Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AARP has 43 locations, listed below.

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  AARP

  601 E St NW Washington, DC 20049-0001

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  AARP

  30 N 3rd St Ste 750 Harrisburg, PA 17101-1712

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  AARP

  1650 Market St Ste 675 Philadelphia, PA 19103-7340

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  AARP Ohio

  2930 131st St Toledo, OH 43611

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  AARP Mississippi

  141 Township Ave Ste 302 Ridgeland, MS 39157

Review Details

• Review fromKevin H

  Date: 11/27/2023

  1 star
  Renewed my membership for 2 years as they were offering a "classic courier" for free, but what I received was a 3-piece accessory set to put my toiletries in when traveling. Not at all what was pictured, and I feel deceived. When I called to find out where my courier was, they said they ran out, so they sent me a substitution. I am very disappointed with this substitution and asked for a refund. They told me it would take over a month for them to issue the check.

  AARP

  Date: 12/01/2023

  Dear Mr. H****,
  Thank you for your comments. I reviewed your phone call to our contact center and our representative did try to provide a satisfactory replacement for the out-of-stock premium item. However, you asked for a refund, and our agent complied with your request.
  As your payment was made by check, we provide a timeline of 4 weeks to take processing as well as slower USPS delivery windows during the holiday season into the equation, so as not to set unrealistic expectations. You may receive the refund sooner than anticipated. Had your payment been made by credit card, refunds usually appear within 24-48 hours.
  We thank you for your past support and hope to see you back in the not-too-distant future. Wishing you a happy holiday season.
  Sincerely,
  Bruce
  Consumer Care

• Review fromTiny G

  Date: 11/10/2023

  2 stars
  Their website and benefits are so hard to understand and obtain. I selected groceries and there was zero results. The search shows unrelated items. Every page is covered in a sign up for aarp banner. Lousy is a good word to explain the website. Lastly, the companies appear to be far away even when I put 50 miles from my home town

  AARP

  Date: 11/21/2023

  Dear Ms. G******,
  Thank you for your active AARP membership.
  Among many other benefits, AARP offers discount coupons in the restaurant, shopping, and entertainment categories, which can be found on our Membership & Benefits page - a free benefit for AARP members.
  As a member, you can filter your search by specific categories to search for available coupons. However, these local discount coupons are sourced through a third-party vendor, not by AARP; therefore, coupon availability can change and is regularly updated.
  We hope with some time, you will find multiple opportunities to explore some benefits closer and more to your liking.
  We thank you for your past and continued support.
  Sincerely,
  Bruce
  Consumer Care

• Review fromSilvio P

  Date: 11/06/2023

  1 star
  Please stop sending your members Renewal Notices if they are active members with memberships that are not close to expiring. I renewed for THREE YEARS in April 2023 ($47 base donation + $7 addional for $50 total) and I continually receive mailers with RENEWAL REMINDER on envelope and a statement that my last 'gift' of $7 was in April 2023.
  
  If AARP wants to call this an Additional Gift or a Fundraiser, please do so and note that the recipient's Membershio is Active.
  
  This is deceptive practice that preys on the elderly who may not recall paying their membership dues.

  AARP

  Date: 11/09/2023

  Dear Mr. P***********,
  Thank you for your five years as an active AARP member and for your comments about renewal notifications. AARP provides members the opportunity to control their communications preferences. I have arranged for your account to receive limited notifications --- and will email you with the specifics.
  We appreciate your patience and understanding --- as well as your past and continued support.
  Sincerely,
  Bruce
  Consumer Care

• Review fromDavid M

  Date: 11/05/2023

  1 star
  Let me tell you about dealing with this insurance company AARP my mom had homeowners insurance for 30 years with no claims whatsoever I patched a couple places on the roof and all of a sudden it’s we dropped you when I didn’t even know she was dropped and did not have homeowners insurance because of that issue. I have been doing Sheet Metal roofing for at least on and off 30 years as a union member, I know what I’m doing when I patch something with no claims whatsoever, they just dropped her. I think they owe her some money because they took advantage of her and we don’t even into the life insurance crap yet it’s unbelievable when you call him up they lose your POA and his time to freaking go through. It needs to be whatever they call it approved , it is a nightmare they take full advantage of senior citizens and here’s my email address. If you have any questions

  AARP

  Date: 11/14/2023

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience with The Hartford. In an attempt to assist, I have reached out to an Escalations Team we work with at The Hartford for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.

• Review fromFred F

  Date: 11/04/2023

  1 star
  AARP's purpose is to funnel money to a political party

  AARP

  Date: 11/20/2023

  Dear Mr. F*******,
  AARP is strictly a nonpartisan organization. We have no Political Action Committee (PAC) and we do not endorse or oppose any candidates for public office or make contributions to either political campaigns or candidates at any level of government. Neither AARP nor any of our officers, volunteers, or members speaking for the Association may endorse, oppose, or contribute financially to a candidate for public office or a specific political party.
  Sincerely,
  Bruce
  Consumer Care

• Review fromDavid G.

  Date: 11/04/2023

  1 star
  AARP is not worth the money you spend or the irritation you endure.
  I do not approve of my membership dues being used to lobby politicians or to be a donation to their campaigns.
  
  I’ve found that any discounts being offered by AARP can be received just by asking the business if they offer a seniors discount.
  
  I joined for one year and refused to renew my membership, yet I still get emails, phone calls and enough letters in the mail to wallpaper my living room.
  
  Even their commercials tell you they probably have business practices you don’t agree with.

  AARP

  Date: 11/20/2023

  Dear Mr. G*******,
  Thank you for your comments.
  AARP is strictly a nonpartisan organization.  We have no Political Action Committee (PAC) and we do not endorse or oppose any candidates for public office or make contributions to either political campaigns or candidates at any level of government. Neither AARP nor any of our officers, volunteers, or members speaking for the Association may endorse, oppose, or contribute financially to a candidate for public office or a specific political party.
  AARP provides members the opportunity to control their communications with the association. On your behalf, I have added the phone number on your membership profile to our Do Not Call list and have suppressed your name and address from receiving mailings from AARP and our affiliated service providers. As some mailings are prepared ahead of their distribution date, this request may take up to 12 weeks to process. We thank you for your understanding and patience.
  Sincerely,
  Bruce
  Consumer Care

• Review fromLusine B

  Date: 11/04/2023

  1 star
  I made a mistake signing up with them, that was the biggest mistake I have ever done. They sold my phone number and I am getting phone calls from like 30 a day people trying to sell me senior care services. I am so sick of them. I don’t know how to report them as a scam. if I could give them negative number as a review, I would do so. I am very disturbed.

  AARP

  Date: 11/28/2023

  Dear Ms. B***********,
  Thank you for your active AARP membership. These calls appear to be spam phone calls.
  I have placed the phone number we have on file for you on our Do Not Call list. You can do the same on the Federal Do Not Call List.
  I will be emailing you some additional information privately. We appreciate your membership and wish you a happy holiday season.
  Sincerely,
  Bruce
  Consumer Care

• Review fromSharon G

  Date: 11/02/2023

  1 star
  This is the 2nd year I've tried to cancel. I notified them and my Pay account last year and they let them do it again this year. Don't ever set them up with your account information. I'm going to the bank and take care of this one way or the other.

  AARP

  Date: 11/03/2023

  Dear Ms. G****,
  Thank you for your 15 years as an active AARP member. I see that your AARP membership had been on "auto-renew" since November 2019. I also see that the Auto-Renew feature was cancelled when you called us on November 1. Additionally, AARP notifies those on Auto-Renew 40 days in advance of any charge to give members notice and the option to opt-out of the feature.
  We apologize for any inconvenience or misunderstanding and thank you for your past and continued support.
  Sincerely,
  Bruce
  Consumer Care

• Review fromCarlos A

  Date: 10/21/2023

  1 star
  Almost every other large corporation allows you to request removal of your name from mailing lists by email or snail mail (yeah, DMA opt out is a joke). AARP is the only one (I've spent most of this weekend making about 30 requests) that requires you to call during business hours (hey idiots, I am still working, so I don't need ya and don't have the time) to request to be taken off

  AARP

  Date: 10/26/2023

  Dear Mr. A******,
  AARP provides members and others the opportunity to control their communication preferences. I am emailing separately about your comments and concerns.
  Thank you.
  Sincerely,
  Bruce
  Consumer Care

• Review fromSheila A

  Date: 10/17/2023

  1 star
  I've volunteered to tutor K-3 students. I've communicated with AARP twice. I've heard nothing. Last year, I emailed them numerous times re my elderly mother's account. I heard nothing. I had to call them instead, so I finally got through. What's ironic is that they want us to sign a petition re Social Security offices; it takes almost 37 minutes to get through to a caseworker. This is true, but AARP rarely responds to emails. They need to petition themselves for incompetency!

  AARP

  Date: 10/18/2023

  Dear Ms. A*******,
  We're sorry to hear of your experience. I am emailing you separately to address your mother's account issue.
  The quickest, most efficient means of contact for AARP members is our Help Center at help.aarp.org/.
  We thank you for your past and continued support.
  Sincerely,
  Bruce
  Consumer Care