Business Profile

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AARP

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

278 total complaints in the last 3 years.
109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a paid, active AARP member since June 16, 2025. Earlier today I inadvertently opened by web browser, which was logged in to my AARP account, while I was connected to my paid VPN service that I am required to use for work. I realized immediately, disconnected from the **** cleared my cookies and logged back in to my AARP account. I discovered that I was (and am) unable to use said account, so I contacted support via the AARP chat. He informed me that there is "an issue with (my) account." He stated that someone would call me to get it resolved. No one called, so I then called AARP. They stated that no one had opened a ticket, so they did so. They informed me that I would not hear back for 5-10 business days. In the meantime, I cannot use the membership that I paid for. That is unacceptable. While I understand some companies block users from accessing the service *while connected* to a **** having my account locked simply because I was logged in to AARP for a literal minute while on my work VPN is absurd. Even more absurd is the fact that I am expected to wait 5-10 business days to regain access to a service I paid for.
Business Response
Date: 07/16/2025
July 16, 2025

The Better Business Bureau of ******************* and
**********
*****************************
*******************; 20005

Re: ************************ #********

We are in receipt of your letter dated July 8th,2025 regarding the complaint of ******* ******* that she was unable to utilize her account on the ********************** website. We have investigated Ms. ******** inquiry and welcome the opportunity to respond.

Our records show that Ms. ******* contacted AARP on July 8th, 2025, via telephone,to report difficulties redeeming points for gift cards on the AARP Rewards website. The agent on the call advised the member there was an issue with her Rewards account and needed to escalate to another department for further assistance. The Rewards access was restored four business days later on July 14th,2025, and Ms. ******* was notified via email that she is now able to redeem points on the website.

If Ms. ******* has any questions or additional concerns, she may contact me
directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, **************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible,effective consumer advocate.

Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Customer Answer
Date: 07/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

The timeline is incorrect. First contact with AARP was via chat on 7/7. There were then 3 phone calls on 7/8. In total, it was 8 calendar days and 6 business days to resolve the issue - but it never should have been an issue to begin with. I paid for a 1 year membership (365 days) - not 365 minus 8 days. More importantly, both of the gift card redemption options I was trying to redeem for (Chewy and Staples) are gone. Nonetheless, I do have access again and we will move forward. Next time I lose access to the account I paid for, I will file a chargeback with my bank. Thus, you can close complaint ID ********.

Regards,

******* *******
Initial Complaint
Date:06/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent hours completing tasks to earn points to redeem with the AARP Rewards Program and have never received the items I requested: a $5 Amazon gift card, a $5 Bone Fish gift card, a $5 *************** gift card, and two one-year magazine subscriptions to Southern Living and Guns and Garden The gift cards were supposed to be sent to me via email and the never arrived. The two magazines are supposed to be delivered in a few weeks. Since I did not receive the gift cards, I am certain I will not receive the magazines either.AARP is a total scam organization that is nothing but a paid advertising agency for companies that target vulnerable seniors who think AARP has their best interest at heart - NOPE!I contacted customer support today via chat and conversed with ****** who assured me the problem was solved and that I would receive the 3 gift cards within 15 to 20 minutes via email. I did not receive anything - PERIOD!
Business Response
Date: 07/10/2025
Dear Dispute Resolution Team,

Attached is our response to Complaint #********.

Thank you for bringing this matter to our attention.

Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Customer Answer
Date: 07/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I had AARP after he died in March 2014. I requested that his name be removed. I've tried many times to get this corrected, but nothing worked. I've moved twice since that time and I'm still getting mail in both our names. I stopped subscribing years ago, and I'm still getting mail in his name. recently, I've been getting life insurance information in his name only. Enough is enough. Just have them stop it, please.
Business Response
Date: 07/08/2025
July 8, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*******************; 20005

Re:******* ******, ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* ****** claim that she continues to receive unwanted mailings from AARP for ***** ******, who passed away in 2014. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. We processed ********* request in our system on June 26, 2025, so that no additional mailings go to Mr. ******* We apologize for any aggravation Ms. ****** has experienced in receiving the unwanted mail.

As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our affiliated service providers.

In addition to targeted solicitations (those sent to a particular person at a specific address), AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These items are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50-plus household.

If Ms. ****** receives additional targeted mailings after September 18th, she may call me directly at **************, and it would be my pleasure to assist her further. I ask that she please have the mailing available, as each notice has specific codes that will help investigate further.If more convenient, Ms. ****** may send the mailing to me by email at: *************************************** or by U.S. Mail at the following address: AARP, Consumer Care Ombudsman Team, ************************************************************************; 20049.

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************

Customer Answer
Date: 07/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would like to add that of all of the services for senior, AARP should understand the sensitive matter of losing a husband or wife. It's difficult for some people to adjust, and they don't need a constant reminder of a loved one especially when your company has been notified. It's unfortunate that I can't get AARP without the connection of my late husband.
Regards,

******* ******
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A colleague of mine forwarded to me an email from AARP "Hot Deals" (on 5/14/2025) promoting travel insurance companies which they allow to solicit under their banner. They were represented with ratings A+ ,A, or A-. On 5/23/2025 I purchased a plan through **************** Guard for $749.54. The policy was effective 5/24/2025. The insured trip was scheduled to ****** from 6/14/2025 - 6/25/2025. On 5/27/2025 our airlines (*****************) cancelled all flights into ******** through 7/31/2025. Without transportation the entire trip could not proceed as scheduled. In order to file a claim for our loss we were required to cancel our trip through our travel agency (************). I was told I had to file our claim online and the online process would not proceed until I showed them proof that we had cancelled the 11 day trip, completely.
Business Response
Date: 07/03/2025
July 03, 2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
***********************
*********************************************

Re: **** ****
ID: ********

Dear BBB Representative:

The issue concerns the member receiving a promotional email from AARP Hot Deals and purchasing a $749.54 travel insurance policy through **************** Guard for a June 2025 trip to ******. After the airline canceled all flights to ********, the member attempted to file a claim but was told the process could not proceed without proof of full trip cancellation. This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When we receive a complaint such as the one you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research, and response. Since **** **** refers to issues with **************** Guard we reviewed their complaint for investigation and response.

In response to Mr. ***** concerns, we have reviewed the matter and found that the member purchased travel insurance through *****, which is not one of AARPs licensed service providers. We apologize for the frustration this has caused, but Mr. **** will need to contact AARDY directly to resolve his concern.
We sincerely apologize for any inconvenience or frustration Mr. **** has experienced.
If he has any additional questions or concerns,he is welcome to respond directly to this complaint or contact me at ************.

Sincerely,
******** ****** III
Member Relations

AARP Services******
*******************************************************************
ASI Case ID: ********
Initial Complaint
Date:06/16/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 23 NOV 2024 I submitted my request for a quote to ******** to check rates as I had done so twice before over a few years. They emailed me offers several times, but my existing insurance had better rates. Once again no duffle bag was sent in the "4-7 weeks for delivery." I am suspicious if they even send any of the bags. If they do not mail me one, I think they should stop advertising the bag to entice people to submit for a quote.
Business Response
Date: 07/01/2025
July 1,2025

BBB of ******************* &
Eastern Pennsylvania (**************)
************************
*******************************************

Attn:BBB Representative

Re: ***** *****
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by ***** *****. The issue is regarding a free gift offer that was never sent out by AARP The Hartford. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access Mr. ******* records with The Hartford to address his concerns. To assist, we forwarded the complaint on behalf of ******** to The Hartfords Escalations Team to have a thorough review and investigation completed.

The Hartford advised that a quote was completed in November, but the original complimentary gift was not received, likely due to a shipping issue. The Hartford recently contacted Mr. ***** to apologize for the delay. The order for the duffel bag has now been manually processed and is expected to arrive within 47 weeks. Mr. ***** was advised to reach out directly if the item has not arrived by August 13.

We apologize for the inconvenience Mr. ***** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling *************.

Sincerely,
****** *****
Member Relations
AARP Services, ****
*****************************************************************
AARP Case ID: ********
Customer Answer
Date: 07/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as the item does actually arrive as indicated. I won't know if this is resolved until around SEP 2025 when and if delivery is completed.

Regards,

***** *****
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had AARP ************** had lost 6160 points. i had never ever received any email about my points balance & received an email after losing 6160 points saying it got expired.I did reach out to chat Agent to reinstate my points back but she had pointed me to ******************** again I apologize in reality no one looks or fight with ****************** if the Org is friendly enough & at least provide one time exception. As a courtesy credit - the agent issued 1500 points but my expectation is to reinstate back whatever I had earned as I had never ever received any notification whatsoever until today.I believe people trust AARP as a non profit org & the way I got treated no profitable org also eat away had earned points & point towards ****************** for the first mistake (in case I did but I don't agree as I hadn't receive any notifications until today)
Business Response
Date: 06/18/2025
June 18, 2025

The Better Business Bureau of **********************************
*****************************
**********, *******; 20005

Re: ******* *****, Case # ********

We are in receipt of your letter dated June 6, 2025, regarding the complaint of ******* ***** claiming that his Rewards points expired without giving him any prior notice. We have investigated his inquiry and welcome the opportunity to respond.

Our records show that Mr. ***** contacted AARP on June 6, 2025, via chat and telephone, to report their Reward points had expired. We resolved this issue directly with the member and provided an explanation and documentation regarding our points expiration policy.

Per our Terms and Conditions, Rewards points expire one year after earned on the first day of the following month. For example, any unredeemed points earned in January 2025 will expire on February 1, 2026. AARP Rewards points are non-transferable and expire on a rolling 12-month basis.

We will also include a courtesy reminder about upcoming point expirations in the members monthly AARP Rewards Account Summary. This email is sent at the beginning of each month,and we can confirm this reminder was sent to Mr. ***** on June 4th.
If Mr. ***** has any questions or additional concerns, he may contact me directly at **************, and I will be glad to assist him further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, *******************************************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Summary:For the past three years, I have received persistent and unwanted marketing emails from a AARP. These emails occur multiple times per day and have accumulated into several thousand messages, despite my repeated efforts to unsubscribe and block them.Details of the Issue:AARP appears to use deceptive practices to continue spamming customers. Specifically, they frequently change the sending email address, making it impossible to effectively block or filter the messages. This behavior suggests a deliberate attempt to bypass spam filters and avoid consumer control over email communications.I have never consented to receive this volume of communication, and my attempts to unsubscribe have had no impact. The relentless email spamming has been disruptive, frustrating, and is clearly not aligned with ethical marketing practices.Resolution Sought:I am requesting that AARP immediately cease all email communication with me, including any messages sent from alternate or rotating email addresses. I also ask that they provide confirmation that my contact information has been removed from all of their mailing lists and databases.Additionally, I would like the BBB to investigate this business for potential violations of consumer protection or email marketing laws.?Let me know if youd like to include screenshots, specific dates, or email addresses involved these details can help strengthen your complaint.
Business Response
Date: 06/17/2025
June 17, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*******************; 20005

Re: **** ***** ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding **** ****s claim that he continues to receive emails from AARP despite his request for them to stop. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from ************************* requested, on June 17th, 2025, the email addresses for Mr. ***** ******************** and ************************* have been added to all of AARPs suppression files.
As some emails are prepared ahead of their distribution date, it may take up to 6 weeks for this request to filter through our database.

If Mr. **** should receive additional targeted emails after July 29th, he may call me directly at **************, and it would be my pleasure to assist him further. I ask that he please have the emails available, as each notice has specific codes that will help investigate further. If more convenient, Mr. **** may send the emails to me directly at: *************************************** or by U.S. Mail at the following address: AARP, ************* Ombudsman Team,**********************************************************************************

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of AARP since 2015. I joined base on the details provided of all benefits offered. Yet every thing that has been advertised has not been offered by this organization. Which is very misleading yet you are expected to pay an annual fee which goes up each renewal. You are given options to earn points by completing task i.e surveys, games etc. Yet the redemption methods are raffles "Wirh a chance to win" of course the outcome is try again next time. Which is also misleading to have the member take part in these invitations knowing the outcome is few. Yes you fo receive a newsletter and or a magazine that still offers no benefit mentioned. And the organization is monopolizing on the elder consumer promising unrealistic outcomes. As a senior I feel betrayed by this and mislead. I want a refund for every year. As a member it's only fair. I've attached the website trying to log in and my only choice is to join or renew and it's not even renewal time yet they are again attempting to get more monies. This has to stop. The organization is taking advantage of seniors.
Business Response
Date: 06/20/2025
Dear Dispute Resolution Team,
Attached is our response to Complaint # ********.
Thank you for bringing this matter to our attention.
Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Customer Answer
Date: 06/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23420397

I am rejecting this response because:
feel my concerns were addressed properly. I am requesting all monies refunded from the initial sign up for their service. The $45 was refunded due to the amount was incorrectly debit from my account which was set up for auto renewal.

secondly the reason for the call in regarding my promotional gift was only because upon renewing rhe yearly membership it was stated a free gift would automatically be sent which it wasn't. Therefore I was inconvenienced again by this organization stating untrue facts.
This is very frustrating as a Senior I was manipulation by false representation and to say a refund for $16 is deceptive. Knowing that the services offered weren't granted I been a member since 2015 I requesting ***** year paid refunded to me.

Regards,

***** R Taylor
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never got card , cancelled 3/6/25 still no refund
Business Response
Date: 06/12/2025
To the Dispute Resolution Team,
Attached is our response for your review.
Thank you for bringing this matter to our attention.
Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Initial Complaint
Date:05/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive daily emails from AARP soliciting my participation in their organization . I am not a member of AARP. I continually click unsubscribe, which then returns an email as undeliverable. As a result, I will never join AARP and feel harassed by their solicitations.
Business Response
Date: 06/09/2025

June 9, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*********** *******; 20005

Re: ******* ********* ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* Dardamans claim that she continues to receive emails from AARP despite her request for them to stop. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. As requested, on June 5th, 2025, the email address for Ms. ********* *****************************has been added to all of AARPs suppression files.
As some emails are prepared ahead of their distribution date, it may take up to 6 weeks for this request to filter through our database.

If Ms. ******** should receive additional targeted emails after July 23rd, she may call me directly at *************** and it would be my pleasure to assist her further. I ask that she please have the emails available, as each notice has specific codes that will help investigate further. If more convenient, *********** may send the emails to me directly at: *************************************** or by U.S. Mail at the following address: AARP, ************* Ombudsman Team,**********************************************************************************

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************

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