Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,963 total complaints in the last 3 years.
1,520 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled by services in July with Boost and switched to Xfinity Mobile using the same phone number. I was charged by both companies in error. I disputed the charges with my bank and the amounts were refunded on 08/15/24. Today, 08/30/24 I was charged over $300 for the same timeframe disputed with my bank! I have been on the phone with BOOST and they are giving me the run around. My bank is disputing again but it can take up to 45 days for response! We were going on a vacation and these charges overdrew my account preventing us from going! Also, this is regarding 2 lines for this account. ************ HAS NEVER BEEN USED! BOOST refused to give us a device stating that no changes can be made to my account the first 7 months of service. We have been forced to pay for service on that line with no device. I canceled my service effective July 2024. My bank is requesting a letter on letterhead which BOOST refused to give me so now I am at a loss on how I can get my money back for services I paid to another company and for the second line WE NEVER USED ONE MIN.
Business Response
Date: 09/12/2024
September 4, 2024

*******************************
***************************************************
******, CO 80247

Re:          BBB Complaint #********
                ************ -2024-09-19638

Dear ******************:

On September 3, 2024, we received your complaint, dated August 30, 2024, filed with the Better Business Bureau.

You stated that you canceled your service in July 2024, but it was not. You disputed your payments totaling $248.40 on August 18, 2024, and expressed frustration with being charged $342.93 on August 30, 2024. You also said you have been unable to use the second line because no changes could be made to your account. In addition, you stated that we refused to provide a device. You requested a refund

Your calls were reviewed and there is no record of you requesting to cancel both lines until August 30, 2024. Your lines are currently pending disconnection. Because you disputed the charges totaling $248.40, that balance was returned to the card used to make the payment, and it remained on the account as valid. Because you were on AutoPay, the full account balance was withdrawn at the time it was due on August 30, 2024.

Until Boost Mobile and Boost Infinite consolidated brands,customer care was unable to make changes to multi-line accounts; changes could only be made in-store. Additionally, a device was activated on the second line.

The Boost Mobile Terms and Conditions disclose that payments remitted are final and non-refundable. Your request for a refund is declined.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:08/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Boost on Monday 8/26/2024 to get a transfer PIN to move my number to another carrier. The number was activated on Cricket on 8/28/2024 and Boost did not close my account. It is still active on 8/30, so I called and they are trying to tell me that I need to pay for another month and they have refused to cancel the line. I cursed them out and justifiably so. It is absolutely ridiculous that I should have to pay for their mistake.
Business Response
Date: 09/24/2024
September 23, 2024

Mr. Leon Gray III
5215 6th St.
Brooklyn, MD 21225

Re:          BBB
Complaint #22220858
                2024-09-19640

Dear Mr. Gray:

On September 3, 2024, we received your complaint, dated August
30, 2024, filed with the Better Business Bureau.

You stated that you ported your phone number to another
carrier on August 28, 2024. You found that your account was not disconnected at
that time and you continued to be charged. You requested assistance.

Our records indicate that the transfer PIN requested on
August 26, 2024, expired four days later and was not successfully used.
According to our system, this line is still active with Boost Mobile.

The account is set to disconnect on September 29, 2024.
Please be aware that the Samsung Galaxy S24+ on the account is financed. When
the account is disconnected, the remaining amount due of $964.44 will be
charged immediately.

If there are further questions or concerns about this
issue, please feel free to contact me at (720) 514-6215.

Sincerely,

David Rikkers
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                David
Laslo
Customer Answer
Date: 09/24/2024

Complaint: 22220858

I am rejecting this response because:
You are mistaken. The port to Cricket was successfully completed on August 28th and I have been using that carrier since then.

Sincerely,

Leon Gray Iii
Customer Answer
Date: 10/29/2024
My number was ported from Boost Mobile to Cricket Wireless. The port was completed on 8/28/2024. So far Boost has refused to recognize that the port was completed, they have refused to close the account, and they attempt to charge my card multiple times a day for a service that should have been canceled months ago.
Desired Resolution: Billing Adjustment
Business Response
Date: 11/11/2024
November 11, 2024

Mr. **** **** III
****************************************************

Re:          BBB Complaint #********
                *************

Dear Mr. *************** November 7, 2024, we received your rebuttal, dated November 7, 2024, filed with the Better Business Bureau.

You reiterated that you ported your phone number to another carrier on August 28, 2024, but you are still being charged.

Our records show your account was disconnected on September 29, 2024, and there have been no service charges since that date. However, you are being charged for device financing. As stated previously, the ******* Galaxy S24+ on the account was financed; therefore, finance charges will continue to apply until the full outstanding balance is paid.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 11/14/2024

Complaint: 22220858

I am rejecting this response because:

Sincerely,

**** **** Iii
Initial Complaint
Date:08/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on around august 12 i saw an ad for boost infinite and the offer cuts my current phone bill in half.wgo wouldnt want that..i called about it maybe 4 times because every time i called it was answered by indians and i dont trust indians as they are scammers.i called my boost customer service to sign up as im already an existing customer.they told me id have to call back the original number i had called which is ************.i called and decided to sign up after asking some questions.the deal was $25 a month unlimited everything and the followung month free.i specified i wanted to keep my number he said no ptoblem.i signed up and paid $27.14 with my credit card and was told id be emailed a tracking number.when i got the number it came up non existent.i called back and they said id recieve the sim card the next day and just put it in my phone and im good to go on new ******* came and never worked.i called them,now,theyre telling me i have to call customer service to activate.i also told them i wont use the sim until august 27 as i was paid up until ******* problem they ****** starts when i insert ******* my regular service is suspended as im switching ********* to activate tget want me to pay $50 to restore original service so they can activate new account.not what i was told so i demanded a refund that was charged august 14.i was ran around,put on hold and no one came back til this point,they hang up as soon as i call.i paid the $50 for my regular service so i have a phone.i want my $27.14 back plus a free month i was promised then ill find another carrier that doesnt lie and scam people.
Business Response
Date: 09/10/2024
r

September 10, 2024

FILED ELECTRONICALLY

Better Business Bureau
****************************
*************************

******************** File Number: 22220550

To Whom It May Concern:

T-Mobile ********* (T-Mobile) is in receipt of your correspondence dated August 30, 2024, regarding the account referenced in the above-mentioned file number.

T-Mobile regrets any concerns the complainant has regarding the account, and we appreciate the opportunity to respond to this matter. In reviewing this matter, the complainants concerns are pertaining an account not with ************************.

Upon review, T-Mobile has confirmed complainant is not a current T-Mobile customer and may be a ******************** customer. We respectfully request you forward this correspondence to Boost Mobile for further investigation and response. T-Mobile regrets any inconvenience to **** *********.

Based on the foregoing, we respectfully request this complaint against T-Mobile be closed.

Thank you for bringing this matter to our attention.

Very truly yours,

T-MOBILE *********

****** *******
Executive Response
Customer Answer
Date: 09/10/2024

Complaint: 22220550

I am rejecting this response because:BBB sent to tmobile instead of ********************** dumb

Sincerely,

**** *********
Business Response
Date: 09/16/2024
September 13, 2024

Mr. **** *********
************************************
******, ** 18507

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ******************** September 12, 2024, we received your complaint,dated August 30, 2024, filed with the Better Business Bureau.

You said that you responded to an advertisement to reduce your monthly rate by 50% (or $25.00 per month with one month free) and you paid $27.14. When you received the *** card, it did not work. You requested a refund of the $27.14 and one month of free service until you can switch to another carrier.

The screenshot of the text you received does not have a date, the tracking number (*****************) is incomplete and the order number you provided is not listed in your accounts order history.

A review of your bill and payment history does not show the $27.00 payment you reference. If this transaction occurred at a retail store, you will need to work with the stores management team as they are independently owned and operated; therefore, any amount paid to them was not received by Boost Mobile.

On August 27, 2024, you were informed that what you were requesting is not available.

To transfer your service to another carrier, you will need to contact customer service at **************** to obtain your account number and port-out PIN.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer Answer
Date: 09/17/2024

Complaint: 22220550

I am rejecting this response because:they are lieing abd evading responsibility.why would a make this comolaint if these lieing thieves didnt scam me with a fake sim card.i sent proof and you say i didnt send a order number and as i originally said,the tracking number never worked thats why you cant find it because i couldnt either.just refund my money so i can move to a better company that doesnt lie or scam there custoners like these bunch of idiots.stop lieing boost you lowlife pos

Sincerely,

**** *********
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My boost iphone11 was stolen a week ago . I had insurance and bought a ******* boost phone to do sim swap until insurance sent my replacement device . I went to pay inside store deductable as email instructed and was told store in ************, ** they would not take deductable bc they did not want responsibility and argued my deductible should be 175 not 42 bc they were not familiar with program . I could not access online to pay . I called over phone and they said they didn't accept prepaid debit . Went to another store Atlantic city east and deductible was finally accepted. Called *** to hold iPhone for me in person...told ok .when I go to pick up phone *** returned to insurance .Now phone won't come until the 5th leaving me without a phone for two weeks. Day before I spent 8 hours in clementon boost mobile and west ac boost mobile trying to have sim swap with boost Android ******** bought at ******* . paid 48 activation never activated Just to find out an iPhone 8 was put on my account without my knowledge or permission . I was told two days in a row I had to wait 48 hours for system to update bc they had to unsuspend phone line . I was charged ************************************************************************ with no phone . My deductable with insurance was originally rejected and I had to wait three days for reconsideration bc misunderstanding on when my bill was paid and phone stolen .At this point the insurance company needs to have the store provide me a phone with my number activated and pro rate my bill or else refund me 60 for phone service, 48 for activation fee (no phone is activated), 42 for deductable (no replacement phone received, 50 for Android (not able to sim swap) ... This is not including the pain and suffering .... Time I spent all week loosing clients and triggering my PTSD. Technically this is fraud not to mention my identity personal info all compromised bc someone other then me has accessed my boost account without my permission.
Business Response
Date: 09/24/2024
September 23, 2024

Ms. ***** *******
****************
************************;

Re:          BBB Complaint #********
409260715118 - *************

Dear Ms. ****************** September 3, 2024, we received your complaint, dated August 30, 2024, filed with the Better Business Bureau.

You said you were waiting for a replacement device to be delivered from an insurance claim, and you purchased another device. You paid $50.00 for activation and a $42.00 insurance deductible. You are unable to activate your new or your replacement device.

When we spoke on September 23, 2024, you confirmed that you spoke with an agent previously and a $45.50 account credit was issued plus a $20.00 monthly discount put in place for three months. The line ending in 9144 is still marked as lost/stolen, which is preventing the activation of your device. I informed you that I would work on activating this device and making it operational.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
August 23, 2024 I applied for the Galaxy A35. I signed up to finance the phone, the $25 month data plan, and $8 phone insurance. I put in my information including my social security number. I was approved. I paid $28 up front and my bill was suppose to be $44.11 a month. However, I never received a confirmation email, nor shipping information. From Monday August 26th - 30th I contacted Boost Chat support on my computer. Because my phone is broken. From August 26th to 29th I was told I would receive a confirmation email shortly and tracking information. Today the 30th a representative stated my order was cancelled on the 26th. I'm upset because all week I was expecting this email.
Business Response
Date: 09/12/2024
September 3, 2024

*********************************
***************
*******, ********

Re:          BBB Complaint #********
                ************** -2024-09-19634

Dear ******************:

On September 3, 2024, we received your complaint, dated August 30, 2024, filed with the Better Business Bureau.

You stated that on August 23, 2024, you applied for the Galaxy A35 and you were approved; however, you were never provided with a confirmation email. On August 30, 2024, you were informed that the order was canceled on August 26, 2024. You requested assistance with your account.

Our records show order **************** was canceled. Please note that the $28.00 had a full authorization reversal,meaning the payment was not collected. For further information as to why the order was canceled, please contact our order integrity team at **************** or ***********************

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello. I am attaching a copy of the charges from BoostMobile.
Business Response
Date: 08/29/2024
Hello
I believe the customer try to file complain about ********************** in general or other location, not my store since i have no knowladge about that person name or state he is in since i serve in ******* il. and i dont sell online period.
please let him provide you any doucument that support his claim such as proof of purchase from my location !!!

seriously i ahve no idea about this claim and i have no problem with anyone :)

Thanks
Customer Answer
Date: 08/30/2024
I am writing to file a formal complaint against Boost Mobile regarding an unresolved issue with an order I placed on July 18, 2024. Despite multiple attempts to resolve the matter directly with Boost Mobile, I have not received the phone I ordered, nor have I been provided with a refund.Details of the complaint are as follows:Order Date: July 18, 2024 *** Tracking Number: 1Z52A2591219208679 Claim with ***: Filed, with the latest update on August 14, 2024, advising me to contact the sender (Boost Mobile)Attempts to Resolve: Multiple tickets opened with Boost Mobile, but no resolution or updates provided I have contacted Boost Mobile customer service numerous times, but the agents have been unhelpful, and I have not received any satisfactory updates regarding my order. This lack of support and failure to deliver the product is unacceptable.I request the BBBs assistance in resolving this matter by ensuring that Boost Mobile provides a full refund for the undelivered phone. I am extremely dissatisfied with the service I have received and hope that the BBB can help facilitate a resolution.Thank you for your attention to this matter.
Business Response
Date: 09/25/2024
September 25, 2024

*** ***** D'Elint-******
******************** 2A
********, NY 10023

Re:          BBB Complaint #********
                ************ -2024-09-19635

Dear *** D'Elint-******:

On September 3, 2024, we received your complaint, dated August 30, 2024, filed with the Better Business Bureau.

You said that you placed an order on July 18, 2024, but you have not received it. You opened several tickets and have contacted customer care repeatedly, but you received no helpful updates. You requested a full refund.

Our records confirm that the order placed on July 18, 2024 (for a Galaxy A15 5G for $42.99), was refunded in full on August 26, 2024. Please contact your financial institution for further assistance.

We apologize for any inconvenience this may have caused.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************************
                ******,CO 80210

***** *****
Initial Complaint
Date:08/30/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered two phones from boost infinite also known as boost mobile.. I placed an online order..I did not receive it in the mail and boost told me to get it or get refund I would have to contact ****** did and they made a report and gave me an incident case number thingy but nothing happened at all
Business Response
Date: 09/13/2024
September 10, 2024

Mr. London ********
**********************************************************************;

Re:          BBB Complaint #********
                ************ -2024-08-19496

Dear ********************:

On August 30, 2024, we received your complaint, dated August 30, 2024, filed with the Better Business Bureau.

You said you ordered two phones from Boost Mobile, but you never received the devices. You requested a replacement or a billing adjustment.

Our records show the devices were delivered to the shipping address you set up. You will need to file a claim with *** at this point. We will not issue a refund, billing adjustment or send out a replacement device.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                *****************************
Customer Answer
Date: 09/14/2024

Complaint: 22217920

I am rejecting this response because:
This is false advertising. Their website guarantees that I will receive my phones that I order, and I did not. Also upon signing up with you all, no one says that I have to add any time contact and or contract with **** Also, I did not do business with anyone else, but boost mobile, so they are the ones that need to respond, or Im just going to take this to court, Im not going to go back-and-forth with it. $300 for the phones that I spent, or I need the phones, both, or I will be taking to court for much more and wasting my time and money , and Im only allowing three days for you all to respond before I come up with the ultimate decision

Sincerely,

London ********
Initial Complaint
Date:08/29/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Rude **************** agent Not properly doing their job. Hanging up on customers
Business Response
Date: 09/12/2024
September 4, 2024

*****************************
**********************
Blacklick, OH 43004

Re:          BBB Complaint #********
                ************ -2024-08-19403

Dear ****************:

On August 29, 2024, we received your complaint, dated August 29, 2024, filed with the Better Business Bureau.

You stated customer care was rude and hung up on you.

Your calls were reviewed and the customer service agents that attempted to assist you remained courteous and respectful throughout the call. We strive to provide excellent customer service and we regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:08/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This morning, I contacted Boost Mobile about receiving a new phone. Because my phone is correct. They want me to send my phone in where they keep up for 3 to 5 business days with no cell phone. I'm paying $20. As a deductible which is fine and I don't have a problem with that, but the problem I have is what phone do I use for 3 to 5 business days? Why have no phone with boots? Then I said that is a determine if there's gonna fixed my phone or give me a new one. As I pay for insurance for my phone and I'm automatic so I didn't understand so now I called back to boost customers. Service to get some type of clarification or get a new phone. They're telling me that I could buy a new phone from them and then still send my phone in. So that makes me want to make 2 payments $20 plus 20 more dollars for shipping. And handing for me to get a new phone which I pay $7 for insurance for which is unacceptable. I keep getting a runaway. I need some help and this needs to be addressed immediately because I want to cancel
Business Response
Date: 09/12/2024
August 30, 2024

*********************************
****************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ********************:

On August 29, 2024, we received your complaint, dated August 29, 2024, filed with the Better Business Bureau.

You said that you contacted customer service, as your phone is broken. You indicated that you pay $7.00 for device insurance, and expressed concern that you would be without a phone for up to five business days while yours is fixed. You were advised that you could purchase a phone for the interim, but you do not want to pay for a new device and shipping plus the insurance deductible. You requested assistance with your account.

Please note that Boost Mobile cannot control or change Likewizes policy. If Likewize requested that the device be shipped to them prior to them fixing/replacing it, we would recommend following their instructions if you want the device fixed/replaced through them.

At this time, your options are to either purchase a new device or follow through with Likewizes claim process.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************

Customer Answer
Date: 09/12/2024

Complaint: 22214490

I am rejecting this response because:

Sincerely,

*****************************
Initial Complaint
Date:08/29/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a phone from boost mobile on 8/26/2024 at 6:00pm and went back the next day to get a refund because I decided that was to much for me to spend on a phone well when I walked to the teller I had recept in hand and said I'd like a refund she got mad and said we don't give refunds I told her look on the receipt it says I have 7 days to get a full refund she turned her back on me and refuses to talk to me and ignored me as if I weren't there she was rude and I just want my money back it clearly states on the receipt that I am untitled to a full refund everything was still the same as when I bought it
Business Response
Date: 09/20/2024
September 20, 2024

Mr. ****** ******
************************
*********, LA 70395

Re:          BBB Complaint #********
                *************

Dear **************************** 29, 2024, we received your complaint, dated August 29, 2024, filed with the Better Business Bureau.

You stated that you purchased a device and activated service at a retail store. The next day you decided you had spent too much money on the device and went back to the store to return it. The employee at the store told you they could not refund the money and they were rude to you. You requested a refund of $226.43 from the store.

My attempt to contact you by phone at ************** on September 19, 2024, was unsuccessful, but I left a voicemail. I also sent an email to ************************ with a request to contact me.

All Boost Mobile retail stores are independently owned and operated; as such, we are not able to refund the purchase directly.

We strive to provide excellent service and regret that your experience was unfavorable.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 09/21/2024

Complaint: 22210493

I am rejecting this response because: nothing was resolved they keep telling me the same stuff over and over each place has its own owner and can do what they want but on the receipt it clearly states I was in titled to a refund and I was refused and had the law called on me and the woman working treated me with disrespect

Sincerely,

****** ******

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