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AARPHeadquarters
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Complaints
This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 279 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/11/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AARP is open to anyone 18 years or older. I have been a member of AARP for over 40 years. AARP offers a "Rewards" program. Members can earn points by viewing videos of many topics, take a test, use a calculator, and other ways such as a fitness tracker. I have been viewing their videos, taking tests, and using the calculator for many years without issue. Members are limited to earning 7500 points per day (non paying members can earn 5000 points per day). Members can redeem the points for select merchant gift cards, sweepstakes, and "Instant Win" games. I have been earning and redeeming my points daily with some of these offers as well as the gift card redemptions, limited to three redemption of gift cards per month. I have followed the same routine on a daily basis for several years--earning points with the activities and redeeming the points. October 30, 2024, I was unable to earn or redeem. I contacted AARP by phone or chat or email trying to understand what had happened. No one at AARP could provide me with an answer yet I could not participate. I was eventually told I was not "following the rules" and I was committing fraud. I asked for proof but at this point AARP told me the case was closed and my Rewards account was suspended. Other members on a community forum expressed the same problem. Some members were able to get their accounts resumed but most comments indicated the "follow the rules" and no action was done. I had about 2 million points in October 2024 and now I have about ******* due to AARP draining my account for not using my points within a year after earning. I would like my Rewards account reinstated and written proof of any wrongdoing if found. I still have an active AARP account but I cannot access the Rewards account. I have lost the opportunity to redeem points since October 30, 2024. NOTE AARP Rewards site is currently "under maintenance" since September 1, 2025, and nothing can be viewed on their Reward site.Business Response
Date: 09/19/2025
Thank you for bringing this matter to our attention, attached is our response to Complaint ID ********.
Sincerely,
***** ******, AdvisorCustomer Answer
Date: 09/19/2025
Regarding your reply to my complaint with BBB regarding your choice to deactivate my AARP rewards account Nov 25, 2024:
You claim I fraudulently acquired points on your site, specifically with activity. Your site allows me to participate in various point earning activities including viewing videos, using a calculator, playing games, and taking quizzes. Furthermore each of these activities does not require a time commitment, just the activity. Therefore if I watch a short video in its entirety or a long video in its entirety, the points are awarded. If I play a game quickly or slowly the points are awarded. If I use your calculator regardless of my input points are awarded. And if I answer your quiz, whether my answers are wrong or right, points are awarded. You claim my pattern for earning was inconsistent yet I have been performing these same actions for the entire time that your program has been in existence. If I was inconsistent all the time I was using your site, did I follow the rules? Did I use another means to obtain points? If your site is allowing members to consistently perform the same actions for days, weeks, months, or years, who is responsible for this? Why are my actions suddenly fraudulent if all I was doing was exactly what your site requests? I watched the videos. I played games. I answered quizzes. I entered calculations. What am I doing fraudulently?NOTE this reply is also being sent directly to the AARP email address provided since this is the first time I was offered this address.
Customer Answer
Date: 09/23/2025
It is unfortunate that AARP chooses not to communicate with members when contacted directly. I have tried communicating with them via the emails on their site only to get no answer. After this latest answer through your site, I once again tried to contact them via the email they provided in the answer to you, only to once again be ignored by them directly. It appears that the only reason they are responding to you is your request, not the request from the members. If this is the way AARP thinks members should be contacted, it seems AARP is not as concerned about the members as they claim to be. If they have received any funding whether from the members subscriptions or other means, maybe they should be more transparent in alerting members to the fact they do not respond to inquiries. Thank you for your help.Initial Complaint
Date:08/29/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a zero pay AARP Medicare Advantage plan member ************** and received a bill for $10.20 which I never received before. They told me it was a penalty and next month I would receive another? A penalty for what? I have had o pay insurance for years and do not know what I am penalized for?Business Response
Date: 09/09/2025
September 9, 2025
BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************
Attn:BBB Representative
Re: ***** ****
ID: ********
Dear BBB Representative:
This letter is in response to a recent complaint to the Better Business Bureau,filed by ***** ****. The issue is regarding an unfamiliar bill from UnitedHealthcare.This complaint has been referred to me for investigation and response.
Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.
Since AARP is not the service provider, we unfortunately cannot access Ms. ***** records with UnitedHealthcare to address her concerns. To assist, we forwarded the complaint on behalf of ******* to UnitedHealthcare to have a thorough review and investigation completed.
UnitedHealthcare advised that Medicare sent information on July 16, 2025, explaining that ******* had 14 months of non-coverage for prescription drug coverage. This resulted in a late enrollment penalty, and UnitedHealthcare must update its records to match Medicare.
We apologize for the inconvenience Ms. **** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling *************.
Sincerely,
****** *****
Member Relations
AARP Services, ****
*********************************************************************
AARP Case ID: ********Initial Complaint
Date:08/27/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have tried over the last two years to get AARP to stop sending me emails and mail. I have called at least four times and spokento different people today. I spoke to ********* and a sky. I just want AARP to stop sending me emails. They actually sent me a condolence card a couple of months ago and my husband died 14 years ago. I dont wanna have anything to do with AARP they need to stop me emails. Every person I have talked to told me that it will be done but it is not please help resolve this issue some ***** get three or four emails Thank youBusiness Response
Date: 09/09/2025
Dear Better Business Bureau,
I am writing to request an extension to reply to the member's response. We are still awaiting further information which is essential for us to provide a comprehensive response.
We appreciate your understanding and support in this matter. Please let us know if this extension can be granted.
Thank you for your attention to this request.
Sincerely,
***** ******, Advisor AARP Consumer Care Ombudsman TeamBusiness Response
Date: 09/09/2025
Dear Dispute Resolution Team,
Attached is our response to Complaint #********.
Thank you for bringing this matter to our attention.
Sincerely,
***** ******, ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Ombudsman ***************************************************************** **************Initial Complaint
Date:08/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
my husband and I are AARP members. On july 14 this y ordered 2 gift cards through the AARP we used points to buy 1 gift card for ****** .The gift card is supposed to be an e gift card to print and use. I ordered a second gift card for ****** .We received both e mails telling us our gift cards are ready to redeem. we left for vacation and when we came back I couldnt find the 2 emails, they got accidentally deleted.I called AARP and explained the situation to them. They said to try to go to ***************** website .They looked and could not find anything for me. Told me to talk to AARP rewards. spoke to them yesterday. started with their chat help and that didn't work, so I called and spoke to them, 10 minutes later they said they only found e mail for the 100 and resent it.I followed the directions and the email took me to the website for the gift cards ,I searched the order number and e mail and it came up unfound. I called AARP again and told them what happened, they sent the email again. no change same problem as before. I did a chat to no avail with AARP. they suggested I call support on the other website .*****************. after 30 minutes on the phone the man came back and said I have to call AARP rewards again. i called them AGAIN and they said its the other side. ran through all the questions again . still no resoloution. Meanwhile They have our ****** and im getting no where with either side.Please Help.Rewards website.Business Response
Date: 08/26/2025
August 26, 2025
The Better Business Bureau of ******************* and
**********
*****************************
**********, *******; 20005
Re: **** & ***** *****, Case # ********
We are in receipt of your letter dated August 12, 2025,regarding the complaint of **** & ***** ***** claim of not receving the purchased $200 ***************** gift card. We have investigated their inquiry and welcome the opportunity to respond.
Our records show that Mr. ***** contacted AARPs contact center on August 11th via chat, regarding not receiving a $200 Zift ***************** gift card. The representative was unable to locate the gift card in our system and advised the member it would be escalated to our technical support team for investigation. On August 18th, a member of our ombudsmens team reached out to ******************* to advise we escalated the matter to our technical support team for review.
AARP offers $105 Zift Zillions gift cards for $100 (a 4% discount) and does not sell higher-priced options. Our payment system records confirm ******** was correctly charged $100 for her purchase.
On August 19th, our ombudsmen team representative advised the members that only one $105 gift card transaction was on record. The members were asked to provide a transaction screenshot from their financial institution for further research. Ms. ***** responded back on August 25th stating she has a bank statement showing the debit card transaction.Once we receive a copy of the bank statement with the transaction we can research further.
If Mr. & ******** have any questions or additional concerns, they may contact me directly at **************, and I will be glad to assist them further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team,**************************************
We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************Initial Complaint
Date:08/11/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
***** ******** receipt # ******* and **** ******** receipt # ******* completed a Driver Safety course on 2/27/25. We did not receive our certificates and called AARP on 6/16/25 and were told certificates are being remailed. They were not received and were called again on 7/11/25 and received the same answer that certificates will again be remailed. AARP was called again on 7/31/25 to report non receipt and were again given the same answer -another remailing. We still have not received the certificates.AARP has our correct address which was written on the receipt and provided at each call. It is impossible not to receive an item mailed 4 times. Obviously there is a problem unrelated to mail delivery which the representatives will not research. Hopefully a BBB complaint will prompt someone with more authority to look into this to resolve this problem.Customer Answer
Date: 08/21/2025
The complaint has been resolved as the result of your intervention. We received our certificates of compliance for the AARP driver safety course.
Thank you for your help.
Initial Complaint
Date:07/31/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Original agreement was If I signed up for auto billing, I would receive first 24 months for $20 and a guaranteed renewal for 12 more months at $16.00. They are reneging on the agreement and want another $20. Simple breach of contract of the original terms. Refer to highlighted items on first and last page. They will still need the new **** credit card number. I tried to provide new card number when they refused to honor original terms.Business Response
Date: 08/14/2025
Good afternoon,
We are still researching and reviewing the member complaint. We request five additional business days to respond. We might be able to respond sooner, but likely will need some additional time.
-*****
Business Response
Date: 08/28/2025
August 28,2025
BBB of ******************** and Eastern PA
**************************************************;
************** 20005
Re: Complaint # ********
To the Dispute Resolution Team:
We are in receipt of your letter regarding ***** Dresias claim that he renewed his AARP membership for two years at $20.00 with an agreement that an autorenewal for the following year would be $16.00, but was notified it would increase to $20/year. We have investigated his concerns and welcome the opportunity to respond.
Mr. ****** has been a valued AARP member for 14 years. On November 16, 2022, he renewed the membership at the discounted rate of $20 for two years in exchange for placing his account on Auto-Renew. Under this program, the membership would automatically renew after two years, and the new prevailing annual rate would be $16/year. On July 30, 2025, prior to the pending Auto-Renew charge, Mr.****** called into our contact center and the supervisor informed Mr. ****** of the increased annual renewal rate of $20/year.
Mr. ****** reached out to our contact center on August 14th via chat regarding the increased renewal price of the membership and was informed the price increase took effect on January 15th, 2025. I attempted to call Mr. ****** on August 14th, but I was unsuccessfully in contacting the member. As a follow-up to my initial phone call, the next day I emailed Mr. ****** directly asking him to reach out to me directly and I provided him with my email address and direct phone number. As of August 27th, I have not heard back from the member.
We apologize for any frustration experienced by Mr. ******* Please have Mr. ****** call me directly at ************** to discuss further options regarding the membership.If more convenient, he may send an email to **************************************** or mail to the following address:
AARP,Consumer Care Ombudsman Team, *********************************;20049.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
***** ********, ******************************* Ombudsman Team
*****************************************************************Customer Answer
Date: 08/28/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23677504
I am rejecting this response because:
I can no longer continue to business with an entity whose business ethics are lacking in integrity. They are dishonest and obviously do not believe they should live up to the terms of the original agreement. Quite simply put I believe!
Regards,
***** ******Initial Complaint
Date:07/30/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
While on the AARP website and checking rewards for points offers, I clicked on a magazine offer and received the following message: Sorry, but you have reached your limit. You have reached your limit of 3 digital rewards per month.I have only redeemed rewards for 2 magazines this month: 5/29/20251 ************ One-Year Subscription-*****, 5/23/20251 Southern Living One-Year Subscription-*****.I contacted two customer **** today about the problem. Neither understood the issue was about magazines, and kept referring to gift cards. Both chat sessions were cut off before issue was *********** record lists two email addresses, only one is correct, ********************** This is the only email AARP is supposed to have on record and use for all communications, rewards, etc., only this email address. The other email address was supposed to be deleted - it was not.I cancelled my automatic renewal because of shoddy customer **********************. I will not renew my membership until the problem is addressed and corrected. Provide a direct method of contact with supervisory personnel without time constraints because your chat-bots and online customer **** exist for one reason, to blow smoke up subscribers a******* and pretend to care about problems and complaints and not to solve subscribers issues.Business Response
Date: 08/12/2025
To the Dispute Resolution Team:
Attached is our response to Complaint # ********.
Sincerely,
***** CastroCustomer Answer
Date: 08/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, except for the fact that the customer *** told me I had two emails listed and said she/he could correct the problem and then cut me off..
Regards,
******* *****Initial Complaint
Date:07/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As an AARP member, I went to the website to purchase a *************** gift card for my upcoming cruise. My plan was to use it for onshore excursions and gratuities. After reading the information about the gift card, I called AARP because I had questions. I needed clarification as to whether this posted rewards item was a gift card or a gift certificate. The representative with whom I spoke informed me that it was indeed a gift card. Based on that information, I made the purchase on 7/17/25 - a $450 gift card valued at $500. When I went to the *************** website to purchase my excursions, the system would not accept the gift card. I called the cruise line for assistance and was told that I could not use the gift card for excursions. It could only be used for new reservations. They directed me back to AARP.I called AARP to explain my encounter with Royal Caribbean and my inability to use the gift card for the intended purposes. I requested to have the issue resolved or to receive a refund. The representative directed me back to ***************. The back and forth on this matter continued for days without any resolution.I am filing a complaint against AARP because the "gift card" was misrepresented in terms of the marketing. Again, the verbal confirmation I received from the AARP representative is the ONLY reason why I made the purchase. If I had known the truth, I would not have made the purchase. My cruise was paid in full months ago. It is of no use to me for my upcoming cruise. The product was marketed with misleading language. Knowing the truth, I would not have made the purchase.Business Response
Date: 08/08/2025
To the Dispute Resolution Team:
Attached is our response to Complaint No. 23667087.
Sincerely,
***** CastroBusiness Response
Date: 08/08/2025
To the Dispute Resolution Team:
Please review the UPDATED response, not the previously submitted response.
Thank you.
Sincerely,
***** CastroCustomer Answer
Date: 08/08/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23667087
I am rejecting this response because AARP is being deceptive in terms of their wording (a.k.a. false advertisement). Because the item is listed as a "gift card," the terms and conditions for a "gift certificate" should not apply. I did my due diligence and contacted AARP after noticing the difference. I asked the representative for clarification. "Is this a 'gift card' or a 'gift certificate'?" It was only after the representative informed me that it was indeed a "gift card" that I made the purchase. AARP needs to be clear on their wording of so called "member rewards." I don't penalized, not rewarded. Additionally, employees need to be trained properly so that accurate, not misleading, information is communicated.
Regards,
******* D. ********Customer Answer
Date: 08/09/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: 23667087
I am rejecting this response based on the information I submitted on 8/8/25. However, as per the request of ***** ******, AARP's ************* Ombudsman, I will be calling her on Monday, August 11th to further discuss.I'm curious. Did the BBB take note of the fact that ***** ****** addressed me as "Ms. ******* more than once in her letter of response? This is yet another reason why I do not feel like a "valued" AARP member!
Regards,
******* D. ********Initial Complaint
Date:07/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I booked a trip to *************, I went thru AARP to book a hotel room. *he name of the hotel is ********** in **. I checked in about 1130 pm on July 4th. I had paid for a 2-night stay, I stayed the July 4th Friday, woke up Sat July 5th. I was getting myself together, i went to the bathroom and the toilet overflowed. So i went downstairs to inform the front desk that the toilet was overflowing, i asked if they had maintenance, *he front desk receptionist told me no, an asked if i needed a plunger I told her no you do. My daughter came at that exact time and asked if they would give me another room, she said no, and so we asked about a refund because i had to find and pay for another hotel for the night. I was 7 hours away at a family function, and needed a hotel room. So the lady responded no they would get a engineer to come and vaccum the water up and i could come back to stay at that room. I said absolutely not, i need a refund, she said they dont give back money for the room. So i then called AARP and explained the whole thing to them, and asked if i could get help to get a remibursemt or could they accomadate or get me a room for the night. *hey said i had to booked a hotel and pay another cost but i would have to put in a claim. Well it's now 3 week later and i seem to be getting no help and no refund. *he AARP is puting it on the Expedian, Expedian is putting it on the hotel, and no one is answering at the ****************. I uploaded all photos to Expedian and AARP, now being told the hotel policy is no refunds . But i didn't stay but one night not to mention i was out there with my grandchild and had to find somewhere for us to sleep that night. So family put us up for the night. Please can you help to get my money and get a apology from the Hotel and AARP for recommending this run down hotel. *hey had it on there web site as a 5 or 6 star hotel this is a 1. Please Help Ms * ******* ************Business Response
Date: 07/28/2025
I have been in contact with the member and ******* regarding their request. ******* has been in contact with the property regarding the refund request. The hotel denied the refund, but as a one-time exception, Expedia has processed a refund in the amount of $207.96, equivalent to one night. The refund may take up to ****************************** the accountInitial Complaint
Date:07/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Membership Number:************* Member Since:Feb. 03, 2005 Membership Expires:Jul. 31, 2027 Hello AARP:Once again I am unable to use my membership account to obtain rewards for no reason at all. This is the 3rd time I have gone through this in a year. I call and am told I need to be patient and it will be fixed within 10 days. 10 days turn into a month, etc. with no resolution or compensation for my time and trouble. My son (***** *****) has the 2nd account with mine. He is going through the same thing as me.******** ***** (***************************)***** ***** (******************************)Promises of fixing this problem is of no merit with AARP. Tired of going through this. By now this should be fixed, but is not.Sincerely,******** *****Business Response
Date: 07/29/2025
July 29, 2025
The Better Business Bureau of ******************* and
**********
*****************************
**********, *******; 20005
Re: *********************** # ********
We are in receipt of your letter dated July 22, 2025, regarding the complaint of ******** ***** that she was unable to utilize her membership to obtain rewards. We have investigated Ms. ***** inquiry and welcome the opportunity to respond.
Our records show that Ms. ***** contacted AARP on July 21, 2025, via chat, to report difficulties entering Instant Wins contest on the AARP Rewards website. The agent on the chat advised the member there was an issue with her Rewards account and needed to escalate to another department for further assistance. The Rewards access was restored on July 28, 2025, and the member is now able to participate in the Instant Win contests. To avoid any further issues, please ensure to follow the program guidelines.
**************************************************************************************************************************************************
If Ms. ***** has any questions or additional concerns, she may contact me
directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, *********************************************************************Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciate and value Ms. ******* years of membership with AARP.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
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