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Complaint Details
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Initial Complaint
04/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered flowers for a funeral and they were never delivered. I have been on with customer service reps all day and they just lie about everything. THIS COMPANY IS A TOTAL SCAM.
Business response
04/15/2024
A supervisor has spoken with the customer when they first brought this to our attention. We refunded the customer in full and offered them a complimentary delivery which the customer declined. We have obtained proof of delivery from the florist when it was delivered yesterday to the office. We are emailing the customer the photos for delivery as well. Please let us know if we can assist further. Sincerely, From You Flowers.Customer response
04/15/2024
Complaint: ********
I am rejecting this response because: I notified customer service that the deadline was 12 noon on Sunday April 14th. They assured me on Saturday April 13th that this would be completed. This was not and the flowers were not delivered.
Sincerely,
***** *****Business response
04/16/2024
We have again spoken to the customer and further resolved this with our corporate office. He was offered complimentary orders and again declined them. He has stated that if he changes his mind in the future he will reach out to the corporate office. Please let us know if we can assist further. Sincerely, From You Flowers.Customer response
04/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
04/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered flowers from this company on 4/9/2024. I was told they would be delivered by 6 pm on the same day. I contacted customer service 2 times about this. I never heard back from them except for a generic email when I voiced my concerns. I get an email back around 9 pm on the 9th saying they were delivered. The recipient never got the flowers! So not only was the 'delivery' late there was actually no delivery as the person never even got the flowers. When I contacted customer service I kept getting generic answers saying they had to contact their 'florist' but I never heard back anything.Business response
04/12/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. They were also given a $75 complimentary florist designed arrangement to use at their discretion. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
04/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased flowers for a friend and she was suppose to have gotten them today by 7 and she still doesn't have them. I paid alot of money and I would either like a refund or some kind of credit for next time.Business response
04/12/2024
A supervisor has reached out to the customer, left a voicemail and sent an email. It is against company policy to provide anyone other than the customer any information about the order. The person that sent the complaint is not the customer listed on the order. If they are so inclined, they can speak to the customer about what has transpired. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
04/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: 4/6/2024 Amount paid: $65.84 Deluxe bouquet of flowers for a Birthday. They are very misleading and unprofessional, they said my order was delivered via email and it was not delivered. I feel scammed by this company, yes they refunded me but now that are trying to keep pushing back delivery dates. They only tried to help me when I reached out via email the gentlemen over the phone said I had to wait to 6pm to see if anything could be done this was after I got a delivered email. I had to question them because they thought cancelling and refunding my order was okay but I still wanted my friend to receive what I ordered for her. Their customer service was far from professional. Tracking # can be found via PNG They sponsored their website on ****** and were advertising for same day and next day delivery.Business response
04/12/2024
A supervisor has contacted the customer. We have left voicemails and sent emails. We were able to confirm the delivery was made on 4/10/24 at 1:35 pm. The customer was given a full refund which can take up to 3 business days to appear on their account depending on the credit card processor. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
04/08/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order to have flowers delivered for a wedding on the actual wedding day. I received a notification that they were delivered. However, the recipient never received them. I contacted the customer service phone number ###-###-#### and someone answered with just “hello” when I was connected to an agent. Finally, I requested the name of the local shop who supposedly delivered the flowers. They said they could not tell me but would offer me a 30% refund and re-deliver. While on the phone, I go to check their reviews on ****** and everyone has had similar or worse experiences! They offered a 60% refund and would re-deliver! However, the date has passed and I paid EXTRA to have the flowers delivered on a special day. Also, the “representative” was not very professional and almost sounded like a child! Please investígate this company! My order number was***-***-**** ****************Business response
04/10/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. The issue appears to have been the zip code. It was delivered on 4/6/24 at 2:41 pm. Please let us know if we can assist further. Sincerely, From You Flowers.Customer response
04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
04/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered a Deluxe floral arrangement on 2/23/24 - order # ********* for the total amount of $78.15. The description of this arrangement states that it includes Hot Pink Roses and Orange spray roses ( among other filler flowers). There was not a single rose of any color in the arrangement that was received, it only included the filler flowers. The size of the arrangement also only resembled the basic regular size ( notably even smaller due to no roses)Business response
04/08/2024
A supervisor has reached out to the customer, left a voicemail and sent an email. We refunded the customer 50% off the product, which can take up to 3 business days to show on their account. We did obtain picture proof of the delivery as well from the florist. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
04/02/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
flower order was not delivered, address was correct series of emails for days refund amount was half of amount chargedBusiness response
04/05/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. They were also given a $75 complimentary florist designed arrangement to use at their discretion. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
04/01/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered for next day deliver a bouquet of flowers from from you flowers.com it stated online that they were to be delivered today March 29th by noon, they weren’t and I was refunded the expedited fee. Then I was told they would be delivered by 6 pm I called multiple times and chatted because no information was given regarding time and if they would even be delivered. At around 5:30 I called again because the time frame they claim that all deliveries will be delivered by was clearly not going to happen. As soon as I hung up after being assured that they would be delivered I got an email stating they had been delivered which I thought was odd . They couldn’t even tell me the name of the local florist providing the bouquet . The recipient didn’t receive the flowers after stating they were delivered and I called once more where they offered to upgrade and deliver again but said they couldn’t give me a date as to when. No offer to a full refund which I think should’ve been granted after so many mishaps . They shouldn’t be stating times for delivery if they can’t honor that. I feel like I’ve been scammed.Business response
04/04/2024
A supervisor has contacted the customer, and this has been resolved. We left voicemails and sent emails. The customer was given a full refund, which can take up to 3 business days to appear on their account depending on the credit card processor. They were also given a $75 complimentary florist designed arrangement to use at their discretion. Please let us know if we can assist further. Sincerely, From You Flowers.Customer response
04/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
03/28/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
When I purchased the bouquet online it said the delivery would be done in four hours. We have passed the four hour mark still no delivery. I contacted customer service. They said that they would reach out to a local florist and get back with me with details. I explained to the customer service department that what good does it do to deliver flowers to a business is close now those flowers will sit out on the porch all night long, they said well you need to pay extra for expedited service, but it clearly said the window of delivery was four hours. It was a local delivery. Customer service was no help at all. If you run across this website on your ****** search run do not waste money a bouquet that cost $35 to begin with ended up being $80 for flowers that sat on the porch of an empty business. Worst customer service ever.Business response
03/28/2024
This customer also sent this as a review and it is being handled as such. Please remove this complaint.
Sincerely, From You Flowers
Business response
04/01/2024
We have tried contacting the customer, we have left several voicemails and sent emails. We did explain that the 4 hour delivery is an added feature with the expedite fee of $4.99. The customer did not choose this feature, meaning delivery would be in our normal time frame of 9am to 5pm for a business. The customer did not request a specific delivery time. The customer chose the mid size (deluxe) for $49.99, after his discount was applied, which is bigger than the regular size. It is not double the price. The customer ordered chocolates for $10.00 as well. The only other fees on this order are the same day delivery fee of $2.99, our service and handling charge of $14.99 which is included on every order, and the sales tax for the area that it is being delivered to, the total for this order was $73.58. This was delivered before 5 pm on the day the customer requested. Please let us know if we can assist further. Sincerely, From You Flowers.Initial Complaint
03/25/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered flowers today 3/22/24 to be delivered to my sister for her last day of work. I emailed the company this morning when I placed the order stating if they could be delivered before 430 instead of 5pm as guaranteed for business I would appreciate it. It is the end of the business day and the flowers have not yet been delivered and the occasion has been missed completely. I want a refund. I wish I would have read all the horrible reviewed before I placed this order.Business response
03/27/2024
A supervisor has contacted the customer. We have left voicemails and sent emails. We were able to confirm the delivery was made on 3/22/24 at 4:43 pm. Please let us know if we can assist further. Sincerely, From You Flowers.
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810 total complaints in the last 3 years.
266 complaints closed in the last 12 months.