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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 263 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 844 Customer Reviews

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    Review Details

    • Mustafa N

      Date: 08/04/2025

      Horrible experience trying to port number from boost to another carrier they locked the number to then even after I got the port pin and talked with 100 people for days and did the silly authentications multiple times and literally begged me to stay. Ridiculous to the point that Im not attempting to port that number anymore Id rather go through the trouble of getting a brand new number

    • Kenyanna H

      Date: 08/04/2025

      By far the worst company they are running people credit and then your approved twice they just up and cancel order! Told me they don't know what happened.When I call customer service it says it doesn't recognize my number ! The *** said we'll I can clearly see your number and account.I was trying to explain but again no English ***! When I asked for a *** with clear English she hung up on me! This company needs to be investigated!Someone needs to save this company no help no respect been a customer since 2018.

    • Leisa M

      Date: 07/26/2025

      The worst customer service when leaving the company. Got hung up on 4 times and still didn't unlock my phone. Been with them 14yrs. I just want to keep my same number. Finally I was told my current phone I have was purchased 9 months ago. It has to be at least a year.I have to buy a new phone. No loyalty after 14yrs with boost.

    • Charles P

      Date: 07/26/2025

      Boost mobile cheated me out of high speed data. Boost mobile cheated me out of my money. Boost mobile customer service gave me the run around.

    • Shawn T

      Date: 07/22/2025

      With boost for 22 years they have changed providers more that I have paid 400 for a phone phone broke ***** replaced it now boost made me floor another whole year even thou was not my fault phone broke to unlock phone then when time came they wont unlock phone nothing but excuses just to keep me paying there services

    • Laura B

      Date: 07/20/2025

      Was charged for a line I canceled and told there policy is no refunds . **** employees

    • Nic D

      Date: 07/18/2025

      On March 28 2025 I purchased a phone . They said my number would be ported by the next morning. In the morning the number had not been ported so I went back to the store. The associate called tech service and the ****** lady told the associate to refund my money and restart another sale, as she would not be able to help port the number, or give me a new number on that phone. On that 29th day of May the $201.79 would be processed back to my card. It is now July 18th 2025 and have yet to receive my refund. I have called Boost mobile on four separate occasions, and the ****** associates would reroute my call to other departments for an hour or so until one department would act as though they could not hear me and would hang up. I've also called and left a message for the manager at the store to call me and haven't heard back. What do I do to get the money that is owed to me?

    • Michael B

      Date: 07/16/2025

      Buyer beware. We decided to give Boost a try only to find out that the super special flat rate did not include a hotspot or international calling. We added both and after a month were charged another monthly payment...decided to cancel on day 33 due to a variety of factors including international calling, extra charge for hotspot, quality of service, no US customer service, et ************** up on the cancellation, I was not finding a refund for the 27 days of advance payment made noted above....20 minutes later and after being passed around to four different "representatives" I was told, sorry, no refunds were forth coming.....what a ripoff. Please choose carefully and get all the details from the less than forthcoming Boost sales people.

    • Gabi S

      Date: 07/14/2025

      Boost Mobile has been the worst telecom experience Ive ever had.For over five months, Ive been calling their customer service repeatedly to have the correct discounts applied to my account including the $5 AutoPay discount and a second line at half price, which were clearly part of the plan I agreed to.Not only have they refused to apply these discounts, but they have also been charging my credit card more than authorized, without any justification. Every time I call, Im told its being escalated or someone will follow up or open a case and nothing ever happens.Their service is completely disorganized, dishonest, and negligent. Ive spent hours on the phone for months, and no one has resolved anything.Boost Mobile is engaging in deceptive billing practices and providing zero accountability. At this point, I believe they are knowingly taking money from customers without delivering what was *********** requesting an immediate refund for the overcharges, and for my account to reflect the pricing I was originally promised.I strongly urge BBB to investigate this companys business practices.

    • Kimberly L

      Date: 07/09/2025

      Boost mobile is the dumbest company i have ever dealt with. DO NOT USE THIS COMPANY THEY SHOULD BE BANNED FOR BEING SO STUPID

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