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Business Profile

Online Retailer

Sculpt Touch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Purchasae: 6/14/2023 Amount of Sale: $40 Product Ordered: Hourglass Girdle Reason for complaint: Poorly constructed product No resolution. Company stopped cimmunicating after video complaint was sent and a replacment was asked for Order #: SCP00150701 Tracking #: ********************** Received 16 days after and paid for expedited shipping. Wore 1 week, and the threading came out of the velcro closures.

  • Initial Complaint

    Date:08/06/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wed, Jul 19, ORDER #****, I purchased Sculpt Touch Hourglass Girdle-Brown 1 XL/$39.99 + $7.99 [taxes] = $47.98 USD via my **** Credit Card [PYN*Sculpt Touch LLC ]. I wanted to exchange the item from XL to L. They sent me a link to process the item I wanted to exchange. Here is the language: "At Sculpt Touch, we accept exchanges, but kindly ask our customers to pay a $12 shipping and processing fee through the following link: *********************************************************************** . This fee will cover the cost of shipping your exchange back to our warehouse and processing the new order. And without having to send back your old merchandise." When I clicked to pay, there is an additional charge of $19.99 [processing fee]n= Total: $31.99. It appears I can keep the one I purchased; but it also appears that I am basically buying another one. I do not think that is good customer service if basically, I am buying it twice/again. I do not want the item now. I think the return should be FREE; send customer a prepaid postage to return item so I can get the correct size. I cannot use the XL, its too big. After looking at the amount of money I have to pay for the exchange and even though I asked for an exchange, I do not want the item at all and refund of $47.98 [via return free {prepaid postage}.

  • Initial Complaint

    Date:03/09/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are a scam business. They sent me the entire wrong product. Their support email address doesn't exist. I had to dig for their actual one. When I emailed them with photos, they said that is what I ordered when it was very obviously not the same thing. They will not support refunds even though it doesn't list that on their website.

  • Initial Complaint

    Date:02/15/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a waist trainer from website never received tracking or shipping info, and am not getting a response from the company or any custom Support. Ive emailed countless times, no response.

Sculpt Touch is NOT a BBB Accredited Business.

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