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Business Profile

Delivery Service

Green Chef Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 215 total complaints in the last 3 years.
  • 25 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered green chef years ago during the pandemic lockdown. We canceled or subscription years ago. In the month of February and march my husband credit card was charged over 15 times totaling around 3,000$ I called to complain about the charges but the call center was no help and claimed we didnt have an account. And said my husbands email was not on file yet hes receiving emails from the company. My credit card is dealing with the fraud issue.

    Business Response

    Date: 04/16/2024

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The GreenChef Team

    Customer Answer

    Date: 04/19/2024

    The company is still in the process of resolving the issue.  

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my order on March 8, 2024. They kept sending the boxes even after I verified by email my cancelation. They also kept charging my credit card. With each phone call or email I would make, they would say that my account was active and had to check with customer support. They make you jump through fire rings even when you have an email from their company stating the account is suppose to be canceled. Ugh. Very disappointing to say the least.

    Business Response

    Date: 03/19/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team 


  • Initial Complaint

    Date:03/14/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a vegetarian so was careful to make the selections for my meals. My first box was delivered yesterday and to my surprise, every meal contained either pork, fish or chicken. When l called to complain l was told that was what l ordered. I found out that the meals were from an automatic selection made by the Green Chef system and not from selections l made. I was told if l wanted l can cancel but no option was available for a refund.Very frustrating knowing that l ended up paying for meals l didn't pay for!!

    Business Response

    Date: 03/14/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team 


    Customer Answer

    Date: 03/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I'm filing a complaint against Green Chef for ongoing product and service issues. Initially, we encountered damaged deliveries with compromised food quality, including leaking meat packages and stale vegetables. Despite complaints, the response was minimal credit and no substantial resolution.We ceased our subscription but gave Green Chef another chance over a year later, only to find the situation had worsened. Almost every delivery was damaged, and customer service's attitude had deteriorated, showing no remorse or willingness to help.Repeated issues forced us to cancel and seek a refund for the unusable food. However, we were met with refusal for a full refund on our last order, receiving only a partial refund of $14 from over $70. Additionally, the legitimacy of Trustpilot reviews featured on Green Chefs website is questionable, as the company is unsearchable on the platform.Due to these unresolved issues, I request a BBB investigation into Green Chefs practices and a full refund for our last delivery. Their systemic problems must be addressed to prevent future customer dissatisfaction.Sincerely,************************* Green Chef Order # *********

    Business Response

    Date: 05/06/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    Green Chef Team


    Customer Answer

    Date: 05/07/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from green chef in the past. I deactivate the account. A year or more later I received a box of food which I did not order. The representative said I reactivated my account when I opened something on the web. I did not reactivate my account and would like a refund for this food which I cannot eat. The representative just told me the charge didn't go thru for the box, so why would they mail me a box I didn't pay for? and then say I need to pay for it when or if I restart service? I didn't choose the meals, I did not order this box, yet I have a 52 dollar charge on my account that I was told will not go away and will always be due? I don't believe Green Chef should send out boxes without payment and then demand payment. This is wrong.

    Business Response

    Date: 03/13/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team


    Customer Answer

    Date: 03/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:03/08/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Checking my bank account I noticed that I had charges from Green Chef 3/4/24 $231-56 3/5/4 $ $231.56 3/5/24 $233.57 3/8/24 $231.55 I have never ordered anything from this company I have called my bank

    Business Response

    Date: 05/08/2024

    We have communicated with the individual who filed this complaint via email. She has confirmed that her funds have been returned. We have attempted to verify the credit card associated with the fraudulent account created with her payment information in order to be sure all information is deleted from our files. 

    A copy of the email thread is attached.

    Thank you,

    The Green Chef Team

  • Initial Complaint

    Date:03/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled this subscription on Feb 28, 2024 then was charge $78.58 on Mar 4, 2024. Should not have been charged after the cancel date because it was in plenty of time of the next shipment.

    Business Response

    Date: 03/07/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team


    Customer Answer

    Date: 03/08/2024

     
    Complaint: 21393042

    I am rejecting this response because:  They have not reached out to me.

    Sincerely,

    *************************

    Business Response

    Date: 03/15/2024

    Dear  *********;,

    We have addressed your complaint via email to the address provided in your complaint. Our response was sent [May 7th, 2024 and 10:51 AM EST.]

    We are sorry if you did not receive our response, please check your Spam or Junk folders. The subject line of our email is "GreenChef BBB Follow-Up Complaint # ********"


    If you would like us to forward our response to a different email address, please provide an alternative email address in your response.

    Thank you,

    The GreenChef Team


    Customer Answer

    Date: 03/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/19/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Green Chef has deceptive business practices and non-existent communication when there are financial changes on the subscribers account. In addition, the Get Invoice button does not work on the website, despite my attempts to access in different browsers Chrome and Edge. I signed up for a promotion that included a 65% reduced fee on the first order and a 15% discount for 51 weeks. I signed up for this promotion through a program called Tickets at Work offered through my employer. My subscription began on May 8, 2023. Green Chef removed the discount from my account without notice, starting with the August 14, 2023 order. Green Chef provides two methods of contact, which are phone and chat message. I contacted the business through chat on February 4, 2024 to describe my problem with billing. The agent said he would escalate the issue, and that the company would contact me in 24 to ****************************************** I called Green Chef on February 9, 2024, and the agent had no record of my interaction on February 4, 2024. In addition, he said that he could not refund for the overcharge or reinstate my discount. Consumers should be aware that Green Chef does not honor its promotion and does not communicate financial changes to the subscribers account. There is no escalation process at the company. They do not retain records of interactions or complaints from customers. The resolution I seek: I request that Green Chef refund $230.66 for the 19 weeks I was overcharged from August 14, 2023 through January 19, 2024. The promotion is still active on the Tickets at Work site, as of 2/19/2024: New Customers: Get 65% off your first box with free shipping + 15% off for 51 weeks. USE CODE: TICKET65.

    Business Response

    Date: 05/06/2024

    We are looking into this B2B promotion. We will follow up once we receive information.


    Thank you,
    The GreenChef Team

    Customer Answer

    Date: 05/10/2024

     
    Complaint: 21312825

    I am rejecting this response because: I want a refund from Green Chef for the amount I was overcharged.

    The ad is still live, which means this company is still deceiving consumers with promotions they do NOT intend to honor.

    Sincerely,

    *************************

    Business Response

    Date: 05/21/2024

    We have reached out to the customer directly regarding this matter.


    Thank you, 
    The GreenChef Team


    Customer Answer

    Date: 05/25/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from green chef. I deactivate the account. A month later I received a box of food which I did not order. The representatives said I reactivated my account when I opened something on the web. I did not reactivate my account and would like a refund for this food which I cannot eat.

    Business Response

    Date: 02/14/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team 


    Customer Answer

    Date: 02/19/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some food and it pictures the food as finished in a dish. They said this is $160. I picked out 20 meals for a week. They showed dishes of food. When I got the order it was a dozen ingredients not cooked. The ingredients were so small, like the onion was as big as a golf ball, you had to make your own croutons. They automatically renewed my billing each week. The first shipment was the introductory offer for $50 initially and the second shipment was $160. It wasn&#**;t worth $50 of raw materials. I called them up and they said they would cancel my order. I would like a refund on my second order and to cancel my order.

    Business Response

    Date: 02/08/2024

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 

    The GreenChef Team 


    Customer Answer

    Date: 02/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Green Chef Corporation is NOT a BBB Accredited Business.

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