Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,968 total complaints in the last 3 years.
1,521 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/01/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/1/10 called to pay phone bill which is 25 dollars, boost wants me to pay 5 dollars more because of a date add on I paid for in July which isn't reoccurring. They said they can remove the add on but will not refund the five dollars
Business Response
Date: 09/13/2024
September 4, 2024

***************************
******************************************************************************;

Re:          BBB Complaint #********
                ************ -2024-09-19650

Dear ****************:

On September 3, 2024, we received your complaint, dated September 1, 2024, filed with the Better Business Bureau.

You stated that on September 1, 2024, you called in to pay your $25.00 monthly bill, but you were forced to pay an additional $5.00 for a data pack that should not have been recurring. You requested a refund.

A review of your account reflects that on June 7, 2024, you added the one-time 2 GB data pack, as well as the recurring 2 GB data pack. As the recurring data pack was not removed, it continued to be charged. On September 4, 2024, the recurring data pack was removed from your account by request.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. We decline your request for a refund; however, in the interest of customer service,a $5.00 credit has been applied to your account.

Please note that, any changes you request will have to be done prior to your monthly recharge date if you do not want to pay for them again.

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:08/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My phone bill due date is the 31st of each month. And my advice was disconnected while I was in public without a vehicle and unable to reach my minor son despite the 31 st not being over. I reached out to boost mobile and asked about its policy. I was given misinformation by two representatives. One whom said my due date was the 30th and the other who said it was the 31st but my bill is due every 30days. Neither of the information was true because based on the website my due is consistently the same date every month and does not change despite the amount of days in the month. For example February only has 28 days, however if I am due to pay on the 14th, my next due date will be March 14th despite the shorter amount of days in the month. Boost terms and conditions state that My bill is due the same day of each month. Yet my service was discontinued before the day my bill was due was over. Leaving me in a bind. They showed no remorse for the issue. One agent reported that it was a technical issue and could not fix it but offered 5 dollars. I declined. Its an unreasonable offer. Had he offered 20 dollars, it would have been slightly appealing only because my bill was indeed due. However the gross mistake and customer service is not acceptable and needs to be addressed.
Business Response
Date: 09/12/2024
September 6, 2024

*******************************
7764 Silver View Ln.
*******, ** 27704

Re:          BBB Complaint #********
                ************ -2024-09-19645

Dear ****************:

On September 3, 2024, we received your complaint, dated August 31, 2024, filed with the Better Business Bureau.

You stated your bill is due on the 31st of each month, but your service was suspended before the day was over. You disputed your due date being the 30th of each month, and expressed frustration with the customer service you received because you were only offered a $5.00 credit as compensation. You requested a larger billing adjustment.

Your last full day of service is the 29th of each month, so a payment must be made on that date to prevent any service interruptions. As your account is a prepaid account/service the entire account balance is required to be paid in advance of the new billing cycle start date; which in your case, is the 30th of each month.

We strive to provide excellent customer service and we regret that your experience was unfavorable. The calls were reviewed and the customer service agents that attempted to assist you remained courteous and respectful throughout the calls.

Our records show you received a $30.00 credit on August *******, so your request for an additional billing adjustment is denied.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:08/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Started with boost mobile almost most three months now. With three phones on the account but one of the phones is constantly being reported as stolen. Today August 31 2024 my phone has been reported stolen again. They're unable to give me information on how someone keeps getting into the account without the account code or account information.
Business Response
Date: 09/23/2024
September 19, 2024

Mr. **** *******
*****************
*****, ** 77705

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ****************** September 3, 2024, we received your complaint,dated August 31, 2024, filed with the Better Business Bureau.

You said that the phone number ending in 6294 is continuously being reported as lost/stolen without your knowledge or authorization. You requested a credit.

Our records show that you reported the last such incident on August 31, 2024, and it was resolved.

When an unknown or unauthorized individual obtains information that allows them to make changes or modifications to an account, we have no way of knowing that it is a fraudulent transaction. If you feel that your account has been compromised, we recommend that you open a new one and change all your security information.

As an exception, I applied a $50.00 credit to your account.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:08/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have switched my service from Boost mobile to another carrier. I spoke to boost customer service and then was transferred to the 'loyalty department'. They provided me a transfer pin, canceled my automatic billing and claimed my phone was unlocked and processed the switch. My phone says it is locked and the new carrier says it is locked. I went to a physical Boost Mobile location. I was told this is a 4g(it is a 5g phone that I purchased from Boost) only phone and they tried to sell me a new phone. They did not want to help me and would not unlock the phone. I demanded they call Boost customer service for me. ********************** customer service asked me how long I had the phone (why didn't they already know that?) and they said it was already unlocked and to contact the new company. Boost is purposely doing this. Instead of refusing to unlock the phone they are acting like they unlocked it without unlocking it. They have no online support.
Business Response
Date: 09/24/2024
September 24, 2024

Mr. ******* *****
*****************************************************
**********************

Re:          BBB Complaint #********
                *************

Dear Mr. ******

On September 3, 2024, we received your complaint, dated August 31, 2024, filed with the Better Business Bureau.

You stated that you transferred your service to another carrier and you were told your device was unlocked; however, it still says it is locked and so does the new carrier. You requested that the device be unlocked.

My attempt to contact you by phone at ************** on September 23, 2024, was unsuccessful, but I left a voicemail.

Our records indicate that a request was received and granted to unlock the device with IMEI *************** on September 3, 2024.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                ***** *****

Initial Complaint

Date:08/31/2024

Type:Service or Repair Issues

Status:

Answered

Resolved:: The complainant verified the issue was resolved to their satisfaction.
Unresolved:: The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:: The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:: The business failed to respond to the dispute.
Unpursuable:: BBB is unable to locate the business.

A few years ago, I bought a cell phone from the Boost Mobile store at *********************************. Ever since then, I have been repeatedly harassed with illegal, unwanted telemarketing calls. I have told this idiot multiple timer to leave me the f alone, but he just keeps calling. To be clear, my problem is with this one store, at the location *********************************, and not with the company as a whole.

Business Response

Date: 09/25/2024

September 25, 2024

Mr. *** ********
**************************************************************************************

Re:          BBB Complaint #********
                ************ -2024-09-19643

Dear Mr. ******************* September 3, 2024, we received your complaint, dated August 31, 2024, filed with the Better Business Bureau.

You expressed concern that a local Boost Mobile retail store is contacting you with promotional offers. You requested these offers stop.

Boost Mobile retail stores are individually owned and operated; however, our corporate team did reach out to that specific retailer and your phone number has been added to their Do Not Contact list. In addition, you can block specific phone numbers from your current device by doing the following:

Open the Phone app
Tap More options (the three dots)
Tap Settings
Tap Block numbers
Tap Add phone number
Enter the phone number you want to block using the on-screen keypad
Tap the Add icon (the plus sign) to add the contact to your Block list

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

******* *****
GM - Retention Operations
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

Customer Answer

Date: 08/14/2025

Persistent, unwanted illegal telemarketing calls from the Boost Mobile store at **********************************************************. I bought a phone there, several years ago, and have been harassed ever since by unwanted illegal telemarketing calls from that store. I've contacted that store several times, demanding that they leave me alone, and have tried without success to contact Boost corporate, to resolve the situation through them. I did previously file a BBB complaint, which resulted in a temporary respite, but they have started up again. I want the store at ********************************** to never, ever again, under any circumstances attempt to contact me in any way. I just want them to leave me the f*** alone. I have no problem with Boost Mobile in general, just with this one rogue store.

Desired Resolution

No further contact by the business

Business Response

Date: 08/27/2025

August 26, 2025

Mr. *** ********
**************************************************************************************

Re:          BBB Complaint #********
                ************ - *************

Dear ****************************** 22, 2025, we received your rebuttal,dated August 21, 2025, filed with the Better Business Bureau.

You expressed concern that a local Boost Mobile retail store is contacting you again with promotional offers. You requested these offers stop.

Boost Mobile retail stores are individually owned and operated; however, our corporate team did reach out to that specific retailer and your phone number has been added to the Do Not Contact list. You can also block specific phone numbers from your current device by doing the following:

Open the Phone app
Tap More options (the three dots)
Tap Settings
Tap Block numbers
Tap Add phone number
Enter the phone number you want to block using the on-screen keypad
Tap the Add icon (the plus sign) to add the contact to your Block list

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

******* *****
GM - Retention Operations
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ********* *****

Initial Complaint
Date:08/31/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/28/2024 Today I was told Boost has denied me service. They already charged me for the phone and first months service.No explanation as to why. All they said was due to security reasons.
Business Response
Date: 09/12/2024
September 3, 2024

*****************************
***************************************
*************************;

Re:          BBB Complaint #********
                ************ -2024-09-19642

Dear **************:

On September 3, 2024, we received your complaint, dated August 31, 2024, filed with the Better Business Bureau.

You stated that on August 28, 2024, you were denied service despite already paying for a phone and the first month. You requested a refund.

Our records show that order 9876-169956-9904 was canceled. Please note that the $100.99 had a full authorization reversal, meaning the payment was not collected.

For further information as to why the order was canceled, please contact our order integrity team at **************** or ***********************

We regret any inconvenience you may have experienced.

Sincerely,

*********************************
Sr. Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************

Customer Answer
Date: 09/12/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
Date:08/30/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 30th I was told by a care employee at boost mobile over the phone that if I paid the tax on the phone there would be no other payments which was a lie. They enrolled me in a loan of about ***** per month. I even asked her 3 times I only had to pay the tax, and she said yes over and over. I called on the 29th of August after seeing my bill and they told me to return the phone, if I do then I no longer have a phone. When I signed up about 6 months ago, I was told I get a free phone, and they gave me a phone that was obviously refurbished and barely worked. It's just been one lie after another, and many dropped calls and just extremely poor customer service. If I have to return the phone, I would want a full refund for my time and hassle they have put me through. The service they provide for the past 8 months has been horrible. Or they can honor their policy and give me the new phone working this time please.
Business Response
Date: 09/23/2024
September 18, 2024

Mr. ****** *********
*********************************
************************;

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ******************** September 3, 2024, we received your complaint,dated August 30, 2024, filed with the Better Business Bureau.

You said that on July 30, 2024, the agent you spoke with told you that you could upgrade your phone and you only needed to pay the tax. You then found out that you were entered into a financing agreement. You requested a replacement.

When we spoke earlier today, I explained that, under the circumstances, I will provide you two options: return the phone for a complete refund or you can keep paying for it and I would apply a one-month courtesy credit of $75.47 to your account. You accepted the credit.

We apologize for any inconvenience this has caused.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:08/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled by services in July with Boost and switched to Xfinity Mobile using the same phone number. I was charged by both companies in error. I disputed the charges with my bank and the amounts were refunded on 08/15/24. Today, 08/30/24 I was charged over $300 for the same timeframe disputed with my bank! I have been on the phone with BOOST and they are giving me the run around. My bank is disputing again but it can take up to 45 days for response! We were going on a vacation and these charges overdrew my account preventing us from going! Also, this is regarding 2 lines for this account. ************ HAS NEVER BEEN USED! BOOST refused to give us a device stating that no changes can be made to my account the first 7 months of service. We have been forced to pay for service on that line with no device. I canceled my service effective July 2024. My bank is requesting a letter on letterhead which BOOST refused to give me so now I am at a loss on how I can get my money back for services I paid to another company and for the second line WE NEVER USED ONE MIN.
Business Response
Date: 09/12/2024
September 4, 2024

*******************************
***************************************************
******, CO 80247

Re:          BBB Complaint #********
                ************ -2024-09-19638

Dear ******************:

On September 3, 2024, we received your complaint, dated August 30, 2024, filed with the Better Business Bureau.

You stated that you canceled your service in July 2024, but it was not. You disputed your payments totaling $248.40 on August 18, 2024, and expressed frustration with being charged $342.93 on August 30, 2024. You also said you have been unable to use the second line because no changes could be made to your account. In addition, you stated that we refused to provide a device. You requested a refund

Your calls were reviewed and there is no record of you requesting to cancel both lines until August 30, 2024. Your lines are currently pending disconnection. Because you disputed the charges totaling $248.40, that balance was returned to the card used to make the payment, and it remained on the account as valid. Because you were on AutoPay, the full account balance was withdrawn at the time it was due on August 30, 2024.

Until Boost Mobile and Boost Infinite consolidated brands,customer care was unable to make changes to multi-line accounts; changes could only be made in-store. Additionally, a device was activated on the second line.

The Boost Mobile Terms and Conditions disclose that payments remitted are final and non-refundable. Your request for a refund is declined.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***********************
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                *****************************
Initial Complaint
Date:08/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I called Boost on Monday 8/26/2024 to get a transfer PIN to move my number to another carrier. The number was activated on Cricket on 8/28/2024 and Boost did not close my account. It is still active on 8/30, so I called and they are trying to tell me that I need to pay for another month and they have refused to cancel the line. I cursed them out and justifiably so. It is absolutely ridiculous that I should have to pay for their mistake.
Business Response
Date: 09/24/2024
September 23, 2024

Mr. Leon Gray III
5215 6th St.
Brooklyn, MD 21225

Re:          BBB
Complaint #22220858
                2024-09-19640

Dear Mr. Gray:

On September 3, 2024, we received your complaint, dated August
30, 2024, filed with the Better Business Bureau.

You stated that you ported your phone number to another
carrier on August 28, 2024. You found that your account was not disconnected at
that time and you continued to be charged. You requested assistance.

Our records indicate that the transfer PIN requested on
August 26, 2024, expired four days later and was not successfully used.
According to our system, this line is still active with Boost Mobile.

The account is set to disconnect on September 29, 2024.
Please be aware that the Samsung Galaxy S24+ on the account is financed. When
the account is disconnected, the remaining amount due of $964.44 will be
charged immediately.

If there are further questions or concerns about this
issue, please feel free to contact me at (720) 514-6215.

Sincerely,

David Rikkers
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           Denver /
Boulder Better Business Bureau
                3801 E.
Florida Ave., #350
                Denver,
CO 80210

                David
Laslo
Customer Answer
Date: 09/24/2024

Complaint: 22220858

I am rejecting this response because:
You are mistaken. The port to Cricket was successfully completed on August 28th and I have been using that carrier since then.

Sincerely,

Leon Gray Iii
Customer Answer
Date: 10/29/2024
My number was ported from Boost Mobile to Cricket Wireless. The port was completed on 8/28/2024. So far Boost has refused to recognize that the port was completed, they have refused to close the account, and they attempt to charge my card multiple times a day for a service that should have been canceled months ago.
Desired Resolution: Billing Adjustment
Business Response
Date: 11/11/2024
November 11, 2024

Mr. **** **** III
****************************************************

Re:          BBB Complaint #********
                *************

Dear Mr. *************** November 7, 2024, we received your rebuttal, dated November 7, 2024, filed with the Better Business Bureau.

You reiterated that you ported your phone number to another carrier on August 28, 2024, but you are still being charged.

Our records show your account was disconnected on September 29, 2024, and there have been no service charges since that date. However, you are being charged for device financing. As stated previously, the ******* Galaxy S24+ on the account was financed; therefore, finance charges will continue to apply until the full outstanding balance is paid.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 11/14/2024

Complaint: 22220858

I am rejecting this response because:

Sincerely,

**** **** Iii
Initial Complaint
Date:08/30/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on around august 12 i saw an ad for boost infinite and the offer cuts my current phone bill in half.wgo wouldnt want that..i called about it maybe 4 times because every time i called it was answered by indians and i dont trust indians as they are scammers.i called my boost customer service to sign up as im already an existing customer.they told me id have to call back the original number i had called which is ************.i called and decided to sign up after asking some questions.the deal was $25 a month unlimited everything and the followung month free.i specified i wanted to keep my number he said no ptoblem.i signed up and paid $27.14 with my credit card and was told id be emailed a tracking number.when i got the number it came up non existent.i called back and they said id recieve the sim card the next day and just put it in my phone and im good to go on new ******* came and never worked.i called them,now,theyre telling me i have to call customer service to activate.i also told them i wont use the sim until august 27 as i was paid up until ******* problem they ****** starts when i insert ******* my regular service is suspended as im switching ********* to activate tget want me to pay $50 to restore original service so they can activate new account.not what i was told so i demanded a refund that was charged august 14.i was ran around,put on hold and no one came back til this point,they hang up as soon as i call.i paid the $50 for my regular service so i have a phone.i want my $27.14 back plus a free month i was promised then ill find another carrier that doesnt lie and scam people.
Business Response
Date: 09/10/2024
r

September 10, 2024

FILED ELECTRONICALLY

Better Business Bureau
****************************
*************************

******************** File Number: 22220550

To Whom It May Concern:

T-Mobile ********* (T-Mobile) is in receipt of your correspondence dated August 30, 2024, regarding the account referenced in the above-mentioned file number.

T-Mobile regrets any concerns the complainant has regarding the account, and we appreciate the opportunity to respond to this matter. In reviewing this matter, the complainants concerns are pertaining an account not with ************************.

Upon review, T-Mobile has confirmed complainant is not a current T-Mobile customer and may be a ******************** customer. We respectfully request you forward this correspondence to Boost Mobile for further investigation and response. T-Mobile regrets any inconvenience to **** *********.

Based on the foregoing, we respectfully request this complaint against T-Mobile be closed.

Thank you for bringing this matter to our attention.

Very truly yours,

T-MOBILE *********

****** *******
Executive Response
Customer Answer
Date: 09/10/2024

Complaint: 22220550

I am rejecting this response because:BBB sent to tmobile instead of ********************** dumb

Sincerely,

**** *********
Business Response
Date: 09/16/2024
September 13, 2024

Mr. **** *********
************************************
******, ** 18507

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ******************** September 12, 2024, we received your complaint,dated August 30, 2024, filed with the Better Business Bureau.

You said that you responded to an advertisement to reduce your monthly rate by 50% (or $25.00 per month with one month free) and you paid $27.14. When you received the *** card, it did not work. You requested a refund of the $27.14 and one month of free service until you can switch to another carrier.

The screenshot of the text you received does not have a date, the tracking number (*****************) is incomplete and the order number you provided is not listed in your accounts order history.

A review of your bill and payment history does not show the $27.00 payment you reference. If this transaction occurred at a retail store, you will need to work with the stores management team as they are independently owned and operated; therefore, any amount paid to them was not received by Boost Mobile.

On August 27, 2024, you were informed that what you were requesting is not available.

To transfer your service to another carrier, you will need to contact customer service at **************** to obtain your account number and port-out PIN.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer Answer
Date: 09/17/2024

Complaint: 22220550

I am rejecting this response because:they are lieing abd evading responsibility.why would a make this comolaint if these lieing thieves didnt scam me with a fake sim card.i sent proof and you say i didnt send a order number and as i originally said,the tracking number never worked thats why you cant find it because i couldnt either.just refund my money so i can move to a better company that doesnt lie or scam there custoners like these bunch of idiots.stop lieing boost you lowlife pos

Sincerely,

**** *********

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