Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,969 total complaints in the last 3 years.
- 1,510 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for two ******** Razr 2023 with Boost Mobile and 1 year of wireless service for both mobile devices. It was never communicated that the phones were locked into a 1 year agreement with Boost Mobile. I purchased the device with the understanding that each device was full unlocked. This was not the case after I reached out to Boost Mobile customer service. **************** informed me that I had to keep the phones on the account for a year. This information is nowhere on Boost Mobile site at the time of purchase. I paid a whole year in advance for two wireless lines.I had to purchase two unlocked phones to use if my wife and I travel where Boost Mobile service is not available. They gave us no options to handle the situation. Boost Mobile didn't try to understand our situation and didn't care to listen. We would have paid extra to unlock the devices through ******************** but I was met with aggressive representatives with close ears. We thought customer service was providing customer with multiple resolutions.I am asking Boost Mobile to unlock the two devices on our account, compensate us for the two new unlocked devices we had to purchase, send us two new unlocked mobile devices that are unlocked, or issue monetary compensation/credit to the account. If needed I can provide all the purchased information of the new devices via email or text to Boost Mobile customer service.We really like the ********************; however Boost Mobile needs something on its website that is clear, concise, and readily accessible on them selling phones that are locked to only their network at the time of purchase. This would decrease any confusion or misunderstanding from the customer end. Thanks for time and patience,*********************** Boost Mobile Device we would like to unlock Device # 1 IMEI # ************************************** # ************ Device # 2 IMEI # ************************************** # ************Business Response
Date: 08/13/2024
August 2, 2024
Mr. ***********************
****************************************************************
Re: BBB Complaint #********
************ - *************
Dear **************:
On August 2, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You said that you purchased two 2023 ******** Razr devices under the assumption they were unlocked. You indicated that nowhere online does it state they would be locked for one year. You mentioned that you had to purchase two additional devices to use when you were traveling. You requested the phones be unlocked, to be sent two unlocked devices, to be compensated for the other devices you purchased or provided credits, all of which were declined by customer care. You also expressed dissatisfaction with the customer service you received.
******************** will unlock a device under the following circumstances:
?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months
For more information on our unlocking policy, please visit *************************************************************.
A review of your account reflects that the devices you purchased originally were at a discounted rate, and activated on May 13, 2024,which means they would not be eligible for unlocking until May 13, 2025, as long as they meet our unlocking criteria displayed above.
Please note that customer care did advise you on July *******, that while traveling to ****** we do have an add-on package available that would provide services. For more information, please visit *********************************************************************.
We decline your requests.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:08/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a phone plan and phone with BOOST MOBILE on Monday 7/29. the purchase was for about $75 and I was told the order would be delivered in 3-5 business days. I didn't receive an email about my order until 8/1 that my order was in progress and sent me the tracking. As of this morning 8/2 the *** tracking says the label has been printed for my order and that is it. I understand I ordered Monday after 1 so the business days start on Tuesday. But it is now Friday which is business day 4 and still isn't on its way to **** contacted someone to get my money back so I can take my business elsewhere. I have never had to wait this long for a phone order. This is my fourth time ordering a phone online. They said they can not refund my money until i receive the item. I have no phone right now and cant afford one until they give me my money back. I will not be receiving this phone within the promised time of delivery.I would like my phone sent immediately or my money back. It still isnt even on its way yet!!either way im so angry with this company for lying to their customersBusiness Response
Date: 08/13/2024
August 11, 2024
*******************************
********************************************************************
Re: BBB Complaint #********
************** - *************
Dear ********************:
On August 2, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You stated that you purchased a device on July 29, 2024, and you were informed it would be delivered within 3-5 business days. It has been 4 business days and you have not received the device, and you are concerned it will not be delivered in the given time frame. You requested your order be sent to you immediately or refunded.
Our records indicate your order was provided to *** for delivery on August 2, 2024, and the shipping process began on August 3, 2024.They attempted to deliver the order on August 5, 2024, which is within the time frame you were given; however, you were unavailable to accept the package.Delivery was completed on August 6, 2024, and our records indicate your device was activated and is in use.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******, CO 80210
*****************************Initial Complaint
Date:08/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a iPhone 11 and paid $60 for the first month of service on 7/21/24. I decided to go with another carrier and called boost advising I would like to return the phone and get a refund. I was told I would get a refund once the phone is returned to the warehouse in ***********, **. I sent the phone back on 7/26 and it was confirmed on 7/30 by ***** that Boost warehouse received the phone. I called Boost mobile on 8/2 and was told by a customer service representative and manager that I have to wait 2-3 weeks for refund and they couldnt confirm that the phone was received. It took them 2-3 seconds to take the funds its unethical to take almost a month to process a fund when Ive done everything on my end. The total cost of my order was $252.99Business Response
Date: 08/13/2024
August 5, 2024
*****************************
***********************************************************
Re: BBB Complaint #********
************** - *************
Dear ******************:
On August 2, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You said that after purchasing a phone and paying for service on July 21, 2024, you decided to go with another carrier and you returned the phone. However, you were told a refund would take two to three weeks to process, even though the device has already been returned to our receiving facility in ***********, **.
Our records show that a refund has been issued for the purchase of the phone ($184.99), and a refund for what was paid for service ($68.00) is in process.
We apologize for any inconvenience this may have caused.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:08/01/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for boost noble infinite plan for iPhone on 07/29/2024. I was approved and asked to pay $49.80 for sales tax. 2 days later my phone shipped and tracking information became available. That same night the tracking info read REQUEST TO RETURN TO SENDER. I had not received any communication directly from boost mobile at this point. I reached out to customer service and was told that my order had been cancelled and that I could reach out to find out why. UNACCEPTABLE. If I pay for a service and it is not delivered that company is expected to communicate to me what is happening. I shouldnt have to find out from a third party. Furthermore, the agent for boost mobile ended our chat before I could ask anymore questions, stating I could expect a refund in 2 weeks, maybe. I would like my money back immediately.Business Response
Date: 08/16/2024
August 13, 2024
***************************
*****************************
******, MI 48188
Re: BBB Complaint #********
************** -2024-08-16964
Dear **************:
On August 2, 2024, we received your complaint, dated August 1, 2024, filed with the Better Business Bureau.
You said you purchased a device, but the order was canceled and returned without notice. You were informed by customer care that you would receive a refund in two weeks.
Our records show a $49.80 refund was issued on August *******. Please allow 3-5 business days for processing. Please note that customer care may provide you with a timeline of two weeks, as the device needs to be returned and pass inspection before a refund can be issued.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************Initial Complaint
Date:08/01/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to go to boost mobile store in my area but since they lost their manager they were unable to complete phone orders so they told me to go online and order and I could have a phone delivered in ***** hours. I tried doing that. After placing my order, I didn't get a confirmation email OR tracking info email so I reached out to customer support. Customer support notified me that it would be 3-5 days but I would receive an email within ***** hours. I paid for the phone, full price. Today, two days later, I get an email saying "Your Order Didn't Process Hi *********, We couldn't process your recent Boost Mobile order. Give us a call at ************** and we'll help you sort this out." I called the number and the first representative was nice but the second was extremely rude. She said that she couldn't discuss WHY my process was denied because of "safety reasons." I don't really understand considering I was able to provide them with my name, phone number, email, address, etc. It's MY account, and I should be notified about WHY I'm not able to place an order. I am not making payments or have a contract, so why can't I purchase a phone? I could understand if it was a contract or payments, but it's not. The email said customer support could help me, but they didn't and were also rude. They also wouldn't help me replace my order. I don't understand WHY I can't order?!?! Why are you discriminating against me? I paid full price for the phone that I planned on switching as well as the $60 plan which is what the website specifies. ??Business Response
Date: 08/13/2024
August 5, 2024
Ms. ******************************
******************************************************
Re: BBB Complaint #********
************** - *************
Dear ************************:
On August 1, 2024, we received your complaint, dated August 1, 2024, filed with the Better Business Bureau.
You said that you ordered a phone, but then you received a message stating your order did not process. When you called to inquire, the representative you spoke with told you they could not discuss why the order did not process.
When an order is placed, the system performs a multi-step qualification process. The first occurs at the beginning of the ordering process, and additional actions are performed later. Unfortunately, there are times, such as this, that an order is canceled because certain aspects were not met. Please email **************************** for more detailed information.
We regret any inconvenience.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:07/31/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want the ability to port my phone number into Boost Mobile. They will not allow me to do this even after I have filed a complaint with the *** and it is against the *** rules. They are supposed to allow me to port my phone number into their service and they will not do it and they just dont care what the rules are the laws are. They act like the rules and laws do not apply to them.Business Response
Date: 08/13/2024
August 1, 2024
*****************************
********************************************************************
***************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On August 1, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You requested to port a phone number into your existing,active Boost Mobile account to replace the current number now in use.
When we spoke on July 31, 2024, I informed you again that we are unable to do this, just as I did on January 30, 2024. Our system does not allow the porting of an outside number to an already active Boost Mobile account. If you would like to port in a number, you must create a brand new account.
We regret any confusion.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************
Senior Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*********************Customer Answer
Date: 08/13/2024
Complaint: 22074760
I am rejecting this response because: they have the ability to port phone numbers when you first get a phone number they just choose not to port phone numbers. After the fact these are probably costs saving measures. But this is definitely against the *** Laws and rules. I have talked to them multiple times at very lengthy conversations. They are breaking the rules and the laws that the *** have created on number portability I dont understand the reasoning because everyone wants you to port your phone number to them they even give you special offers, I do not agree with this. Ive talked to the ***. They say its against the rules and regulations. Theyre definitely breaking them but to sue them I have to pay, For a lawyer, which is very unfortunate since this company is definitely not abiding by the laws and the rules of the ***. Its also unfortunate that the *** wont do anything for an individual. They wait for patterns and a lot of people have to complain about the same issue before they get involved, which is so unfortunate in this situation. Theyre definitely should be an investigation done and there should be someone that could help people in a situation like this when laws and regulations and rules are created and a company will not abide by them. Its just the craziest thing Ive ever seen and I dont understand why they are allowed to get away with this. The only way that the *** will get involved unfortunately is enough people have to complain about the same issue which it shouldnt be that way, especially if you are definitely breaking the laws on the rules that the *** has created in the first place to help consumers This is the reason that I reached out to the Better Business Bureau to see if they could do anything about the situation and thats why I Reject what they are saying, because from what the *** has told me at length multiple times multiple people with the *** that they are definitely breaking their rules, and their laws regarding number portability but I have sue them out of my own pocket, which is crazy. Because why create the rules and laws in the first place if youre not going to hold companies accountable in the first place.
Sincerely,
*************************Initial Complaint
Date:07/31/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to add a fourth line onto my services for months. The plan I currently have states up to 5 lines but for some reason, I keep getting told to contact boost customer service or in person, usually the opposite of how I contact them at that time. I called customer service first. They said they were unable to help me and told me to go in person. I went in person, the representative said she could not help me so I called customer service while I was in the store and the store representative hung up on customer service and said they didn't know what they were talking about because she couldn't help me. I then requested to be switched to the plan that was displayed in their window, which was 4 lines for $100 and I was told I didn't qualify because I'm already a customer and that was for new customers only. I then tried the online chat, and they told me to call customer service after I told them I already tried that and I went in person, the online representative told me to go back in person and ended the chat. I do not understand why their customer service is so horrible and how come they can't fulfill their own contract. My plan says I can add up to two more lines but for some odd reason boost mobile is not equipped to do so or willing to switch me to the 4 lines for $100. They show absolutely no sense of responsibility and continuously refer me to a different forum.Business Response
Date: 08/13/2024
August 3, 2024
*******************************
******************
**********************
Re: BBB Complaint #********
************ - *************
Dear ******************:
On August 1, 2024, we received your complaint, dated July 31, 2024, filed with the Better Business Bureau.
You said you are trying to add a fourth line, but you have been unable to do so. You indicated that customer care directs you to the store and the store personnel directs you back to customer care. You also expressed frustration with an advertised plan only being available to new customers.
My attempts to contact you at ************** on August 2 and 3, 2024, were unsuccessful, but I left a message each time. I also sent an email to **************** with a request that you contact me.
Until July 17, 2024, customer care was unable to make changes to multi-line plans.
Please be aware that there are some plans that are only available to new customers.
For assistance in adding a line or finding a plan that works best for you, please contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
*****************************Initial Complaint
Date:07/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The issue arose on July 17th, 2024. I purchased an ***** card that was for my travels in ************* before I was set to depart around 4am. I tried to activate the ***** card ($60), however it was not compatible with my phone. Because the product was not going to work for me, I waited until their customer service hours started and called at 8am that same day. I asked for a refund since I had purchased the product a few hours ago, and was unable to utilize it. I was told by customer service that I should purchase a new phone so that I may use the ***** card, and that he did not believe that I should be receiving a refund because he did not believe that I had not activated it. After more conversing on the phone, he said that I would be receiving a refund in two days if the ***** was still not activated. It has since been two weeks, I just got back, and have not received any notice or refund from the company. I would love a full refund as the ***** was purchased and unavailable for my use on the same day, and I have been a loyal customer of the company for over a decade.Business Response
Date: 08/21/2024
August 16, 2024
***************************
****************************
*******************
Re: BBB Complaint #********
*************
Dear ****************:
On July 31, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you purchased an eSIM for international travel, but found it was not compatible with your device. When you contacted customer care, you were unable to resolve this issue. You requested to receive a refund.
The eSIM website shows that your device is compatible;however, it also states your device must be unlocked prior to activation. Your device is currently locked; therefore, it would not have worked. As a result no refund is warranted.
Sincerely,
*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*********************Customer Answer
Date: 08/21/2024
Complaint: 22073770
I am rejecting this response because:I believe that if a customer wants a refund for a product they purchased but quickly realized they could not use it, they should not be refused.
Sincerely,
***********************Initial Complaint
Date:07/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile deactivated my account then told me I needed a new SIM card because the one I had did not match what they had in the system then definitely without a phone for a week then I got credited $5 to get a SIM card from the boost Mobile store then had to pay a activation fee of $38 to get my phone reactivated due to no part of my own due to stuff going on with your system I was just looking to get my credit for my $38 that I had to spend at the boost Mobile store is the only thing I was looking forBusiness Response
Date: 08/21/2024
August 19, 2024
Mr. ***************************
17 Stadium Cir.
******, WV 25428
Re: BBB Complaint #********
************ - *************
Dear ****************:
On July 31, 2024, we received your complaint, dated July 31, 2024, filed with the Better Business Bureau.
You said that you were forced to purchase a new SIM card and charged $38.00 to reactivate your service at a retail store, but you only received a $5.00 account credit. You requested a refund.
Although Boost retail stores are authorized to sell our products and services, they are independently owned, operated and set their own pricing policies. Besides payments for your service, we did not receive any of the funds you paid to a store; therefore, you will need to work directly with the store management to resolve any dispute.
Our records show that, in addition to the $5.00 credit referenced previously, you also received a $15.00 credit on July 27, 2024; therefore, you received account credits totaling $20.00 for this issue.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
*****************************Initial Complaint
Date:07/31/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was trying to buy extra gigabytes for my sons phone and I ordered 10 gigabytes thru the boost app for my sons phone but it said the gigabytes didnt go thru so I tried again and again it said the gigabytes didnt go thru so I called boost and spoke to customer service ***resentative and he said that the gigabytes didnt go thru but that he would help me buy 10 gigabytes so he did that and he said it would take about 10 minutes to go thru so the next day I got 3 texts from boost saying that 10 gigabytes went thru 3 times so I called up boost and spoke to a *** and he said that I was only charged ***** for 10 gigabytes so I come to see yesterday July 30 I was charged ***** for 10 gigabytes 3 different times so I called once again and waited and waited for someone who assured me they would help and come to see they cant do anything all I want is my ***** back cause I didnt want to purchase 30 gigabytes I only wanted 10 just to get his phone thru til the first of August I have been a boost customer for 10 years and I am so disappointed in the way they are treating meBusiness Response
Date: 08/13/2024
August 3, 2024
*************************************
**************
**********************
Re: BBB Complaint #********
************ - *************
Dear ********************:
On July 31, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You said you attempted to purchase additional data, but the order did not initially go through. You attempted two other times and then you were notified all three went through. You disputed your refund request being refused and would like a billing adjustment.
According to our records, the data pack you purchased on July 28, 2024, was made available on the same day. However, please note that data packs may require some time to become fully active and accessible. As a courtesy, I applied a $20.00 credit to your account on August 3, 2024.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************
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