Business Profile

Associations

AARP

Headquarters

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

273 total complaints in the last 3 years.
117 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Inability to cancel AARP subscription with extreme hassle, to such an extent, it should be illegal.
Business Response
Date: 01/02/2024
December 29,2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:      Complaint # ********
                        ***************
                        *********************************************
SAN FRANCISCO, California *******

To The Dispute Resolution Team:

We are in receipt of your letter regarding ************ claim that he experienced difficulty while trying to cancel his membership account.   We have investigated his concern and welcome the opportunity to resolve this matter.

*********** joined AARP online for $12.00 on June 22, 2023. Our records indicate that ************ attempted to cancel his membership through the AARP Chatbot on December 20, 2023 and was unable to do so because his request came outside of normal business hours. We have no further contact from ************.

Members of AARP can cancel their membership by calling our toll-free telephone number,************.

On December 29, 2023, we attempted to contact ************ by phone to confirm cancellation of his membership, but we were unable to reach him. As of December 29, 2023, we have cancelled **. ***** membership account with a full $12 refund being returned to his ********** credit card ending in ****. The refund will appear on his account within the next 3-5 business days.

If ************ needs additional assistance, he may call me directly at **************, and it would be my pleasure to assist him further. If more convenient, he may send an email to my attention through the following email address, [email protected], or mail it to the following address: AARP, Consumer Care Ombudsman, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***************************
Consumer Care Ombudsman
Initial Complaint
Date:12/08/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father Died may 30th 2023 and i called AARP ***** Dental to cancel his policy. When i initially called to order this dental service i was repeatedly told it is NOT a contract and is a MONTHLY service. I can CANEL ANYITME. I am NOW told i NEED a DEATH CERTIFICATE to cancel this policy BECAUSE it has been greater than 90 Days. AARP ***** Dental is making this process extremely difficult. they have told me it is a monthly cancel anytime no contract plan and YET repeat the message that i may ONLY cancel with a death certificate. The 3 employees on the phone have been rude and not knowledgeable. i ask " why do i need a death certificate for a no contract, monthly, cancel anytime plan?" the AARP ***** dental employees repeat " because it has been over 90 days". the phone reps become irate and have a horrible attitude problem when they can not answer the question.
Business Response
Date: 12/26/2023
December 26, 2023

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Attn: BBB Representative

Re:*********************
***********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau, filed by *********************. The issue is regarding canceling her fathers dental policy with ***** Dental. This complaint has been referred to me for investigation and response.

I spoke with ************** briefly on December 18th but due to an emergency, she had to disconnect the call. I emailed ************** requesting additional information in order for AARP to further assistance her with this case. As of December 26th, I have yet to receive a response back from ***************During our brief call, she was provided with my contact number to call me directly.

We apologize for the inconvenience ************** has experienced. Should you have any
additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
***********************
Member Relations
AARP Services, Inc.
601 E St. NW
Washington, DC 20004
AARP Case ID: ********
Initial Complaint
Date:12/08/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a senior citizen on a fixed income and pay $307 to AARP supplement insurance and I cannot open my account to look at my claims - the automated phone call to receive a security code does not work and I have been on the phone for the last 3 days trying to get help - those who say they will call back do not call back - I have also called the CEO ******* at ************ and have received NO help - disrespectful to a senior citizen - God is watching
Business Response
Date: 12/12/2023
December 12, 2023

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Attn: BBB Representative

Re:***********************
***********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau, filed by ***********************. The issue regarding ******************** **************** account access. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access **. ******* contact history to UnitedHealthcare to address her concerns. To assist, we forwarded the complaint on behalf of **************** to ***************** Escalations Team to have a thorough review and investigation completed.

****************’s Web Technical department contacted *** ****** and co-browsed with her to better understand the issue. It was determined that the system is not functioning correctly and has been escalated to the correct department within **************** to resolve.

We apologize for the inconvenience **************** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************

Sincerely,

*********************
Member Relations
AARP Services, Inc.
620 F Street, NW
Washington, DC 20004
AARP Case ID: ********
Initial Complaint
Date:12/05/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid 20. 00 for a AARP Driver's class I attended October 30th 2023. My check has not cleared. I have called several times and no one seems to know what happened to my check. I just want my check tdeclare and it hasn't.
Customer Answer
Date: 12/06/2023
I am sending a copy of the Class Receipt showing I paid 20.00 for the course. AARP Class identification number is ******. I submitted my 20 dollar check. October 30th. The check has NOT cleared. I keep getting the run around about what happened to it. It is December 6.
Business Response
Date: 12/18/2023
December 18, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: ***************************, Complaint # ********

Dear Dispute Resolution Team:

We are writing regarding the complaint of ******************************* that was filed with your office on December 6, 2023 and transferred to our office for handling. The complaint entails a check payment for completion of the AARP Driver Safety course that has not cleared her bank to date.

Currently,the matter is under investigation. Our records indicate that ****************** attended the AARP Driver Safety on October 30, 2023, and successfully completed the course. Fortunately, it is our understanding that ****************** received the full benefit of her payment, in that she received her AARP Driver Safety completion certificate at the end of the course. Her concern as to why the $20 course payment submitted to the instructor had not cleared her bank after several weeks is the subject of our ongoing research. We thank ****************** for reporting this issue.

If ****************** should need any additional assistance while we complete our review, she may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to [email protected] or mail it to the following address: AARP, Consumer Care Ombudsman Team-*******, 601 E Street, NW, Washington, DC 20049

Thank you for bringing this matter to our attention. I hope that we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

****************************
Consumer Care
Initial Complaint
Date:12/05/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father ******************* passed away 1-1-2023. I notified AARP 1-4-2023. On 1-5-2023 a payment was taken from his account. I called them and requested a refund. 2-9-2023 AARP says they cannot process and a supervisor will call me. 2-10-2023 Supervisor called and submitted for a refund. 3-6-2023 No check. Rep says the refund was processed 2-21-2023. 4-11-2023 Rep says it is processed. Bank does not show check#*******. Rep says a check was mailed to his nursing home. I called the nursing home and they said it would be returned since he is deceased. 4-13-2023 asked aarp for refund. 6-18-2023 Bank says no attempt made to deposit any funds. 6-14-2023 Aarp sending a letter to my address to change my dad's address. 7-17-2023 Aarp says it was not received. Send me one via email. I printed and returned. 9-22-2023 resubmitted and requested call back. 11-27-2023 rep says no ck was cut. Resubmitted. 12-16-2023 aarp says processed. Took my name and address to resubmit. Bank account has been closed. I ********************* have power of attorney. Check should come to my address. His ID# is ************. His dob was 7-18-1943
Business Response
Date: 12/15/2023
December 15, 2023

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Attn: BBB Representative

Re: *********************
ID: ***********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau, filed by *********************. The issue is regarding a refund not received from **************** for ************** fathers account. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.

Since AARP is not the service provider, we unfortunately cannot access ************** fathers records with **************** to address her concerns. To assist, we forwarded the complaint on behalf of ************** to ***************** Escalations Team to have a thorough review and investigation completed.

***************** Escalations Team has advised that they spoke with ************** and advised that additional documentations is needed to reissue a check in ************** name. She is aware that she will be working with a representative from **************** who has been assigned to assist her with this concern.

We apologize for the inconvenience ************** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
***********************
Member Relations
AARP Services, Inc.
650 F Street, NW
Washington, DC 20004
AARP Case ID: ********
Customer Answer
Date: 12/16/2023
I have mailed the required paperwork and am awaiting further details. Thank you for your help in this matter.
Initial Complaint
Date:11/28/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue to received AARP mailers to my address for people that do not live at my address. Attached is a photo of the latest mailing.
Business Response
Date: 12/14/2023
December 13,2023

BBB of Metro Washington, DC, and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: *********************** ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ************* claim that he continues to receive numerous unwanted mailings from AARP addressed to ********************************* at his address. We have investigated his concern and welcome the opportunity to resolve this matter.

Our database has a record for ************************* which was created in our system on January 26, 2016; however there was no record of ******************************* at the address **************** provided.

On December 12, 2023, we suppressed targeted mailings (those specifically sent to *******************************) from AARP, and our affiliated service providers at the following address:

***** ****************
MIAMI, Florida *****

As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our service providers, and therefore, **************** may still receive mailings addressed to ******************************* in that time frame.

If **************** continues to receive additional mailings after March 5, 2024, he may call me directly at **************, and it would be my pleasure to assist him further. We ask that he please have the specific mailing available, as each notice has specific codes that will aid in their identification. If more convenient, he may send an email to my attention through the following email address,***************************************.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***************************
Consumer Care Ombudsman
Customer Answer
Date: 12/14/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:11/22/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially purchased ******** Cruise Line gift cards on your website on 11/22/23. It said that they would arrive to my inbox "shortly". When the did not arrive in a couple of hours, I contacted AARP and the representative said that he would send the email again. I still did not receive them so the next day 11/21/23, I contacted AARP and was told that the purchase was "under review". I was told that someone would get back to me. I have called several times and asked for the purchase to be cancelled and that my card be refunded. I was then told that gift cards were "non-refundable". But I NEVER received any gift cards. Right now I have no gift cards and the charge has posted as a final sale. Despite me requesting that the cards be sent or the purchase refunded neither has been done. On 11/21/23, when I spoke with *********************, he stated that you would let me know something by the end of that day. I have not heard back from him and I have called him several times and I have sent emails. I called today 11/22/23 to the main member service number and was told that fraud was suspected!!! I am offended and embarrassed to be accused of such a dangerous crime. I know that this is my credit card. I know the purchase is legitimate. I know that I have a current booking with ******** Cruise Line in my name (*************************). So I am not worried that your company is accusing me of a crime because I know that I have not committed one. I have officially requesting that the purchase is cancelled and refunded, but they refused to do so. I do not have the gift card or my money. AARP has both the gift card and my. money. They can't have it both way.
Business Response
Date: 12/15/2023
December 15, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:     Complaint #********
*************************
                        ************************************
Katy, TX *****

To the Dispute Resolution Team:

We are in receipt of your letter ************** claim that she did not receive links to the twelve ******** Cruise gift cards she purchased totaling $3600 through AARP Rewards within the expected 24-hour timeframe. We have investigated her concern and welcome the opportunity to resolve this matter.

**************** joined AARP on November 20, 2023, with a $12 payment for a one-year term. On that date, she also enrolled in the AARP Rewards program. Additionally on that date, she purchased eight $500 ******** Cruise gift cards for the discounted price of $450 each and four $100 ******** Cruise gift card for the discounted price of $90 each through the AARP Rewards. These purchases totaled $3960.

AARP Rewards states that the initial purchase transaction encountered a payment issue. *************** called our contact center and was informed that resolution would take three to five business days. Unfortunately, this period included the Thanksgiving Day holiday.

On November 22,2023, **************** posted a comment on the Better Business Bureau/AARP Reviewspage. On November 27, 2023, our representative who was managing **. ******* case reported that the issue was resolved to her satisfaction. She was contacted, and we responded to the review/comment. That transaction appears to have been removed from the Reviews page when this complaint was processed a few days later.

On November 28,2023, **************** responded to our representatives email and asked for a refund of her membership payment and a cancellation of her membership. We complied with her request on that date.

If **************** has any other questions or comments, she can contact me directly at *************, and it would be my pleasure to assist her further. If more convenient, she may send an email to [email protected], or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

*************************
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:11/22/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of the AARP ****** ****** Supplement for many years. I did not realize I was late with payment. My insurance was cancelled on November 19. 2023. I offered to pay two month now, however they now want me to pay in advance to include December as punishment. I can't pay that at this time and I don't want to loose my coverage. I have spoken to them, to no avail.
Business Response
Date: 12/18/2023
December 18th, 2023

BBB serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)
1411 K St. NW, 10th Floor
Washington, DC 20005-3404

Attn: BBB Representative

Re:***************************
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau, filed by ***************************. The issue is regarding billing with ****************. This complaint has been referred to me for investigation and response.

*************** is an AARP member and was requesting a billing adjustment for his AARP ******** Supplement provided by ****************. He understood that his insurance would be canceled if he did come to an agreement with **************** over the balance due. I spoke with **************** and then coordinated with **************************, a service account manager at **************** to come to an agreement over a billing adjustment on 12/06/2023. On 12/7/2023, I confirmed the billing adjustment on the phone with ****************.

We apologize for the inconvenience **************** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,

***************************
Member Relations
AARP Services, Inc.
601 E St NW
Washington, DC 20004
AARP Case ID: ********
Initial Complaint
Date:11/18/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aarp keeps sending me garage spam mail. I have never contacted them for service nor am I going to ever use any of there services
Business Response
Date: 11/20/2023
November 20,2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:     Complaint #********
***********************
********************

To the Dispute Resolution Team:

We are in receipt of your letter regarding ****************** claim that she receives unwanted solicitations mailings from AARP. We have investigated his concern and welcome the opportunity to resolve this matter.

We could not identify anyone in our database with that name through the information provided (name, zip code, phone number, email address).

If *************** can provide her full street address, we can add that information to effectively suppress any targeted membership solicitations. She can send that information through any of the channels listed below.

In addition to targeted membership solicitations (those sent to a particular person at a specific address), AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These items are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50-plus household.

If **************** has any questions or concerns, she may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to [email protected], or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

*************************
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:11/07/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To The BBB November 7, 2023 Morning: This complaint is filed on behalf of consumer *** ** ********, Exec Chairman of ******* ******** ******* Corporation. *** ******** was a member of AARP when AARP gave *** ******** AARP The ******** Insurance for the auto policy. *** ******** made excellent payments once the auto policy in question was purchased on 8/22/2022 via AARP. *** ******** filed no claims , had an excellent payment history never late nothing. The monthly rate was $74.00 which was paid every month as referenced to AARP The ******** for close to a year. In March of 2023 *** ******** received an email from AARP The ******** for a auto renew of the policy was because *** ******** was an excellent paying insured, no claims filed etc. *** ******** saw the "increase in the rate from $74.00 to $84.95 for the same policy, no increase for coverage nothing. AARP The ******** stated to *** ******** whom questioned the increase as to state by AARP The ******** " the price increase is because of the SC Dept of Insurance rate increase". This was not correct as stated by AARP The ********, the "Sc Dept of Insurance stated at no time was The ******** required to increase Sc insured account holders". AARP The ******** increased the rates for their CEO to get a salary increase from his now $14 Million per year, to insured holders of AARP The ********. *** ******** was advised to cancel the excellent paid policy with no claims filed , no late payments. AARP The ******** has refused to refund *** ******** $891.00 with now daily interest compounded for their Breach of Contract, intentional deceptive practices to defraud seniors via their AARP The ******** partnership. AARP has refused to communicate, refund their partners $891.00 back to *** ******** checking used to make all payments for AARP The ********. The past insured has been threatened with collections by the AARP The ******** for $17.99 as well. The Executive Leadership of AARP has refused comment. Thank you file .
Customer Answer
Date: 12/05/2023
Thank you BBB
Please add to said complaint ********** Insurance /******** via AARP ***************************, Senior Counsel has refused to communicate to our office in regards to their warranted an d demanded full refund back to ******************** and to his checking account they used to debit every month for the auto policy in question $852.89. AARP as well has refused any assistance via their partnership with The ******** and the AARP whom gave ******************** The ********. The refund is due and payable now to *********************
Please add to said complant.
Merry Christmas
******* ******** *********** Corporation Legal ******
******* ******** ********** Corporation
***************************************
CC: ********************
Business Response
Date: 12/20/2023
December 20, 2023

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Attn: BBB Representative
Re: ******* ******** ************ Corporation Legal Legal Dept

ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau, filed by ******* ******** *********** Corporation Legal Legal Dept. The issue is regarding a premium increase with The ******** and a refund request. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access **. ********* records with The ******** to address his concerns. To assist, we forwarded the complaint on behalf of ******************** to The ********* Escalations Team to have a thorough review and investigation completed.

The Hartford advised that they have informed the member that the premium is being lawfully retained for the coverage that was provided during that time. The bill of $17.33 is the remaining amount of earned premium owed to cover the time the policy was active from August 2, 2023, until the requested September 6, 2023,cancellation date. However, this amount has since been waived and will not be pursued further. The Hartfords position remains unchanged.
We apologize for the inconvenience ******************** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************

Sincerely,
***********************
Member Relations
AARP Services, Inc.
601 E. Street NW
Washington, DC 20004
AARP Case ID: ********

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AARP is NOT a BBB Accredited Business.