Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,968 total complaints in the last 3 years.
- 1,522 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/05/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 5th 2024, I went to this boost store to port over my lines from T mobile. I specifically asked to see the phones included free for the 4 lines for $100 dollars. I don't recall his name but he seems to be the only Male working there. Showed us the ******** Razor and insisted it was included. We went ahead and ported our lines I paid $500 upfront. Upon login in to the app I noticed my bill was $224. I called the store and asked whyy **** was so high, he the same person who sold me the phones tells me it's for insurance. The math doesn't add up. Each phone is $12 for insurance. I explained to him that it wasn't adding up and he then said the phones weren't included in the 4 lines for 100 and that there was nothing that could be done. He offered zero help on the issue. I contacted boost and made an escalation. They instructed me to return to the store. When I returned to the store I believe I spoke with ******* who said they would review the account and the actions made by the person who made the order. And that they would reach out to me with in a day or two. That never happened. I went to the store yesterday August 03 2024. at this point they can only offer $120 for four lines was the best they could do. Today I called boost to make sure I wasn't being charged $224, I explained everything to the agent. He found that the person in store never made the plan 4 lines for 100. I feel scared and the store was no help I shouldn't have been charged 500 to start the plan. They wouldn't refund me anything. The mistake is obviously on their end, and they aren't taking responsibility for it. I would like to see if I can get any help I feel it's not my fault nor should I be charged for their errors. I believe I'm entitled to a refund of some sort and they should honor the 4 lines for $100.Business Response
Date: 08/29/2024
August 28, 2024
Mr. ****** ******
********************************
*******, IL 60101
Re: BBB Complaint #********
*************
Dear **************************** 7, 2024, we received your complaint, dated August ******, filed with the Better Business Bureau.
You stated that you went to a Boost Mobile retail store and asked to see phones included free with the four-line $100.00 plan. You said that you were told the ************* would qualify for the offer. You paid $500.00 to activate the service, and your first bill was $224.00. You called customer care and found that you were not on the $100.00 plan. They were able to switch you to a four-line $120.00 plan, but not the $100.00 one. You requested to receive a refund and have your account placed on the four-line $100.00 plan.
We spoke by telephone on August 28, 2024. You said that you decided to stay on that plan. I advised you that all Boost Mobile retail stores are independently owned and operated, and set their own pricing and policies. We talked about the possibility of having a liaison with our relationship management team contact the store you visited to report the issues you had there. I requested that you provide me with a copy of the receipt for the purchase at the store in question.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Customer Answer
Date: 09/02/2024
Complaint: 22090219
I am rejecting this response because:This hasn't changed anything. I'm not happy with the service I'm being provided. I've made that clear. It seems no one can do anything, rather choose not to do anything. The store doesn't take any responsibility for their actions. They aren't honest and need more or proper training. They lied about why The bill was so high, they lied about having this issues resolved, without contacting me. The boost company can't do anything to help either. The service is terrible and the phone quality is also terrible. No one has been helpful. I regret switching over to boost Mobile.
Sincerely,
****** ******Business Response
Date: 09/24/2024
September 24, 2024
Mr. ****** ******
********************************
*******, IL 60101
Re: BBB Complaint #********
*************
Dear Mr. ***************** September 23, 2024, we received your rebuttal, dated September 23, 2024, filed with the Better Business Bureau.
You reiterated that you were not able to resolve this with the retail store. You also expressed concern with the phone call quality.
In our phone conversation on August *******, I advised you that all Boost Mobile retail stores are independently owned and operated, and I requested that you provide me a copy of the store ********** date, I have not received it. Please contact me directly with a copy of the receipt, so that we can move forward with your request.
Your original complaint did not mention any issues with device or service quality. Please contact our technical support team at *************** if you are experiencing technical issues for proper troubleshooting.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 09/25/2024
Complaint: 22090219
I am rejecting this response because boost isn't helping and the store isn't going to help. I've caught them up in multiple lies. I didn't complain about the service originally because I had just got the phone. Now over the past few months I'm noticing how terrible of a device it is. Service is always something no calls coming in and can't make calls at times. I'm not satisfied for the amount of money I've spent.
Sincerely,
****** ******Initial Complaint
Date:08/05/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I downgraded my plan from the $50/mth plan to the $25/mth plan. However, the app was showing I owed over $80. I called and IT said they could see that I was being charged for both but only had one line. After being on hold for 30 mins, I was finally told IT had to get involved and it would be sorted within 48 hrs. A few days later, my amount due was knocked down to $55, still not $25. I called again and was told it will change at the start of the following billing cycle and credited the difference. Now, it has been another billing cycle and I am STILL being charged $55 despite my active plan showing as the $25 plan (confirmed 3x by Boost). I'm tired of having to call each month and wait on hold for hours to request a credit for the difference. It should be a simple fix and yet no one can fix it aside from sending me to the loyalty **** to credit the difference. I would like my account to reflect the amount that I actually owe so I don't have to spend hours sorting this each month!Business Response
Date: 08/16/2024
August 13, 2024
*******************************
**************************
****************************;
Re: BBB Complaint #********
************ -2024-08-17119
Dear ******************:
On August 5, 2024, we received your complaint, dated August 5, 2024, with the Better Business Bureau.
You stated that you downgraded your plan from $80.00 a month to $25.00 a month; however, your account is still reflecting you owe the higher amount. You mentioned that you have to call in monthly to get credits applied, but you are asking for this to be corrected, so you do not have to continue to do this.
Our records indicate that the plan change was stuck on the backend causing it to not go into effect; however, this has been corrected, and your account is now reflecting the correct monthly amount of $26.71 including taxes.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
**************************;Customer Answer
Date: 08/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you!
***************************Initial Complaint
Date:08/05/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today i called Boost mobile back to complete my application after having to unlock my credit report for each merchant i submit to for credit. i have experienced an agressive case of identity theft so i have to call for each release of debit card transactions and credit report unlocking. Boost mobile required that i repeat the steps if i needed to fall back since my credit card declined, i had to call *********** to authorize this transaction. What i have noticed after satisfying all requirements, i expected that i would be declined because of the situation although my credit was approved as it should be. However, since this has been a challenge to secure my good credit and identity i was surprised that i didnt have to pay more like i have to do in the past if not all meaning the entire price for whatever i purchased. This particular complaint is concerning because considering the fact that my credit was approved and i was honest about my challenges i have been faced with when applying for credit. I feel unfairly judged and now having to speak with 4-5 different people because my credit was approved. This being the case, i guess this should not be so i was given a hard time especially himiliated to jump through so many hoops removing the lock from my credit. Placing an inquiry on my credit for a purchase and then witnessing the customer service associates scramble as they stuttered to not accuse me of fraud when the unjustified treatment was obvious.Business Response
Date: 08/29/2024
August 28, 2024
*******************************
5322 Paddington Ln.
*****************************;
Re: BBB Complaint #********
************** -2024-08-17120
Dear ******************:
On August 5, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.
You said you called Boost Mobile to finalize your application after unlocking your credit report due to identity theft. Despite your credit being approved and meeting all requirements, you faced challenges including having to reauthorize a declined transaction with ************ You said you were surprised by the difficulty you encountered and felt unfairly judged, having to speak with multiple representatives and deal with an excessive process. You requested to be contacted for assistance.
My attempt to contact you by phone at ************** on August 25, 2024, was unsuccessful, but I left a voicemail with a request to contact me. I also sent an email to ************************ You replied to my email saying that you were not able to receive my call, but you would contact me after 9:00 am. I received no call and I responded to your email; however, I have not been contacted since.
Please contact me at ************** once you are available to go over this request, or you may continue to email me and we can try and resolve this issue.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******,CO 80210
*********************Initial Complaint
Date:08/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a phone line for my son's phone. When I tried to buy him a new one ( he broke it) , they told me I was not allowed to buy it and they refused to tell me why . Since my son needs a phone for safety, I explained they are making me leave the company because he can't use his broken phone. They said if I wanted to leave, that was fine. So we went through the process of disconnecting his phone. Then I was told I just paid for the new month yesterday. Since I was forced to cancel the line, I told them they need to reimburse me for the month I paid for upfront. They refused. So now I am forced to leave the company and they stole my money because I pay my bill on time. It doesn't feel like good business.Business Response
Date: 08/27/2024
August 21, 2024
*******************************
NY 10598
Re: BBB Complaint #********
*************
Dear ****************:
On August 5, 2024, we received your complaint, dated August 4, 2024, filed with the Better Business Bureau.
You stated that a payment was made for your son's phone the day before the line was ported to another carrier. You requested to receive a refund.
My attempt to contact you by phone at ************** on August 21, 2024,was unsuccessful, as the person who answered the call hung up without speaking.
The information you provided was not sufficient to conclusively identify the payment in question. Please contact me at ************** for further assistance. Therefore, no refund can be provided at this time.
Sincerely,
*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*********************Initial Complaint
Date:08/04/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried to get service with boost mobile they said my phone was compatible when i paid then said my phone wasn't compatible after my debit card charge they sent me to get a simscard from the boost store it didn't work iask for my money back to my card they said im enedgible for my money back thats impossible when i never had their serviceBusiness Response
Date: 08/16/2024
August 10, 2024
*************************
**********************************
*********************
Re: BBB Complaint #********
************** - *************
Dear ****************:
On August 5, 2024, we received your complaint, dated August 4, 2024, filed with the Better Business Bureau.
You said you attempted to establish service, but you were told after you paid for a SIM card your device is not compatible. You requested a refund and disputed being denied service.
You can confirm whether or not your device is compatible by visiting **********************************************************. We regret any confusion with this process.
The Boost Mobile terms and conditions state that to be eligible for a full refund,a new account must have been created, one or more line(s) activated and your phone number ported in from another carrier.
Because your device was never activated and you never ported your phone number in, your refund request is declined.
We apologize for any inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************Initial Complaint
Date:08/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I switched my service to Boost on 8/1/24 and paid for my monthly service of *****. The plan is $25.00 per month. I also switched my other line which is my husbands as well which is $*****. They overcharged me and put a balance on my account that is not accurate. The card they sent 9.99 and ***** however they are saying I owe more than that. Also, that my bill is due on 8/20 which is not 30 days of service. My balance should only be $35.76 for the line ************. I purchased my sim card at best buy and paid $***** which came out of my bank account. I don't know where $14.18 charge came from.Business Response
Date: 08/27/2024
August 22, 2024
Ms. *******************
***************************
****************** 23454
Re: BBB Complaint #********
************ - *************
Dear **************:
On August 5, 2024, we received your complaint, dated August 4, 2024, filed with the Better Business Bureau.
You expressed concern that you were overcharged and your due date changed.
When we spoke today, I informed you that the $10.65 charge is a transactional record of your SIM card purchase from Best Buy. I also advised you that a system error occurred, resulting in your initial billing cycle lasting only 21 days instead of 30. As we do not currently have the functionality to alter due dates, I applied an adjustment of $20.00 to your account as compensation for the nine days unaccounted for. You said that this has resolved your concerns.
We regret any inconvenience this may have caused.
Sincerely,
***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************************;
******, CO 80210
*****************************Initial Complaint
Date:08/04/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My service goes up and down most of the time. However, for the past week my service was down. I cannot call out or receive calls. I cannot text or receive texts.Business Response
Date: 08/27/2024
August 25, 2024
*****************************
*****************************
**********************;
Re: BBB Complaint #********
************ -2024-08-17125
Dear **************:
On August 5, 2024, we received your complaint, dated August 4, 2024, filed with the Better Business Bureau.
You said your service has been inconsistent most of the time you have been with Boost Mobile, and you were unable to make or receive calls or texts at all in the past week. You requested a billing adjustment.
My attempt to contact you by phone at ************** on August 25, 2024, was unsuccessful, and I was not able to leave a voicemail. I also sent you an email at ******************* with a request to contact me.
Our records confirm that on July 29, 2024,you called into customer care to troubleshoot the technical issues you were experiencing. On August 4, 2024, you called in to cancel your service. Call logs attached to your account confirm that you were given your account number and port-out PIN. In the interest of customer satisfaction, I have applied a credit of $10.00 to your account for the week you had no service.
We apologize for any inconvenience this may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
******************************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
*********************Initial Complaint
Date:08/04/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have made an order through boost mobile and said I was approved for the financing program I paid the amount of $110.00 roughly just for them to tell me 3 days later that I wasn't approved after all but yet they still proceeded to take money from my credit card and it's been over a week and still no order nor refund of what they took from me and then I tried calling them several times just so they can give me bull c*** and give me the run around and talk very disrespectful to me I don't appreciate this company at all!Business Response
Date: 08/29/2024
August 27, 2024
*************************
***************
******, IN 46953
Re: BBB Complaint #********
************** - *************
Dear ****************:
On August 5, 2024, we received your complaint, dated August 4, 2024, filed with the Better Business Bureau.
You said you placed an order and you were approved to finance it. You paid $110.00 and three days later, you were told you were not approved; yet, this money was still taken from your credit card. You indicated that it has now been over a week, and you have not received the order or a refund.
My attempts to contact you at ************** on August 26 and 27, 2024, were unsuccessful, but I left a voice message with my contact information. I also sent an email to you at ********************** with a request to contact me.
A review of your account found the order was created on July 30, 2024, and $100.10 paid to establish a finance agreement for two devices. However, it was canceled by our fraud team, and a $100.10 refund issued on August 10, 2024. I also found a $26.17 payment on August 18, 2024, for service on one of the devices.
On August 27, 2024, I submitted a $26.17 refund;please allow up to ten business days for processing.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************Initial Complaint
Date:08/03/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not had working phones on both cell lines for over a week with Boost. I have spent 10 hours on the phone attempting to get it resolved. I continue to be sent to different departments and individuals who tell me they are sorry the person before them provided false information, but they would restore service. I still have no service, yet I'm still being billed. I still need service as I'm losing money without service everyday. I have been told it was escalated again, and may take up to another 72 hours. Ticket number ********Business Response
Date: 08/13/2024
August 9, 2024
*************************************
8034 N. FM 1235
*******, ** 79603
Re: BBB Complaint #********
************ - *************
Dear ********************:
On August 5, 2024, we received your complaint, dated August 3, 2024, filed with the Better Business Bureau.
You said you have not had working service, and you expressed frustration with the amount of time it has taken for your issue to be resolved.You also disputed being billed for service while you were unable to use it, and you expressed frustration with the ticket turnaround time. You requested a billing adjustment.
When we spoke, you confirmed your service is working; however,you requested an additional credit. I offered an additional courtesy credit of $10.00, which you accepted. This was applied to your account on August 9, 2024.
I regret the way your issue was handled by our representatives. Thank you for bringing this issue to our attention, so that we may address it with the appropriate personnel.
Agents are required to provide the general timeline of 72 hours for the ticket to be addressed, as our back office teams need time to research the details of the ticket. We regret that you do not agree.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Customer Answer
Date: 08/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:08/03/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My 81yr old mother who lives in *******, ** had terrible phone service so she switched phone service to Boost Infinite (now known as Boost Mobile) in Dec of 2023. She switched to them since they advertised they pull from the strongest signal of other carriers. She tried it for 3 months and the service was terrible. She sounded like she was underwater. So she called to cancel the service on March 27, 2024. She had paid $55, in Jan, Feb, and Mar of 2024 for service and paid off a phone when she cancelled their service $160. Boost would not release her number to another carrier. Out of frustration she ended up getting a new phone number and signed up with T-Mobile. Boost continued to withdraw $25.32 out of her bank account **** *********** of 2024. She asked me why Boost was still taking money from her so I called them. On June 14, I called customer service and was told by an agent, who was whispering "Tell your mom to have her bank block withdrawls from Boost". On July 28, I called again and the customer service person, *****, told me "Oh there must have been a glitch in our system, your mom shouldn't have been billed after we closed the account on March 28. I will submit a refund through my supervisor." I tried to stay on the line to make sure it was approved, but was told "Oh its Sunday it won't be today" and they hung up on me. So I called again on Monday 7/29, this customer service person, ********, said, I don't see a submission for a refund, let me submit one for you it will take a few days. I called again on Fri 8/2, this customer service person, ********, told me the refund was denied because the service was not disconnected and my mom was not eligible for a refund. This company is unethical and ripping off my elderly mother. I asked her if she talked to her bank, she did but they bank without more information won't block her account from withdrawals. I'm asking for help to get the last $75.96 refunded to my mother.Business Response
Date: 08/07/2024
August 6, 2024
*******************************
***********************
*******************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On August 5, 2024, we received your complaint, dated August 3, 2024, filed with the Better Business Bureau.
You said your mother requested to cancel her service, but it was not and you were unable to port her phone number to a new provider. You also expressed frustration with the service you were provided. You requested to receive a refund, but it was denied.
I regret the way your issue was handled by our representatives. Thank you for bringing this issue to our attention, so that we may address it with the appropriate personnel.
As a courtesy, a refund of $75.96 was issued to the **** ending in 9782 on August 6, 2024. Please allow 3-5 business days for processing and delivery.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Customer Answer
Date: 08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If my mother does indeed receive the credit on her credit card, then this matter can be closed.
Sincerely,
***************************
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