Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

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  Boost Mobile

  1 SW 107th Ave Unit 3 Miami, FL 33174-1415

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  Boost Mobile

  1420 Paramount Dr Ste B Huntsville, AL 35806-2834

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  Boost Mobile

  1520 W 21st St N Wichita, KS 67203

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/7/2025 I placed an order to add a line to my service. On 7/8/2025 I got and email saying my order wasnt processed and to call. I called gave my information and they said my order is in progress I should be receiving tracking update soon, no later that 72hrs after order placement. On 7/10/2025 came still no update so I called back, this time the customer service *** reached out and connected me to consumer protection and they told me my order was cancelled on the 8th when I got the email. So one departments system says cancelled and anothers still says in progress. Neither department can further help me and there is no other department available to assist, so basically my money is just floating in the air with no real time frame on release. They told me there was no way for them to hard cancel out the order I just have to wait.

  Business Response

  Date: 08/01/2025

  July 30, 2025
  
  
  
  Mr. ******* ********
  *******************************
  **********************;
  
  Re:          BBB Complaint #********
                  ************ -2025-07-14071
  
  Dear Mr. ******************* July 11, 2025, we received your complaint, dated July 11, 2025, filed with the Better Business Bureau.
  
  You said that on July 7, 2025, you placed an order with Boost Mobile. You then received an email stating the order was not processed. When you contacted customer care, they were unable to cancel the order or release your payment.
  
  My attempts to contact you at ************** on July 29 and 30, 2025, were unsuccessful, but I left a voice message with my contact information. I also sent an email to you at ********************* with a request to contact me.
  
  A review of your account confirms the order placed on July 7, 2025, was canceled and the pending transaction of $174.21 voided. These funds were released back to your banking account and were never fully collected.
  
  We regret any inconvenience you may have experienced.
  
  If there are further questions or concerns about this issue, please feel free to contact me at ************** or ********************************************.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate Case Manager
  Executive Escalations Team
  Boost Mobile
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a cell phone with boost Mobile. I got this cell phone in February. This phone number has been listed as a landline since February.Ive been asking them to fix the issue. They finally put a ticket in July 2, 2025. They closed the ticket July 9, 2025 and that it was resolved. It is not resolved. I am unable to receive Zelle payments for my business. Every time I call them they say that theres nothing that they can do. I contacted my bank and my bank told me to contact my carrier so this has been an ongoing back-and-forth game. They are not trying to help me and this phone number is listed as a landline not a cell phone. I am unable to receive ***** payment. I am unable to verify my identity with TD and I could provide you guys with all of the proof.

  Business Response

  Date: 08/01/2025

  July 19, 2025
  
  
  
  Ms. Cydane *******
  *******************************
  *************************
  
  Re:          BBB Complaint #********
                  ************** - *************
  
  Dear Ms. ****************** July 11, 2025, we received your complaint, dated July 10, 2025,filed with the Better Business Bureau.
  
  You said that you have been unable to register with ***** because your phone number is coming up as a landline. You requested assistance since customer service was unsuccessful in resolving the issue.
  
  I requested our wireless management team contact you for assistance. They did so and explained that everything on our end is accurate.They have also been assisting you with contacting your bank and Zelle in order to ensure that they have your phone number correct in their system. 
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile
  
  cc:           ****** /******* Better Business Bureau
                  *******************************************;
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cell phone service was suspended from July 3rd, 2025 - July 6th, 2025 while on vacation. My balance was zero so there was no reason for services to be suspended. After speaking with multiple agents who assured me my service would be reconnected within hours, I ended up having to wait 3 days. Fast forward to July 9th, 2025 and my service was suspended again with a zero balance. Once again, I was assured my service would be restored within hours and Im now on day 2 without cellular service. They didnt offer any credits or anything for the inconvenience. Im just stuck without cellular service for no apparent reason.

  Business Response

  Date: 07/31/2025

  July 22, 2025
  
  
  
  ****** *.
  *************************
  ***********, ** 90044 
  
  Re:          BBB Complaint #********
                  ************** - *************
  
  Dear ****** *.:
  
  On July 10, 2025, we received your complaint, dated July 10, 2025, filed with the Better Business Bureau.
  
  You said that your service was suspended while you were on vacation July 3 and ******, even though the account had a zero balance. Therefore, you requested a refund.
  
  A review of your account found that the payment made on June 3, 2025, was $46.12 short and carried over to the June 9th billing statement increasing the amount due to $184.69. However, since the full amount was required and not paid on July 3, 2025, your account was suspended. Please note that issuing a refund would force the account back into suspension, so your request is denied.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:07/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  while my service was active; the quality of phone functionality was disappointing. However I still paid per the agreement. The agreement was to go on an iPhone plan, it was about 80 a month plus tax and it included cost of device payment and phone service. I had a surge of extenuating circumstances from my fathers cancer going to stage four, to my own injury from a car accident causing me trouble and even my partners job firing him as a form of retaliation. My partners ex work kept his last check and denied their responsibility for unemployment. My partner had been attacked by his boss before he was fired and the company didnt want to fire the boss, so they waited and gave fake excuses to fire my partner and after he was fired the ex manager called in a false police report. You drive auto really tried to RUiN our life, on top of the other health struggles we had to deal with. I called boost because things are finally being straightened out for me and wanted to see what options aside from paying *****. 50 for the full device cost, when we have already made many monthly payments which include payments toward the device as well as a lower cost for the device. I called ********************** last night and explained, that agent acted like she had no idea what I wanted, she told me I could pay 120 and have service to phone restored but by end of July remaining 900 would be needed for the device ( mind you we have already put money in monthly to go to device cost). I asked to speak with who ever could help with extenuating circumstances. She got me to a resolution specialist, ****. **** acted ignorant as if he didnt understand a thing I was saying or asking. I calmly spelled it out for him so he had to understand. I mean he works for boost and didnt know the phone service was suspended. He kept me on hold 3x and finally came back speed talked and tried to trick me into paying 120 by speaking fast. I then asked for details about how long til debt is sold. He didnt know.

  Business Response

  Date: 07/31/2025

  July 22, 2025
  
  
  
  Ms.******* *********
  ******************
  *****************
  
  Re:          BBB Complaint #********
                  ************** - *************
  
  Dear Ms. ******************** July 10, 2025, we received your complaint, dated July 10, 2025, filed with the Better Business Bureau.
  
  You said that you had technical issues with the service. You then experienced a series of hardships and you want to see if any exception can be made due to your situation. You also expressed concern regarding the customer service you received.
  
  When we spoke by phone, I informed you that your account was disconnected due to nonpayment. I advised you that I could look into restoring your account along with the financing for your device. Unfortunately, I was unable to reinstate your financing due to the amount of time that has passed since your last payment.
  
  We regret that you were unhappy with our customer service and your concerns will be reviewed internally.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile
  
  cc:          ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******, CO 80210
  
                  ****** Steffani 

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very bad customer service, no one willing to help, just dismiss. I called and the employees talked down at me and refused to help. My service has been dropping at least 10 times a day , I have over 100 screenshots of failed calls within the last month, my internet has not been working , I asked has there been any service outages in my area they said they dont know , dont have access and overall very rude. I got transferred to supervisor ****** WX5 the first rep ****** refused to give me his id number , I lay every month and I cant believe I was treated this way. Ill get an attorney to obtain boost outage records in my area and sue because this is financial abuse and it wont be tolerated! I just lost service again while writing this complaint Ill attach it . They also refused to give me my account number.

  Business Response

  Date: 07/31/2025

  July 23, 2025
  
  
  
  Ms.******* *******
  IL 60504
  
  Re:          BBB Complaint #********
                  ************** - *************
  
  Dear Ms. ****************** July 10, 2025, we received your complaint, dated July 9, 2025, filed with the Better Business Bureau.
  
  You stated that your service is not working properly, as you are experiencing dropped calls. You also expressed concern regarding the level of customer service you received.
  
  A review of your account reveals that you contacted us on July 9, 2025, to report your concerns. I requested that our ******************* team contact you. They spoke with you and determined that your service would improve by a network swap,which was completed. On July 15, 2025, you agreed to contact us if any issues continue.
  
  We strive to provide excellent customer service and we regret that your experience was unfavorable.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile
  
  cc:          ****** / ******* Better Business Bureau
                  *******************************************;
                  ******, CO 80210
  
                  ****** Steffani 

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone service does not work. I have called them multiple times (even from land line phones) and have been hung up on saying they can not hear me. Have not been able to fix my phone after more than 5 hrs and at least 20 calls on phone with them. Now they say it's my Sim card but random things will come through like telling me I have voice mail. From around 10pm- 6pm the next day phone shows no service, emergency calls only and shows a circle with a line through it. Then from 6pm til around 10pm it shows 2 bars and that it works but no one can hear me. This is not just my phone. It is there service! My phone has not worked for 4 days. So I asked if I can be refunded money I just paid 4 days ago to be refunded, since it has not worked since my last payment and I will go to a different provider and was told no. They said they have fixed it. I asked how if it still does not work? And was hung up on. Im going in circles with them and require a working phone for my job. This is not OK.

  Business Response

  Date: 07/31/2025

  July 23, 2025
  
  
  
  Ms. ******* ******
  *******************
  Dowagiac, MI 49047 
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear Ms. ***************** July 10, 2025, we received your complaint, dated July 9, 2025, filed with the Better Business Bureau.
  
  You said that you are having problems with people being able to hear you and vice versa. Although you have had numerous calls with customer care, the issue has not been resolved. Therefore, you request a refund.
  
  As stated in the Boost Mobile Terms and Conditions (which can be viewed on our website ******************************),coverage and quality of wireless services and data speeds may be affected by conditions beyond our control. Wireless services cannot be regularly transmitted through concrete structures, such as buildings, basements, walls,and various other structures. As a result, customers may experience difficulty making or receiving calls while indoors. In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service.Please note that the nature of wireless signal precludes any carrier from providing seamless coverage, and Boost Mobile offers no warranty or guarantee of such.
  
  However, as stated in my email to you, one of the options is to switch your network. I can also provide the information you need to switch to another carrier. As a courtesy, I applied an additional credit of $35.38 to your account. This, along with the $15.00 credit applied on July 9, 2025, will cover the next two months of service.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on vacation a lost my boost SIM card. Returned to the ***, call boost CS on 5/11/25 to cancel my account, account was cancelled. Fast forward to today 7/9/25, I saw a pending charge of $46 on my bank account. Called ********************** to find out whats going on, I was told they couldnt help me after verification of identity; who told me she couldnt give me my telephone number. Got transferred to cancellation ***** I was told he couldnt pull up my account. Now Im stuck paying for a product Im not using, have no interest utilizing.

  Business Response

  Date: 07/15/2025

  July 11, 2025
  
  
  
  Ms.Mynah ******
  ******************************************** D
  ***********, FL 32065 
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. ***************** July 9, 2025, we received your complaint, dated July 9, 2025, filed with the Better Business Bureau.
  
  You said you called in May 2025 to cancel your service, but you were charged $46.00 on July 9, 2025. You indicated that you received no assistance from customer care because you were unable to verify your account.
  
  When we spoke, you said that you did not want to keep the phone numbers ending in 5884 and 1619. These lines were canceled at your request. A $46.05 refund was issued to your card ending in 1307. Please allow 3-5 business days for processing and delivery.
  
  We are committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes to the account.If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested.Please note: this has no effect on your service.
  
  We apologize for any inconvenience.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ****** *****
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile
  
  cc:          ****** / ******* Better Business Bureau
                  *******************************************;
                  ******, CO 80210
  
                  ****** ********

• Initial Complaint

  Date:07/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the sim cards June 27 & received them on the 2nd.I ported my number from Cricket wireless to boost.I lost cell service on the July 3 & back on July 5 by going back to Cricket Wireless.Boost Mobile customer service is horrible.

  Business Response

  Date: 07/31/2025

  July 24, 2025
  
  
  
  Ms. ******* *** *****
  ********************
  Murrells Inlet, SC 29576 
  
  Re:          BBB Complaint #********
                  ************** -2025-07-13919
  
  Dear Ms. **************** July 9, 2025, we received your complaint, dated July 9, 2025, filed with the Better Business Bureau.
  
  You said that on June 27, 2025, you ordered SIM cards from Boost Mobile and ported your phone number over. You lost service on July 3, 2025, and you went back to your previous service provider on July 5, 2025, but you have been unable to procure a refund.
  
  When we spoke today, July 24, 2025, I informed you that a review of your account indicates a $40.08 refund was initiated July 9, 2025, for the payment made. However, the refund process was not completed since you stated the payment card was no longer valid and you would need a paper check. Our system requires the refund to be processed by the original payment method. If it is not accepted by your financial institution, a paper check will be mailed out to you.
  
  I submitted a new request for the $40.08 refund; please allow up to two weeks for processing.
  
  We regret any inconvenience you may have experienced.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate Case Manager
  Executive Escalations Team
  Boost Mobile
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  ****** ********

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I switched to Boost Mobile in May 2025 after seeing a promotion that offered an iPhone 13 for $100 if I switched providers in-store. According to the store representative, I would only need to remain on their premium plan for 3 months. I have now made those 3 payments, but when I asked Boost about canceling the service or paying off the phone, I was told Im locked into a 12-month plan, something I was never informed about at purchase.I contacted customer service multiple times and was told the store that sold me the phone was independently run, so they could not provide details about my contract. When I contacted the store, I was told they didnt remember the promotion, couldnt help me unless I came in person, and suggested I call random other Boost stores for help.I am now paying $72 a month for a plan I no longer want, with no way to confirm my remaining obligation or even whether I still owe money on the phone.Boost has failed to provide any clear, written information about my contract. I simply want to know:What I actually agreed to When I can switch plans or cancel Whether I can pay off the phone and move on I have chat screenshots and my original receipt to support this claim. I believe this is an issue of deceptive advertising, lack of contract transparency, and poor customer support.

  Business Response

  Date: 07/31/2025

  July 19, 2025
  
  
  
  Ms. ****** Vanbaba
  ***************************
  **********, ** 22315
  
  Re:          BBB Complaint #********
                  ************** - *************
  
  Dear Ms. ****************** July 9, 2025, we received your complaint, dated July 8, 2025,filed with the Better Business Bureau.
  
  You said that when you purchased your phone, you were advised you would have had to keep our Premium plan for three months; however, when you inquired as to when you would be able to change your plan, you were told you were under a 12-month contract. You request that we allow you to change your plan after three months, as advised.
  
  When we spoke by phone today, I informed you that you are not under a contract with Boost Mobile; however, the device you purchased does have a 12-month plan requirement. I agreed to forward the details to our retail team for internal investigation once you forward me a copy of your receipt.
  
  Unfortunately, you do not have the option to pay off the device,as you are not financing it.
  
  If there are further questions or concerns about this issue,please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** ****
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile
  
  cc:           ****** /******* Better Business Bureau
                  ******************************************;
                  ******, CO 80210
  
                  ****** ********

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Someone from Boost Mobile reached out to me and helped me through my situation. They were able to help me lower my bill and answered the questions I had to the best of their ability.

  Thank you for the support and for following up.

  Sincerely,
  
  ****** Vanbaba
  

   

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about May 14, 2025 I bought phone services and accessories from Boost Mobile. The services is the worst that I've ever had. I paid $172 down payment and $73 a month phone bill. That's outrageous and down right stealing. The phone or Bluetooth won't stay connected. There are areas, (it's the same areas most of the time) that's not going to connect. It's like going to h*** and back. This is awful. I've talk with the internet specialist over & over, changing towers, restarting my phone many many other gimmicks. Nothing is working and I want ALL my money back. I tried to remedy this from the start but they refuse. I intend to file a claim in small court.

  Business Response

  Date: 07/30/2025

  July 21, 2025
  
  
  
  Mr. ******* ******
  *********************
  *********************
  
  Re:          BBB Complaint #********
                  ************** -2025-07-13738
  
  Dear Mr. ***************** July 8, 2025, we received your complaint, dated July 7, 2025, filed with the Better Business Bureau.
  
  You stated that you experienced poor service in select locations and troubleshooting efforts have not remedied the problem. You requested a full refund for all products and service rendered.
  
  In an effort to help improve your service experience, our technicians sent you a new SIM card to optimize your network capabilities. You said you would call the direct number provided to complete the process at a later time.
  
  In the interest of customer service, the device with the **** ending in 3036 (associated with your account ending in 9363) has been unlocked in our system, allowing you to port your number to another carrier. A $184.00 refund was issued to the credit/debit card ending in 1161. Please allow 7-10 business days for processing.
  
  We regret that your experience was unfavorable.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  Sienna ******
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************************;
                  ******,CO 80210
  
  ****** ********