Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,974 total complaints in the last 3 years.
- 1,522 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/03/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried boost infinite for the month of May on June 10th I requested a port out pin because I was taking my service back to **Mobile. Not only was I on the phone but the agent inside the **Mobile store where I was was on the phone with boost too. After two hours we got the information we needed and I cancelled the line obviously with porting out my number. The next day **Mobile calls me and theres a problem porting my number over so we call boost again. After being on hold for an hour I told **Mobile just give me a new number this is ridiculous. On July 17th my card was charged $25.97 from boost. I called and said what the heck why are you charging my card! For your phone line he said I asked what phone line because its been cancelled and he argued with me I didnt cancel it! I said why the h*** would I have a line with no number to it? Of course I cancelled it. Here we are August 3rd and they are going to try and charge my card for the 3rd month unauthorized! I spoke to female today only to stay on hold for 15minutes while she reviewed my account only for her to hang up on me. I call back and its a twenty two minute wait to even get a human. I am sick and tired of this. Im a single mom I can not afford $25.97 3 months in a row for a service Im not receiving!Business Response
Date: 08/06/2024
August 5, 2024
*****************************
*****************
****************
Re: BBB Complaint #********
*************
Dear ****************:
On August 5, 2024, we received your complaint, dated August 3, 2024,filed with the Better Business Bureau.
You stated that you decided to port your phone number to another carrier on June 10, 2024. You called Boost with a representative from the other carrier several times, but you were not able to complete the port.You finally asked the other carrier to give you a new phone number. However, your payment card was charged on July 17, 2024. You called to find out why the payment was taken, and you were told that your account was still active. You stated that the account had been canceled previously. You also mentioned that an agent hung up on you. You requested to receive a refund.
When a customer ports a phone number to another carrier, the account is automatically closed when the port is completed. As you requested a new phone number from your new carrier, your port was never completed and as a result, your Boost account was not closed. This resulted in the charge to your payment card of $25.97 on July 17, 2024. The account is set to disconnect on September 2, 2024, and AutoPay has been removed to prevent any future charges.
We strive to provide excellent customer service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns regarding our representative will be shared internally with the appropriate personnel.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost are final and non-refundable;nonetheless, I authorized a $25.97 refund as an exception. Please allow seven to ten business days for processing.
Sincerely,
*************************
Corporate Case Manager
Executive Escalations Team
DISH Wireless, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*********************Customer Answer
Date: 08/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also spoke with a representative and he was more than delightful in assisting with this matter! The turn around for Boost has been great!
Sincerely,
*************************Initial Complaint
Date:08/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to boost mobile and got there free phone offer and when I went to pay my bill I tried lowering my plan to one of the lower cost plans they had on signs in there store. The phone is not free they charge you $60 per month and do not allow you to change to a lower plan this is a scam and other carriers do not trick people like boost mobile does. I am 55 and need a lower cost senior planBusiness Response
Date: 08/26/2024
August 26, 2024
Mr. *****************************
************************************************************************************************;
Re: BBB Complaint #********
************ -2024-08-17116
Dear ******************:
On August 5, 2024, we received your complaint, dated August 3, 2024, filed with the Better Business Bureau.
You said you went to a retail store and got a phone. You wanted to lower your plan to one advertised, but you could not. You expressed concern that we charge $60.00 a month and will not allow you to change to a lower-priced plan.
Boost Mobile does have some discounted phone offers that require you to stay on a specific plan. To learn more about whether or not you can change your plan, you can login to your account in the Boost Mobile app, visit a store or contact customer care at ****************.
A review of your account reveals that on August 3, 2024, you were able to change your monthly plan to the $25.00 Unlimited Talk & Text with 30 GB Data.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:08/03/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called over a month ago to have a phone disconnected and my money back because the phone broke they were supposed to refund me and they never did not only did they not give me my money back. They took the money again today out of my bank and they were supposed to shut it off last month and there again refusing to give my money back on a phone. I have not used for two months, theyre telling me theres a no refund policy but its their fault. They never shut it off last month and took the money again they was not supposed to and they will not give me my money back.Business Response
Date: 08/22/2024
August 16, 2024
*************************
************************************************************
****************
Re: BBB Complaint #********
************ -2024-08-17113
Dear ****************:
On August 5, 2024, we received your complaint, dated August 3, 2024, filed with the Better Business Bureau.
You stated that you called over a month ago to disconnect one of your phone lines and inquire about a refund, as your device broke; however, the line was never canceled and you never received the refund. You mentioned that money for this line was drafted from your account again, even though it has not been used for the past two months. You requested a refund.
My attempts to contact you on two separate occasions were unsuccessful.
Our records indicate that you called into customer care on May 17, 2024, and requested to change your phone number. On July *******, we received a call to check on the status of an order and on July *******, we received a call inquiring as to why the order was canceled. We are unable to find any evidence that you called in to disconnect any lines on this account. Additionally, a review of your account reflects that both lines are active and show adequate usage.
As we are unable to validate your claim that you canceled one of the lines and both your lines have had adequate usage, we decline your request for a refund.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:08/03/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 24, I requested a return for the Galaxy s24 that was less than 2 days old. (Well within the 30 Day Return policy). The first ***resentative was very nice but had to open a ticket because their system "was missing the option to return". The *** assured me the ticket would be resolved with 48 hours, and i would "receive a phone call & an email" for further information or to resolve & close the ticket. I received no phone call or email, so I messaged customer service via another the online chat in the portal. This *** told me "the ticket is still open" and I'd receive a phone ************ by the next business day. The next business day: nothing. So I again contacted customer service, and the third *** also said the same exact thing, "still open; phone call and email". I asked if there was a different ***** I could speak to "perhaps a tech support" and was told no, that i simply have to wait. So i requested the ticket be escalate because I had now been told the same exact thing 3 times. It has now been almost two weeks since I requested a return in my device, I've been told the same lie with absolutely no resolution.Business Response
Date: 08/27/2024
August 27, 2024
*****************************
***************
******, AL 36301
Re: BBB Complaint #********
*************
Dear ****************:
On August 5, 2024, we received your complaint, dated August ******, filed with the Better Business Bureau.
You stated that you requested to return a ******* Galaxy S24 you purchased on July 16, 2024, but you were told the device was not eligible to return. You requested to be allowed to return the device.
My attempts to contact you by phone at ************** on August 23 and 27, 2024, were unsuccessful, but I left a voicemail on each attempt.
I made an exception to our policy and created a return authorization for the device. A return shipping label has been emailed to ********************** Your return authorization number is **-************. Your device must be in like-new condition (e.g. no cracks, scratches, liquid damage,or any other damage) and with any locking software or applications disabled or removed. We will not accept any device returned in used, damaged, or altered condition. When we receive a returned device, we will determine if it is damaged, used, or altered, and if so, we can reject those returns. When you return a device, you must include everything you received with it. Write the ** number on the original packing slip, and on ALL sides of the box used to send the device back to us. Ship the device and all original package contents using the return shipping label.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*********************Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer of ******************** since 2015 in which I pay for 3 mobile phone lines. I logged into my account on 7/27/24 and selected my teen's phone line and it stated it was eligible for an upgrade. So I clicked on upgrade and I was taken To a page that included new phones to choose from to upgrade to. She has been wanting an IPhone so I chose to purchase an iPhone. I selected the iPhone 14. Then I chose to finance the phone and pay 0$ up front and ***** per month and signed their leasing agreement. I had to pay the tax at checkout which was 59$. I paid that and everything was all good to go. I received the device on 7/31/24. We followed the instructions in the app to activate it but never received the notification we were supposed to get for the required esim to finish activation so I did a chat with someone for help. I spent 30 min with the agent via chat and I was told the esim has been sent to the new iPhone but could take up to 30 min to receive . We never received it. That evening i chatted again and still never got it, so I had to call an agent for activation help. The agent did the same thing that was unablI still have not got it So she apparently did something else and said that should be activated now and I should get it with a 30 minutes. I still never got it so the next day I chatted with them again The agent did the same thing still never got it, so that evening I called them again and I still never got it. Then today I chatted with them then I had to call them and after 30 minutes I was transferred to a different tech and after 30 more minutes I was told that the phone I ordered through Boost Mobile.com was incompatible on their own network. So now I have to return the phone that I bought from them and they cannot reactivate my daughter's old SIM card so she could use her old phone in the meantime and have to send me a new SIM card that I have to wait 2 days for so she has no service for 2 more days. Selling a phone that is incompatible???Business Response
Date: 08/26/2024
August 22, 2024
*******************************
********************************
******************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On August 5, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You stated that you upgraded your daughters phone to an iPhone 14; however, when you went to activate it, the device was not receiving the eSIM. After multiple interactions with customer service, you said that an agent advised you the device is not compatible and should be returned.You requested the device be activated or to return it for a refund.
My attempt to call you about this today was unsuccessful, but I left a message.
Our records confirm there was an issue with the activation due do a compatibility issue. A local retailer was able to activate it, but they had to create a new line to do so. The device is showing as active since August 8, 2024.
You did return my call, but had to leave a message.You said that you no longer need the line ending in 6684 and confirmed the device is working under a new phone number. To resolve this matter, I disconnected the line ending in 6684 and transferred the device financing over to the new line ending in 9361. I also applied a $100.00 credit to your account for the inconvenience.
We strive to provide excellent service and regret that your experience was unfavorable.
Sincerely,
*************************
GM - Retention Operations
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210Customer Answer
Date: 08/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The gentleman who contacted me was fantastic and very helpful. Fantastic follow up and ended up adding additional credit than stated to my account. Very happy! Thank you!
Sincerely,
***************************Initial Complaint
Date:08/02/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a ******* s23. It was an agreement for installment payments. They required the deposit to set up the account and ********************** phone service. A couple of days after the purchase, I received an email from boost mobile stating that they could not process my order and subsequently cancelled my order. The transaction somehow disappeared from my transaction history for my banking institution and the customer service department was of very little help. I would like a refund of the money that is owed to me. Thank you.Business Response
Date: 08/13/2024
August 10, 2024
Mr. *******************
*****************************
**********************
Re: BBB Complaint #********
************ - *************
Dear **************:
On August 5, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You said you purchased a ******* phone, but the order was canceled and you were unable to locate it in the transaction history with your bank. You also expressed concern with the customer service you received. You requested a refund.
I confirmed with our billing and credit team that the payment was reversed, so no monies were taken. Therefore, no charge will appear with your bank.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:08/02/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 7/20 I called boost mobile customer service to report my phone lost and stolen and was assured no one will be able to find it and use it. Even changed the PIN number. I was also assured my line will be protected until I purchase a new phone and call to reactive the line 2 days later 7/22/24, I received 2 emails (attached) stating boost is sorry to see me go and they received my request to transfer the **** card on the number I reported lost. It proceeded to read if this is not you please contact us. That's exactly what I did. When I called I was told that some one in a different state walked in with my lost phone and was given acess to get information out the phone so they can unsuspend the line and transfer the ****. Boost so not help me some one had been using my line for 11 days as of today. I had this line for 5 years been paying on my line for 5 years. I can still see it on my profile. Which is also attacked. *** helpBusiness Response
Date: 08/26/2024
August 23, 2024
Ms. ******* ******
*********************************
******************
Re: BBB Complaint #********
*************
Dear **************************** 5, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You stated that you called customer care to report one of your phones as lost/stolen. Two days later, you found that someone in another state was able to unsuspend the line and transfer the service. You requested assistance.
A review of the account reveals that you called on July *******, stating that you did not want the person who was using the line to be able to use it anymore. The line in question, **********, was ported to a new account with the device.
We spoke by telephone on August 23, ******** confirmed that the device was not at issue, only that the phone number was no longer on your account. I advised you that if the information presented to port a phone number to another account was accurate, the porting process would be completed. The transfer of the line to another account was legitimate.
We apologize for any inconvenience you may have experienced.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 08/26/2024
Complaint: 22085193
I am rejecting this response because:The business still blossoming me for them showing my number to be gaskets after I was assured it would not be. Everything is recorded and can be proven. I will like to file a civil law suit against boost mobile. I was called back and blamed for being mistreated and frauded. I was assured according to recorded line that the line would not be able to be used my any means and was told that reporting it lost or stolen would prevent that. Once boost allowed the number to get taken even after I called and assured them it was not me. They still allowed it and proceeded to tell me now that because the person has the phone they can steal my account line transfer my number etc. Not was I was told when I originally called. Boost is disappointing and takes no accountability for treating their client of 5 years auto pay. Just sad
Sincerely,
******* ******Customer Answer
Date: 09/04/2024
No it was not given back boost mobile called me and told me it was my problem for their errorBusiness Response
Date: 09/17/2024
September 17, 2024
Ms. ******* ******
*********************************
******************
Re: BBB Complaint #********
*************
Dear Ms. ***************** September 11, 2024, we received your rebuttal, dated September 11, 2024, filed with the Better Business Bureau.
You expressed further concern that the person using ************* was able to transfer this number to a separate account, and that you were told listing the device as lost/stolen would prevent use of the line.
As stated previously, if the information given to port a phone number to another account is accurate, the porting process will be completed.
As we discussed during our phone conversation on August 23, 2024, reporting a device as lost/stolen does not affect the phone number. The person using the phone number was able to provide correct information to verify the account to remove the blocked status of the device prior to porting the number to the separate account. The transfer of the line and the device to another account was a legitimate transfer.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been a customer with 4 lines with ********************** for 6 years. They started stating that I went over on my Data and wanted to charge me more money for more Data. My phone showed the amount I used which was not even close to what the agent from Boost stated. After arguing for almost an hour I decided to just switch carriers.. Which I did and went to TMobile. when I went to get the numbers transferred "******" which we know was not his real name became very beligerant and started talking over me. I asked why our phones were locked since we paid cash for them last year. He lied and said that that is how Boost does business. We were exactly 29 days out from the date they were purchased which would have been a year. And that the only way they could be unlocked is if we were in good standing with Boost. He basically tried to get us to pay for another month and then they would unlock them. Rather convenient since we were in the process of signing up with TMobile. Terrible attitude, I am contacting the ** in my state to find out if these are fair practices to consumers over 55Business Response
Date: 08/13/2024
August 3, 2024
********************** Day
*****************
***************
Re: BBB Complaint #********
************ - *************
Dear Mr. ************** August 2, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You said you were informed you went over your allotted data for the month, but your phone shows otherwise and we are trying to charge you for additional data. You also disputed the unlock policy, as you stated that you purchased your devices outright. In addition, you expressed frustration with the customer service you received.
You can track your usage in the Dashboard by going to data usage and then view all usage. This will show a summary of data usage and the number of days left in the billing cycle. This is the most accurate way to view your usage. Boost Mobile offers data packs to provide you with additional data,but at an additional cost. Please note, these are optional.
The unlock policy, which is also available online, states that your device must be active with Boost Mobile for 12 consecutive months before we can unlock it. Because your device has not been active with Boost Mobile for at least 12 months, we cannot unlock it. We offer devices at a highly discounted rate, which is why we require customers to have their device active with us for 12 months before we are willing to unlock it. You paid the discounted price of the devicenot the full MSRP for it.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Sign up for boost mobile for the $60 usd a month included a new iphone 15 pro I make a payment for the tax of the phone *** a tracking number 1Z0R954E4202798057 The day of delivery i got an email ******** sender request package to be returned On july 29 Now 2 of august *** a bill for the the phone I never receivedBusiness Response
Date: 08/13/2024
August 3, 2024
*****************************
************************
*******, ** 60629
Re: BBB Complaint #********
************** - *************
Dear ********************:
On August 2, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You stated that you signed up for a $60.00 monthly plan and purchased a new iPhone 15 Pro. You paid the taxes for the device and on the date it was supposed to be delivered, you got an email from *** indicating that the sender requested the package be returned. You requested to close your account and receive a refund of what you paid plus compensation.
For more information on why the order was returned,please email ********************** or call our Boost Mobile Order Integrity Team at **************.
Our records show that on July 31, 2024, a refund of $102.50 was issued to your card ending in 5857. On August 3, 2024, a credit was issued to cover the rest of the balance on the account and it was fully closed.
We decline your request to be provided compensation.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:08/02/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get service with boost for almost a year I keep getting the same message and unable to sign up when asking for help I do not get it Im a dish employee you get 10 off each line and nobody can help meBusiness Response
Date: 08/16/2024
August 13, 2024
*********************************
****************
********, FL 32439
Re: BBB Complaint #********
************ -2024-08-17022
Dear ******************:
On August 2, 2024, we received your complaint, dated August 2, 2024, filed with the Better Business Bureau.
You said you have been trying to establish service, but you keep getting an error. You indicated you received no assistance.
A review of your account revealed that you are holding off ordering a device until the new iPhone is released. When you are ready to create an account, you will need to resubmit your order using the same credentials: your name, the shipping address above and the email address **************************.
We strive to provide excellent customer service and we regret that your experience was unfavorable
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************
Boost Mobile is NOT a BBB Accredited Business.
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