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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 266 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 833 Customer Reviews

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    Review Details

    • Leslie M

      Date: 09/25/2022

      If I could zero starts, then I would. I have been a Boost Mobile customer for years. I have never had an issue upgrading my phones with them until now. I purchased an unlocked iPhone 14 Pro directly from Apple and was told from a telephone representative of Boost that they were unable to transfer my phone number (which I've had for years with Boost) to the new phone because the new phone will be used on the new eSIM network and was given the new network contact phone number. The new number kicked me back to the old network customer support. Ineffective solution. I took my new phone into a store (not a kiosk) and the store rep (who was fantastic) couldn't transfer my number. Neither could the new network rep that the store rep called. While the new network rep was trying to help, I was told that my email address, form of payment, address, and email were all invalid despite being all used on my current plan with Boost. Ultimately, the only way that I could get my new iPhone 14 activated on the Boost network was to forfeit my phone number, lose my grandfathered in family plan, and agree to a new more expensive plan. Plus, I had to pay an activation fee for the new phone for my inconvenience of an hour spent in the store troubleshooting what Boost should have as a seamless process knowing full well the the iPhone 14 is eSIM and customers of theirs would be wanting to transfer their phone numbers. I will be looking for another carrier and Boost will be losing 3 lines. Now I have to notify all personal, professional, and bill persons of my new phone number. Thanks but no thanks Boost Mobile.

    • Dan S

      Date: 09/25/2022

      They sell non returnable phones and then when you try to activate them they won't activate them saying service is poor in your area. Seems like another DISH rip off plan.

    • Thomas B.

      Date: 09/24/2022

      I orderd ***** Mobile on Aug 20 2022. I received my sim card on Aug 26. I call boost Mobile to have my phone activated. I am bringing my own phone #. They activated my account with a different phone#. I told them I had my own phone #. They messed up. So they said I would need another sim card to change my #. I didn't receive the new sim card until Sept 19. I told them they messed up and sent me a new sim card for my own #. They said that the new sim card is married to the # they gave me. So they could not activate my account with my #. I never used the boost account because it did not have my own # on it. I stayed on a different mobile service. They would not reimburse my money. They ripped me off from the start. Do not buy service from them. I am contacting my bank tomorrow as they have frauded me. Boost is 100% fraud. Now I have to fight for my money back and I'm not giving up

    Boost Mobile is NOT a BBB Accredited Business.

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