Reviews

This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AARP has 43 locations, listed below.

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  AARP

  601 E St NW Washington, DC 20049-0001

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  AARP

  30 N 3rd St Ste 750 Harrisburg, PA 17101-1712

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  AARP

  1650 Market St Ste 675 Philadelphia, PA 19103-7340

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  AARP

  707 E Main St Ste 910 Richmond, VA 23219

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  AARP

  3750 NW 87th Ave STE 650 Doral, FL 33178

Review Details

• Review fromTom B

  Date: 02/07/2023

  1 star
  AARP hasn’t resolved a problem that I had in March 2019 !
  I have talked to them on the phone and sent them e-mails.
  Nobody there can give me a answer !
  But they sure send a bunch of worthless mail !

• Review fromKaran S

  Date: 02/05/2023

  1 star
  The ONLY thing I got from AARP was a MILIION pieces of mail! Zero benefit! And when I tried to cancel the automatic renewal, all I saw were one-click options to renew and to donate.....but to cancel you had to "call" or "send in a letter"!!! What kind of crap is that! AARP, if I can EASILY sign up, I should be able to EASILY cancel! I hate fraudulent business practices!!! And trust me, I will pass on the word!!!

  AARP

  Date: 02/08/2023

  Dear Ms. S******,
  AARP provides members the ability to control their communication with the organization. I see that you requested to have mailings stopped in June 2022. That request was added to your AARP membership profile. Additionally, members can cancel the Auto-Renew feature on their membership at any time by logging-in to their AARP account on AARP.org and choosing "My Account.
  We regret any miscommunication and appreciate your past and continued support.
  Sincerely,
  Bruce
  Consume Care

  Karan S

  Date: 02/09/2023

  No, I cannot cancel that way or I would not have left that review, AND I am most certainly still getting mail, magazines, and everything else your company can create, so please do not try to pacify me with those very empty words of concern. But no worries, my "letter" of cancelation is stamped and ready to be mailed this weekend!

• Review fromBeverley C

  Date: 02/01/2023

  1 star
  Went online to AARP several times, following prompts, never got to the next page. Went on chat, she greeted me, I had cut and copied my issue, did not take. Finally, I said hello, nothing. Tried calling several times over several days, never got anyone.
  Finally I called ******** and got a real person for ******** auto insurance. You have to be a member of AARP to have the insurance. Effective 2/1/23, my ***** insurance went up $57 a month here in Florida, because: "the cost of living and the cost of repairs have gone up". I am an excellent driver.
  Someone recommended ********. I have no use for AARP, however I did sign up for it once and claimed a free gift, got to the end and it didn't take!!! Now, I downloaded a form, have to provide info., mail it to ******** and in about 7-10 days, I will receive a quote. She then said, at that point, I have to sign up for AARP. Hope this helps.

  AARP

  Date: 02/02/2023

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. AARP auto insurance provided by The Hartford is exclusively for AARP members. If you are not a member and would like to sign up, please contact AARP by calling 1.866.654.5572. Thank you for bringing your concerns to our attention.

• Review fromKeith M

  Date: 02/01/2023

  1 star
  I believe AARP is just a mass marketing firm. I joined two months ago but have yet to recieve the magazine. What I have rec'd is all kinds of unsollicited mailings via hard copy and computer. I'm convinced they are just selling my information. But how to stop it now? That's the problem.

• Review fromHelen C.

  Date: 01/27/2023

  1 star
  So frustrating dealing with this organization. They may be effective at lobbying for the interests of older people, but my experience acting on behalf of my mother has been terrible. Previously filed BBB complaint because a one-time contribution to their non-profit foundation erroneously became a monthly gift that I spent an inordinate amount of time and struggle getting them to STOP. Was actually more difficult to get phone support than with many huge corporations! My Mom has cognitive limitations and could never have managed this effort. I was acting on her behalf to prevent them from taking monthly bank withdrawals from her forever. When I finally got someone high up enough to get this done she told me they don't have much staffing for this function. If you don't have the resources to service accounts you shouldn't take people's money, period. Now, over a year since my mother decided to let her membership to lapse an email came thanking her for her renewal. All the personal info associated with the account is my mother's, but the name is someone else! A 15 minute call to customer assistance only allowed me to explain the issue before I was disconnected. I can't delete the account and associated personal information or change privacy preferences as the account is in someone else's name. I would NEVER give this organization any information (email, phone number, DOB, bank info, etc.) as they don't demonstrate the competence to handle it responsibly. Especially galling when their mission is to protect vulnerable older people. Ironic...in a bad way.

  AARP

  Date: 02/09/2023

  Thank you for your time on the phone this morning. We apologize for your less-than-expected customer service experience. We were able to determine that a new resident at your mother’s old address used an AARP renewal mailing linked to your mother’s name. We regret this error which reactivated her account. The payment has now been applied to the correct membership, and both accounts have now been updated accordingly. We appreciate your patience and understanding.

• Review fromJana S

  Date: 01/27/2023

  1 star
  AARP has been charging me $158 a month for car insurance. I have a six year old SUV and I have not had a ticket or a wreck in over ten years.
  I switched to Progressive and I am paying $47 dollars a month.
  I also canceled my membership.
  I won’t use the words predatory profit driven scumbags who make their money off senior citizens.

  AARP

  Date: 01/30/2023

  Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience with AARP Car Insurance provided by The Hartford. In an attempt to assist, I have reached out to an Escalations Team we work with at The Hartford for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.

• Review fromDavid A

  Date: 01/26/2023

  1 star
  Three attempts later and numerous calls to customer service, I cannot convince them to send me a membership card.

• Review fromRobert M

  Date: 01/24/2023

  1 star
  DO NOT give them your email address or you'll receive junk mail for years on end! They share your email with everyone from here to the moon.

  AARP

  Date: 01/25/2023

  Dear Mr. Montgomery,
  AARP provides members and others the opportunity to control their communications preferences. I will send you an email with some of this information. You can go to your AARP account, select "communications preferences" and select the options best suited for you.
  Sincerely,
  
  Bruce
  Consumer Care

• Review fromLaurie W

  Date: 01/21/2023

  1 star
  We reserved a car (Budget Car Rental) using AARP/Expedia travel. We were told that we were only needed to pay $491.14 when we picked up the car. That included the rental and ALL taxes and fees. When we got to the airport, no one was at the booth and we were redirected to AVIS next door. The person looked up the reservation took our credit card and gave our keys and receipt. We did not look at the receipt till we got back from our trip. They overcharged us $561.26!!!!! We called Budget and they wouldn't do anything. I called AARP they told me I had to speak to someone from Expedia. So I called Expedia. The woman there said they should not have sent us to AVIS. She looked up the itinerary and agreed with me that we were overcharged. She created a ticket and said they would get back to us in 3-4 days. They did and asked for more documentation. We sent it and in a few days they told us they were siding with Budget and not honoring the original rental agreement of $491.14! What kind of customer service is that? How can we ever trust AARP/Expedia to stand by the prices they give us? I have been a member for many years and used this service before but never again (nor Budget Car Rental or Expedia on their own). I will go to any other company or not go on a trip. If I could give them less than a start I would. Do not use AARP/Expedia!!!

• Review fromGrady D

  Date: 01/21/2023

  1 star
  AARP IS S SCAM!!! ESPECIALLY WHEN IT COMES TO "POINTS EARNED" ON YOUR MEMBERSHIP PROFILE. THEY DO NOT HONOR REWARDS. THATS JUST ONE THING AB AARP. THEY ARE MISLEADING AND PERFORMED FRAUDULENT ACTIVITY ON MY ACCOUNT. THINK TWICE OR THREE TIMES B4 ENROLLING IN AARP

  AARP

  Date: 01/25/2023

  Dear Mr. D******,
  I have reviewed your AARP Rewards profile and have not seen anything on your record regarding a dispute on AARP Rewards points. I will reach out to you via a separate email; alternatively you can contact an AARP
  Consumer Care representative at (877) 687-2277.
  Sincerely,
  Bruce
  Consumer Care