Reviews

Review Details

• Review fromGretchen W

  Date: 09/06/2025

  1 star
  I have received two boxes from Green Chef and both arrived after 5 days of being packaged for delivery. The meats were warm and some of the vegetables were beginning to spoil, especially the spinach. I contacted the company after the first shipment and they said they would refund my money and make sure it was received sooner. They also assured me it was guaranteed for freshness 48 hours after receipt! There is no way it is fresh after that long and even if so, we had three meals and would have to make them in 2 days for "freshness". Their shrimp supplier had the good sense to put their product in their own packaging so it was still okay but we had to throw out 4 of the 6 meals and one I had to buy the meat for. I contacted them again after the second shipment and asked to talk to someone in the states, not ****, and they said they would send it on to the company. Still no reply. It is in ****************, for ****** sake, so not that difficult to talk to someone from ******! I am surprised someone hasn't gotten food poisoning! If I don't hear from them in the next 48 hours, I am going to file a formal complaint with the BBB and local health departments in ******** and ******. Maybe then, they will contact me!

  Green Chef Corporation

  Date: 09/26/2025

  Hello ********! Thank you for taking the time to share your experience with us. We truly appreciate your feedback, as it provides us with valuable insights to enhance our services. 
  
  We are genuinely sorry to learn that your recent box deliveries arrived in unsatisfactory condition, with the meats being warm and some of the vegetables nearing spoilage. This is certainly not the quality we strive to provide our customers, and we regret that we fell short in this instance.
  
  Please accept our sincerest apologies for any inconvenience this has caused. We are committed to making things right and have reached out to you privately via email to address your concerns. We value your satisfaction and hope to resolve this matter promptly.
  
  Thank you once again for your understanding. We look forward to hearing from you soon.

• Review fromAshley C

  Date: 08/14/2025

  1 star
  This was my first time using Green Chef. I went through green chefs ***** verification and was given an offer that reads as such "Thank you for doing what you do! To show our appreciation, we're offering 70% off your order with Green Chef for one year plus 15% off ongoing boxes"...obviously with that promo i was offered, i signed up for their delivery service. Since signing up, I notice my account not reflecting the promo i was offered (I have a screen shot as proof of this Promo!). i have been given the run around from 4 people at Green Chef now and they have voiced that it's ME not reading the promo correctly when that is clearly not the case. They are absolutely refusing to honor the promo I received making this feel very MISLEADING and using bait and switch type tactics to get people to sign up for an auto billed service.

  Green Chef Corporation

  Date: 09/26/2025

  Hello ******! Thank you for taking the time to provide your feedback. We truly value your insights as they help us grow and enhance our services. We regret to hear that your experience did not meet your expectations, and we would appreciate the opportunity to remedy the situation.
  
  We recognize that there may have been some misunderstanding regarding the terms and conditions of the voucher promotion applied to your account. Upon reviewing the voucher details, please note that it offers a 70% discount on your first box and a 15% discount on the subsequent 51 boxes. We apologize for any lack of clarity regarding this information. 
  
  Your feedback is important to us, and we will use it to refine our communication and ensure that our customers are fully informed about all promotion details in the future.

• Review fromAndrew O

  Date: 08/05/2025

  1 star
  Like many others, I made the mistake of only looking at their website and then left without ordering anything. They ask for you to sign in and give them your information (in order to see the full menus) without any warning that you are immediately on the hook for hundreds of dollars in unwanted shipments that THEY select. They do not answer their phone (understandably). I have demanded a refund and told them I am taking this garbage to a city food bank--if they will even accept it.

  Green Chef Corporation

  Date: 09/26/2025

  Hello ******! Thank you for taking the time to provide your feedback. It is insights like yours that enable us to enhance our services. We genuinely regret that your experience did not meet our standards, and we would appreciate the opportunity to address your concerns.
  
  We apologize for the unexpected issues you faced with the order processing. To clarify, our meal delivery service operates on a self-management basis, with our menu updated weekly. After creating an account, orders are automatically processed every week for delivery the following week. You have 5 days prior to select your meals, ***** or cancel the order. If no selection is made, our system will automatically choose meals based on the preferences provided. We send reminder emails; however, we understand that they may occasionally be filtered to spam or blocked, which may cause confusion. We sincerely apologize for any misunderstandings and are committed to rectifying the situation. We have reached out to you privately via email to ensure your satisfaction and look forward to your response.

• Review fromMichael P

  Date: 08/03/2025

  1 star
  This is a total scam beware. They offer you a discounted rate than once you sign up they charge you full amount. When I tried to cancel the refuse to refund my money and end up sending me food that I had to throw in the trash. I dont need pork or farm raised tilapia. They should not be allowed to stay in business.

  Green Chef Corporation

  Date: 09/26/2025

  Hello *******! Thank you for taking the time to share your feedback with us. Your insights are invaluable as they enable us to enhance our services. We sincerely regret that your experience did not meet our standards, and we appreciate the opportunity to address your concerns.
  
  Upon reviewing your subscription, we noted that there may have been some confusion regarding the terms and conditions of the voucher associated with your account creation. Our records indicate that no voucher code was applied during this process, which is why you were charged the full amount for your box. We apologize for any misunderstanding this may have caused.

  To clarify, our meal delivery service operates on a self-management basis, with our menu updated weekly. After creating an account, orders are automatically processed every week for delivery the following week. You have 5 days prior to select your meals, ***** or cancel the order. If no selection or cancellation is made before the cut-off, our system will automatically choose meals based on the preferences provided. We send reminder emails; however, we understand that they may occasionally be filtered to spam or blocked, which may cause confusion. 

  Please know that your feedback is important to us, and we will leverage it to refine our communication and ensure that our customers are fully informed about all promotional details moving forward.

  
  

• Review fromBarbara K

  Date: 06/27/2025

  1 star
  I loved the meals - so tasty! Sadly the delivery company they used (Veho) was completely incompetent and could almost never get my boxes to me. I had to cancel. If they ever decide to use a professional delivery service like Fed Ex or **** which we get deliveries from all the time with no issues, we will be back. Just posting this here so others can be aware. Delicious food needs to get to you to be useful.

  Green Chef Corporation

  Date: 09/26/2025

  Hello *******! Thank you for taking the time to share your feedback with us. Your insights are invaluable and play a crucial role in our continuous improvement.
  
  We sincerely apologize that your recent experience did not meet your expectations. We recognize the importance of both quality and timely delivery of our products, and it is evident that we did not achieve these standards in your case. Your feedback is greatly appreciated, and we want you to know that we are committed to addressing these issues and making the necessary adjustments to ensure a more seamless delivery experience moving forward.

• Review fromJ.ulia F.

  Date: 04/01/2025

  1 star
  I just received five meals from you and I never ordered them. I don't eat pork and I don't eat cheese. Where can I donate these meals? All I did was go on your website and picked a few meals but I would never pick anything with cheese or pork. *** I didn't order. I used to be a customer I did a dumb thing and used a coupon code to Reactivate my account NOT reactivate my orders. I didn't even pick these meals. I picked like two and I was just browsing. How do you even have my credit card it's not the same card I had when I was your customer. The FOOD was HORRIBLE 4 years ago and I will be throwing all this AWAY!! Reporting Fraud to my bank NOW. How you used a EXPIRED Credit Card is beyond me!!! I cancelled my account, with SOME GUY in ***** by the way they used to be in ********, NOPE not anymore its *****. Refund my money, I asked them to remove my email, phone, credit card and more!!!!!!!!

  Green Chef Corporation

  Date: 04/09/2025

  Hello *****! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with orders processing unknowingly. To give you an overview of what happened, once a subscription is reactivated, orders are automatically processed every week for delivery the following week. You have 5 days prior to select your meals or skip the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

  J.ulia F.

  Date: 04/10/2025

  First of All you tricked thousands of people like me who used to be your customer into resubscribing without know that they have actually turned that on is highly visible on ****** Reviews and ******** comments. None of us resubscribed especially not me. If I had ordered your meal service again, which I didn't I would not do so without telling my husband, he does all the shopping and cooking. He would not have approved he has nightmares of missing recipes and missing ingredients with your service. The food I never ordered or picked was horrible. You fondue Fillet was ************ peppers dipped in four kinds of melted cheese and filet mignon dipped in cheese. It was horrible.. The hamburger is was missing the other meat, and didn't come with a recipe so I made the hamburger for my dog Rocky 80% fat really we would never buy that. My dog was violently ill after two servings he threw up and had black p*** and diarrhea for days. It was so bad I had to clean his rear end several times and it was quite a nightmare he was lethargic and would not eat for two days.. The only decent dish was the pesto chicken. I don't eat pork and my husband threw that away. We paid $150 and didn't even order this or resubscribe. I will continue to warn other until you refund all my money. I will happily pay for the chicken pesto dish even though I didn't order it. I am disgusted with your trickery and deception. You mail me a post card I used QR code and just want to look at your menu because we did enjoy your meals a very long time ago before things changed with missing ingredients and missing instructions. Take me off your mailing list and out of your data base.

• Review fromKatherine M

  Date: 03/02/2025

  1 star
  Scam. We sent out boxes to our friends, as they advertised free boxes for $50 credit each. They will not allow us to use our credits. We have called 4 times and keep getting told they will fix the issue but never do. Now after reading these reviews we are afraid our friends will be scammed too. We are cancelling immediately. Horrible business. ******** customer service. Mediocre food at best. Found a smashed, soggy big in our ingredients last week, they did not even ship our box this week...Not worth the hassle. They are liars and cheats.

  Green Chef Corporation

  Date: 03/26/2025

  Hello *********! Thank you for taking the time to leave a review! Feedback like yours helps us grow and improve, and we deeply appreciate your input. We regret to learn about the experience you encountered with our service, and please be assured that this is not the standard we aspire to uphold.
  
  We acknowledge your frustration regarding the promotional offer, specifically in relation to the inability to utilize the credits associated with the complimentary box you sent to your friend. We want to assure you that we take your concerns seriously, and we are committed to addressing the issues you've raised. This is not the level of service we aim to provide, and we sincerely apologize for any frustration this may have caused.
  
  We have reached out to you privately via email to ensure your satisfaction and look forward to your response.

• Review fromH. H.

  Date: 01/31/2025

  1 star
  Total fraud and deceptive practice! Two weeks in a row after I canceled /the skipped the weeks in the subscription my credit card was charged anyway and I was sent boxes I did not approve or order. This is a common occurrence as I see here and my experience confirms its ongoing. After multiple attempts to rectify with the customer service I was denied resolution and continually told that I did not in fact ever cancel. Lies. Fraud. Also, the food quality was terrible and my husband hated it so no big loss. Going back to beloved Blue Apron which has excellent customer service and always bent over backwards to resolve any problems.

  Green Chef Corporation

  Date: 03/05/2025

  Hello *******! Thank you for taking the time to leave a review! It is feedback like yours that helps us grow and improve! We want to assure you this is not at all the experience we want for you and we would love a chance to turn it around!
  
  We are sorry to hear about your unexpected and frustrating experience with orders processing unknowingly. Upon reviewing the details, we can see that the account was cancelled on January 30, 2025. To clarify, when a subscription is active, orders are automatically processed on a weekly basis for delivery the following week. Customers have a five-day window to select their meals or opt to skip the order. If you do not make a choice, our system will choose meals based on your preferences. We apologize for any confusion and would like to make things right! We have contacted you privately via email to ensure your satisfaction. We hope to hear from you soon!

  H. H.

  Date: 03/07/2025

  I was refunded after multiple attempts but company continues to accuse me of not canceling the order as if its my fault. Thats calling me a liar and not appreciated. There sure are a lot of liars out there with the same exact problem then, if you read their reviews. I hope they change their processes to actually do what the customer says when they skip, pause or cancel auto orders. If you are going to be an online format business then make it work. Blue Apron never has that problem. You skip a week, bam, its done.

• Review fromArline G

  Date: 12/27/2024

  1 star
  This company uses predatory practices and charges. The food is OK, but not good enough to deal with terrible customer service and a meal plan that wont stop sending you food and charging you for it once youve canceled.

  Green Chef Corporation

  Date: 03/05/2025

  Hello ******! We extend our gratitude for the time you dedicated to sharing your feedback. Your insights are essential to our continued development and improvement.
  
  We are disheartened to learn about your challenging experience with our customer support. Maintaining clear and supportive assistance remains our steadfast commitment, and it is our responsibility to address customer concerns promptly and offer suitable resolutions. The lack of communication you encountered does not reflect our usual standards, and we assure you that we are taking immediate measures to address this issue internally. Your feedback serves as a crucial reminder for us to enhance our customer service practices continuously. 
  
  Moreover, we would like to clarify our order processing procedure. Orders are automatically processed weekly for delivery the following week. Cancellation of accounts must be completed before our cut-off period, which is five days prior to the delivery date. If no cancellation is made, our system will automatically generate a new delivery and select meals based on your preferences. We sincerely apologize for any inconvenience and confusion this incident may have caused. 

• Review fromGeri H

  Date: 12/03/2024

  1 star
  I just had a very bad experience with Green Chef. Cancelling a subscription is not seamless and I had to repeatedly call and go online to deactivate my subscription month after month. I will not use a service that makes it hard to cancel. I recommend that they review their subscription services cancellation process and tech. I do not recommend this meal service.

  Green Chef Corporation

  Date: 03/05/2025

  Hello ****! We extend our gratitude for the time you dedicated to sharing your feedback. Your insights are essential to our continued development and improvement.
  
  We understand the challenges you faced when attempting to cancel your account. We want to assure you that our website offers comprehensive account management capabilities. To cancel your account, simply log in and access the account settings by clicking on the person icon (on a computer) or the three horizontal lines (on a mobile device). Within the 'Plan Settings' section, you will find the option to deactivate your plan. Furthermore, reactivation is possible at any time by logging in and selecting 'Reactivate'. 
  
  We genuinely apologize for any inconvenience and confusion this situation may have caused.