Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

This profile includes reviews for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Boost Mobile has 266 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.07

    Average of 836 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Brittnay L

      Date: 07/11/2024

      Get any other phone plan. **************** will constantly keep transfering you or purposefully hang up when they are in a tough position. Do not bother asking for a supervisor, it will be whoeever is sitting beside them in the call center. We paid for an international pass to allow our phone to work while we were traveling into ******. Phone did not work a single day inside ******. Called multiple times and they said there was an outage in the service. They refused a refund. Service is terrible anyway. Everything I am in ********, service will go out. Calls will drop and no internet. I'm not in the Appalachian mountains, I'm in a busy city full of cell towers. Absolute trash company. Canceled my service and every single one of my family members lines.

    • CHRISTOPHER S

      Date: 07/07/2024

      This customer service ***** my 9 year old son phone was stolen/lost I just paid the bill on July 5th today is the 7th I asked till I get a new one can you turn it off and when I get a new phone can you compensate for the days I will miss they say no so I pay for 1 month and you only gonna give me 3 weeks almost noo way I am contacting my lawyer for small claims court money is money ?? I don't tolerate foolishness

    • Abigail M

      Date: 07/04/2024

      Terrible customer support. The past three months I have attempted to turn off auto pay. Each month i would get a charge after I was certain I turned it off. Last month I went as far as removing my saved card from my account. Intending to switch this month and they still auto charged me off same card I removed last month. I have been a boost customer since they bought virgin ********************** and never agreed to autopay.

    • Anderson

      Date: 07/03/2024

      Boost mobile is one of the worse companies I have ever had, sold me a phone that I can't use. And won't help or anything. I went into the store and they can't fix my phone. I called customer service and they can't help. Also when I pulled up my account it had like 5 different numbers and a different person name on it. That they would not fix. Boost needs to get shut down as a phone company. Now I have a new phone from them that don't work and changed phone companies that I am forced to buy a new phone with the new company. This is crazy. I am glad I left them. I would not recommend this company to anyone at all.

    • Joey C

      Date: 07/03/2024

      Pretty lame how they allow all the scam calls to come through. I get over 20 scam calls a day that Boost Mobile claims are "Verified" numbers. I wouldn't be shocked if they're the ones pimping my number out to the terrorists.

    • Paris C

      Date: 07/02/2024

      Purchased a plan online but at the last minute I needed a new phone and was trying to cancel my service to start over again. I called customer service and was on hold for 20 minutes. I called back again and got In touched with a representative only for them to transfer me and have been on hold for the last hour. I just want to cancel my service and not use boost ever again

    • Te L

      Date: 07/02/2024

      I really wish that this review had a no star option, I have been trying to transfer my services to another carrier since yesterday. *** never had this much trouble transferring anything in my life and they wonder why ** leaving. Just poor customer service. NEVER AGAIN!!! ******************** sucks!!!!

    • Dennis C

      Date: 07/01/2024

      We made a one time payment for a ****** child. Without authorization boost mobile has taken that charge out for the next seven months. Boost rep. ********* says they will not refund the money. The phone hasn't been used but one month after the one time payment.

    • Michelle B

      Date: 07/01/2024

      I had gone online and stopped the AUTOPAY; however, the payment still came out. I called IMMEDIATELY (as soon as they opened) and they said they are unable to process a refund. I can't believe there in NO WAY to reverse a charge that was just applied literally 3 hours prior to my call. They didn't even attempt to help or resolve the issue. That is just theft. They could see the service hadn't been used and offered no apologies or anything. HORRIBLE SERVICE!

    • Joshua M

      Date: 06/25/2024

      Horrible support customer service. Without permission they added a random debit/credit card to my account and also placed me on auto pay. This is why I'm changing services. I do not trust this app support at all. Lost my business. Edited** 2 years after being a loyal customer, this service consistently suspended my account monthly for 2 years, yes I have history payment proof. I don't recommend this service even to someone in need of a phone because they will double charge you, no report in.

    Boost Mobile is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.