Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,030 total complaints in the last 3 years.
- 1,496 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint and request immediate resolution regarding a highly unprofessional and unresolved experience I had at one of Boost Mobile store locations on October 11, 2025, at approximately 6:33 PM.During my visit, I intended to switch my service from T-Mobile to Boost Mobile while keeping my original phone number. However, the representative at the store, ****************, without my permission, changed my number and proceeded to create a new account with a number I never authorized: **************. As soon as I was informed of the number change, I expressed clearly that I did not wish to proceed with the activation or the transfer. Despite that, the transaction had already been processed, and my phone was never activated with Boost Mobile. I am still currently using my T-Mobile service, and I have not used the Boost number assigned to me.When I requested a cancellation or refund, the store manager, Uzi, was extremely rude, dismissive, and unprofessional. She outright refused to help me or acknowledge the stores error. I was not offered any assistance or viable solution, and I left the store with a phone that was not activated, a service I did not ask for, and money spent for something I did not receive.Since leaving the store, I have made multiple attempts to contact Boost Mobile customer service, only to be repeatedly told to dispute the charge with my bank rather than receiving any real assistance. This is an unacceptable response to a clear issue caused by your in-store ******** be clear:I did not authorize the number **************.My phone was never activated with Boost Mobile.I am still using my T-Mobile service.I am being asked to pay for a service I neither requested nor used.I was treated unprofessionally by both the employee and the store manager.I have not received a refund or cancellation, despite my immediate objection at the point of sale.Business Response
Date: 10/29/2025
October 28, 2025
Ms. ******* ******
*******************************
****, TX 77449
Re: BBB Complaint #********
************** - *************
Dear Ms. ***************** October 13, 2025, we received your complaint, dated October 11, 2025, filed with the Better Business Bureau.
You said that on October 11, 2025, you visited a Boost Mobile retail store and attempted to move your service from T-Mobile and port in your phone number. The employee created a new account with a new number without porting your number. You requested an immediate cancellation of the transaction, and they refused to provide any assistance. When you contacted us about this, you were told to dispute the charge with your financial institution.
When we spoke today, you were unable to discuss your concerns and took down my contact information to call me later.
Boost Mobile retail stores are independently owned and operated; as such, they set their own individual policies and procedures regarding products and services separate from Boost Mobile Wireless.
When you spoke to one of our agents, they correctly said to dispute this transaction with the store or through your financial institution. However, I would like to forward your complaint to our retail escalation team for review, but I need the store location and any other identifying information.Please contact me at ************** or ********************************************.
We regret any inconvenience you may have experienced.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:10/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a new phone 9/21 for $248 it was supposed to be delivered on 10/7 I waited nothing I called them just to find out they canceled my order no phone call no email they claimed they refund me on 9/23 I still have not received my money back and they kept saying check with the bankBusiness Response
Date: 10/29/2025
October 22, 2025
Mr. ***** *****
*************
Gary, IN 46402
Re: BBB Complaint #********
*************
Dear Mr. **************** October 13, 2025, we received your complaint, dated October 10, 2025, filed with the Better Business Bureau.
You stated that you ordered a new phone and paid $248.00 on September 21, 2025, but you did not receive it. You found that the order was canceled by Boost Mobile, but it was not refunded. You said that customer care told you to check with your bank. You requested a refund.
A review confirmed that an order was placed on September 21, 2025, and canceled by Boost Mobile the same day. Our records reveal that a refund of $248.32 was issued on September 23, 2025, to a credit/debit card ending in 4051. Please confirm receipt of these funds with your financial institution.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
**************************************
******, CO 80210
***** *****Initial Complaint
Date:10/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost cancel my order and received the returned device and has not issue the refund where on their email it states clearly I would receive my full refund upon them receiving the product that they requested to be returnedCustomer Answer
Date: 10/16/2025
The content of this complaint is added to your original complaint and will be processed through that complaint as needed.
Desired Resolution
Refund; DeliveryBusiness Response
Date: 10/29/2025
October 14, 2025
Mr. ****** *********
****************************************************
**************************;
Re: BBB Complaint #********
*************
Dear Mr. ******************** October 10, 2025, we received your complaint, dated October 9, 2025, filed with the Better Business Bureau.
You said your order was canceled but not refunded.
When we spoke, I informed you that refunds of $108.24 and $60.61 were issued to the credit/debit card ending in 8530 on October 11, 2025. Please allow 3-5 business days for processing and delivery.
We sincerely apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:10/09/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up for the ******* Infinite access program when I purchased my Galaxy s24 ultra from Boost mobile. One of the reason I chose this was because both the website and the phone representative I spoke said that I could update my device to any new Galaxy device after a year or so with no issue if I signed up for that plan and financed the device. Fast forward to today and the release of the Galaxy * Fold device I am told that I am not eligible to upgrade to this device. If I wanted get the device I would have to pay the balance of my new device and then trade it in to get the * Fold. This is not what was said when I bought the phone. This is basically bait and switch at its' core. In the least this is a very deceptive practice.Business Response
Date: 10/29/2025
October 17, 2025
Mr. **** *****
**************************************************************************************
Re: BBB Complaint #********
************ - *************
Dear Mr. **************** October 10, 2025, we received your complaint, dated October 9, 2025, filed with the Better Business Bureau.
You said that you signed up for our ******* Infinite access plan when you purchased your Galaxy S24 with the understanding you could upgrade every 12 months. However, when you attempted to upgrade your device to the ************** you were told that you would need to pay off your existing device beforehand.
Boost Mobile's Infinite Access for Galaxy stipulates that customers may not upgrade to a different series phone (e.g., you may not upgrade from a Galaxy S Series to a Z Series or vice versa)as part of the Infinite Access plan. Please refer to our website **************************************************************************************************** for more information.
If you have questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** SteffaniCustomer Answer
Date: 11/01/2025
Complaint: 23996381
I am rejecting this response because:
Boost Mobile doesn't read you the contract when they are selling the plan. They make verbal promises, and then say, the representative miss spoke. Or as there response clearly says, you should read the contract. This is CLEARLY how they have been selling their services, therefore I REJECT their response and am seeking services from other providers.
Sincerely,
**** *****Initial Complaint
Date:10/09/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/30 I went to a Boost Mobile store after receiving a promotional txt offering a discounted iPhone 16e. The **** told me I had to switch to the $60 plan to qualify. I asked if I could later downgrade to my current plan, and she told me I could do so after 12 months. Based on that info., I decided to proceed with the phone upgrade. However, after waiting for a while, the **** informed me that she couldnt complete the transaction due to technical issues. While waiting, I noticed a poster showing Boost Mobiles current plans and realized that my existing plan was no longer offered. Because of this, I told her it was fine that the transaction couldnt be completed, as I no longer wanted to change my plan. I decided I would return another day and buy the phone at full price to keep my current plan.However, when I got home, I received a *********** saying my plan had been changed.I immediately called customer service. A manager said nothing could be done due to a system update & told me to call back the next day or in 2 dys. 10/1, I called again & spoke with a manager named Jimena. I explained the situation, and she assured me that someone would call me within 72 ********** switch my plan ******* one called, so I followed up on 10/5 and spoke with manager named ***. She insisted that my plan hadnt changed and that the increase in my bill was due to CA taxes. I explained that this was incorrect, as I had received a clear email stating my plan had been changed & Jimena said someone would contact me to resolve the issue. When I asked why I had received no prior notice from Boost if the increase was tax related, she could not provide a clear ***************, Im being charged $11.55 more and I didnt purchased the cell phone. Ive been a long time customer, but Im frustrated by the conflicting *********** of support. I would like my original plan to be reinstated, as I was pleased with my previous plan. If not I would need to seek a different carrierBusiness Response
Date: 11/03/2025
November 1, 2025
Ms. ****** ********
*********, CA 92027
Re: BBB Complaint #********
************ - *************
Dear Ms. ******************* October 9, 2025, we received your complaint, dated October 9, 2025, filed with the Better Business Bureau.
You said you attempted to upgrade your device and plan, but you encountered an error resulting in you not receiving an upgraded device. You then received a text message informing you that your plan was upgraded. You attempted to get your old plan back, but you were informed it never changed. You also expressed frustration with your bill increasing by $11.55.
Our records show the plan change did go through for the line ending in 8640. We are currently working to return this line to the original plan, but I am unable to provide a timeline for this to be completed.Until the plan change goes through, a credit will be applied to your account around the 20th of each month to bring the bill down to $75.00.
We sincerely apologize for any inconvenience this may have caused.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 11/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:10/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My son wanted to get his own phone plan so we shopped online and found an add by boost mobile stating 25 dollars unlimited talk text and data as well as a free phone. He went to the boost mobile store and set up the plan. I agreed to pay for it I was put on the phone and asked to give my bank info before I did I said I just want to make sure we are getting what was advertised. They confirmed it and lastly I asked to know the exact amount that would be charged to my account monthly. I was told $27.50 per month. Over the last four months every month they have charged 72 dollars a month to my account. I called to see why and they told me that the plan that was advertised was not the plan I got. That thats only available online. I recounted the experience and told them Im sure they have a recording of the call and they said that they dont keep the recordings. They said ***** requires them to put us on a premium plan for 6-9 months and at the end of that we can request to be moved to the plan they originally sold us. And until then they will continue to charge me three times the agreed upon amount. So far I have been charged 178 dollars more than agreed and it grows each monthBusiness Response
Date: 10/29/2025
October 27, 2025
Ms. Sky *********
*****************************
*************, ** 28584
Re: BBB Complaint #********
*************
Dear Ms. ******************** October 8, 2025, we received your complaint, dated October 8, 2025, filed with the Better Business Bureau.
You said that you are not being billed the rate you were quoted at a retail store. You would like a refund for the extra charges you incurred.
I sent you emails on October 17 and 27, 2025, but I did not receive a response.
I was unable to locate your account with the information you provided. We can contact the retail store you stated provided inaccurate information, but we will need further information regarding the transaction you said took place.
Please note that we offer devices at a highly discounted rate, which is why some plans are required with some devices.
If there are further questions or concerns about this issue, please feel free to contact me at *************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** SteffaniInitial Complaint
Date:10/07/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My father with the original boost plan was given a $25 a month plus Free Apple iphone plan food that was advertised on TV as the initial promotion. So he called and he got the plan and was incorrectly told he would get an upgrade every year. After 2 years when they didn't tell him he got a new free phone or tell him an upgrade. We called. Every time I put his phone number in. I get the exact same men from the first time they doubled his payment the first time told him to call back in 3 weeks. He called back in 2 months and this said when I put the phone number and he put the phone number in. We got the exact same men who sang Pakistani who doubled it from 25 to $50 a month and then told us we had to pay another $15 plus trade in the other phone. So I told him hang up because he tried to cancel. Then they said it's $400 for the free phone that he was given if he cancels. So I called back did not put the phone number in. Finally got women who are checking the account. Took it back down to 25 plus tax 31. Plus they're putting the credit on the account for the free promotion phone. So he's keeping the account but they ran us and circles trying to cancel. Apparently somebody has hacked the program and was diverting us to them every time we put his phone number in and he's 92 in *******. That's elderly fraud. So I'm going to be contacting the elderly affairs business also to make sure that boost Mobile knows what was done to my father that I had to deal with. He's hard of hearing he has health problems. They upset him and made my life harder also because I have to deal with this because of his hearing problems and when he's upset it's very difficult for me. I'm 66. I have health problems. If you cannot afford a program like this, then tell the people that the program has expired and don't make a promise on TV that it's $25 forever, a free phone and an upgrade. Apparently the upgrade program is $65 a month no trade ins ever?Business Response
Date: 10/29/2025
October 27, 2025
Mr. ***** Sundatrom
*******************
*********, ** 32578
Re: BBB Complaint #********
************ - *************
Dear Mr. ******************** October 7, 2025, we received a complaint, dated October 7, 2025, filed with the Better Business Bureau on your behalf.
The complaint states that you subscribed to the $25.00 per month plan and you were incorrectly told you could upgrade your phone.
A review of your account found that you were paying $5.55 in monthly finance charges from the date of activation in October 2023. In October 2024, you were charged $33.33 but in November 2024, the finance charge reverted to $5.55. The reason for the most recent increase to $33.33 is due to an audit that found your account is not eligible for the promotion you were receiving. You can reinstate the discount by upgrading to the Infinite Access plan. As a courtesy, we are not going to backdate the correct finance charge for the months you were charged the promotional rate.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:10/07/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Good afternoon, My complaint is with boost mobile. Me and my wife ordered 2 phones and were charged ******. This issue has been going on since August 2025 with no resolution from multiple customer service and managers from ***************************** see below for the breakdown as this has been going on for a long time now with multiple phone calls and wait times up to 2 and a have hours.August 17 we signed the contract for 3 phones on line with the boost agent. Order number 3038 ****** 1749.August 19 we were charged ****** August 25 the boost technician was setting up the phones at our house.August 25 we notified boost customer service that we received the s25 ultra in the 256GB not the 512GB.Return ticket for one phone not both was issued.August 25 applied for the second time. Order number 3038 ****** 0689 2 This was canceled with no notification as to why. The ****** was directly reversed. September 6 both S25 ultras returned by *** tracking number 1z8ar4153548814183.September 10 received at 10:29am by ********* refund has been received for the first order and payment of ******. All documents are in email form and can be provided if required. Thank you,***** ******Business Response
Date: 10/29/2025
October 10, 2025
Mr. ***** ******
*******************
*******, NY 14580
Re: BBB Complaint #********
*************
Dear Mr. ***************** October 7, 2025, we received your complaint, dated October 7, 2025, filed with the Better Business Bureau.
You said you ordered two phones, which you returned because the storage space was incorrect. You indicated that the second order was canceled, so no payment was taken for that order, but you have not received a refund for the first order.
Our records show that your second order was canceled because you attempted to add multiple devices within a ****** period. Two refunds of $104.00 were issued to the card ending in 4413 on October 6, 2025,and the remaining $132.78 issued to the same card on October 9, 2025. Please allow 3-5 business days for processing and delivery.
We sincerely apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:10/07/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Aug 2, 2025 ****** debited from account by ****************** for their 1 year free service promotion. Aug 4 received a bill charging me $5+ on autopay. Called wondering why I was being charged this when the promotion said a free year. **************** (cs) informed me I would have to activate phone to find out. Due to not receiving an answer and the agents condescending behavior I chose to do the 30 day EASY return policy. Sent phone back without ever removing from box. Aug 16 received an auto payment bill which would not go through due to the bank calling me and asking if this was a correct charge. So I called cs and asked why I was getting charged again and why wasnt I refunded originally? She put me on hold, came back and informed me that they attempted to put it back on the card but it was declined and they had cut a check and I would receive it in 14 business days days. Sept 9 spoke with cs (*****) approximately 3pm. Another apology, put on hold, she returned and said I would receive a check by Sept 29. Sept 30 went to bank to find out why they did not accept original return debit. I was told that they tried 4x but first time put incorrect address, 2nd time incorrect card expiration datecalled boost cs and spoke with ****** who informed me the bank was holding my money. I told him Im standing at the bank and this is incorrect. Plus I was told 2x a check had been sent but never received. I asked ****** to put me in contact with a higher up and he said he was the end of the line. So here I am contacting the BBB attempting to get my so called EASY refund of ****** (thats desperately needed) 2 months laterBusiness Response
Date: 10/29/2025
October 11, 2025
Ms. ******** ******
**********************
****, VA 23966
Re: BBB Complaint #********
************** - *************
Dear Ms. ***************** October 7, 2025, we received your complaint, dated October 7, 2025, filed with the Better Business Bureau.
You said you paid $978.65 for a device in order to receive a free year of service, but you were told you would be charged $5.00 on autopay. You were unable to get a clear answer regarding this charge and you returned the device. You indicated that a refund check was issued to you, but you never received it.
The terms and conditions for the free year of service state you will receive $25.00 off your bill for 12 months on the Unlimited plan. In order to receive the $25.00 price (pre-tax), you must be enrolled in autopay. You can find more information at *****************************************************************.
When we spoke, I informed you that a refund of $979.91 was initiated to the **** ending in 3074 on October 10, 2025;please allow 3-5 business days for processing and delivery.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Customer Answer
Date: 10/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ******Initial Complaint
Date:10/06/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against Boost Mobile regarding their advertised promotion for new customers.When I signed up for ********************* Unlimited Plan in October 2025, their website clearly advertised: $10/month for the first 2 months, then $25/month forever. I activated service, enabled *******, and paid $10.06 for my first month (October), which matched the promotion.However, my second months bill (due November 1, 2025) was already $25.17, the regular monthly price, instead of the advertised promotional price of $10. Boost Mobile effectively skipped the second discounted month.I relied on the advertised first 2 months at $10 offer when I chose Boost Mobile. By charging me the full $25 in the second month, Boost Mobile failed to honor the terms of their promotion.Business Response
Date: 10/28/2025
October 14, 2025
Ms. Yasemin Fincan
************************************
******************
Re: BBB Complaint #********
************** - *************
Dear Ms. ***************** October 7, 2025, we received your complaint, dated October 6, 2025, filed with the Better Business Bureau.
You said you established an account with ******************** to receive service for $10.00 for the first two months, but you are going to be charged full price in November.
When we spoke, I informed you that a credit of $15.17 was applied to your account on October 14, 2025, so your bill due in November will be $10.00. Your bill will go back to approximately $25.00 after November.
We sincerely apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 10/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Yasemin Fincan
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