Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Boost Mobile

  9601 S Meridian Blvd Englewood, CO 80112-5905

• 

  Boost Mobile

  1507B Spring Hill Ave Mobile, AL 36604-3206

• 

  Boost Mobile

  957 Memorial BLvd Picayune, MS 39466

• 

  Team Mobile - Green Springs

  66 Green Springs Hwy Homewood, AL 35209-4902

• 

  Boost Mobile

  2620 Creighton Rd Pensacola, FL 32504

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning I ordered a phone online it was purchased on August 20 for a discounted amount of ****** when the order was confirmed I noticed that the first and last name said unknown I immediately called customer service they said it would be no problem couple of days later *** stated they couldnt Deliver it and my phone was returned we are now at 9/2 and still no help or understanding when will my money be returned or why couldnt the company just reship my package now this phone has went up to 6 hundred and something dollars and the customer service agent said I could get a plan why should I if I purchased it while it was on sell

  Business Response

  Date: 09/23/2024

  September 20, 2024
  
  
  
  Ms. ******* ********
  *********************** 2B  
  ********, **  11213 
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear Ms. ******************* September 3, 2024, we received your complaint,dated September 2, 2024, filed with the Better Business Bureau.
  
  You said that you ordered a phone online on August 30, 2024,but it could not be delivered; however, you still have not received a refund for it.
  
  A review of your account reveals that a $217.74 refund was issued on September 22, 2024.
  
  We regret any inconvenience.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************************;
                  ******,CO 80210
  
                  ****** ********
  
  

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Boost is not transferring number to a new carrier. Now paying for service that can't use because Boost will not complete the request. Most importantly my son has no means of communication, He is being held hostage by this company and this is his only phone. It has now been 2 weeks since the service has been available on the new carrier. Also, the phone discount will be null if Boost does not transfer the number. They are beginning to cost me a lot of money that is about to result in demand for compensation.

  Business Response

  Date: 09/18/2024

  September 11, 2024
  
  
  
  Ms. ******* ********
  WA 98902 
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Ms. ******************* September 3, 2024, we received your complaint, dated September 1, 2024, filed with the Better Business Bureau.
  
  You said Boost Mobile is not releasing your phone number to your new provider. You requested we release your phone number.
  
  My attempts to contact you at ************** on September 10 and 11, 2024, were unsuccessful, but I left a message each time. I also sent an email to ******************** with a request that you contact me.
  
  I was unable to locate an account with the information you provided. Please reach out to me directly at ************** or ********************* with your account number and details of any errors the new carrier is receiving with the porting request. As soon as I receive this information, I will be able to look into this issue.
  
  Sincerely,
  
  
  
  ****** *****
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  ****** ********
  
  

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July I decided to purchase a new Iphone for my 50th birthday. I was excited to be able to get myself something after losing my husband in a fatality and grieving. Around 7/25 I ordered a new Iphone. I took my Iphone 12 off of my account and simply did what I have always done when upgrading my handset, added it myself. Well, this phone gave me so much trouble from the begininng because the e-sim kept going in and out which put the phone in SOS mode. I stayed on my child's phone for 18 hours and spoke to over 18 customer service **** to fix the issue. One csr stated that the issue was the e-sim needed to be removed and re-installed. That did not help. She said she would send a text to my phone and she needed the code. I gave her the code and thanked her for what I thought fixed the phone because I am a medical provider who relys on my phone for calls from hospitals and doctors. I was able to use my phone for a few days and I got a notification that my card was locked and the payment did not go through. I did some research and I see the *** had added a new line that was not authorized. I si mply asked to have the new phone activated on my ************ line. Nightmare begins with my financed amount and my $35 monthly amount. I have unchecked auto pay over 14 times because I am receiveing $160 and $140 bills now. I was told my prepaid account went from prepaid to post paid and I am billed every 15 days. I prefer to pay my bill monthly on my own because this billing has been a nightmare. When I asked for the line I did not ask for to be cancelled immediately, I was told I would receive a $30 credit to keep it. This has been a nightmare. I spoke with a supervisor and was told to pay $68 for my monthly amount. Now I recive another double bill. The supervisor stated it is because my account is billed every 15 days. Who bills every 15 days? Someone keeps changing my plan to higher plans as well as adding me over and over into autopay. I do not like storing my payment info

  Business Response

  Date: 09/27/2024

  September 27, 2024
  
  
  
  Ms. ******* ******
  *****************
  **********, ** 30078 
  
  Re:          BBB Complaint #********
                  ************ -2024-09-19653
  
  Dear Ms. ***************** September 3, 2024, we received your complaint, dated September 1, 2024, filed with the Better Business Bureau.
  
  You stated that you ordered a new iPhone on July 25, 2024, but faced immediate issues. You said your eSIM malfunctioned,putting your phone in SOS mode, and you spent 18 hours speaking to over 18 customer care agents without reaching a resolution. One agent mistakenly added a new line to your account, which you did not authorize, leading to unexpected charges. You also said you have attempted to remove autopay from your account multiple times, but continue to receive inflated bills every 15 days. In addition, your billing plan keeps changing.
  
  When we spoke on the phone on September 26, 2024, you requested a refund of $54.00 for the overpayment of the additional line. I offered you a $55.00 account credit, which you accepted.
  
  We apologize for any inconvenience this may have caused.
  
  Sincerely,
  
  
  
  ********* ********-***
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  **************************
                  ******,CO 80210
  
                 ***** *****
  

  Customer Answer

  Date: 09/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you ********* for being patient and understanding that I was only requesting the overpayment. 
  
  Sincerely,
  
  ******* ******
  

   

• Initial Complaint

  Date:09/01/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/1/10 called to pay phone bill which is 25 dollars, boost wants me to pay 5 dollars more because of a date add on I paid for in July which isn't reoccurring. They said they can remove the add on but will not refund the five dollars

  Business Response

  Date: 09/13/2024

  September 4, 2024
  
  
  
  ***************************
  ******************************************************************************;
  
  Re:          BBB Complaint #********
                  ************ -2024-09-19650
  
  Dear ****************:
  
  On September 3, 2024, we received your complaint, dated September 1, 2024, filed with the Better Business Bureau.
  
  You stated that on September 1, 2024, you called in to pay your $25.00 monthly bill, but you were forced to pay an additional $5.00 for a data pack that should not have been recurring. You requested a refund.
  
  A review of your account reflects that on June 7, 2024, you added the one-time 2 GB data pack, as well as the recurring 2 GB data pack. As the recurring data pack was not removed, it continued to be charged. On September 4, 2024, the recurring data pack was removed from your account by request. 
  
  The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. We decline your request for a refund; however, in the interest of customer service,a $5.00 credit has been applied to your account.
  
  Please note that, any changes you request will have to be done prior to your monthly recharge date if you do not want to pay for them again.
  
  We regret any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  *********************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************************;
                  ******,CO 80210
  
                  *****************************

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My phone bill due date is the 31st of each month. And my advice was disconnected while I was in public without a vehicle and unable to reach my minor son despite the 31 st not being over. I reached out to boost mobile and asked about its policy. I was given misinformation by two representatives. One whom said my due date was the 30th and the other who said it was the 31st but my bill is due every 30days. Neither of the information was true because based on the website my due is consistently the same date every month and does not change despite the amount of days in the month. For example February only has 28 days, however if I am due to pay on the 14th, my next due date will be March 14th despite the shorter amount of days in the month. Boost terms and conditions state that My bill is due the same day of each month. Yet my service was discontinued before the day my bill was due was over. Leaving me in a bind. They showed no remorse for the issue. One agent reported that it was a technical issue and could not fix it but offered 5 dollars. I declined. Its an unreasonable offer. Had he offered 20 dollars, it would have been slightly appealing only because my bill was indeed due. However the gross mistake and customer service is not acceptable and needs to be addressed.

  Business Response

  Date: 09/12/2024

  September 6, 2024
  
  
  
  *******************************
  7764 Silver View Ln.
  *******, ** 27704 
  
  Re:          BBB Complaint #********
                  ************ -2024-09-19645
  
  Dear ****************:
  
  On September 3, 2024, we received your complaint, dated August 31, 2024, filed with the Better Business Bureau.
  
  You stated your bill is due on the 31st of each month, but your service was suspended before the day was over. You disputed your due date being the 30th of each month, and expressed frustration with the customer service you received because you were only offered a $5.00 credit as compensation. You requested a larger billing adjustment.
  
  Your last full day of service is the 29th of each month, so a payment must be made on that date to prevent any service interruptions. As your account is a prepaid account/service the entire account balance is required to be paid in advance of the new billing cycle start date; which in your case, is the 30th of each month.
  
  We strive to provide excellent customer service and we regret that your experience was unfavorable. The calls were reviewed and the customer service agents that attempted to assist you remained courteous and respectful throughout the calls.
  
  Our records show you received a $30.00 credit on August *******, so your request for an additional billing adjustment is denied.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***********************
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************************;
                  ******,CO 80210
  
                  *****************************
  
  

• Initial Complaint

  Date:08/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with boost mobile almost most three months now. With three phones on the account but one of the phones is constantly being reported as stolen. Today August 31 2024 my phone has been reported stolen again. They're unable to give me information on how someone keeps getting into the account without the account code or account information.

  Business Response

  Date: 09/23/2024

  September 19, 2024
  
  
  
  Mr. **** *******
  *****************
  *****, ** 77705 
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear Mr. ****************** September 3, 2024, we received your complaint,dated August 31, 2024, filed with the Better Business Bureau.
  
  You said that the phone number ending in 6294 is continuously being reported as lost/stolen without your knowledge or authorization. You requested a credit.
  
  Our records show that you reported the last such incident on August 31, 2024, and it was resolved.
  
  When an unknown or unauthorized individual obtains information that allows them to make changes or modifications to an account, we have no way of knowing that it is a fraudulent transaction. If you feel that your account has been compromised, we recommend that you open a new one and change all your security information.
  
  As an exception, I applied a $50.00 credit to your account.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************************;
                  ******,CO 80210
  
                  ****** ********
  
  

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have switched my service from Boost mobile to another carrier. I spoke to boost customer service and then was transferred to the 'loyalty department'. They provided me a transfer pin, canceled my automatic billing and claimed my phone was unlocked and processed the switch. My phone says it is locked and the new carrier says it is locked. I went to a physical Boost Mobile location. I was told this is a 4g(it is a 5g phone that I purchased from Boost) only phone and they tried to sell me a new phone. They did not want to help me and would not unlock the phone. I demanded they call Boost customer service for me. ********************** customer service asked me how long I had the phone (why didn't they already know that?) and they said it was already unlocked and to contact the new company. Boost is purposely doing this. Instead of refusing to unlock the phone they are acting like they unlocked it without unlocking it. They have no online support.

  Business Response

  Date: 09/24/2024

  September 24, 2024
  
  
  
  Mr. ******* *****
  *****************************************************
  **********************
  
  Re:          BBB Complaint #********
                  *************
  
  Dear Mr. ******
  
  On September 3, 2024, we received your complaint, dated August 31, 2024, filed with the Better Business Bureau.
  
  You stated that you transferred your service to another carrier and you were told your device was unlocked; however, it still says it is locked and so does the new carrier. You requested that the device be unlocked.
  
  My attempt to contact you by phone at ************** on September 23, 2024, was unsuccessful, but I left a voicemail.
  
  Our records indicate that a request was received and granted to unlock the device with IMEI *************** on September 3, 2024.
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ***** *******
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** /******* Better Business Bureau
                  *************************
                  ******,CO 80210
  
                  ***** *****
  

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years ago, I bought a cell phone from the Boost Mobile store at *********************************. Ever since then, I have been repeatedly harassed with illegal, unwanted telemarketing calls. I have told this idiot multiple timer to leave me the f alone, but he just keeps calling. To be clear, my problem is with this one store, at the location *********************************, and not with the company as a whole.

  Business Response

  Date: 09/25/2024

  September 25, 2024
  
  
  
  Mr. *** ********
  **************************************************************************************
  
  Re:          BBB Complaint #********
                  ************ -2024-09-19643
  
  Dear Mr. ******************* September 3, 2024, we received your complaint, dated August 31, 2024, filed with the Better Business Bureau.
  
  You expressed concern that a local Boost Mobile retail store is contacting you with promotional offers. You requested these offers stop.
  
  Boost Mobile retail stores are individually owned and operated; however, our corporate team did reach out to that specific retailer and your phone number has been added to their Do Not Contact list. In addition, you can block specific phone numbers from your current device by doing the following:
  
  Open the Phone app
  Tap More options (the three dots)
  Tap Settings
  Tap Block numbers
  Tap Add phone number
  Enter the phone number you want to block using the on-screen keypad
  Tap the Add icon (the plus sign) to add the contact to your Block list
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ******* *****
  GM - Retention Operations
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************************;
                  ******,CO 80210
  
  

  Customer Answer

  Date: 08/14/2025

  Persistent, unwanted illegal telemarketing calls from the Boost Mobile store at **********************************************************. I bought a phone there, several years ago, and have been harassed ever since by unwanted illegal telemarketing calls from that store. I've contacted that store several times, demanding that they leave me alone, and have tried without success to contact Boost corporate, to resolve the situation through them. I did previously file a BBB complaint, which resulted in a temporary respite, but they have started up again. I want the store at ********************************** to never, ever again, under any circumstances attempt to contact me in any way. I just want them to leave me the f*** alone. I have no problem with Boost Mobile in general, just with this one rogue store.

  Desired Resolution

  No further contact by the business

  
  

  Business Response

  Date: 08/27/2025

  August 26, 2025
  
  
  
  Mr. *** ********
  **************************************************************************************
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear ****************************** 22, 2025, we received your rebuttal,dated August 21, 2025, filed with the Better Business Bureau.
  
  You expressed concern that a local Boost Mobile retail store is contacting you again with promotional offers. You requested these offers stop.
  
  Boost Mobile retail stores are individually owned and operated; however, our corporate team did reach out to that specific retailer and your phone number has been added to the Do Not Contact list. You can also block specific phone numbers from your current device by doing the following:
  
  Open the Phone app
  Tap More options (the three dots)
  Tap Settings
  Tap Block numbers
  Tap Add phone number
  Enter the phone number you want to block using the on-screen keypad
  Tap the Add icon (the plus sign) to add the contact to your Block list
  
  If there are further questions or concerns about this issue, please feel free to contact me at **************.
  
  Sincerely,
  
  
  
  ******* *****
  GM - Retention Operations
  Executive Escalation Team
  Boost Mobile
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************************;
                  ********* *****

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/28/2024 Today I was told Boost has denied me service. They already charged me for the phone and first months service.No explanation as to why. All they said was due to security reasons.

  Business Response

  Date: 09/12/2024

  September 3, 2024
  
  
  
  *****************************
  ***************************************
  *************************;
  
  Re:          BBB Complaint #********
                  ************ -2024-09-19642
  
  Dear **************:
  
  On September 3, 2024, we received your complaint, dated August 31, 2024, filed with the Better Business Bureau.
  
  You stated that on August 28, 2024, you were denied service despite already paying for a phone and the first month. You requested a refund.
  
  Our records show that order 9876-169956-9904 was canceled. Please note that the $100.99 had a full authorization reversal, meaning the payment was not collected. 
  
  For further information as to why the order was canceled, please contact our order integrity team at **************** or ***********************
  
  We regret any inconvenience you may have experienced.
  
  Sincerely,
  
  
  
  *********************************
  Sr. Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  ***************************************************;
                  ******,CO 80210
  
                  *****************************
  
  

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************
  

   

• Initial Complaint

  Date:08/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 30th I was told by a care employee at boost mobile over the phone that if I paid the tax on the phone there would be no other payments which was a lie. They enrolled me in a loan of about ***** per month. I even asked her 3 times I only had to pay the tax, and she said yes over and over. I called on the 29th of August after seeing my bill and they told me to return the phone, if I do then I no longer have a phone. When I signed up about 6 months ago, I was told I get a free phone, and they gave me a phone that was obviously refurbished and barely worked. It's just been one lie after another, and many dropped calls and just extremely poor customer service. If I have to return the phone, I would want a full refund for my time and hassle they have put me through. The service they provide for the past 8 months has been horrible. Or they can honor their policy and give me the new phone working this time please.

  Business Response

  Date: 09/23/2024

  September 18, 2024
  
  
  
  Mr. ****** *********
  *********************************
  ************************;
  
  Re:          BBB Complaint #********
                  ************ - *************
  
  Dear Mr. ******************** September 3, 2024, we received your complaint,dated August 30, 2024, filed with the Better Business Bureau.
  
  You said that on July 30, 2024, the agent you spoke with told you that you could upgrade your phone and you only needed to pay the tax. You then found out that you were entered into a financing agreement. You requested a replacement.
  
  When we spoke earlier today, I explained that, under the circumstances, I will provide you two options: return the phone for a complete refund or you can keep paying for it and I would apply a one-month courtesy credit of $75.47 to your account. You accepted the credit. 
  
  We apologize for any inconvenience this has caused.
  
  Sincerely,
  
  
  
  ***** ********
  Corporate Case Manager
  Executive Escalation Team
  Boost Mobile, L.L.C.
  
  cc:           ****** / ******* Better Business Bureau
                  *******************************************;
                  ******,CO 80210
  
                  ****** ********