Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Boost Mobile has 266 locations, listed below.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

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  Boost Mobile

  8911B Pensacola Blvd Pensacola, FL 32534-1928

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  Boost Mobile

  238 SW Military Dr Ste 105 San Antonio, TX 78221-1657

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  Boost Mobile Store by Mobile Addiction

  3406 Kemp Blvd Wichita Falls, TX 76308-1836

Review Details

• Review fromLaura H

  Date: 08/28/2023

  1 star
  Boost told me to call in June to have my phone unlock. Since then, they are stating that they cannot unlock my phone because they are not able to access closed accounts since DISH merge with them in June. They also stated they could not transfer me to a manager because I closed my account. I called DISH to see if they could help access my files and was told that Boost is they only company that has access to those files and they should be able to unlock the phone. Boost also advised me to call Apple. I called Apple while on the phone with Boost. Apple stated that it is Boost responsibility to remove the lock. Per their website, it states that the phone is to be unlocked 12 months after the initial activation date. I need my phone unlocked ASAP.

• Review fromEarlean N

  Date: 08/27/2023

  1 star
  The Boost Mobile on ******************, ******, ** near the ******* down from the **************************************** faulty telephone and refuse to replace or refund. You will be stuck with a non working telephone and poor service. The owner was very rule and nasty.Customer Service was very incompetent and failed to recognize that their service and telephone were poor quality. In my opinion, Boost Mobile is a SCAM.

• Review fromBrian R

  Date: 08/27/2023

  2 stars
  There have been a few little glitches in the course of the last 10 years. Recently however I have had my account suspended. A text message came to tell me that my funds have been received because I am on the auto pay system so I should not have to worry about it. 9 minutes later another text message came to say my account had been suspended. The only number I'm allowed to call is there toll free number and the automated machine tells you that it sees that your account has been suspended and tells you to make a payment but if you press zero of 50 times followed by the pound sign you can actually get a human. So far I have attempted four times to get this resolved and was given a ticket number and told that they would escalate this problem and they see that yes they had received the funds and the technical department has to fix this issue. Well this all happened late Friday into Saturday morning and now it is Sunday afternoon and just had another call into their service representative who cannot give me any idea of when this problem will be resolved. I'm on the Wi-Fi at home and looked up T-Mobile and was able to actually call T-Mobile so I guess I will be switching carriers soon.

• Review fromTricia M

  Date: 08/27/2023

  1 star
  They sent us a cracked phone and refuse to exchange

• Review fromEric S

  Date: 08/26/2023

  1 star
  When I called Boost Infinite, I was told service is postpaid, so they bill at the end of the month. They signed me up, but were unable to use my unlocked Chime card. This turned out to be a blessing in disguise, as they ended up bricking my phone. Even with the app on my device, they just couldn't figure out how to push an eSIM over WiFi. I waited for a tier 2 agent to call me the following day, and he couldn't figure it out. He started to tell me that it was a known issue, and he was going to escalate to the IT department, with no ETA on when I might have service. I cut him off, and said that's wishy-washy. Pushing an eSIM over WiFi to an unlocked device with the app installed is the cornerstone of an activation agent's job. If it has to go to the engineers, then they should finish their degrees before going into business.After this, I chatted with Visible, and the first agent I got was able to unbrick my phone with no problem. I called Boost Infinite back, and was told that service ended as soon as my number was ported out, and I wouldn't get billed. Now, Boost Infinite has started trying to bill my locked Wise card every day for the past week. I called again, and spoke to a woman who sounded like she was in her 60s, and had worked in a post office her entire adult life. She told me that service is prepaid, and not prorated. I said that's not what they told me when I signed up, and I hadn't even gotten a day's worth of service to boot. I never got one minute of voice calling, one text, or one megabyte of data the whole time I was with them, and they think they can bill me $25 for nothing? Casinos may be able to do that, but not cellular carriers.Now, I have to pay $5 for a replacement card from Wise, in case Boost Infinite tries to steal my money while the card is briefly unlocked. Supposedly there are people who have working service with this company. But if they fail to figure out your phone, they think you owe them a $25 participation prize for trying.

• Review fromKevin W

  Date: 08/25/2023

  1 star
  Hey Ive been with boost a few years and every time Im in the ***** area no service it say sos it roams and its sad.i pay boost mobile $55 bucks a month they dont send a text reminder your bill coming up they just cuz you off in the middle of the day the costumer service reps work from home so you never ever ever EVER can speak to management like this is very very bad business I have done gave this company thousands of dollars a yr to not have service with no one caring about helping the customer who made this even be possible for boost mobile now they have customer services reps hanging up the phone when they not ever suppose to do that no matter whats being said but no ones addressing nothing and we as boost mobile people are tired of it and I think I speak for them all who have not told yall about this Im going to write the president of the boost board to see whats the issue with the service and the employees they have working for them I truly believe some work from home jobs shouldnt be allow specially one you cant get a manager for Im ****** off the phone hung up on my sister in jail aint nobody gone repay me for they call nobody tryna repay me times my phone been out of service just a very bad look for boost and I wana see something done said some one in trouble something please some body get in touch with me about these issues Americans is suffering due to bad businesses that we work hard for our money and have to spend it and dont get justified for thank you for hearing me out

• Review fromShelby L

  Date: 08/25/2023

  1 star
  Horrible customer service. My SIM card only worked for approximately 6 months before being useless. I went through several different customer service representatives, over the course of weeks, and after dozens of phone calls I finally connected with someone who could help me. Not worth it.

• Review fromKaren D

  Date: 08/25/2023

  1 star
  Boost took a payment from my bank account and ******** me, I had to pay an extra $35 for an overdraft fee!But the kicker is, I only had their service for 1 month and never used it. 5 different reps told me a different story every time! I never got my refund

• Review fromJoe M

  Date: 08/24/2023

  1 star
  Boost is terrible!!! The worst customer service and horrible reliability . Go somewhere else

• Review fromMichelle H

  Date: 08/24/2023

  1 star
  Boost is getting horrible. They don't help the customers at all. Took me 5 hours to pay my phone bill. One supervisor told me no I cant help you. Very poor service