Complaints
This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 726 total complaints in the last 3 years.
- 202 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On October 12 I ordered a funeral spray for my father’s funeral to be delivered on October 16 before 3:00 p.m. On October 16 at 9:32 a.m. I received an email stating that a similar floral display was substituted due to time constraints. At 11:57 a.m. on October 16, just 3 hours before the scheduled delivery for his funeral, I got a call from From You Flowers stating that there was no florist who could complete my order. With 4 days of advance notice, calling 3 hours before a funeral to cancel a delivery is simply unacceptable. I received a refund but based on the company’s handling of this order, it is clear that they do not understand the emotional and financial impact of failing to deliver a floral arrangement to a funeral. I was unable to get a local florist because of the late notice and had to spend more than the cost of the ordered item to create a last minute arrangement myself with a house full of people just hours before the funeral.
Business Response
Date: 10/24/2022
A supervisor has reached out to the customer. We left voicemails and sent emails. The customer was provided a full refund which can take up to 3 business days to appear on their account, depending on the credit card processor. We have also noted the customers order with a $125 complimentary florist designed arrangement to be used at her discretion. Please let us know if we can assist further. Sincerely, From You Flowers.Customer Answer
Date: 10/24/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/10/22 I placed an order #********* for 3 dozen long stem premium red roses, i paid $203.04 . The recipient received totally different low quality flower arrangement orange, yellow and red and not even 3 dozen it was 2 dozen. I tried having this issue fixed and the the only thing they provided me with was a 20% discount , which i wanted them to fix this and deliver what i actually ordered or refund my money. They refused and said that it states on their site if the flowers are not available they will do their best to deliver something similar . To me they didn't even try. They didn't even deliver the correct amount and very low quality flowers horrible. I feel like i just got robbed , paid all that money and got something that was worth not even a quarter of what i paid. Included are pictures of what I ordered and what was delivered.Business Response
Date: 10/19/2022
A supervisor has tried to contact the customer. Their voicemail is full, and we have sent emails as well. The customer was refunded a total of 50% off the product as well as the expedite fee. This refund can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for flowers and candy to be delivered to my daughter after surgery ($101.00). Flowers were delivered but no candy. I called and was told they could not/ would not deliver the candy. When I insisted it was satisfaction guaranteed they said they would give me $10. When I said no they kept increasing the refund and stopped at $25. I am not satisfied and wanted the candy delivered. I feel I should have satisfaction on an order of $100!Business Response
Date: 10/18/2022
A supervisor has contacted the customer. We have processed a full refund and have confirmed the item was delivered on 10/16/22. The refund can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
Date:10/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company took money n did not follow through with deliveryBusiness Response
Date: 10/11/2022
A supervisor has contacted the customer. He was fully refunded as requested. His $120.00 complimentary order was confirmed delivered by the customer on 10/10. The customer still has a $75 complimentary order to use at his discretion. Please let us know if we can be of further assistance. Sincerely, From You Flowers.Initial Complaint
Date:10/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I used this company because they advertise same day delivery. Their potties were also lower than some other businesses. I paid extra to make sure it was delivered same day. The order was placed early morning. Late in the afternoon I began getting emails from them saying the address could not be found and the telephone number I gave for the recipient was not working. I checked to make sure I didn't type any of it incorrectly, but NO I typed it all accurately. That address can be very easily found in any map!!!!!!!! It's a super easy place to find. I had already both received and placed calls with the number I gave them with no issues at all. The emails they sent me didn't give a phone number. I had to go to the ensure to even get a number. They told me they had all the correct information and the product would be delivered that day. At this point it was 4:00 in the afternoon and they would only be open for one more hour. They said they were still looking for a florist in the area to provide the delivery. There are dozens in dozens of florists in ******** **.
The product was NOT delivered as promised!!!!!! It's still not delivered.
I believe this company is a scammer and my money is lost forever! They should be put it off business. Fraudulent information about same day deliveries. Lies saying there is no problem with the order and it would be delivered on time. People need to be aware of this scam company.Business Response
Date: 10/06/2022
A supervisor has contacted the customer and this was resolved. The customer was given a full refund and a $75 complimentary order which we did confirm was delivered on 10/5 at 3:34 pm. Please let us know if we can assist further. Sincerely, From You Flowers.Customer Answer
Date: 10/06/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****
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