Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,969 total complaints in the last 3 years.
- 1,510 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2024
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have recently bought a service plan from this company. I have then made actions to port my phone number from my old carrier ***** Well the port was approved and Boost says they cant help me and Im just a ticket in line so it could take up to 7 days to fix. Mean while my son has medical needs and they could not reach me when he had a medical emergency today. I also use this phone for work and I have started a new job where I need to use my phone a lot and I have not been able to. So now in turn my new job will possibly cut me loose for not having a working phone. I am at a loss and I cannot be promised a resolution and then have to keep playing phone tag using my neighbors phone for hours on end to get this fixed. I need help and they wont help me! Ive paid them money and still have no services!Business Response
Date: 08/13/2024
August 9, 2024
*****************************
****************
********************
Re: BBB Complaint #********
************ - *************
Dear ****************:
On July 31, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You said you attempted to port your phone number to Boost Mobile from AT&T. You indicated it was approved, but a ticket had to be submitted because the port was not successful. You disputed the turnaround time for the port to be completed.
My attempt to contact you at ************** on August 8, 2024,was unsuccessful. In our email correspondence you requested I call you back at **************, which I did but it appeared to not belong to you. I sent another email to ********************* requesting the best way to reach you.
Our records show that there is a financial agreement for a business account that has been transferred over. We will need your security PIN,so we can have AT&T move your phone number to a local market, and then we can perform a global reset and resubmit the port request.
We apologize for any inconvenience.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************Initial Complaint
Date:07/30/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been with Boost Mobile for 8 years, I have finally had enough of the crappy service, the employees, the customer service is non exhistant and their policy and procedures continually change with no notice, you'll get a message saying oh you can't do this we no longer have that option anymore. Now they are withholding 4 of the devices that I have paid for stating that I haven't had them for more than a year. I got 3 different emails on 1 device the 1st stating that it was unlocked, the 2nd stating it wasn't eligible to be unlocked until 7/26 but got the email on 7/29 and then the 3rd that the device was paid off, in reality it was paid off in April. How can the expect someone to keep a device without having to replace it? I feel like they are withholding my personal property due to me telling them I was leaving boost due to the frequent issues that I have had lately. I don't know how you can be a good standing customer for 8 years, then all of a sudden you can't do nothing. Contently losing calls, internet doesn't work 1/2 the time, and you can't travel or you have no service at all.Business Response
Date: 08/22/2024
August 21, 2024
*******************************
*******************
******, ** 15061
Re: BBB Complaint #********
660222846851 - *************
Dear ************:
On July 31, 2024, we received your complaint, dated July 30, 2024, filed with the Better Business Bureau.
You said you decided to leave Boost Mobile and had problems unlocking all of your devices. You indicated that you were told some of them were unlocked, and then found out they were not.
When we spoke on August 20, 2024, I informed you that Boost Mobile will unlock a device under the following circumstances:
The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months
You confirmed that you were able to port out three of your lines and you still have three lines locked. I will look at the status of the remaining devices to see what can be done, but I need to verify the ***** for each device. You said that you will obtain the necessary information and contact me directly.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
*****************************Initial Complaint
Date:07/30/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile starting taking twice as much out of bank account that was due each month; when **** made them return over charge money the next month they took out 3 times amount and cut service off of phone?, after numerous contacts with Boost mobile they have refused to refund money that was not due or restore my service, I have tried for 2 weeks to get this resolved and they refuse and I am curtain this isn't the only time this *** Takes money from customers and refuses to return undue money. If I store money from them I would be put in jail.Why can a company likes this take money and get away with it . All I want is my money returned they stole on more than one occasion and I sure they will continue as long as no one cares how much money they steal from their customers. Their business practice should be investigated and STOPPED. THANK YOU IN ADVANCE FOR YOUR HELPBusiness Response
Date: 08/13/2024
August 7, 2024
Mr. *******************
************************
****, GA 30165
Re: BBB Complaint #********
************ - *************
Dear ****************:
On July 31, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you were charged double the amount you should have been. When you disputed the amount with your bank, you were forced to pay back triple the amount or your services would be suspended. You have tried for over two weeks to have the extra refunded, but your efforts have been unsuccessful. You requested a refund.
A review of the account associated with the phone number ending in 3436 does not show that you have been overcharged nor have you disputed any payments. The last payment we received from you was on July 31, 2024, which was partially made through a customer care representative and the rest paid at a store location. We were unable to locate any other account that had payments made with your card ending in 9276. Please note that we also were unable to locate any calls where you spoke with customer care within the last six months.
We regret any inconvenience you may have experienced.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
**************************;Initial Complaint
Date:07/30/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
went to business to talked to owner and signed up for service. Was sold a service I did not ask for, I wanted unlimited and was not given to me. Brought to his attention and was told he would change it. Went to store 4 times in total and paid $80 for the wrong service and owner refused to give me my money back. He kept my sim card so i had no option of using my phone and no money back.Business Response
Date: 08/21/2024
August 19, 2024
Mr. ***********************
***********************************
********, MI 48623
Re: BBB Complaint #********
*************
Dear ****************:
On July 31, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you signed up at a Boost Mobile retail store. You were sold a service you did not ask for and asked for unlimited data, but did not receive it. You also said the store owner kept your SIM card.You requested a refund from the store, but did not receive one.
We spoke by telephone on August 19, 2024. I informed you that all Boost Mobile retail stores are independently owned and operated, and our system only shows the portion of the payments made to the store that covered the service itself: a total of $50.00 for two months of service. I told you I can forward your complaint to our relationship management team to work with the retail store you visited to try to reach an acceptable resolution. You stated that you would accept a refund of the $50.00 in funds that were sent to Boost Mobile. I advised you that we would have to send the refund by mailed check, as we have no record of your payment card on file. You accepted this resolution. Please allow up to three weeks for delivery of the mailed check.
We apologize for any inconvenience you may have experienced.
Sincerely,
*************************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*********************Customer Answer
Date: 08/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
Date:07/29/2024
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with Boost Infinite on July 12, 2024 through Dish Network. We were informed they would need ***** up front to start the process. We were also told if we changed our mind about the service within 30 days we would be credited back the ***** we paid up front for the service. After reading negative review after negative review I decided the following day on July 13, 2024 to cancel our account with ********************** Infinite because I did not trust the company. I did not port my two cell phone numbers over to them. I was told they would cancel my account and credit me back *****. Today was my fifth call to the company. My account is still open and today I was told I could not get a credit back for the *****. I have already put a dispute in with my credit card company and they are also working on my case. I was told by three different representatives with Boost Infinite when I called three different times they would close my account and refund the *****. The last two phone calls I had with this company I was told they would close my account but I would not get my ***** back. I received a email from them yesterday showing my account was still open and they have my credit card on Automatic Withdrawal. I need help ! I can't get any help from anyone in the ** because all of the phone calls are being directed out of the country.Business Response
Date: 07/31/2024
July 30, 2024
*****************************
**********************************************************************
Re: BBB Complaint #********
************** -2024-07-16600
Dear ******************:
On July 30, 2024, we received your complaint, dated July 29, 2024, filed with the Better Business Bureau.
You stated that on July 12, 2024, you signed up for services and paid $50.00. You mentioned that the following day you decided to stay with your current provider and you wanted to cancel the account. You indicated that as of today, your account is still open and on automatic payments. You requested the account be canceled and a refund issued.
Boost ******** offers a 30-day money-back guarantee. If not satisfied with your Boost ******** services, you can contact us at **************** within 30 days of initiating an account to cancel it.Once services are canceled, the first monthly plan charge amount will be refunded to the payment method on file.
A review of the account reflects that it is canceled and at a zero balance. On July 30, 2024, a $50.00 refund was issued to your card ending in 9525.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Customer Answer
Date: 08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********. On 7-31-24 my credit card account was credited back *****. As of 8-5-24 my Boost account is still open and my credit card is still on automatic withdrawal. I tried to delete my card information on their website but it's not possible. I would appreciate it very much if the company would delete my account and credit card information.
Sincerely,
*************************Initial Complaint
Date:07/29/2024
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new cell phone on 07/25. The site asked for my shipping address, so, I gave my shipping address. I placed the order, paid, and moved on. I checked my email for a receipt like they said to. They never sent one. I double checked the order thru my portal/acct on their site and seen they didn't update the shipping address. The phone is going to an address I don't have access to.I reached out to Boost, and they told me that they cannot update the address, nor can they cancel the order but to reach out to *** and have the "returned to sender", and after that they'll issues a refund. I don't have a tracking number for *** to assist. Boost customer service has not given me a tracking number, nor have they sent me an email w/one that I can use.They (phone/web) CSRs refer me to *** to change the shipping address. I called *** and they told me the only way they can change the delivery address is if the package is attempted to be delivered but can't be. Only then can they change the address.I still don't have a tracking number or a way to change the address.I called Boost again and spoke to a *** who said he CAN change the shipping address now. He claimed to do so. I don't know if he did or not.I called *** and they referred me back to BOOST because, again, they cannot change the address. *** told me that only the shipper can change the delivery address.Boost won't help so *** can help. I'm stuck.Business Response
Date: 08/13/2024
August 6, 2024
Mr. *************************
************************
********, KS 66046
Re: BBB Complaint #********
************ - *************
Dear ******************:
On July 30, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You said you purchased a device, but it was being sent to the incorrect address and you were unable to update it. You were informed by customer care that you would have to work with *** to have the device returned.You also said you were given conflicting information from customer care about whether or not they are able to update the shipping address.
Our records show the device was received and a refund of $43.83 issued on August 6, 2024.
When an order is placed, customer care is unable to update the shipping address or cancel the order. The customer must call into *** and request the device be returned to sender. ************* is able to update a shipping address before an order is placed.
I regret the way your issue was handled by our representatives.Thank you for bringing this issue to our attention, so that we may address it with the appropriate personnel.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*****************************Customer Answer
Date: 08/13/2024
Complaint: 22063399
I am rejecting this response because your customer service doesn't provide customer service and puts everything back into the hands of the customer/purchaser. This is a terrible way to run a business. I have some switched companies after 10 years and ported my number to a new organization with BETTER customer service
Sincerely,
*************************Initial Complaint
Date:07/29/2024
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have 3 phones with Boost. They just sold me a phone that exploded and caught fire in my fiancees pocket. I bought this phone on a payment plan and within a month it is unusable. Boost is unwilling to resolve this issue in any way. I had to send him back out to get a sim card for a different company so he is not driving to work without a phone. This is horrible customer service When I told them this happened not only did they not offer to replace the phone, they threatened to take me to collections if I don't finish paying off the phone. They also refuse to take my card off auto pay and will not stop charging my card.Business Response
Date: 08/23/2024
August 23, 2024
*********************************
*************************************
***********, ** 78009
Re: BBB Complaint #********
************ -2024-07-16671
Dear ********************:
On July 30, 2024, we received your complaint, dated July 29, 2024, filed with the Better Business Bureau.
You said that one of your three active phones no longer works. You purchased this phone on a payment plan and it is now unusable. You indicated that we would not resolve this and refused to remove your account from autopay.
A review of your account indicates you are financing the device, and you are responsible for the remaining balance if the device is damaged, lost or stolen; however, it has a one-year manufacturer warranty, so I encourage you to contact the manufacturer and work with them.
The terms and conditions you agreed to require automatic payments. You can change the account you use for payment, but unfortunately, autopay cannot be removed.
We regret any inconvenience you may have experienced.
Sincerely,
***************************
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
*****************************Initial Complaint
Date:07/29/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone online but was given this email.I called the number they have and they couldn't help.i used the online chat to give me the higher up person and she couldn't jelp.She said I can't even buy a phone at the store.My phone is cracked and I still have service with them.I would just like to get an upgrade for a new phone Your Order Didn't Process Hi Sage, We couldn't process your recent Boost Mobile order. Give us a call at ************** and we'll help you sort this out.Order Number 6698-349340-6139 Order Date 07/23/24 Have Questions?Check out our FAQs Chat us online Call us at ************** We're available daily from 8am - midnight ET ******************************** TikTok 2024 DISH *************** All rights reserved. *******************************************Please do not reply to this email, instead visit us at boostmobile.com/faqs for support.Terms of Use | Contact Us Boost MobileBusiness Response
Date: 08/13/2024
August 8, 2024
************ Moonshadow
*********************
************, IN 46217
Re: BBB Complaint #********
************ - *************
Dear Ms. ********************* July 30, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You said you ordered a device, but you were informed it did not go through and to contact customer care. You were also unable to obtain the device at a retail store. You requested a device upgrade.
When we spoke, I informed you that there was an issue with the payment method you used. I offered to assist you with placing an order with another payment method, but you declined. I informed you that you may go to a store to purchase the device, but you may be charged full price. I offered to credit the difference of the device on your ******************** account, but you declined this offer as well.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
*****************************Initial Complaint
Date:07/29/2024
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered the iPhone Pro 512GB on 6/13/2024. Under the promise from Boost Infinite on their website If you dont love the experience you can return it for a full refund . I didnt get home from a trip until 7/12/2024 and on that day I activated the phone. Since then 2 issues have prevented me from using at all. 1. The cellular keeps shutting off every 30 minutes for about 2-3 minutes then comes back on. Disconnecting calls or data sessions. 2. I only had the phone 1 1/2 days when the data stopped working. The speed was reduced to ******* kbps. Completely unusable. Even **** , ******* and ******** only reduce speed to 1.5Mbps. 4 times as fast as Boost Infinite. I explained I dont watch movies or anything that uses data in large amounts. They said in 1.5 days I used all 40 GB of my data. Which is impossible. Then just 3 days after activation my bill clicked over and my data should have reset back to zero. It never did. Ive called Boost infinite twice a day for 2 weeks to get this resolved and get the phone working. Every time I called I waited on hold ***** minutes then spent another ***** minutes on the phone with them then they would hang up on me. I used different phones everytime so I know it wasnt the phone. It was Boost hanging up on me. Not able to resolve the issues. I contacted customer service also via instagram and via ******* all I got were promises to look into it. No one ever fixed it. Last week I had to finally give up and buy an **** phone and service because after weeks of trying to get Boost to fix these issues I needed a phone that works. Im in a very serious job that requires my being available by phone 24/7 with reliable service. I cant jeopardize my job with Boosts games. Boost Infinite states on their site If you dont love the experience you will get a full refund. I only had it a few days and asked for a refund to return the phone and was told it was purchased 6/13 so I was a few days over the 30 days from purchase dateBusiness Response
Date: 08/02/2024
August 2, 2024
*************************************
****************************************>*****************
Re: BBB Complaint #********
*************
Dear ********************:
On July 30, 2024, we received your complaint, dated July 29,2024, filed with the Better Business Bureau.
You stated that you purchased an iPhone 15 Pro on June 13,2024; however, you did not activate the service until July 13, 2024, and you experienced technical issues afterward. When you contacted customer care, you were unable to resolve these issues. As you needed reliable service, you signed up with another carrier. You found that you were beyond the 30-day limit to return the device, and you requested to be allowed to return it for a full refund.
We conversed by email to arrange the return of the device,the closure of the account and a refund of the payments made.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
*************************
Corporate Case Manager
Executive Escalation Team
DISH Wireless, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
*********************Customer Answer
Date: 08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.I am awaiting for Boost Infinite to Credit my credit card to refund me fully.
Sincerely,
*********************************Initial Complaint
Date:07/29/2024
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Bought a sim card from Boost Mobile for $15. When activating, encountered a problem. Was directed to resubmit transfer request. Called customer support to cancel the current pending transfer request to submit a new one. Agent did not inform me that this would cancel the line, thereby rendering the sim card purchased invalid, and deactivating my account. This on its own, not so bad, just $15... The deactivated account will not be removed for up to 30 days, meaning to restart the process I would need to create a new email address. Also, the line I had started to activate was a $15 dollar per month plan, which is no longer offered.Business Response
Date: 08/13/2024
August 1, 2024
*************************
**********************************************
********************
Re: BBB Complaint #********
************ - *************
Dear *************************:
On July 30, 2024, we received your complaint, dated July *******, filed with the Better Business Bureau.
You stated that you bought a *** card for $15.00. When you attempted to activate it, you had to cancel the pending port. This ended up canceling the service line. As the line was canceled, you were unable to use the *** card. You indicated that the $15.00 monthly plan is also not available any more. You requested a refund and billing adjustment.
Boost Mobile plans are subject to change. We regret any inconvenience this may cause. Available plans can be viewed on www.boostmobile.com. Please note that different plans may be available at a retail store.
On July 31, 2024, a refund of $16.59 was issued to the card ending in 1227. Your request for a billing adjustment is declined.
We regret any inconvenience you may have experienced.
Sincerely,
*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
**************************;
Boost Mobile is NOT a BBB Accredited Business.
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