Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

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  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

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  Boost Mobile

  2620 Creighton Rd Pensacola, FL 32504

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  Boost Mobile

  1 SW 107th Ave Unit 3 Miami, FL 33174-1415

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  Boost Mobile

  1520 W 21st St N Wichita, KS 67203

Review Details

• Review fromDebbie O

  Date: 07/05/2023

  1 star
  Boost suspended my account without warning or reason on 6-8-23 after several years of being a customer with NO late payments and NO missed payments.It has been over a month now trying to find out exactly why my account was suspended. I have been told repeatedly they can suspend an account for whatever reason they like. I have also been told various reasons like "it was excessive use of chat lines". I have never, ever in my life called a chat line. I have not called any "gotcha" numbers. Ever. I predictably call the exact same numbers I have called for over 10 years. But this does not even matter since they will provide no valid reason anyway.I went around in circles for over a month, at first trying to get the account restored. I was told so many different stories I lost track. It was being restored in 2 days. It will never ever be restored. It will be reviewed, then restored. It was a glitch. It was me, all my fault because of all of those chat lines. It was them. It will be fixed. It will never be fixed. They actually sent me 30 miles out of my way to a Boost location, assuring me they could help. The person at the location seriously told me "oh..they probably just wanted to get you off the phone. We cant help". Out of a need for an actual working phone I signed up with ******* and requested to have my phone number ported from Boost since it is linked with several clients for my job. Round 2. They refuse to port it. I should have no trouble porting it. They will help me port it. They will never help me port it. If I just do this-and-this-and-this they will port it. Nope. They refuse to port. And conveniently when I want it escalated the phone 'disconnects mysteriously'.I have been 'mysteriously disconnected' at least 10 times. And when you call back they want to start over again with a different person.They are a joke. I would like to start a lawsuit. They have caused tremendous problems with my work. I warn people to avoid this company at all costs.

• Review fromDireaka B

  Date: 07/03/2023

  1 star
  I've been a Boost Mobile customer for over 12 years with no issues. Last month I went to pay my bill of $90 via the app. Boost took $270, which they refunded $180 a few days later. A day after they refunded me, they drafted $180 again from my checking account, then refunded me again. A week later they took the $180 again. I called my bank who stopped the payment and blocked them. Last week went into store to pay in person to avoid the previous month drama. Three days later Boost disrupted my service stating I owed them. Reluctant, I paid the $90 again. Service was restored. The next day, Boost refunded me the $90 unbeknownst to me, then disrupted my service again and told me to pay $90 again. I'm now with *********

• Review fromPeter G

  Date: 07/03/2023

  1 star
  The Boost Mobile agent with whom I dealt this week was scamming customers, and violating the **. Unfair Trade Practices and Consumer Protection law. I tried to contact someone at the company to discuss the matter, but literally could not reach a human being. No matter what number I tried to call, I wound up in a "phone mail loop." I was sold on a plan for $25 a month, as the least expensive plan available. A day later I found a Boost Mobile brochure with a $15 a month plan, and showed it to the agent. He first tried to talk me out of it, due to "insufficient data." When I said I don't intend to use date, he told me that plan "was not available." They also advertise a free iPhone SE with a new account. When I asked for it, I was told Boost Mobile doesn't have that phone in stock. When I said I would wait for it, I was told Boost Mobile "cannot get that phone."These are directly contrary to published advertising, and a look at the Boost Mobile web site shows they are lies.

• Review fromChristian B

  Date: 07/02/2023

  1 star
  I've been trying to return a device I bought that I don't need. I've started the process in April and its July and I still haven't been able to return the device because I haven't received shipping info or label or anything. I've been on the phone with them for over 3 hours on multiple occasions, and have tried resolving through live chat 4 different times. Every time I've contacted them they tell me to wait 48 hours and I will receive an email with return information and they never send it.

• Review fromJanice B

  Date: 07/01/2023

  1 star
  I have been with Boost for 6yrs always had auto bill pay all of a sudden my service gets shut off for they claim of non bill payment when it automatically comes out of my account every month. Me and my kids have not had our phones in 6days now. I talked to 5 agents a day and I have gotten the same.story 24hrs, 2hrs,20mins your service will be restored *************** since Monday and still.today NO SERVICE I request for a refund that's sitting on my account but still no service now I have to wait until Wednesday. After this im.done with boost.

• Review fromBree G

  Date: 06/30/2023

  1 star
  If I could rate this company 0 stars I would! The customer service representatives do not speak English and are not trained properly to handle calls. The individuals who work inside of the stores that I have visited in the past 24 hours have not been helpful and also did NOT know how to do their jobs. Cheap service shouldn't mean awful customer service. Please do better ********************.

• Review fromMichaela T

  Date: 06/30/2023

  1 star
  They will steal from you, you try to call the customer service line they refuse to help you will hang up on you as soon as you mention a refund. I was a loyal customer since 2015 and I will never be returning. You can't get help from store fronts or online. I bought a new phone tried to register it myself online because they say you can do it online because their store was closed when I tried to go there, once I did pay for ****************** it prompted a message I had to wait *********************************************************************************************************************************************** 3 days maxium its been 5 days tried to call to see where the sim was no one could provide an answer and would hang up when I tried to call for a refund after 3 failed attempts on the sim card they refuse to transfer me to a manger and told me my account was not active and I needed to speak with ******* not them when all did was buy the phone from ******* not the plan. I bought that through them showed the auth. code and offered my bank statement still refused to help and tried for 3 hours for an answer still nothing. DO NOT USE THIS SERVICE YOU WILL BE ROBBED AND IGNORED!

• Review fromMarquita R

  Date: 06/28/2023

  1 star
  It's only a star because I was forced!! I've been with boost for over a decade and they switched mobile applications and have problems in which affected a payment of mines where I was charged twice they kept my service on when I made the complaint so I charged for the month I was paying for and they refunded my other payment. Now my phone bill due I paid it and now they say I have to double pay which would be $180 dollars because they say they refunded both payments back on mistake another slip up I never had any problems like this before and will not continue to service with them!

• Review fromMaggie P

  Date: 06/27/2023

  1 star
  BOOST MOBILE is the worst company ever! They suspended my line because they say that I was making conference calls. They told me that I can port my number out to another carrier with no problem. It's been three weeks since I have been trying to port it out to another carrier, I tried to port it out to another carrier still the same thing. The error message says INACTIVE which is true the phone is not active there is no way you can port it out if it's not active. They continue to lie to me telling me that telling me there's nothing they can do to help me port out. I had my number for over 20 years and now they refused to give it back to me. They are the worst company I had to deal with. They continue to keep lying, no one is helping me get my number back. I am so tired I am ready to take my other lines elsewhere and leave that number for the.

• Review fromTanya L

  Date: 06/27/2023

  1 star
  Nightmare. I ordered my iPhone 12 with a month of $40 service on MAY 3Rd. Almost TWO months ago. It hasn't shipped. You can't talk to anyone but a bot in a chat and after an unnecessary runaround when you reach someone on chat all they say everytime is they have put in a notice for attention. I've done this numerous times and still no phone, no ship date. I paid $300 on what I thought was a great deal and now I'm stuck on this very old phone that barely works because I spent my phone money with BOOST MOBILE. I use my phone for my job and important things. You are actually COSTING ME MONEY!