Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  From You Flowers, LLC

  455 Boston Post Rd. Suite 6 Po Box 805 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  142 Ferry Rd. Suite #6 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  483 West 37th Street New York, NY 10018

• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/22/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/11/22 I ordered flowers (*********) for my mother's birthday to be delivered 11/17/22. They were not delivered. I called customer service on 11/18/22 and was given a 10% discount and the flowers would be delivered that day. The flowers were never delivered. On 11/21/22 I called customer service again and was offered a 20% discount and the flowers would be delivered that day. I insisted on a full refund. I am waiting to see if that occurs. This was a special birthday and the lack of follow through on their part belies all their advertising. I will NEVER use their services again.

  

  Business Response

  Date: 11/25/2022

  A supervisor has reached out to the customer apologizing for the non-delivery. We could not reach the customer at the time and left a voicemail and sent an email confirming a full refund has been processed and a $75.00 complimentary arrangement has been noted and can be used at their discretion. The customer has contacted us back and the complementary arrangement was delivered on November 23rd. Please let us know if there is anything further we can assist with. 

  Sincerely, 

  From You Flowers

• Initial Complaint

  Date:11/21/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 17, I ordered online (order no. *********) "Same-Day" sympathy flowers for my dearest friends whose young daughter died of cancer. I paid $88.83 online with my **** credit card. I received confirmation of the order, and of a same day delivery. I followed up with their customer service (first chatbot, then real person somewhere on the planet, then numerous e-mails and phone conversations). First they could not confirm the order status and said they would e-mail the status to me. I called them again, and I was told they were still checking into it. I explained why it 'Must Be Delivered The Same Day" as I was just informed by my friends, the parents, of the death of their daughter! So now, numerous emails and phone calls later, they informed me on the phone "They didn't have an affiliate in that zip code". Why did their website accept my order for same day delivery? Now they offered to have the order delivered on Monday, November 21 (5 days after the order and my conversation with my friends). I angrily cancelled the order.
  
  This business model is absolutely unacceptable! A Same Day delivery order costs more and should mean "SAME DAY" delivery. This is fraud and must be stopped. Oh, and they sent me an email that was actually for a different customer (Amit Mi****), apologizing for any inconvenience of their order not being delivered as ordered. Today (11/19/2022) I placed a Same Day order with Pro-Flowers. I then called them and they confirmed it will absolutely be delivered today. The new order cost me $137.61 for a lesser arrangement. That is $48.78 more than the original order with From You Flowers, which they should have to pay to me as a penalty/remediation fee, along with an apology card in the mail, not their boilerplate "sorry for the inconvenience" email!
  
  Ps. I can provide copies of the emails upon request.

  

  Business Response

  Date: 11/23/2022

  A supervisor has contacted the customer, left voicemails and sent emails. The customer was fully refunded for his order and a $75 complimentary order was delivered on 11/22/2022 at 6:41 pm. Please let us know if we can assist further. Sincerely, From you Flowers.

  Customer Answer

  Date: 11/23/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********.  The resolution is satisfactory but the company should make reasonable modifications to its business model, and website order section so this doesn't happen to other customers.  I will never use them again, ever!  Furthermore, they must stop calling me, and e-mailing me.  I have absolutely no interest in hearing anything they have to say; I don't want any additional discounts for future orders; and I don't want my friends whose daughter died (the recipient) to be bothered by them, they are in serious mourning and must be left alone!  Finally, if any charges appear on my credit card statement over any of this, I reserve the right to pursue all other legal and equitable remedies.
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/15/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed for delivery, payment taken in full thru website. No delivery was made and no refund issued.

  

  Business Response

  Date: 11/18/2022

  A supervisor has reached out to the customer on several occasions. We could not leave voicemails as the mailbox is full. We did send emails. The customer was fully refunded, which can take up to 3 business days to appear on their account depending on the credit card processor, and we did confirm with the florist the item was delivered the following day.  Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:11/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my nieces funeral 3 days before the service with it being dated to arrive the day before on nov 10 th , the flowers never got delivered the funeral was on the 11th at 1 pm still no flowers, very unprofessional, refuse to guarantee after they missed the first date to deliver could not guarantee they would arrive before the funeral, after taking 164$ from me

  

  Business Response

  Date: 11/14/2022

  A supervisor has reached out to the customer, left voicemails and sent emails. The customer was fully refunded, which can take up to 3 business days to appear on their account, depending on the credit card processor. We have also provided the customer with a $100 complimentary order to be delivered on 11/14. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a plant for the widow of the decease@**** *********** **** *********.order number ********* . Upon providing place of deliveryfor whom . Delivery was promised on Wednesday 02,2022 .Call ******** ******* ******* ******* ***** ******** **** ** ********** ** .director response ..NEVER RECEIVED any deliveries on Nob 3 2022 .. DECEASED ****** ****** ..The arrangement never arrived ..CALLED 2nd attempt Send Flowers ..Changed address with them funeral over was the 2nd of Nov. supposed go to the home . The funeral home called and me and refused the delivery today because it’s over , Mind you this was deliverey was updated by me today new address . And as of today the widow still haven’t received anything by the end of day . . Claim to deliver item tomorrow ************ ********** ( ****** ) he did not call back to confirm delivery or attempt to delivery . I had to call him to find that it didn’t make it after reordering . Grieving should not suffer at the hands of retailer . Refund and send the widow flowers is desired . Or a FULL CREDIT..

  

  Business Response

  Date: 11/07/2022

  A supervisor has reached out to the customer, left voicemails and sent emails. the customer was refunded 50% off the product which can take up to 3 business days to appear on their account depending on the credit card processor. We did confirm delivery of the item for the customer as well on 11/4/2022 at 1 pm. The customer was emailed this information as well as having been left a voicemail. Please let us know if we can assist further. Sincerely, From You Flowers

• Initial Complaint

  Date:11/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Awful experience, I rely on them for a very special occasion, took all the possible care to ensure that the flowers get delivered in time, and by the time they offer an appetize. Not only they didn’t deliver the arrangement, but also, they keep me waiting for over 27 hours. Making me hostage of the situation. We exchange 40 emails, and 10 phone calls.
  They didn’t deliver on the chosen date, they didn’t want to refund the money. And they NEVER offer any sort of compensation ( a courtesy arrangement, a flower additional, nothing) for the TERRIBLE experience they put me through
  
  Date 11/1/2022

  

  Business Response

  Date: 11/04/2022

  A supervisor has reached out to the customer. We were unable to leave voicemails as their mailbox is not set up yet. We have emailed the customer that he was refunded in full, which can take up to 3 business days to appear on their account. We have also noted their account with a $100 complimentary florist designed arrangement, for use at their discretion. Please let us know if we can assist further. Sincerely, From You Flowers.

  Customer Answer

  Date: 11/04/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The promoted and hired service was neglected, and I was held hostage of a situation that didn’t allowed me to take different a choice and by that. The damage caused because you did not cancel nor advice me that you will not fulfill the service is irreversible. 
  I do not seek for financial compensation, I do not seek for financial compensation, but indo care about another person getting scammed or tricked by companies like yours. 
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered 24 dozen roses premium with candy to be delivered 10/28/22. No confirmation or email. Was charged $95.27 which was correct and included delivery. Product was delivered on time. No candy, and only 5 roses, 6 carnations and a field of fake green fillers that covered the vase. Missing 19 roses and the product delivered looks nothing like the picture. Was offered 30% refund which doesn't even cover the cost of what i lost. I feel this company is a scam and from many other reviews I can see that this happens often. The card also looks like a 5 year old wrote it

  

  Business Response

  Date: 10/31/2022

  A supervisor has contacted the customer. He was given a full refund, which can take up to 3 business days to appear on his account depending on the credit card processor. He was also given a $20 gift card to use on a future purchase if he so chooses. Please let us know if we can assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Its dificult to trust a business's credibility when everyone you are in contact with is nowhere local or speaks very good english. Everyone is impossible to understand yet still profesional which i do have to give credit. I inquired about which floristry they were planning on using in my area. Theu could not give out that information due to it violating the company policy. I think they sgouod most certainly be able to give out that information due to the lack of validity of a completly obscure, online business. Seems too shady and really hard to trust a non brick and mortar business when nobody speaks english or is even local to the continent.

  

  Business Response

  Date: 10/25/2022

  We have checked our system using the customer's name, email, and phone number and we have found no orders for him going back for 60 days. If the customer can provide the order number about which he is speaking we would be happy to help him. We do not give out our florist information due to the contracts we hold with them. This is only done if the florist gives us permission, such as if the customer wants to pick up his arrangement. We would not know what florist the order would be going to, since it is done automatically by the computer based on the zip code of the recipient.  We have removed the customers email that was provided, from any email list we have that he may be on, per his request, which can take a few days to clear. Please let us know if we assist further. Sincerely, From You Flowers.

• Initial Complaint

  Date:10/24/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ID: *********
  *** Tracking Number: ******************
  Type: Package
  Status: Exception
  Shipped To: *********** **, US
  Shipped/Billed On: 10/20/2022
  Service: *** Ground
  Weight: 5.00 LBS
  Package Progress
  Location Date Local Time Description
  *********** **, US 10/21/2022 8:57 AM The package has been damaged. All merchandise has been discarded and the sender will be notified.
  *** ****** *** ** 10/21/2022 8:51 AM Out For Delivery Today
  10/21/2022 5:51 AM Processing at *** Facility
  10/21/2022 1:25 AM Arrived at Facility
  ******** *** US 10/20/2022 11:32 PM Departed from Facility
  10/20/2022 5:27 PM Origin Scan
  US 10/20/2022 3:32 PM Shipper created a label, *** has not received the package yet.
  
  We ordered flowers for my sisters 50th birthday. 98.66 was the cost. The above is the tracking I had to look up after work at 5:30pm. I called the company talked to someone named anthony who you could barely hear due to the LOUD and obnoxious background noise. He was extremely unhelpful didn’t seem to care at all asked what I wanted him to do. Um refund my money? He proceeded to say I would be refunded 30%. What?!!! No I want all my money back how is this my fault? If I don’t see all my money back in three business days I will escalate this. That will teach me not to read reviews.

  

  Business Response

  Date: 10/25/2022

  A supervisor had previously resolved as BBB REVIEW # ******. The customer was fully refunded when she requested it. The customer was told it can take up to 3 business days for her refund to appear on her account depending on the credit card processor. We also noted her account with a $75 complimentary order for the future if she chooses to use it. Please let us know if we can assist further. From You Flowers.

  Customer Answer

  Date: 10/25/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers for my grandmothers funeral and they were to arrive Friday the 21st of October 2022, I purchased the flowers through their online website, it had said thank you for ordering and gave me an order number… I tried to look it up the following morning just to check on the status of my order and they had acted like i had never ordered anything even though they definitely took my money, after being hung up on two or three times I finally got ahold of an actual person who said he’d refund my money within 1-3 days but I feel like that’s not going to happen either, needless to say I had to order through an entirely different place and I called to make sure this place had gotten my order and told them about my experience and the guy laughed and said they call them **** *** flowers.. I’m guessing this is a scam company but that’s why I contacted you

  

  Business Response

  Date: 10/24/2022

  A supervisor has reached out to the customer. We have left voicemails and sent emails. The customer was refunded in full and delivery was done for her on 10/21 at 6:20 pm. The refund can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.