Complaints
This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 726 total complaints in the last 3 years.
- 202 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made the transaction on May 3.
Flowers were to be delivered on May 10.
They were not delivered.
On May 11, I contacted From You Flowers. They said they would figure out what happened and get back to me. I did not receive any updates.
On May 14, I contacted From You Flowers again. They said they would figure out what happened. I requested the name of the florist so I could contact them. The florist does not exist.
I do not feel as if my problem will be solved.
I have been charged for my order.
Business Response
Date: 05/16/2025
A supervisor has contacted the customer and left voicemails and sent emails. A 50 percent refund has been processed, which typically will be posted in 1-3 business days, depending on your credit card provider. Additionally, the delivery was made on May 16th. Please let us know if there is anything further we can assist with.
Sincerely,
From You FlowersCustomer Answer
Date: 05/16/2025
My product was finally delivered. Thank you for your prompt response and support.Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered my wife flowers for Mother’s Day. When the flowers showed up they were already browning and covered in bug larvae. They also advertised a big bouquet of flowers and when received only had maybe 6 main flowers and the rest was filler. I reached out to the company and had no luck getting resolved.Business Response
Date: 05/16/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersInitial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a bouquet of flowers to be delivered on 5/13/2025 and they were not delivered. I'm afraid that I've been scammedBusiness Response
Date: 05/14/2025
A supervisor has contacted the customer, and the issue has been resolved. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersInitial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flower for my mom for Mother’s Day. I was given a delivery date of 5-11-25 . I checked the tracker on said date to insure it was on track for delivery and it was bumped to 5-12-25 by 6pm . Upon the time frame expiring I called customer service which proved to be the worst experience! I was told that the arrangement would be upgraded and that a credit would be given and that someone would personally see to the delivery being made on 5-13-25 . I also waited to 6pm and checked with my mom to see if she had received her flowers which she didn’t. I called Customer service again and had no resolution! By the way it’s a 3rd party service and are extremely rude , hard to understand, and incredibly condescending! This was a terrible experience and these people should not be allowed to continue to do business. Terrible customer service!Business Response
Date: 05/15/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. In addition, we have offered a complimentary arrangement which can be used at their discretion. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersInitial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered flowers on Thursday or Friday of last week for Mother’s Day on Sunday it said Saturday or Sunday delivery. Was not delivered on Sunday was not notified. Well, now they’re saying it was gonna be delivered on the 13th which is today well they’re delivery cut off is 5 PM and it’s now 506 Customer Service told me they have no one to deliver anywhere near that area so it’ll be tomorrow at earliest. I just don’t understand how it takes a week to deliver flowers. I’ve had this issue with him a couple of times before the exact same situation where they do not show up until days and days later.Customer Answer
Date: 05/14/2025
The company has now canceled my order without notifying me. So they’re already three days late And they are not going to show up at all that extremely upsetting and disappointing.Business Response
Date: 05/15/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersInitial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,
I am writing to file a formal complaint against Youflowers**** regarding a floral arrangement I purchased for Mother's Day. The order was delivered on May 9, 2025.
Upon arrival, the arrangement was immediately disappointing. Today, May 13, 2025, a significant portion of the flowers, specifically the purple blooms, have failed to open and are now beginning to wilt. This is in stark contrast to the appearance of the arrangement as advertised on your website.
I contacted Youflowers**** customer service to address this issue. The representative I spoke with engaged in what I perceived as an unsatisfactory negotiation regarding compensation. Initially, I was offered a mere 20% refund, which was subsequently increased to 30%. I clearly stated that neither of these offers was acceptable, given that approximately 50% of the flowers were substandard. Ultimately, I was issued a credit of $25.
The original purchase price for the arrangement was $78, which included a delivery fee. I was informed that the delivery fee would not be refunded. I find this policy unacceptable, as I paid for a full service and received a significantly flawed product. Receiving a partial credit for barely acceptable flowers while still being charged the full delivery cost is unreasonable.
As a repeat customer of Youflowers****, I expected a higher level of service and a more satisfactory resolution to this issue. Instead, I have experienced a considerable waste of my time attempting to resolve this matter and, more importantly, the intended Mother's Day gift for my mother was significantly diminished.
Therefore, I am requesting a full refund for the purchase price of $78. This request accounts for the poor quality of the product, the inconvenience of the time I have spent trying to rectify this situation, and the disappointment of a ruined Mother's Day gift. The product and the subsequent customer service provided by Youflowers**** have been deeply unsatisfactory.Business Response
Date: 05/15/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersCustomer Answer
Date: 05/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is horrible to deal with. I ordered flowers for my mother and saw this company was associated with ****** so I thought I would give them a try. Big mistake. My mother still have not gotten her Mother’s Day flowers. The website says they are going to be delivered on May 12. It is May 13. I’ve called twice and their customer service staff is outsourced out of the country, which in and of itself isn’t horrible, but they they are “calling the florist” or “texting the florist” with no confirmation of anything and yesterday I was on hold for 30 seconds and in that time frame he claimed to have called the florist “several times.” I can’t get anyone to seem to care, any confirmation that my flowers will ever be delivered. The worst part is that my mother lives in a nursing home and I wanted to give her some joy in a pretty sad existence and she can’t even get her flowers as promised.Business Response
Date: 05/14/2025
A supervisor has contacted you, and the issue has been resolved. A full refund has been processed, which typically will be posted in 1-3 business days, depending on your credit card provider. Additionally, the complimentary arrangement was delivered today. Please let us know if there is anything further we can assist with. Sincerely,
From You FlowersInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flowers for Mother's Day off this website on May 9th. They had me pay extra so they'll be delivered between Saturday and Sunday. I called back on Saturday as well as Sunday both times they told me that they were on their way to be delivered. The flowers showed up Tuesday, May 13 dead and not in the presentation were supposed to look like. This website is a scam.Business Response
Date: 05/14/2025
A supervisor has contacted the customer, and left voicemails and sent emails. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered flowers from Flowers for you. To be delivered Mother's Day. I made sure to order a couple days ahead. I selected the box for The say if Mother's Day. Placed my order. Got confirmation for Sunday May 11th, 2025. I was excited to see my mother in law's reaction. So I waited. Waited. Waited......
Fast forward to today. Monday May 12th, 2025. No email notification of delivery. I called customer service. Was finally told local florist had received order. Was assured it would get there this evening. Between 5 and 7 pm. I wasn't happy, but said fine. One day late, not ideal, but not that much of a big deal.
Now it's 5:30 pm. So I call customer service again. They take the information. I am then informed that it will be delivered TOMORROW Tuesday May 13th!!! I said, you literally have One
Job! To my surprise, the man said, " we are super busy on MOTHER'S DAY, so sorry for the inconvenience!"
I replied that of course you are. You're a flower delivery company. And it's Mother's Day.
He didn't get the ridiculous irony. He said I'd get 30 percent off. I laughed, and said, " A whole thirty percent?" Gee thanks! Again clueless.
So I'm now waiting to see if it gets delivered tomorrow, and if so, what condition the flowers are even in . I am not too optimistic at this point.
Bottom line. I recommend going local and forget these online flower go betweens. The first time I've ever done this, and the last!Business Response
Date: 05/14/2025
A supervisor has contacted customer and left voicemails and sent emails. A 50 percent refund has been processed, which typically will be posted in 1-3 business days, depending on your credit card provider. Additionally, the delivery was made on May 13th. Please let us know if there is anything further we can assist with.
Sincerely,
From You FlowersInitial Complaint
Date:05/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a flower arraignment that promised to be delivered on 5/10 or 5/11. It was a Mother’s Day special. Here we are on 5/12, the tracking number still says the flowers are scheduled for delivery by the end of the day on 5/11. I emailed customer service who only provided a generic response.Business Response
Date: 05/15/2025
A supervisor has contacted the customer, and left voicemail and sent email. A full refund has been processed; typically, it will be posted in 1-3 business days, based on the credit card provider. Additionally, the complimentary arrangement was delivered on May 13th. Please let us know if there is anything further we can assist with.
Sincerely, From You FlowersCustomer Answer
Date: 05/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** **********
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