Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AARP has 43 locations, listed below.

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  AARP

  601 E St NW Washington, DC 20049-0001

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  AARP

  500 S Bethlehem Pike Ft Washington, PA 19034-2109

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  AARP

  707 E Main St Ste 910 Richmond, VA 23219

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  AARP of South Carolina

  1201 Main St STE 1700 Columbia, SC 29201

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  AARP Missouri

  9200 Ward Parkway Ste 350 Kansas City, MO 64114

Review Details

• Review fromRuth P.

  Date: 01/03/2023

  1 star
  my name is ruth poe. I feel that aarp life insurance is full of shit. they denied me life insurance becuz I am hiv positive even tho I informed them that I have been UNDETECTABLE foe over 2o yrs. I have many many yrs ahead of me. I feel that I am discriminated against in this day and age where info is available and hiv is no longer a death sentence

  AARP

  Date: 01/06/2023

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at NewYorkLife for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.

• Review fromMike Z

  Date: 01/02/2023

  1 star
  On December 10th I purchased three $100 Carnival gift cards through AARP Rewards. I confirmed that the credit card transaction was successful and forwarded it to AARP for their confirmation. In the days following I made several calls to AARP regarding this matter and was told to "be patient".
  I asked multiple times for a refund since they could not provide the product. Almost a month later with no resolution from AARP, I finally had to dispute the charge with my credit card provider to get a refund.

  AARP

  Date: 01/06/2023

  Dear Mr. Zemla,
  I was glad we were able to speak on Tuesday to offer our apologies for the delay you had in receiving your AARP Rewards Carnival Cruise gift cards. As mentioned, we will not dispute the chargeback to your financial institution. We appreciate the feedback you provided as well as your past and continued support. We hope you have/had an enjoyable cruise.
  Sincerely,
  Bruce
  Consumer Care

• Review fromNancy A.

  Date: 12/22/2022

  1 star
  Dental Insurance run by AARP Delta Dental is a fraud. Their representative despite my careful investigation outright lied to me and twisted the facts. I cancelled the insurance. They say they will refund my $140. I dont believe it. Waste of time and money. Rotten to the core. They will lie to you just to get your $.

• Review fromJohn W

  Date: 12/17/2022

  1 star
  Now they are Robo calling me. That is completely unacceptable.

  AARP

  Date: 12/21/2022

  Dear Mr. Wright,
  AARP provides members the opportunity to control all their communications with the association. Unfortunately, we do not have a telephone number for you on file. I sent you an email from our consumer care department. If you'd be kind enough to provide the number, I'll be happy to add it to our Do Not Call list.
  Wishing you a happy, healthy and prosperous 2023.
  Bruce
  Consumer Care

• Review fromDeb L

  Date: 12/07/2022

  1 star
  They are the most disgusting organization. My husband is a classic scam target. Elderly and cognitively impaired. AARP is the biggest perpetrator of the scam! His membership is good until April 2023. They write to tell him its time to renew, multiple times, days in a row, implying his is near his expiration date. Its NOVEMBER 2022. He is jot even clise to the expiration date sbd they damn well know that. So of course he renews thinking he will lose his membership and now he is on the hook till April 2024! You bottom feeder AARP scam artists. If he wanted a 2 year subscrption he would have signed up for that. You prey on the people you are supposed to advocate for. Shame on you. You low life hypocrites.

  AARP

  Date: 12/21/2022

  Dear Ms. L*****,
  AARP provides members the opportunity to customize their communications preferences with the organization. Some members prefer to receive early renewal notifications, some containing incentive/discounted membership fees or premiums. Others prefer to receive few notifications.
  On your behalf, I have arranged for your account to receive few notifications. Under this process, you will receive one notice via USPS about 30 days before expiration; one notice via email (if you are opted-in to receive email from AARP); and one notice about 30 days post-expiration, if his account should lapse.
  As some mailings are prepared ahead of their distribution date, please allow 6 weeks for this request to fully filter through our databases. We appreciate your patience and understanding.
  It is AARP policy to refund membership fees to those who join or renew in error. Additionally, when an account receives more than two advance payments, a refund is automatically generated for the member.
  I am sending an email directly to you with some additional information. We wish you and your family a happy, healthy and prosperous 2023.
  Sincerely,
  Bruce
  Consumer Care

• Review fromBarbara F

  Date: 11/05/2022

  1 star
  Please cancel my membership immediately.I was under the mistaken impression that AARP advocated for seniors and fought stereotypes about them, but now I see that is not the case.
  I have been a member since 2003, but recently I reached out to AARP concerning a hideous commercial for Medicare Advantage featuring a character named “Medicare Martha”,(aka “Grumpy Martha”) who is a cartoonish caricaturization of an “old person”. She is stupid, shrill and altogether unpleasant, and the creators of this obnoxious ad campaign (********** ******, if you care, which you don’t) have dressed her in an old housecoat and glasses from the 70s. I have seriously not seen a portrayal of a senior citizen that even comes close to the offensiveness this presents.
  I tried to bring this to the attention of your ******** representative, since AARP does not provide a way to contact them by any modern means such as email. I am not stupid enough to think that AARP alone has the power to stop these advertisements. What I did (again, mistakenly) believe is that AARP would at least try to contact the ad creators and protest against the flagrant misrepresentation of seniors. Instead, the reply I got was “contact them yourselves”. Well a) I have already and not surprisingly have subsequently been ignored and b) you, AARP, have a lot more “muscle” then I individually do in this and similar situations. The indifference displayed by AARP was quite the eye-opener.
  I am not sure why I would continue to support an organization that has no interest in fighting negative portrayals of the group they claim to represent and advocate for. To say I am disappointed is an understatement. Please cancel my membership immediately, refund me the remainder of my dues, and take me off any and all of your mailing lists.
  *you might check out ********** ******* ******** **** and look at their reviews. I am far from alone in my anger and disgust. Oh wait, that’s right, you don't care.

• Review fromHoward L.

  Date: 11/02/2022

  1 star
  Junk mail train. I would have never joined if I had been made aware of how much junk mail would inundate my mailbox. Considering the challenging times we live in with waste and climate change, this is so irresponsible and incongruent with my integrity. I cancel my membership and unsubscribe me from all future mailings.

  AARP

  Date: 11/03/2022

  Dear Mr. Lamb,
  We are sorry to see you go.
  Your AARP membership was cancelled and all mailings were suppressed as a result of your phone call to our customer service center yesterday. Your email address has been globally opted-out.
  
  AARP provides members the opportunity to control their communications preferences --- allowing as much or as little material either by mail or email. Additionally, AARP Publications (AARP The Magazine, AARP Bulletin and a variety of AARP specialty newsletters) are available to members on the AARP Pubs App, providing the option of content delivery either digitally or by print (or both).,
  We hope that you will reconsider your decision in the future.
  Sincerely,
  Bruce
  Consumer Care

  AARP

  Date: 11/03/2022

  Dear Mr. L***,
  We are sorry to see you go.
  Your AARP membership was cancelled and all mailings suppressed as a result of your call to our customer service center yesterday. AARP provides members the ability to control their communication preferences. Additionally, our publications (AARP The Magazine, AARP Bulletin and a variety of our specialty newsletters) are available digitally to members on the AARP Pubs App, providing a choice of content in digital or print formats (or both).
  We hope that you will reconsider membership at a later date.
  Sincerely,
  Bruce
  Consumer Care

• Review fromCYNTHIA N

  Date: 10/25/2022

  3 stars
  Is the AARP High Limit Accident Rewards Ins. Plan a Legitimate Insurance plan?
  I don't believe it is as I have tried to contact them several times to inquire about the benefits...
  Please advise.
  C Nantz

  AARP

  Date: 10/27/2022

  Thank you for contacting AARP regarding your concern with an AARP offer called AARP High Limit Accident Rewards Ins. AARP Services, Inc. monitors all member correspondence pertaining to our products and services. I emailed you for additional information as we are not sure which service provider you are referring to. Once we received additional information from you, we can further investigate.

• Review fromScott S

  Date: 10/22/2022

  1 star
  They offer nothing more than junk mail. 3-5 pieces per day trying to sell me stuff I do not want. I requested they remove all mailings from my profile and those that they sell info to and they did not do it. I canceled my membership and they told me it’ll be another 12 weeks to stop receiving junk mail.

  AARP

  Date: 10/24/2022

  Thank you for contacting AARP through the Better Business Bureau comment section. We apologize for the inconvenience from receiving mailings from AARP and our affiliated service providers. We have suppressed all mailings to your address from AARP and our affiliated service providers. Unfortunately, AARP mailings are prepared well in advance. It can take up to 12 weeks to fully remove an address from all of AARP’s mailing lists and those of our service providers. Thank you for bringing your concerns to our attention.

• Review fromDebbie M

  Date: 10/17/2022

  1 star
  AARP life insurance is no good do not waste your money my premiums went up like $12 every 5 years until this year and then went up to 50 something if I would have knew and then my research I never would have gave them all my money in these last years.

  AARP

  Date: 10/24/2022

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience with AARP Life Insurance provided by New York Life. In an attempt to assist, I have reached out to an Escalations Team we work with at New York Life for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention. Once New York Life dedicated Resolutions Team completes their review, they will reach out to you within the next few business days with a resolution. If you have any additional questions after receiving your resolution, please feel free to respond to this message.