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Business Profile

Associations

AARP

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AARP has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AARP

      601 E St NW Washington, DC 20049-0001

    • AARP

      500 S Bethlehem Pike Ft Washington, PA 19034-2109

    • AARP Foundation

      915 Main St Ste 602 Evansville, IN 47708

    • AARP North Carolina

      5511 Capital Center Dr STE 400 Raleigh, NC 27606

    • AARP

      3750 NW 87th Ave STE 650 Doral, FL 33178

    Customer Review Ratings

    1.2

    Average of 125 Customer Reviews

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    Review Details

    • Curtis B

      Date: 06/07/2024

      AARP promotes companies like ****************** and Affinity cellular. Both of those companies are horrible! AARP isn't much better. I save $2 per month off Consumer cellular and the only other time I get to use my discount is at *******. Big deal. Most of the free gifts they give you for your membership are cheap junk.

      AARP

      Date: 06/11/2024

      Hello, ******. Thank you for contacting AARP via the BBB portal regarding your concerns with the providers we work with. I am sorry to learn of your experiences and hope you will be able to find some benefits that appeal to you. If you ever have concerns or require assistance when working with our providers, we are always here to help! I will be following up with you via email should your require assistance or wish to leave additional feedback.

    • Nicole W

      Date: 06/03/2024

      I cannot post in the AARP ***************** Keeps sending me back to log in page.

      AARP

      Date: 06/07/2024

      Dear ******************,

      I checked with our AARP **************** team as last year you requested that all your information be scrubbed from the forum. We obliged your request.

      There is nothing preventing you from rejoining. We see that you have registered again on aarp.org/. Please go to My Settings or My Profile at ********************************************* to access the AARP ****************. You may want to try a different browser.

      If you are still having an issue, please feel free to call an AARP representative at **************, and we will be happy to assist.

      Sincerely,

      *****

      Consumer Care

    • Pierre B

      Date: 05/26/2024

      I was tricked to believe that I got 6 Fair air round trip tickets if buying a package deal to ******. I am 76 years old and I was rushed by the timer to book and did not have time to compare but believe and trusted that AARP was getting Seniors a fair cost of airline tickets. Not so. When I printed the itinerary it only showed package cost no break down with only 24 hours to cancel. When I received my hard copy credit card statement the following billing cycle, I saw that the cost of air fare per ticket exceeded mid range normal cost to hawaii which is $500 to $550. Could be less at times with specials. I was charged the highest cost of $816 per ticket and I purchased 6 for me and my family. I was outraged and felt scammed by AARP to believe I got a decent fare. If AARP is really looking out for seniors rates should be negotiated so Airlines charge us mid range or less. I feel AARP should issue a refund of $200 per ticket to my credit card since Airline is not responding to my request to get a lower fare. I would be OK if cost is reduced to $616 per tickets which is still above medium price. I have been a member for 27 years and I am disappointed to have been taken advantage in such a way. I hope AARP will do the right thing as I am struggling but this was to be our last chance to travel as a family together. This was my first time using your travel services and was trusting your agency to get seniors fair cost of travel.It wasn't and my itinerary doesnt even show the flight # only confirmation #. This is totally wrong not to be transparent when issuing itenuary for us to review immediately the breakdown cost. Please you should accept some responsibilty for this injustice and unfair practice. I pray that this will reach a person that care about seniors and understand the harm this is causing me financially. It is so unfair that Hotels can be refunded but Airlines locks people in. I hope you agree to refund $200 per ticket

      AARP

      Date: 06/04/2024

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at Expedia for additional insight and handling into your concerns. I have provided a resolution to the member on 6/4/2024. Thank you for bringing your concerns to our attention.

    • Jennifer M

      Date: 05/19/2024

      Do not order gift cards from them for carnival cruises. I paid for the gift cards and they state within 24 hrs of business hours you should receive the card numbers. I called them everyday for almost a week and they keep giving me the run around. They tell me they have sent it to my email blah blah and it never gets sent. I have offered another email to try to send it to and they tell me no. I had to make a dispute with my bank over this. Nothing but a pain. Be aware

      AARP

      Date: 05/24/2024

      Dear **********************,We know that you chatted with AARP representatives on May 13 and 14 following the purchase of AARP Rewards gift cards on May 12. We see that you received the cards on May 15.All AARP Rewards participants agree to The Terms and Conditions of the AARP Rewards program. Timelines are addressed in the Terms and Conditions: Digital Rewards items will be delivered to the Participants email address associated with their AARP.org Online Account within 24 hours for orders submitted during normal business hours (8 am - 5 pm EST Monday Friday). Orders submitted on weekends or federal holidays, orders missing sufficient information to ensure the order is valid, and orders that encounter payment issues may take longer to resolve. AARP further reserves the right to extend delivery times in its sole discretion and without compensation or reimbursement to Participant for any reason, including without limitation to conduct due diligence, to resolve supply issues, or to audit transactions.Further disclosures are also provided to all participants prior to the point of purchase. Each item in the catalog reminds users that "In some instances delivery may take longer than 24 hours." The gift cards were delivered to you within a reasonable timeframe and in accordance with the agreed-upon terms and conditions. We thank you for your comments and your participation in the AARP Rewards program.Sincerely,****** *************

    • Cindy G

      Date: 05/15/2024

      AARP endorsed a company called Lifeline, which is an alert system for seniors. My elderly father chose this company only because AARP endorsed them. Lifeline has been a nightmare to work with. I opened an account in February 2024, my father did not care for their system, so I payed for and returned their equipment. As of May 8 th Lifeline is still billing my father for there service. I have called them multiple times to close the account without success. Lifeline appears to be a company which takes advantage of the elderly population. I would never recommend Lifeline and very disappointed it is advertised in AARP.*****

      AARP

      Date: 05/16/2024

      Thank you for contacting AARP through the Better Business Bureau review section. We have received your complaint and are sorry to hear about you and your father's experience. In order to further assist you, I will require additional information. I will be sending you an email with the requested details in order to begin the investigation with LifeLine. Thank you for bringing your concerns to our attention.

    • Katherine F

      Date: 05/05/2024

      I am not positive this is the place for this, but could not find another AARP site to post on. I rented a car with Payless Car Rental in ********* through AARP/Expedia. Payless was the worst-- they charged us $550 for a cleaning fee because of "ashes in the car." This was literally impossible. They claimed they had a video but did not produce it when I asked. Long story short, our credit card company was able to recoup half of the amount, but we are out $250. I wanted to bring this to your attention because there are SO many reviews about Payless that state this very kind of fraudulent behavior. It makes me not trust that AARP partners are vetted as well as they should be. The Better Business Bureau issued this warning in 2017: ******************************************************************************************************************************************************************************************(I realize it is my responsibility to read reviews ahead of time, but I assumed since it was associated with AARP that Payless was reputable.)

      AARP

      Date: 05/14/2024

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent the member an email on May 7, 2024 requesting additional information. Once I receive additional information from the member, I can proceed to further assist them. Thank you for bringing your concerns to our attention.

    • KATHARINE S

      Date: 05/02/2024

      Horrible customer ********************** it is awful wished i had never joined i will cancel subscription horrible stupid people

      AARP

      Date: 05/03/2024

      Dear *********,We are sorry you had a poor customer ********************** experience yesterday. I have reached out to you personally, via phone and email, to get more information about the issue. Please accept our apologies. Sincerely,***** *************

    • Jeffrey R

      Date: 04/30/2024

      AARP UnitedHealthcare is a FRAUD. I signed up for AARP UnitedHealthcare Plan G policy and AARP quoted one price and raised that price. I agreed to pay the higher price. Setup automatic payment and one month later AARP canceled my policy and did not inform me. The cancelation was not discovered until I needed an emergency gallbladder surgery. I ended up paying over $1100.00 for the surgery. When I called AARP the representative ********** refused to cooperate and refused to let me speak to his supervisor or the accounting or legal department after repeated requests, then hung up on me. AARP is supposed to be helping seniors, if this helping seniors I don't need their help.

      AARP

      Date: 05/01/2024

      Thank you for taking the time to contact AARP regarding your concerns with UnitedHealthcare via the BBB review section. We have received your complaint and are very sorry to learn of your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at UnitedHealthcare for additional insight, review, and handling of your concerns. After they have contacted you directly, I will be provided with details, then I will follow up with you as well. 

    • Lynne M

      Date: 04/27/2024

      I have been a member of AARP for ********************************************************************************************* my best interests. Therefore, on their advice, I chose The Hartford as my insurance company for home and auto. I recently received a bill from The Hartford that I found excessive so I requested a price quote from ********** that was less than 1/2 of my billing from the ******** for better insurance coverage! Why would AARP sponsor an insurance company that cheats their members?? I am so very disappointed and feel betrayed by an organization that I thought I could trust.

    • Judith F

      Date: 04/13/2024

      AARP is threatening me because I cancelled their service. They are going to now send me excessive emails and sell my information to numerous companies. This is a desperate & pathetic organization for punishing their former senior customers if they dare cancel their subscription. I will report them to every possible website if they dare to carry out their threat. Their reviews reflect extremely poorly on them. Actually what they do is childish behavior of revenge.

      AARP

      Date: 04/17/2024

      Dear **********,This is puzzling. Your account is showing as in good standing with a history of 26 years. There is no communication linked to your account regarding any cancellation request. AARP provides members and others to control their communication preferences, so, even if you were to cancel, you would have control over what you want to receive.I will call and email you with a direct contact so we can further research your concerns.Thank you.***** *************

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