Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,968 total complaints in the last 3 years.
1,521 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For the past couple of years me and my family has had troubles out of our cell phones through Boost Mobile and we have been trying to deal with them but for the past 2 to 3 months since I bought a new phone with them (Boost Mobile)and put it on my account under my phone number I have had nothing but troubles and I have called them(Boost Mobile)and I have had one representative tell me that he did some kind of update and told me to turn the phone off and back on and it will work fine he never stayed on another phone with me to see how it worked.I also called in another time or two but it never got fixed.I then called in again on August 2nd around 11:30 and I was told by a representative that evening that I would get four ******* galaxy S24's one for each line on my account and I would pay ****** per month and they closed at 12:00 so he had to get off the phone with me but he did tell me how to do it online but I couldn't get it to work so I called in the next day and spoke to a representative about how I couldn't get it to work and then I spoke to his supervisor and told him what I was told on Friday night and he wouldn't do anything about it and he disconnected the call.I then called back in again and spoke to another supervisor who told me he would escalate it to there corporate office and I never heard back from ******I called back on August 4th and told another supervisor what I was told on August 2nd and he told me he couldn't help me with that and got a attitude with me and I got off the phone with him and I haven't called back since then.
Business Response
Date: 08/13/2024
August 10, 2024

*****************************
*****************
************************

Re:          BBB Complaint #********
                ************ - *************

Dear ************:

On August 7, 2024, we received your complaint, dated August 6, 2024, filed with the Better Business Bureau.

You stated that you have been experiencing issues with your services. You also mentioned that you were told on August 2, 2024, you could get four free ******* S24 devices with a monthly rate of $190.00. However, due to a system issue, the customer care representative was unable to process the upgrade, and when you called back in, the rate had changed and no one could honor the previous one. In addition, you expressed dissatisfaction with the customer service you received. You requested a refund.

Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. We have determined that the network serving the area where you is located within our coverage zone.This issue was escalated to our network team on July 17, 2024. Please allow time for them to be dispatched to verify coverage and make changes at the provided location.

As you have four lines on the account, if you elect to change to Infinite Access for Galaxy plan and are qualified to get the four devices, your monthly rate would be approximately $260.00 before taxes and insurance if elected. As you have automatic payments, you would receive a $5.00 discount for each line reducing the rate down to approximately $240.00 before taxes and insurance. For more information on this plan, please visit ******************************************************************.

As we do not have a plan for $190.00 that would give you four free ******* Galaxy S24s, we are unable to accommodate your request.Please note that your devices all show they are eligible for an upgrade. You may log into your online account or contact customer care if you need further assistance with this.

In the interest of customer service, a $50.00 credit has been applied to your account.

We strive to provide excellent customer service and we regret that your experience was unfavorable.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                **************************;
Initial Complaint
Date:08/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello again it's now August 5, 2024 and still no refund back since the July 21st. I have called Boost Mobile almost everyday last week and kept getting different stories it went from 3 to 5 days to 7 to 10 days then to 15 days and then got told 8 weeks. This is definitely not acceptable at all. Please get to the bottom of this due to my vehicle has to go into the shop since at this moment of time I am unable to drive it. And I need it for work and doctors appointments since I have a surgery coming up.Here is my previous message as well with all account information have been on the phone numerous times and I get several different stores. I have not received any tracking information. No devices nothing. I called them on Monday they Saif the refund was being process and it could take up to 5 days and it was the 3rd day they told me. So I called this morning and apparently no refund was being processed. The order has been canceled and it could take up to 7 to 10 days. They always said that they have to have the devices and I never received any devices nor the tracking information. My account is still in the negative and the stress they are causing me is insane. This is with Boost mobile and its under my fiance name ******************* the order number is **************. Something needs to be done now please. I did file a complaint online as well. I called again on the August 5 and kept getting told the order was canceled and the agent just kept repeating himself and never gave me a straight answer.*****************************
Business Response
Date: 08/13/2024
August 7, 2024

Mr. *******************
***************
***********************

Re:          BBB Complaint #********
                ************** - *************

Dear **************:

On August 6, 2024, we received your complaint, dated August 6, 2024, filed with the Better Business Bureau.

Your fiance, *****************************, submitted this complaint on your behalf. She said that she canceled the phone order, but did not receive the device. She was told a refund was in process, but then told it was not.

A review of the transaction found that the order could not be completed;therefore, a refund for $233.40 has been issued to the card ending in 1229.

We apologize for any inconvenience this may have caused.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                *****************************
Customer Answer
Date: 08/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Boost is stating I have to be with them a year before they can unlock my device to switch over to a new carrier.
Business Response
Date: 08/22/2024
August 22, 2024

***************************
********************************** B
*******, AZ *****

Re:          BBB Complaint #********
                ************ - *************

Dear ******************:

On August 6, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You requested your device be unlocked.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

Your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile *** card inserted.

*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*************************
GM - Retention Operations
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210
Initial Complaint
Date:08/05/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/5/2024 - unable to transfer phone plan from boost mobile due to technicians refusing to assist even with straight talk on the phone. Last representative. ****, refused to allow us to speak to a supervisor
Business Response
Date: 08/16/2024
August 13, 2024

***********************************
***************************************
*******, NY 14435

Re:          BBB Complaint #********
                ************ - *************

Dear **************************:

On August 6, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You said that on August 5, 2024, we refused to release your phone number to your new service provider. You also expressed dissatisfaction with the customer service you received. You requested to port out your number and for a refund to be issued.

Please note that phone number portability is regulated by the ********************************* (FCC) and Boost Mobile strictly complies with that process. In order for a carrier to initiate a port on behalf of a customer, they must provide pertinent billing information regarding the account where the number is being ported from. This information may include but is not limited to: account number, account ******'s name, phone number, five-digit ZIP code, passcode or the PIN that is referenced on the account in question. The information provided is inputted into the port request, which is then transmitted to the customers existing carrier. The existing carrier verifies the number to be ported is associated with the account, and that the account information provided in the port request matches their records. If the information is accurate, the port is approved in accordance with FCC guidelines.

Our records indicate that on August 5, 2024, you contacted customer care and requested the account be disconnected. The line was set to disconnect on August 10, 2024. Please note that the call was reviewed and all applicable disclosures were provided.

A review of your account reflects that your last payment of $16.65 on July 26, 2024, covered your services from July 11, 2024, through August 11, 2024. Therefore, we decline your refund request.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                **************************;
Customer Answer
Date: 08/16/2024

Complaint: 22096701

I am rejecting this response because:

Prior to that phone call that you are referencing, straight talk requested for the port number to be ported with no response from. There are also phone calls that were made by us reverifying the account number and port number repeatedly that you failed to mention in your response. I did call to request to disconnect the line and was advised that it would be disconnected August 11th at the end of the billing cycle, not the 10th as you referenced. I also called that same day with straight talk on the line to assist with the port out of the phone number, this is when we spoke to Emmy
This was my final phone call to Boost, and I highly suggest you listen to that call. We still are requesting to have the phone number ported out as the fact that boost mobile did not respond to straight talk's request when the account number and transfer pin were clearly provided as part of the request. The port out request was submitted 8/5. The boost mobile account was deactivated on 8/11, it seems this would be ample time to port the number out.

Sincerely,

*******************************
Business Response
Date: 08/26/2024
August 24, 2024

***********************************
***************************************
*******, NY 14435

Re:          BBB Complaint #********
                ************ -2024-08-18918

Dear **************************:

On August 23, 2024, we received your rebuttal,dated August 23, 2024, filed with the Better Business Bureau.

You stated that you are rejecting our response, as you attempted to port out your phone number prior to calling in to cancel. You also mentioned the account was disconnected on August 11, 2024, and your number has not been ported out yet.

Our records show you were on the phone with customer care on August 5, 2024, and you disconnected the call while our porting team was looking into the issue holding up the port. Please note that the call was recorded; while you were on hold with our representative, you informed your new service provider to just assign you a new number and then you abruptly ended the call with us.

A review of your account reflects that it was disconnected at the end of the day on August 10, 2024, and the line is not eligible to be restored.

As porting requires the account to be active, this account is no longer eligible for the number to be ported out.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************

Customer Answer
Date: 09/03/2024

Complaint: 22096701

I am rejecting this response because at no point did I EVER state such thing to the representative on the call. I would like to be provided a copy of the recorded call that you are referencing. I spoke with the representative for over 40 minutes with no resolution. I also did not disconnect the call. I would also like to point out that at no point have you mentioned that this was a 3 way call with straight talk or that your representative did not actively engage us most of the time except to repeat the same exact information over and over again. I would also like to point out that your this agent also was in a call center that was so loud that we could here other representatives discussing other account holders information, more information that you have failed to include.
No further communication is requested as there is resolution to this matter. Over a course of a week, not a single representative was able to port out the line, and we also have Straight Talk that can confirm that information as well. That is a shortcoming of your business and is at no fault of mine.

Sincerely,

*******************************
Initial Complaint
Date:08/05/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to pay for a line that should have been removed from my account a month ago. I had to pay for both lines to get the line removed and they did not offer me the balance back or even apply it to the next month's bill. I just want the balance to be transferred to the next bill or a refund issued. Boost mobile holds on to lines because they do not want you to transfer your service which is ridiculous
Business Response
Date: 08/29/2024
August 26, 2024

Mr. *********************
***************
*****************

Re:          BBB Complaint #********
                *************

Dear ****************:

On August 6, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You stated that you had to pay for both lines on your account before you could remove one of the lines, which should have been removed already. You requested a refund.

The device for the phone line ************** was listed as lost/stolen in our system, but this would not stop the billing system from requiring a payment for the line.

When I called today, August 26, 2024, I spoke with ****************. I confirmed that the line to be disconnected was **************. I disconnected that line and submitted a refund for the $40.00 payment made on August 5, 2024.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                *********************
Initial Complaint
Date:08/05/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I PURCHASED MY DEVICE IN SEPTEMBER OF 2023. I PAID FOR MY DEVICE IN FULL. ACCORDING TO BOOST MOBILE POLICY, BECAUSE MY DEVICE WAS PAID IN FULL AT PURCHASE IT SHOULD BE UNLOCKED IMMEDIATELY OR WITHIN 2 BUSINESS DAYS. BOOST MOBILE IS TELLING ME THAT I HAVE TO HAVE THEIR SERVICE FOR 1 YEAR BEFORE THEY UNLOCK THE PHONE. THE POLICY DOESNT STATE THAT. THEY ALSO SAID THAT I AM NOT UNDER ANY CONTRACT AND I AM FREE TO GO TO WHEN EVER I WOULD LIKE. HOW IS THAT POSSIBLE WHEN I WAS TOLD I HAVE TO HAVE THE SERVICE FOR A YEAR BEFORE UNLOCKING THE DEVICE? UNLOCKING THE DEVICE WILL ALLOW ME TO SWITCH SERVICE PROVIDERS BUT IF THE DEVICE IS LOCKED I CAN NOT SWITCH. THEY SAID ITS NOT A CONTRACT BUT IT SEEMS LIKE ONE TO ME. THE POLICY WAS UPDATED ON 7/15/24 ACCORDING TO THE "UNLOCKING POLICY". ************************************************************* I WAS TOLD THAT BECAUSE MY PHONE WAS DISCOUNTED, I HAVE TO PAY OFF THAT AMOUNT BEFORE IT CAN BE UNLOCKED. IF I RECEIVED A DISCOUNT, WHY DO I HAVE TO PAY THAT BACK BEFORE MY PHONE IS UNLOCKED? THAT IS LIKE PAYING THE DISCOUNT BACK TO BOOST MOBILE. I SPOKE WITH TWO CUSTOMER SERVICE REPRESENTATIVES. THE SECOND REPRESENTATIVE WHO WAS A FEMALE REFUSED TO GIVE ME HER NAME WHEN ASKED AND ENDED THE CALL BECAUSE SHE COULD NOT EXPLAIN THE UNLOCKING POLICY TO ME AFTER I ASKED HEER MULTIPLE TIMES. IT SEEMED AS IF SHE DIDNT KNOW THE ACTUAL ************* AND WOULD NOT READ IT TO ME WHEN I ASKED HER TO.I FEEL LIKE THEY ARE DOING ILLEGAL PRACTICES, THEY ARE NOT THOROUGHLY EXPLAINING THE PURCHASE AND PROCESS.
Business Response
Date: 08/27/2024
August 21, 2024

***********************
******************
*********************;

Re:          BBB Complaint #********
                ************ - *************

Dear ************:

On August 6, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You said that you purchased a phone in September 2023, but it cannot be unlocked because it does not meet our requirements. You indicated that you were not made aware of this when you purchased the device.

When we spoke today, I informed you that Boost Mobile will unlock a device under the following circumstances:

The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months

Nevertheless,I agreed to unlock the phone if you could provide a purchase receipt showing the date of purchase was in either September or October 2023, and also identifies the retail stores location. I sent an email to the address in your complaint regarding this agreement and requested verification of the **** for the phone in question.

You immediately responded with this information, and I confirmed the store is an authorized Boost Mobile retailer. The process has been initiated and your phone should be unlocked within the next 72 hours.

Sincerely,

***************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started phone service online with boost infinite July 20th 2022 I ordered two devices iPhone 15 pro 512Gb and also an iPhone 15 512 GB. Both devices were never delivered at my residence. But on *** and it says it was delivered July 22nd 2024 I looked around everywhere and no package signature was required for package and nobody was home the day that package was supposedly "delivered" I filed a lost package claim online through *** July 24th 2024 *** opened a investigation to try and locate my lost package *** has since then updated on their end stating their investigation is complete unfortunately package was not found so *** has filed a claim to shipper (Boost Infinite )over package being lost for me to contact shipper (Boost Infinite) for more information. I've contacted shipper (boost infinite) multiple times like instructed to do but have been told every single time by (Boost Infinite) "*** still needs to finished investigation" I told boost infinite customer support *** direct me to contact shipper which is them for more information that they have completed investigation.. I expressed how this is very frustrating due to the fact that I keep getting sent back and forth from boost infinite and *** repeatedly both have told me to contact the other one. I'm very ***et at this point due to the fact that it's been almost 3 weeks and still no phones my current phone service ended last week. Only because I was supposed to have my new devices by now through Boost infinite now my family an I are out of a phone as of now I have a newborn an a 2 year old autistic son that's special needs that being said it's very important that I have a working phone to be contacted for scheduled appointments for my 2 year old not only that but for emergency reasons. I am liable for both devices they both are on my credit. At this point I feel like I have been taken advantage of. PLEASE CAN SOMEBODY HELP ME GET ANSWERS SO I KNOW WHAT'S GOING ON INSTEAD OF LEAVING ME IN THE DARK
Business Response
Date: 08/29/2024
August 21, 2024

Mr. ***************************
*****************
*******, OR 97501

Re:          BBB Complaint #********
                ************ -2024-08-17230

Dear ****************:

On August 6, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You said you purchased two devices that were delivered to your address, but you never received them. You filed a claim with **** and you were informed to work with Boost Mobile regarding the lost devices. You also expressed frustration with going back and forth between Boost Mobile and **** You requested to receive a refund and a credit report correction.

*** tracking shows the devices were delivered and signed for by you, so you must work with *** regarding your claim. Your request for a refund is declined, and you are financially responsible for these devices.

We strive to provide excellent customer service and we regret that your experience was unfavorable

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was sold a old 3g phone..and they wont refund my money.. i had to go a buy another phone being that one wouldnt work with 5g. Why is there 3g phones in store..thought they went away years ago..they shouldnt b allowed to sell things that wont work with there own network and then refuse to give ur money back...very deceitful..
Business Response
Date: 08/30/2024
August 28, 2024

*****************************
***************
*********, SC 29689

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On August 8, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You stated that you purchased a 3G device not capable of operating on a 5G network,and your request to return it was denied. You requested to return the device for a refund.

While the Boost Mobile 3G network is being retired, it will remain active until October 28, 2024.

When we spoke today, you confirmed your device has been returned for a full refund and you no longer require assistance.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************************;
                ******, CO 80210

                *****************************
Initial Complaint
Date:08/05/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Placed an order to start boost infinite service. Payment was made and order was shipped. Upon shipping the sender had *** send devices back to them stating fraud without reason. I contacted boost immediately and they stated I would have a refund...over 15 days later boost has yet to return my money for devices I never received. I've spoken with them on several occasions via chat and over phone and they have yet to resolve issue. Dish network and boost are horrible and seem to be fraudulent. Give me back my money! Now!
Business Response
Date: 08/27/2024
August 21, 2024

*****************************************
*********************************************
******************

Re:          BBB Complaint #********
                ************** - *************

Dear **********************:

On August 6, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You stated that you ordered a device on July 15, 2024, but it was canceled as fraudulent.Despite this, you have not received a refund for the device. You requested to receive a $132.80 refund.

Our records show a $132.80 refund was issued on July 28, 2024.

We regret any inconvenience.

Sincerely,

***********************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************************;
                ******, CO 80210

                *****************************
Initial Complaint
Date:08/05/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This business is selling counterfeit Apple products (such as lightening adapters, chargers, etc) and passing them off as real. Not disclosing that the devices are counterfeit and refusing to refund the items once people find out due to poor quality and return them.
Business Response
Date: 08/13/2024
August 10, 2024

**************************************
MO 64133

Re:          BBB Complaint #********
                *************

Dear *************************:

On August 7, 2024, we received your complaint, dated August 5, 2024, filed with the Better Business Bureau.

You stated that a store is selling Apple products that are not real and they are refusing to accept returns. You requested the discontinuance of these advertisements.

Boost Mobile stores are independently owned and operated,and as such, they maintain their own phone inventory and set their own return and exchange policies.

Please visit the store where you purchased the items for further assistance.

We appreciate your feedback and your concerns will be shared internally with the appropriate personnel.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                **************************;

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Boost Mobile

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Team Mobile - Green Springs

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Boost Mobile is NOT a BBB Accredited Business.