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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 263 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 840 Customer Reviews

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    Review Details

    • Kimberly H

      Date: 08/09/2025

      If I could put 0 stars I would. We have been with BoostMobile almost 10 years and NEVER received bad service until now with an IPhone. I paid the bill less than 48 hours ago and they said that my husband used all 35 GB of data. When he is at work he doesnt have his phone and when he is at home he is connected to WIFI. He doesnt even know a lot or use many things on his phone. Their only response is it was something hes doing and there is nothing they can do. I regret using them and am currently looking to find another service provider. The workers DONT care and are not willing to help only ACCUSE. The more I asked, the more frustrated and yelling came from the worker. I dont know what has changed but they dont need to be in business if they dont know how to talk to people and just want a paycheck without working.

    • James S

      Date: 08/05/2025

      I have had cell service since the 1980's. Never have I had this kind of poor service from a cell phone carrier. From the day I activated my Boost service I have been attempting to return the equipment and terminate service. The service is so unreliable that my battery needs recharging throughout the day. The phone continually drops calls and when accessing the mail or other internet features, the phone will not load content due to the poor connection. Every time I have called, they attempt to troubleshoot with no resolution and simply escalate to level II IT desk and tell me to wait for a call within 48 hours. The call never comes. This is simply an attempt to stall and eat up the 30 day return window. Every time I talked to them, they confirmed I had no contract, and I could terminate service at any time. I requested a return label from that first day and several times after. The return label never comes. What a racket. Save yourself much aggravation and do not use this service. Also, the customer service people are offshore and only know how to read a script. They are not able or allowed to resolve anything and they are not afraid to simply hang up on you if you push them to escalate the call.

    • Dennis C

      Date: 08/05/2025

      Employee customer service is terrible. Lack job knowledge and she was quick to take a payment and not realizing my account has verification issues. I was not able to use my service but she took my payment and I lost $45 for a service I was not able to use. Boost verification process is the worst my account was hacked twice without any notifications then was denied access after showing my drivers license and SS#. But a hacker was still able to control my account without ********************** awareness. ****** wins customer of ***** loose money and account. Never again ********************** the worst ever

    • Mustafa N

      Date: 08/04/2025

      Horrible experience trying to port number from boost to another carrier they locked the number to then even after I got the port pin and talked with 100 people for days and did the silly authentications multiple times and literally begged me to stay. Ridiculous to the point that Im not attempting to port that number anymore Id rather go through the trouble of getting a brand new number

    • Kenyanna H

      Date: 08/04/2025

      By far the worst company they are running people credit and then your approved twice they just up and cancel order! Told me they don't know what happened.When I call customer service it says it doesn't recognize my number ! The *** said we'll I can clearly see your number and account.I was trying to explain but again no English ***! When I asked for a *** with clear English she hung up on me! This company needs to be investigated!Someone needs to save this company no help no respect been a customer since 2018.

    • Leisa M

      Date: 07/26/2025

      The worst customer service when leaving the company. Got hung up on 4 times and still didn't unlock my phone. Been with them 14yrs. I just want to keep my same number. Finally I was told my current phone I have was purchased 9 months ago. It has to be at least a year.I have to buy a new phone. No loyalty after 14yrs with boost.

    • Charles P

      Date: 07/26/2025

      Boost mobile cheated me out of high speed data. Boost mobile cheated me out of my money. Boost mobile customer service gave me the run around.

    • Shawn T

      Date: 07/22/2025

      With boost for 22 years they have changed providers more that I have paid 400 for a phone phone broke ***** replaced it now boost made me floor another whole year even thou was not my fault phone broke to unlock phone then when time came they wont unlock phone nothing but excuses just to keep me paying there services

    • Laura B

      Date: 07/20/2025

      Was charged for a line I canceled and told there policy is no refunds . **** employees

    • Nic D

      Date: 07/18/2025

      On March 28 2025 I purchased a phone . They said my number would be ported by the next morning. In the morning the number had not been ported so I went back to the store. The associate called tech service and the ****** lady told the associate to refund my money and restart another sale, as she would not be able to help port the number, or give me a new number on that phone. On that 29th day of May the $201.79 would be processed back to my card. It is now July 18th 2025 and have yet to receive my refund. I have called Boost mobile on four separate occasions, and the ****** associates would reroute my call to other departments for an hour or so until one department would act as though they could not hear me and would hang up. I've also called and left a message for the manager at the store to call me and haven't heard back. What do I do to get the money that is owed to me?

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