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Business Profile

Online Retailer

Sculpt Touch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    July ******* I placed an order for Sculpt Touch. It was pending for a while then it was taken off my account. I am waiting to hear back from the company and really need a response. $122.36 was deducted and they are not responding. Please help me.

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am an unsatisfied customer having to reorder the same item in a different size for the third time and having to repay and repay and repay for the item to be shipped to me. Please apply the discount code to my order July 24 for a discount to my purchase and I want to be able to return the first two items which have never been worn because they don't fit. I want to be compensated for the inconvenience of having to reorder and repay for the third time now and want to be shipped the bundle package in size XL pink for the inconvenience of having to order online several times.

  • Initial Complaint

    Date:06/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from Scuplt Touch and my order never came to me. when I contacted the company, they claimed my address was wrong. This isn't true my address was correct when ordering, I have screenshots proving this. Sculpt Touch is refusing to fill my order or give me a refund. Please help

  • Initial Complaint

    Date:06/07/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 different type of things from this company March 18th it took 4 months to receive anything from this company an when I did it wasn't even what I ordered. **************** support was not really a help.I just want my money back from them I no longer want the product that they supposed to ship out , I have also asked the company for a refund and I got told they would ship the products out.Horrible customer service

  • Initial Complaint

    Date:06/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They sent me the wrong item and I asked them if I could return for the correct item they said no! But would give me a 12 discount, all I want is what I ordered which is a waist trainer with zipper and ****** not these hook closure, Im very upset that they sent me whatever they wanted

  • Initial Complaint

    Date:06/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 20, 2024, I placed an order for a waist trainer from Sculpt Touch, which was priced at $39.99 with shipping included. Despite advertising as a US-based company, Sculpt Touch's products are actually shipped from *****. My package has been stuck in ******* for several days with no updates. The shipping partner, ACI, is known for delays, lost packages, and deliveries taking up to two months. Due to this inconvenience, I would like a full refund.

  • Initial Complaint

    Date:05/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB,My name is ************************* and I order a waist trainer and never received it. The order number is SCP00705506 I paid $70.10 which also includes an insurance charge for any issue that *** arise. The track number given BF0000004011 doesnt exist with **** and this is the tracking number provided by the company but it could not even be tracked be it doesnt exist. To make matters worse I have a ring doorbell on my door so I would see is someone left a package in front of my door also the United ********************* have large lock package lockers by the mailbox just for items of this size. The company asked me to contact the delivery company and **** explained the tracking number Sculpt Touch provided me with doesnt exist because the does use tracking number like this. Its probably a scam to take people money. I would like a refund of my money or the item I paid for. Why have me pay for the extra money for insurance. I want my item or my money back. If you have any questions please feel free to contact me. Sincerely ************************* 5/28/2024 P.s. Ive attached the information from **** and My Account at ********************** and also the chat conversation and reply send to me from one of Sculpt Touch customer service representatives and my responses.

  • Initial Complaint

    Date:05/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order with this company i emailed them for a diffrent size and they gave me a tracking number that is np good also checked the **** and they do not have in information on the tracking number. And now they refused to respond to any of my emails. and after looking into this company where the send you to Whatsapp that is all i see is complaints from other customers.

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the sculpt touch waist trainer on April 13, 2024 i have sent several emails which keeps reading someone will be back in touch with you the amount was ***** and the size was 3X which was more like a 1X they refuse to refund me the merchandise is in its orginal package never worn. as of this date the matter still has not been resolved i went on the website to chat and non one came on tracking # SCP00593554 it arrived on April 22, 2024 i bought it from an advertisement. i think the company is fake.

  • Initial Complaint

    Date:05/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item from a merchant Sculpt Touch. They sent my item with a company called Piggy Ship. Piggy Ship states my item was delivered. The snapped a picture of the package left in the hall. I never received notification that a package was delivered. Days later when I inquired about the package. I was informed that it had been delivered days ago yet I never received the package. I was told that I can't get a package reshipped nor a refund. This is unacceptable

Sculpt Touch is NOT a BBB Accredited Business.

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