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Business Profile

Online Retailer

Sculpt Touch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase on 3/26/2024 the merchant never sent any tracking information or details on the carrier. I provided instruction on how the package should be left on the porch. Package was delivered 3/31/24 to the United States post office mail box which is against the law. In turn the post man took the package and delivered it back to the merchant I provided the merchant with the surveillance footage for the delivery they stated that I would have to provide a proof of loss Carrier is Piggyship unresponsive after multiple attempts. They have my money and the merchandise

  • Initial Complaint

    Date:04/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They lied about the product there is know way to use it even though its supposed to wrap around my stomach and stay but it doesnt do anything that it claims it will now they telling me to get a refund I have to send it back to *****

    Customer Answer

    Date: 05/04/2024

    The first pic is what I got and the second picture is what I should of gotten 

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed an order on 4/15/2024. I have an order confirmation number. But never any details from the seller?

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I place my order almost a month ago. *** contacted the company to get no reply back. They are taking people money without delivering a product. I believe this company is a scam

  • Initial Complaint

    Date:03/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them almost a month ago, after receiving an email saying my product might be late it never arrived. *** waited several weeks tried contacting them via email and phone with no response. Id honestly like my money back and to make this issue known for other future customers.

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order and never received my item. I reached out to customer service and they either give me a run around or send me a link for reshipment which cost $13. *** requested a refund at least 6 times. Its ridiculous this has been going on for over a month.

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item on December 14, 2023. Received an email stating my item was on the way on December 22nd. There was no tracking information on the email. Sent email to the company after about a month advising my items were never received and about how there is no tracking info. About 2 weeks passed, still no response. Reply to their ******** page advising of the same info, and again, no response. Sent another email, no response, and another ******** message, and again, no response. Im not asking for a refund, but that would be nice if Im not going to ever get what I paid for. I just really want my order. Today is now March 1, 2024, still nothing just frustrating.

  • Initial Complaint

    Date:12/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 items from this seller on 10/04/2023, contacted the company about change of address, item was still shipped to wrong address. Returned to sender, I was charged an additional shipping fee and paid- here we are 12//03/23 still no items and not even a tracking number like all the automated emails say.

  • Initial Complaint

    Date:11/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a waist trainer over 3 months ago and never received it. I have sent several emails that have gotten no response. I want my money refunded. My order number was Order No. SCP00219403

  • Initial Complaint

    Date:10/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a waist trainer from Sculpt Touch. I received the product and wore it for 2 days, on the 3rd day it unravels. I reach out to the company and explain to them that I have received a defective product. I first asked for an exchange but because they're asking me to pay more money for processing and shipping of the replacement product. I want a refund instead. I don't feel like I should have to pay more money for a replacement of an defective product that should not have been sent to me in the first place. It's very frustrating going back and forth with this company about their mistake. I just want my refund and they take the defective product back and do whatever they'd like with it.

Sculpt Touch is NOT a BBB Accredited Business.

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