Complaints

This profile includes complaints for From You Flowers, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  From You Flowers, LLC

  143 Mill Rock Rd E Old Saybrook, CT 06475-4217

  
• 

  FROMYOUFLOWERS.COM

  720 Locust Ln Louisville, KY 40217-2997

• 

  From You Flowers, LLC

  455 Boston Post Rd Ste 205 Old Saybrook, CT 06475

  
• 

  From You Flowers, LLC

  455 Boston Post Rd STE 6 Old Saybrook, CT 06475-1554

  
• 

  From You Flowers, LLC

  455 Boston Post Rd. Suite 6 Po Box 805 Old Saybrook, CT 06475

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/16/25 I placed an order for item #********. I paid extra for same day delivery and expedited shipping. The arrangement delivered late and is very small and looks half dead...very poor presentation. Even the recipient stated that the arrangment looked half dead and she NEVER complains! The arrangment was small, dead, and ugly. I want a refund or a replacment. I will not be ordering from this company again. They were very unhelpful in rectifying this situation. I have ordered from this company for several months and this will be my last order. I cannot trust that they will keep their promises and I cannot trust in the quality of their product quality. If this is handled appropriatly, I wll reconsider my ongoing orders. By the way, I placed 3 orders with them on the same day. I will be checking with the other recipients to find out what their deliveries looked like.

  

  Business Response

  Date: 09/20/2025

  A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a redelivery and a refund, which can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. 
  
  Sincerely, 
  From You Flowers.

  

  Business Response

  Date: 09/20/2025

  A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a redelivery and a refund, which can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. 
  
  Sincerely, 
  From You Flowers.

• Initial Complaint

  Date:09/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for Flowers on 9/12/25, and they were supposed to be delivered the same day, and they were not. When I contacted the company, they stated there was a problem, and they could deliver them the next day, and refund $18.06 due to missing original delivery date. I agreed and requested the flowers to be delivered on 9/15/25. I called on Monday to make sure the flowers would be delivered, and they stated, they would have to deliver it the next day. I told them they didn't honor there contract, and I want a refund. They tried to send me a gift card, and I told them I want my money, because I will never use their service. I think this is a scam to get peoples money, and not deliver, then try to send a Gift card. This business is a Scam, and needs to be Closed.

  

  Business Response

  Date: 09/17/2025

  A supervisor has reached out to the customer via voicemail and email. Due to a declined refund attempt by the customer's financial institution, a full refund will be issued by check. Additionally, we've noted the order with a $75 complimentary florist-designed arrangement, which can be redeemed at his discretion.
  
  Please let us know if we can be of further assistance.

  Sincerely,
  From You Flowers

  Customer Answer

  Date: 09/17/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:08/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Aug 19th I ordered the premium Brimming with Joy Bouquet from this website which was to include: • Yellow Roses • Orange Lilies • Red Alstroemeria • Green Buttom Poms • Purple Monte Casino What was delivered did not have a single yellow rose and was NOT the premium version of this bouquet, it appears to be the deluxe version which was a lot cheaper than what I ordered and paid for. I have tried to contact this company through email twice with zero response. I also paid for expedited delivery which was an extra charge because they claimed it would be delivered by noon(I did this so my girlfriend could have and enjoy them at lunch). The flowers were not delivered until 1:16 in the afternoon. I feel this company performed a bait and switch on both the bouquet and delivery service. With zero response from company I am demanding a refund in full.

  

  Business Response

  Date: 08/31/2025

  A supervisor has reached out to the customer by leaving a voicemail and sending an email. A full refund has been processed and should be posted within 1–3 business days, depending on the credit card provider. Additionally, a complimentary order was delivered, and the customer has confirmed receipt. Please let us know if there is anything further, we can assist with.
  
  Sincerely, From You Flowers

  

  Business Response

  Date: 08/31/2025

  A supervisor has reached out to the customer by leaving a voicemail and sending an email. A full refund has been processed and should be posted within 1–3 business days, depending on the credit card provider. Additionally, a complimentary order was delivered, and the customer has confirmed receipt. Please let us know if there is anything further, we can assist with.
  
  Sincerely, From You Flowers

• Initial Complaint

  Date:08/21/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company's supervisor lied to me when they "confirmed" that a funeral delivery had been delivered at 5:29pm to the funeral home. At the time, I was standing in front of the parlor and NO delivery was made, althought the rep on the phone insisted that it had been. They even sent me an email saying it had been delivered. Mind you-- this was 5 hours, after the order had been scheduled to be delivered. Bottom line-- it never was delivered and they lied to me.
  They did provide a refund-- but, small consolation and that was ONLY after I caught them in a lie and after hours and hours of phone calls. Then, I asked them to at least get flowers to the church the next day. They refused to do so, but, instead sent flowers after the fact to the decedents's home. Incredibly tacky and insensitive. Overall, a 3 day ordeal of hours of phone calls, "rest assured" "no worries" statements, only to result in me having to call a local florist to spend $130 on a delivery that I knew would get to the church. Terrible, terrible company-- I've never been treated so badly by a business. Oh-- and I asked for photo proof that the 2nd delivery to the decedent's home would at least arrive... they first said they would and then didn't... 1 more day of calling and insisting to at least get that. They have no regard for a sensitive situation and no control of how their "contracted" local florist do business. Just a complete disaster of a company.

  

  Business Response

  Date: 08/27/2025

  A supervisor has reached out to the customer by leaving a voicemail and sending an email. A full refund has been processed and should be posted within 1–3 business days, depending on the credit card provider. Additionally, a complimentary order was delivered, and the customer has confirmed receipt. Please let us know if there is anything further, we can assist with.
  
  Sincerely, From You Flowers

• Initial Complaint

  Date:08/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flowers were never delivered to my mother's funeral services they refuse to give me a refund only 20% the service was today at 10am and it's 5:12pm and still no flowers the service was over hours ago they were supposed to send the flowers to my home

  

  Business Response

  Date: 08/20/2025

  We’d like to confirm that the customer has spoken with a supervisor and the issue has been resolved. Although the flowers were received later than expected, a full refund has been issued for both orders.
  The refund should be credited to your account within 1–3 business days, depending on their credit card provider.
  If you have any further questions or need additional assistance, please don’t hesitate to reach out.

  Sincerely, 
  From You Flowers
  
  

  
  

• Initial Complaint

  Date:08/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ****** ******** made a purchase with LLC from you flowers on 08/14/2025 and was told that it would be delivered by 08/15/2025 but it was never received. I contacted customer service and they were very rude. I asked to speak with the supervisor and the employee refused to get a supervisor and proceeded to hang up the phone.

  

  Business Response

  Date: 08/20/2025

  A supervisor has contacted the customer, left a voicemail and sent an email. The customer has been fully refunded, and the amount should be credited to their account within 1-3 working days, depending on their credit card provider. We have also noted their order with a $75 complimentary florist designed arrangement to be used at their discretion. Please let us know if we can assist with anything further.

  Sincerely, From You Flowers.

• Initial Complaint

  Date:08/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered flowers online for a funeral. Flower shop said they were delivered. I verified with several family members that the flowers were never delivered. I contacted customer service and they offered to deliver the funeral arrangement to the families home. The family isn't interested in a funeral arrangement after the funeral. Customer service refused to offer a refund and failed to deliver the service I paid for.

  

  Business Response

  Date: 08/15/2025

  A supervisor has reached out to the customer via both voicemail and email, and the customer has acknowledged the refund. The full refund has been successfully processed and is expected to reflect on the customer’s account within 1–3 business days, depending on their credit card provider. Please let us know if you need any further assistance.

  Sincerely, From You Flowers
  
  

• Initial Complaint

  Date:08/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered sunflower bouquet to be delivered on August 6 and it was not received until the next day and I wanted sunflowers and the arraignment was not even close, I read and understand the substitution policy, but this was not even close. If it had 1 sunflower I didn't see it.

  

  Business Response

  Date: 08/09/2025

  A supervisor has reached out to the customer, and we have resolved the concern with a redelivery. Please let us know if there is anything further we can assist with.

   

  Sincerely, From You Flowers

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online to order flowers. I have my baby sister funeral coming up. I went to this website fromyouflowers. I put in an order for 5 different bouquets and standing sprays. They took my information and I applied my bank account information just to find out they do all charges separately. When that happened my bank stopped the order as if it was fraud. So granted my card locked and now the charges are stuck in pending for the next 24 to 48 hours. I called customer care for them to tell me that’s not their issue I have to take it up with my bank. I ask her how come it let me put these items in my cart just for it to make separate charges. She was very rude and because the language barrier I could barely understand what she was saying and she probably could barely understand me. This is a company that deals with people in grief and loss I think they need to do better. The whole experience was just frustrating. After explaining that my money is taken by the company and now has to wait 48 hours to access it her only advice was to order the flowers online right then and there. I told her the money for the flowers is in pending status she said I have to take that with my bank no apology no nothing

  

  Business Response

  Date: 08/05/2025

  We reached out to the customer regarding the issue, and it has been resolved. We informed them that the charge is currently pending. The customer acknowledged this and was advised that they may contact their bank while waiting for the funds to be returned to their account. Please let us know if we can assist with anything further.

  Sincerely, From You Flowers
  
  
  

• Initial Complaint

  Date:08/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order on 7/31/25 and paid extra for same day delivery. Never delivered. After numerous contacts via email, chat, phone, I was told delivery would be the next day and said they would refund the same day delivery charge. 8/1/25 still no delivery yet they send a email on 8/1/25 saying it was delivered. THAT WAS A LIE! I contacted my bank for refund. I then try again with them again 8/1/25( hoping for better results) I reorder and same thing again...NO DELIVERY. THIS COMPANY APPEARS TO BE A BIG SCAM. I will again contact my bank and report fraud.

  

  Business Response

  Date: 08/06/2025

  A supervisor has already reached out to the customer via phone and email. Since a ****** dispute has now been initiated, the matter will be handled directly through her financial institution. Please let us know if there's anything else we can assist you with.

  Sincerely, From You Flowers