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AARP

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

AARP has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • AARP

      601 E St NW Washington, DC 20049-0001

    • Aarp

      118 N. Main St Concord, NH 03301

    • AARP

      600 E Court Ave. Des Moines, IA 50309

    • AARP

      PO Box 70789 Madison, WI 53707

    • AARP Nevada

      5820 S Eastern Ave Ste 190 Las Vegas, NV 89119

    Customer Review Ratings

    1.2

    Average of 166 Customer Reviews

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    Review Details

    • Martha R

      Date: 07/27/2025

      AARP Customer ********************** and support of its members is deplorable. They support and have a relationship with United Healthcare, who are equally inept. I contacted AARP to help me with an issue/refund from UHC and I got absolutely no assistance whatsoever. *** told me I would receive a refund for a dental service but they lied and AARP was no help. I have UHC for my Medicare coverage now but will be leaving *** in October. I will also never renew my AARP membership. AARP does nothing but take your money. In no way are they supportive. ***, The BBB is an awesome organization, they have helped me in many ways in the past several years.

      AARP

      Date: 07/31/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent you an email for additional information. Thank you for bringing your concerns to our attention.

    • Patrick N

      Date: 07/25/2025

      People PLEASE DO NOT JOIN THIS ORGANIZATION. Save yourself money , aggravation and deception. I was with these people for 7 ( SEVEN. ) years and they did nothing but take my money and make me all kinds of promises that they didnt keep. This is your FAIR WARNING , take heed

      AARP

      Date: 07/29/2025

      Good morning,We are sorry to hear about your recent issues with Rewards access. A member from our team will reach out to you shortly.-*****

    • Inez K

      Date: 07/16/2025

      Why would AARP endorse United Healthcare when they are notorious for not providing medical treatment and coverage? Is this a joke - makes me wonder about AARP. United Healthcare's CREO got killed for their unethical business practices and AARP is endorsing them? Time to quit AARP

      AARP

      Date: 07/22/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent you an email for additional information. Thank you for bringing your concerns to our attention.

    • Richard M

      Date: 07/10/2025

      Disappointed in AARP for their recommendation of ****************** turns out they are nothing more than a bait and switch company gave me a quote for home insurance and after I home inspection quote went up substantially I had given the same information before and after stay away from this company

      AARP

      Date: 07/18/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at The Hartford for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.

    • Denise D

      Date: 06/20/2025

      After 17 years of loyal membership, my AARP rewards account was not functioning properly. Spent months trying to get things resolved. Followed all of the guidance. Then I got an email saying I was in violation, implying I was gaming or using some computer program to earn rewards. All I did was enthusiastically complete as many activities as the program allows. Now they have deactivated my account and there is no way to reach anyone. They are deactivated all of the points earned over years.

    • Angela S

      Date: 06/14/2025

      Why is AARP allowing Copyright Violations on their **************** Board?This member has been doing this for years in the Our Front Porch Forum.THREADS HE POSTS TO in this forum are listed below.(1) Coffee! As soon as the ******** Page named COFFEE AND QUOTES post their DAILY PICTURE, he copies it WITHOUT THEIR PERMISSION onto the AARP **************** Board. Their NAME IS ON ALL PICTURES so he knows he is stealing their material. This ******** Page is owned by **********. This DAILY STEALING of their material needs to cease!!!(2) Lighthouses of the world.(3) 1923 - 1973 Do You Remember.(4) Interesting Things We've Seen On The Internet.(5) Daily Qoute II.(6) Funny Stories and Life Experiences.

    • Keith

      Date: 06/03/2025

      Had AARP The Hartford for around 5 years and recently got rid of the auto insurance due to poor customer ********************** relating to a auto accident claim on 11-10-2024. The Hartford drug their feet on handling my hot-and-run claim auto body shop amendments and ran up my costs by over ********. The attitude of AARP The Hartford claim handlers was pathetic,

    • JZ H

      Date: 05/23/2025

      I have had ASRP SUPPLEMENTAL INSURANCE for many years. During that time, they have let my account lapse 4 times. They do not reach out if there is a payment problem, they wait, 4 or 5 months. I usually find out from a provider. I am scheduled for surgery on June 6. While arranging my pre-op testing, the HOSPITAL informed me that my insurance AARP, had been cancelled. AGAIN. They lied about my account being on autopay. It has ALWAYS been on autopay. If the card has been renewed or replaced they do not contact you to say there is a problem. Instead, they wait 3-4 months and terminate your account without warning. My husband died in January. He was on my plan. I removed him in February. If there was a problem at that time, no one mentioned it. Now, they are more than happy to reinstate my account for a lump sum of $1400, to be paid immediately. I should pay no more than $1000 to get current - because of them. Despite the fact that next month’s bill is not yet due, they want it now. No other payment is acceptable on a Friday before a big holiday weekend. I explain I can make a partial payment today and the balance on 5/28:2025. I’m told tough, all or nothing.
      Because this is on them, their disorganization, their lack of customer service and utter lack of respect for their elderly clients, I want 6 months for FREE as compensation for my time, the emotional turmoil this creates in my life, over and over and over again, the hundreds of calls I need to make to providers at a time when I am mourning the loss of my husband and preparing for surgery. And their customer service is curt and rude, they assume the best defense is a good offense, Their attitude makes dealing with them painful! Unacceptable!!! My generation has made ASRP and United Healthcare Billions in revenue, and THIS is the thanks we get!!!
      Joan Holden

    • Doug H

      Date: 05/21/2025

      I have been an AARP member for more then 10 years but I am going to cancel. They are being paid to endorse United Healthcare, a Medicare ***************** that has an extremely bad reputation for being accused of delaying and denying care. The latest issue is they are accused of paying nursing homes bonuses to not send residents to the hospital when an emergency arises. I questioned AARP about this and AARP admitted they are paid to endorse United Healthcare and then they tried to distance themselves from the reputation of United Healthcare. In my opinion AARP is not putting seniors first, they appear to be playing both side for ************ of experience: May 20, 2025

      AARP

      Date: 05/23/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint. An email correspondence has been sent to you. Thank you for bringing your concerns to our attention.

    • Leigh M

      Date: 05/10/2025

      they are nothing but a rip off for senior citizens. The only ones that benefit from this are people that have the money to spend. They lied to me about a deductible and a premium that I never asked for because I never signed up with them then they told me it would roll over to my new insurance company, but I never had them as an insurance company and I had to pay a deductible that was outrageous just to get a prescription that I needed and then to tell me it rolled over thats a blank lie and to charge me premiums for something I didnt sign up on thats ridiculous so I caught them in two different lies one the deductible was for a year and then another one told me it was for three months What else are they lying about? how do you get signed up for something you didnt sign and then they pass the buck to everybody else they pass it back to supervisors and they dont help you one lies the other one swears by it. This was only health insurance so I can only imagine what else there scheming

      AARP

      Date: 05/19/2025

      Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have sent you an email to obtain additional information. Thank you for bringing your concerns to our attention.

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