Business Profile

Associations

AARP

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

283 total complaints in the last 3 years.
113 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I booked a trip to *************, I went thru AARP to book a hotel room. *he name of the hotel is ********** in **. I checked in about 1130 pm on July 4th. I had paid for a 2-night stay, I stayed the July 4th Friday, woke up Sat July 5th. I was getting myself together, i went to the bathroom and the toilet overflowed. So i went downstairs to inform the front desk that the toilet was overflowing, i asked if they had maintenance, *he front desk receptionist told me no, an asked if i needed a plunger I told her no you do. My daughter came at that exact time and asked if they would give me another room, she said no, and so we asked about a refund because i had to find and pay for another hotel for the night. I was 7 hours away at a family function, and needed a hotel room. So the lady responded no they would get a engineer to come and vaccum the water up and i could come back to stay at that room. I said absolutely not, i need a refund, she said they dont give back money for the room. So i then called AARP and explained the whole thing to them, and asked if i could get help to get a remibursemt or could they accomadate or get me a room for the night. *hey said i had to booked a hotel and pay another cost but i would have to put in a claim. Well it's now 3 week later and i seem to be getting no help and no refund. *he AARP is puting it on the Expedian, Expedian is putting it on the hotel, and no one is answering at the ****************. I uploaded all photos to Expedian and AARP, now being told the hotel policy is no refunds . But i didn't stay but one night not to mention i was out there with my grandchild and had to find somewhere for us to sleep that night. So family put us up for the night. Please can you help to get my money and get a apology from the Hotel and AARP for recommending this run down hotel. *hey had it on there web site as a 5 or 6 star hotel this is a 1. Please Help Ms * ******* ************
Business Response
Date: 07/28/2025
I have been in contact with the member and ******* regarding their request. ******* has been in contact with the property regarding the refund request. The hotel denied the refund, but as a one-time exception, Expedia has processed a refund in the amount of $207.96, equivalent to one night. The refund may take up to ****************************** the account
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Membership Number:************* Member Since:Feb. 03, 2005 Membership Expires:Jul. 31, 2027 Hello AARP:Once again I am unable to use my membership account to obtain rewards for no reason at all. This is the 3rd time I have gone through this in a year. I call and am told I need to be patient and it will be fixed within 10 days. 10 days turn into a month, etc. with no resolution or compensation for my time and trouble. My son (***** *****) has the 2nd account with mine. He is going through the same thing as me.******** ***** (***************************)***** ***** (******************************)Promises of fixing this problem is of no merit with AARP. Tired of going through this. By now this should be fixed, but is not.Sincerely,******** *****
Business Response
Date: 07/29/2025
July 29, 2025

The Better Business Bureau of ******************* and
**********
*****************************
**********, *******; 20005

Re: *********************** # ********

We are in receipt of your letter dated July 22, 2025, regarding the complaint of ******** ***** that she was unable to utilize her membership to obtain rewards. We have investigated Ms. ***** inquiry and welcome the opportunity to respond.

Our records show that Ms. ***** contacted AARP on July 21, 2025, via chat, to report difficulties entering Instant Wins contest on the AARP Rewards website. The agent on the chat advised the member there was an issue with her Rewards account and needed to escalate to another department for further assistance. The Rewards access was restored on July 28, 2025, and the member is now able to participate in the Instant Win contests. To avoid any further issues, please ensure to follow the program guidelines.

**************************************************************************************************************************************************

If Ms. ***** has any questions or additional concerns, she may contact me
directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, *********************************************************************
Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciate and value Ms. ******* years of membership with AARP.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:07/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want no contact from this business.
Business Response
Date: 07/25/2025

To The Dispute Resolution Team:
Attached for your review is our response to Complaint # ********.
Sincerely,
***** Castro ************* Ombudsman *****************************************************************
Initial Complaint
Date:07/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
It was a donation for a rechargeable LED camping lantern minimum payment of $12 which I sent them in a check. I want my Lantern or I want my $12 check back. I do not have a receipt other than my canceled check from 6 or 8 months ago or maybe even longer. I tried to contact AARP by calling them I got the runaround I had to leave a message and nobody ever called me back from their promotions Department.
Business Response
Date: 07/25/2025
July 25, 2025

The Better Business Bureau of ******************* and
**********
*****************************
**********, *******; 20005

Re: Mr. *** ****, Case # ********

We are in receipt of your letter dated July 16th, 2025 regarding the complaint of *** **** that he did not receive his gift after making a donation to AARP. We have investigated Mr. ***** inquiry and welcome the opportunity to respond.

A member of our AARP Foundation team reviewed the members inquiry and was unable to locate a donation payment for Mr. **** for the amount listed in the complaint. An AARP Foundation representative sent an email to Mr. **** on July 21st and attempted at least two telephone calls to the member that were unsuccessful. She left a voicemail message and provided her contact information for Mr. **** to follow up with her regarding this matter. As a gesture of goodwill, we have mailed Mr. **** the camping lantern. We appreciate his five-year membership with AARP.

If Mr. **** has any questions or additional concerns, he may contact me
directly at **************, and I will be glad to assist him further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, **************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was unfairly banned a couple months ago from earning and redeeming points Ive earned over the last 5 years on the AARP website. Ive been a member since 2019 and have used the site daily to earn, redeem, and buy gift cards off the site. *** also paid my membership thru 2029. Then one day I got banned. This problem had been going on and on for 6 months where theyd suspend me for cheating and then reactivating me after it showed I wasnt. For some reason they have been saying Im earning points unfairly. Or their computer security is flagging me. Either way it complete nonsense. When I contact them over and over NOBODY WILL EXPLAIN WHAT I DID???? I have done nothing different for the last 5 + years!!! I watch videos, I take the quizzes... I also redeem the points for gift cards, purchase gifts cards etc. any and all record will show this is all I do. And I do it FAIRLY. Ive done the same thing every single day for years and rarely miss a day. Now I have ******* points I cant use and will prob expirre soon. Why is some random AARP *** allowed to completely ruin my account and to falsely accuse me of theft. This is also a big problem on the site Ive seen numerous people going thru the same thing. This is pure criminal what they are doing.
Business Response
Date: 07/18/2025
To the Dispute Resolution Team:
Attached is our response to Complaint # ********.
Sincerely,
***** Castro ************* Ombudsman *****************************************************************
Initial Complaint
Date:07/08/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a paid, active AARP member since June 16, 2025. Earlier today I inadvertently opened by web browser, which was logged in to my AARP account, while I was connected to my paid VPN service that I am required to use for work. I realized immediately, disconnected from the **** cleared my cookies and logged back in to my AARP account. I discovered that I was (and am) unable to use said account, so I contacted support via the AARP chat. He informed me that there is "an issue with (my) account." He stated that someone would call me to get it resolved. No one called, so I then called AARP. They stated that no one had opened a ticket, so they did so. They informed me that I would not hear back for 5-10 business days. In the meantime, I cannot use the membership that I paid for. That is unacceptable. While I understand some companies block users from accessing the service *while connected* to a **** having my account locked simply because I was logged in to AARP for a literal minute while on my work VPN is absurd. Even more absurd is the fact that I am expected to wait 5-10 business days to regain access to a service I paid for.
Business Response
Date: 07/16/2025
July 16, 2025

The Better Business Bureau of ******************* and
**********
*****************************
*******************; 20005

Re: ************************ #********

We are in receipt of your letter dated July 8th,2025 regarding the complaint of ******* ******* that she was unable to utilize her account on the ********************** website. We have investigated Ms. ******** inquiry and welcome the opportunity to respond.

Our records show that Ms. ******* contacted AARP on July 8th, 2025, via telephone,to report difficulties redeeming points for gift cards on the AARP Rewards website. The agent on the call advised the member there was an issue with her Rewards account and needed to escalate to another department for further assistance. The Rewards access was restored four business days later on July 14th,2025, and Ms. ******* was notified via email that she is now able to redeem points on the website.

If Ms. ******* has any questions or additional concerns, she may contact me
directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, **************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible,effective consumer advocate.

Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Customer Answer
Date: 07/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

The timeline is incorrect. First contact with AARP was via chat on 7/7. There were then 3 phone calls on 7/8. In total, it was 8 calendar days and 6 business days to resolve the issue - but it never should have been an issue to begin with. I paid for a 1 year membership (365 days) - not 365 minus 8 days. More importantly, both of the gift card redemption options I was trying to redeem for (Chewy and Staples) are gone. Nonetheless, I do have access again and we will move forward. Next time I lose access to the account I paid for, I will file a chargeback with my bank. Thus, you can close complaint ID ********.

Regards,

******* *******
Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been sitting here at this computer for hours, trying to sign in to my account. I have just re-newed this account, ********************** has sent it to my bank, I paid the renerwal price. AARP has been playing with me for over and hour, claiming security, they send the code to my email, I put the code in and click, then it will say redo it the code is not working. I have all the codes on my phone or in my email. I tried to get my card by printing it off, I could not get back in after clicking on pay. If there is a glitch in their site, it needs to be fixed immediately. I could not get my account number. I have seven reset messages on my phonen none of them worked after my debit card number was put in. They text the first number to my phone for verification @ 11:13. So I have been playing with them, for about an hour back and forth. I have been a member before.
Business Response
Date: 07/16/2025
July 16, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*******************; 20005

Re:******* ******, ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* Taylors claim that she is unable to log into the AARP website. We have investigated this matter and welcome the opportunity to respond.

Our records indicate that Ms. ****** was successfully able to log into the website on July 4, 2025. We apologize for any aggravation Ms. ****** experienced in accessing the website prior to that point. I will send Ms. ****** a separate email that will include a copy of her membership card that she was attempting to obtain when trying to log into our website.

If Ms. ****** continues to have trouble accessing her membership on the AARP website, she may call me directly at *************, or she can email me directly at *************************************** for additional assistance.

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciate and value Ms.Taylors 8 years of membership with AARP.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:06/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent hours completing tasks to earn points to redeem with the AARP Rewards Program and have never received the items I requested: a $5 Amazon gift card, a $5 Bone Fish gift card, a $5 *************** gift card, and two one-year magazine subscriptions to Southern Living and Guns and Garden The gift cards were supposed to be sent to me via email and the never arrived. The two magazines are supposed to be delivered in a few weeks. Since I did not receive the gift cards, I am certain I will not receive the magazines either.AARP is a total scam organization that is nothing but a paid advertising agency for companies that target vulnerable seniors who think AARP has their best interest at heart - NOPE!I contacted customer support today via chat and conversed with ****** who assured me the problem was solved and that I would receive the 3 gift cards within 15 to 20 minutes via email. I did not receive anything - PERIOD!
Business Response
Date: 07/10/2025
Dear Dispute Resolution Team,

Attached is our response to Complaint #********.

Thank you for bringing this matter to our attention.

Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Customer Answer
Date: 07/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:06/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I had AARP after he died in March 2014. I requested that his name be removed. I've tried many times to get this corrected, but nothing worked. I've moved twice since that time and I'm still getting mail in both our names. I stopped subscribing years ago, and I'm still getting mail in his name. recently, I've been getting life insurance information in his name only. Enough is enough. Just have them stop it, please.
Business Response
Date: 07/08/2025
July 8, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*******************; 20005

Re:******* ******, ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* ****** claim that she continues to receive unwanted mailings from AARP for ***** ******, who passed away in 2014. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. We processed ********* request in our system on June 26, 2025, so that no additional mailings go to Mr. ******* We apologize for any aggravation Ms. ****** has experienced in receiving the unwanted mail.

As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our affiliated service providers.

In addition to targeted solicitations (those sent to a particular person at a specific address), AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These items are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50-plus household.

If Ms. ****** receives additional targeted mailings after September 18th, she may call me directly at **************, and it would be my pleasure to assist her further. I ask that she please have the mailing available, as each notice has specific codes that will help investigate further.If more convenient, Ms. ****** may send the mailing to me by email at: *************************************** or by U.S. Mail at the following address: AARP, Consumer Care Ombudsman Team, ************************************************************************; 20049.

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************

Customer Answer
Date: 07/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I would like to add that of all of the services for senior, AARP should understand the sensitive matter of losing a husband or wife. It's difficult for some people to adjust, and they don't need a constant reminder of a loved one especially when your company has been notified. It's unfortunate that I can't get AARP without the connection of my late husband.
Regards,

******* ******
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A colleague of mine forwarded to me an email from AARP "Hot Deals" (on 5/14/2025) promoting travel insurance companies which they allow to solicit under their banner. They were represented with ratings A+ ,A, or A-. On 5/23/2025 I purchased a plan through **************** Guard for $749.54. The policy was effective 5/24/2025. The insured trip was scheduled to ****** from 6/14/2025 - 6/25/2025. On 5/27/2025 our airlines (*****************) cancelled all flights into ******** through 7/31/2025. Without transportation the entire trip could not proceed as scheduled. In order to file a claim for our loss we were required to cancel our trip through our travel agency (************). I was told I had to file our claim online and the online process would not proceed until I showed them proof that we had cancelled the 11 day trip, completely.
Business Response
Date: 07/03/2025
July 03, 2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
***********************
*********************************************

Re: **** ****
ID: ********

Dear BBB Representative:

The issue concerns the member receiving a promotional email from AARP Hot Deals and purchasing a $749.54 travel insurance policy through **************** Guard for a June 2025 trip to ******. After the airline canceled all flights to ********, the member attempted to file a claim but was told the process could not proceed without proof of full trip cancellation. This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When we receive a complaint such as the one you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research, and response. Since **** **** refers to issues with **************** Guard we reviewed their complaint for investigation and response.

In response to Mr. ***** concerns, we have reviewed the matter and found that the member purchased travel insurance through *****, which is not one of AARPs licensed service providers. We apologize for the frustration this has caused, but Mr. **** will need to contact AARDY directly to resolve his concern.
We sincerely apologize for any inconvenience or frustration Mr. **** has experienced.
If he has any additional questions or concerns,he is welcome to respond directly to this complaint or contact me at ************.

Sincerely,
******** ****** III
Member Relations

AARP Services******
*******************************************************************
ASI Case ID: ********

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