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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 266 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 833 Customer Reviews

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    Review Details

    • Ashley A

      Date: 06/29/2025

      I needed an iPhone for work and decided the only way I was going to switch over is if I got the newest one and the only service apple allowed me to choose with my credit was boost. I get paid salary monthly so I had waited until the day after pay day to purchase and activate my service with them. They not only have the worst reception Ive ever dealt with they made my bill due date 2 weeks before I get paid. When I contacted customer service they told me I could either pay when the bill was due or break my contract (I financed the phone). This is the worst experience Ive ever dealt with. And the phone wasnt even worth it.

    • Darcey D

      Date: 06/27/2025

      Stopped service and removed my bank info but they saved it and overdrafted my bank account almost 500 dollars and refused to refund it

    • Tiniya P

      Date: 06/25/2025

      They scammed my daughter. She ordered phones fully paid for and they canceled them right before they were delivered with no explanation as to why. They they said she had to wait for a refund until the devices that they never delivered are shipped back to the warehouse. How do you cancel someone's order with no explanation and hold their money? This is poor business practice. The phones were not financed. The service is prepaid. What makes you ineligible 10 mins before delivery? They need to be shut down

    • Sherri L

      Date: 06/13/2025

      We had a stolen phone, since they can't send you a text to stolen phone, they have to verify you, they send you through a lengthy verification process, and if you mess up ONE answer, it throws you out of the system, and they tell you to call back in 72 hours, I have gone through this with them FOR DAYS on end, JUST TO CANCEL SERVICE, They do everything within their power to try to not let you just do a simple cancellation, now I will have to go find a Boost Mobile Store and show ID to get it done, They are the worst, I will never go through them again!

    • Tony S

      Date: 05/28/2025

      Horrible experience all around! 1. Paid double for a $150 dollar phone whole reason I switched to boost for the Razor.2. I signed up for the $80/month for two lines no insurance, for the first three months I was charged $100+ because they were secretly adding insurance on my Razor that I never wanted and I called customer support everytime it happened, they lied straight to my face never took it off tell I demanded to talk to a manager, never got my money back or any store credit.3. My Razors screen just breaks and went black I called to see what they can do, they said it was still under warranty so send the phone in and they can see what they can do, I sent the phone in they told me a week max, the end of the week they call me saying they can't do anything due to a chip in the camera warranty doesn't cover that, okay whatever I tell them just send the phone back because I'm not paying $400+ to fix it like the phone isn't even worth that much I could just buy the new Razor for that price, it's been a month now and I'm just getting more runaround than ever, customer support has no idea what their doing neither does the warranty people, all they do is transfer me back and forth than hang up on you after a hour on hold, I have all the phone calls recorded definitely leaving complaints everywhere and talking to a lawyer if there's anything else I can do! DEFINITELY DONT RECOMMEND BOOST UNDER ANY CIRCUMSTANCES STAY AWAY LIKE THEIR NAMES DIDDY!

    • Michael G

      Date: 05/24/2025

      Hi I was going in today to see what boost mobile has to offer for plans and as soon as I walk into the door the lady said I wasnt allowed in the store with a very well mark with a red vest and Id tags ect services dog she said now fogs I told her I was going to complain about me not allowed in .. then she change her attitude and said come in well at that point it was to late she had already discriminated me and my 70k ADA * months of professional training service dog .. I will be talking to an attorney on Tuesday about this matter I will not let this go totally unacceptable she need to be educated and accountable for this action

    • Andrea A

      Date: 05/23/2025

      I would leave zero if I could my son's phone previously broke and I was trying to get the number switched to another phone. When I tried to log in the app it wouldn't let me because I no longer had access to his phone. I tried to chat online and told me to put in the password on the website, which only offered to send verification to his phone that I no longer had access to because it was broke. I ended up calling customer service gave them my name and social which obviously wasn't enough!! For verification they asked me a series of questions that either were from 2004 or things I had no idea what they were talking about. Just not understanding if I have the card number you've been taking auto pay out with my social security number and name what the heck does did I own a 2004 car matter. The whole time after the verification process she was trying to get off the phone asked to speak to the supervisor waited about 10 minutes for that on top of the like 40 minutes I wasted to get told they can't verify me. Completely unhappy with them definitely switching to another phone company.

    • Daniel M

      Date: 05/19/2025

      Transfer PIN denial device-only access is illegal if your phone dies then you are SOL. they wont take your state issued ID nor the **** from the dead phone. there is enhanced verification (where you will always fail). if they ask you questions that you don't know, then you have to wait a day till they ask you different questions (that you will fail). complain to the *** and the local AG. write to some journalists that cover consumer rights. post here. post on the Trustpilot. if you can afford it, get legal counsel.

    • Ellie S

      Date: 05/18/2025

      Unfair customer service. I threw out sim card during trial period because service didnt work. I couldnt get into my account to cancel service due to throwing out the sim card. When I contacted customer service they were unable to process a refund, even one day after I was charged.

    • Anthony J

      Date: 05/06/2025

      Boost mobile will not refund me on service I never used

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