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Business Profile

Online Retailer

Sculpt Touch

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 44 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didn't receive order. Still waiting.

  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 20, 2024 I purchased a waist trainer and OxyShred thermogenic fat burner. My package was delivered January 6, 2025. I received my waist trainer, however I did not receive my fat burner but instead beet supplements. I contacted Scuplt Touch via email to inform them I received beet supplements instead of the fat burner. I sent a picture of what I received n what I order to show they are not the same. They responded back saying I received the correct item. Beets and fat burner are two different things. I emailed them back to inform them it is not the same and no response.

  • Initial Complaint

    Date:01/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is very horrible and should be banned from selling because after all the reviews and same complaints they size chart is completely off and they are very expensive and charge and extra 20 dollars to return or so basically to have to pay almost 80 dollars for something that dont fit when size chart is off. Completely. Im a size 14 which is 2x I weigh 220 an 2x of their products couldnt zip up at at all it fit like a Large and as you read the reviews all everyone is saying the tfw same their size chart is off completely. They really need to stop Manipulating and falsifying their products. I lost 65 dollars

  • Initial Complaint

    Date:01/18/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Sculpt Touch back in Oc 2024, here it is now Jan ******* and I have not been able to get my order or a refund. Every time you go to the site and start a complaint its always what is the order number, when Ive already give the order number. They should be SHUT DOWN. They continue to get peoples money and its totally unfair!!!!

  • Initial Complaint

    Date:12/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a waist trainer and SCULPT TOUCH GLP-1 1 on December 5, 2024 and it is now December 31, 2024 and I never received. The order number is SCT75744 I paid $75.89 which also includes an insurance charge for any issue that *** arise. The track number given **********************. They said it was deliverd on 12/30/2024 at 1:14pm and I pulled the footage to my driveway entrance and front porch cameras and no one showed up to deliver anything. I would like a refund of my money or the item I paid for. I've attached the information from one of Sculpt Touch customer service representatives and my responses.

  • Initial Complaint

    Date:12/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a GLP1 supplement from a company called Sculpt Touch LLC. It was given a tracking number Nov 26 but when tracked says it has not been picked up by ****. I've emailed customer service but no response.

  • Initial Complaint

    Date:12/09/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from this company and I never received it. I asked for a refund and they refused. I asked for them to reship my product but send it a different method because the original method never got to me. They refused. I would like my money back or for them to send me the product that *** already purchased, and I would like to warn other customers.

  • Initial Complaint

    Date:12/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a supplrment on Sept. 25. I purchased becausr of the money back guarantee. The product had no effect on my body at all. I took as directed, changed eating and exercise and no change. I requested a refund based on the guarantee. Now the customer service is saying you have to have taken the product for 90 days. Which is not what the webpage says when buying it. You are given 90 days to claim a refund if unhappy with the product. I am; now they are trying to make me spend more money on a product that doesnt work for me. Saying that they cant refund opened products. How am I supposed to have tried the supplement if it isnt opened and used. They offered a guarantee on results but dont want you to open the product? I just want a refund for what I paid for the product.

  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a product from them that said delivered but was not. I took it up with the post office and was told to file a claim. When i tried even though the shipment was shipped priority and I paid insurance it was not. I couldn't file a claim with the post office. Sculpt touch sent a link where I would pay $3.00 plus shipment and I opted for insurance again. After paying I was told I need a proof of loss from the ***** How can i get that. They have not shipped my package and I am starting to believe this is a scam. I want my money back or the product. i cannot reach out to them over the phone.

  • Initial Complaint

    Date:08/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company for a waste trainer, and it has been a week and when I Contacted them they said that they could not find the order that I placed. So I sent them screenshots of my placed and paid order. They said that they would contact the warehouse and have them process the order immediately and send a sauna belt for my troubles. That was three days ago and I have since then tried to contact them on Instagram and through their webpage and now Im getting no response at all.

Sculpt Touch is NOT a BBB Accredited Business.

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