Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally signed up for green chef in feb. 2024. I recieved my first week of food and found it to be just ok and more expensive than i hoped, so I deactivate my account. I had actually forgot all about green chef when on July 11 2024 i noticed i had a charge on my card for around *****. After calling and talking to a rep named ****, he claimed my account was reactivated and i had food on the way. I explained to him this was 100 percent not the case. No way did i even visit there site much less sign back up. Especially since i was going out of town and the food would be ruined anyway. /He basically kept repeated himself that the charge would stay and that i did in fact reactivate. I asked to speak with manager and he stated that the manager would just see it his way and they would not refund. He reiterated that i had to manually reactivate and that i did in fact do that. At this point i have not received the food and they will not listen and totally un professional. Please help. This is basically theft and now i have been reading this company is guilty of this with many others.

  Business Response

  Date: 07/15/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you,

  The GreenChef Team

• Initial Complaint

  Date:07/07/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am complaining about unauthorized billing to my credit card. I think *** said this before, but these people are the standard of true Fraud of the people they build me for meals that I had went into the app and skipped meals all the way through mid July. I had written Skip ***** or selected meals on the app that Green Chef provides. But they claim that I didnt skip any meals one box I did not. I was not even here. Ive been out of town for five days and they said boxes delivered receive the promotional code $180 value would be free , so what they did after the free box and I signed up for the initial $6.99 for the promotion and my first box. My second box would have cost me $42. What Green Chef did was win back in that box of free food and bill me on two separate occasions at $90 which made up the $180 , the free food and they continue to bill me every week $103$. I have attempted to recover my money No avail. when I tried to explain to the Customer representative that on the app that I downloaded on my phone, I could see where I had skip meals all the way to almost the middle of July but she couldnt see that. My light electric bill was cut off for nonpayment because these people had already taken the money out of my automatic draft for my light bill, I am a retired registered nurse of 40+ years. I am on a fixed income. I wanted to try eating healthy because I was newly diagnosed with diabetes and high cholesterol so this is an attempt for me to better my health and instead my mental status emotional status and my physiological status is just not good , I just cant believe that people can get away with this people. Sirens are blaring. Please tell everyone you know how this company operates. I am praying for return of my money. I am praying for those others who have been scammed by Green Chef that they get their money, not even , ************************.

  Business Response

  Date: 07/08/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  The Green Chef Team
  

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We previously subscribed to green chef and received their meals for 6 months to a year. Then we cancelled the subscription. But, we still had an on-line account with them that we had to create when we used their services. We had not used Green Chef for 6 months to a year or more.Last week I decided to go back into my account, to see their current prices and food options. So, I logged into my on-line account at their website: *******************************************. I looked around their website and decided I thought the stuff was priced too high, so I did not restart any subscription. I did not click on any buttons related to purchasing anything. A few days later, a package arrived on my doorstep from Green Chef, for $170 worth of food that they unilaterally sent to me. I then noticed that my credit card had been unilaterally billed for the food (apparently using the credit card that had been on file with my account). I called their phone number to let them know there had been a mistake or figure out why this had been shipped to me and why I had been billed. Their customer service agent said that there had not been a mistake. She said that it was their policy that if any old customer logs into their account, then their subscription is automatically renewed, even if they do not click on anything or purchase anything. I was shocked. I told them that was fraud and I told them I would be calling my credit card company to cancel the charge and report it as fraud. They said they were fine with that because they were just following their policy. I could not believe their audacity. I am still waiting to see how my credit card company is going to handle this.

  Business Response

  Date: 06/21/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The GreenChef Team
  

  
  

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21877789
  
  I am rejecting this response because: this is what I wrote to them. 

   

  I appreciate you doing that (refunding the money). However, I want to follow up regarding the real issue. I am a consumer protection attorney. It is very concerning what your customer service person said about how the site is set up to automatically bill people and send them food if they merely open their account. Those are the kinds of dark patterns that the **** and FTC talk about, where companies are using bogus disclosures and manipulative website design to take advantage of customers. I did not hear anything addressing that issue. Plus, a customer service rep who admits that practice and says they see no issues with it is yet another major red flag and I heard nothing to suggest that this was against company policy. I heard nothing to suggest that anyone at the company was at all surprised that this would have happened, which suggests that this is a purposeful thing, which is very disturbing. 
  
  
  *****
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 07/08/2024

  We have reached out to the customer directly to address his concerns.

  Thank you,
  The Green Chef Team

• Initial Complaint

  Date:06/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17/24- I remember signing up and using an empty card to check deals, never intending to use the service.On 4/24/24- Green Chef tried charging me again and the payment failed. Instead of canceling my service, they sent me the package anyway without my consent. The total charge of the box was $116.06.From 5/1/24 to 5/8/24- Green Chef continued to try to charge me for other boxes, but again because there was no money on the card the food was never sent.On 6/8/24- I contacted Green Chef support to remove the $116.06 charge. In the chat, I expressed how I didn't know they would send a food box without my money or consent. When I asked if they would keep trying to charge me, I was told, "Since the box has been delivered we won't be able to have that canceled and process any refund. But if you have any dispute, it would be best to settle the charge and then we can refund the charge if this is not valid." I responded, "I am not paying for something I never meant to pay for.". I chatted to them some more, but it went in circles. Noting I was getting nowhere I responded, "I see I am getting no where. I will contact the better business bureau to get this taken care of. In the mean time I will cancel the card on the account." ******************** Chef responded with, "I understand and respect your decision."As for the package that was sent I did not use it, as I didn't know it was for me. A housemate took the package.In conclusion, I did not order this so I need this balance credited immediately. Please confirm that a credit has been issued and the account balance is now zero.Thank you *********************** attached is the full chatlog

  Business Response

  Date: 06/11/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you,

  The GreenChef Team
  

  Customer Answer

  Date: 06/13/2024

   
  Complaint: 21831271
  
  I am rejecting this response because:
  I have not received a response from green chef at ********************* or at ************
  Sincerely,
  
  ***********************

  Business Response

  Date: 06/21/2024

  Dear ******,
  
  We have addressed your complaint via email to the address provided in your complaint. Our response was sent last June 11, 2024 at 11:42 AM EST.
  
  We are sorry if you did not receive our response, please check your Spam or Junk folders. The subject line of our email is "GreenChef BBB Follow-Up Complaint #********"
  
  If you would like us to forward our response to a different email address, please provide an alternative email address in your response.
  
  Thank you,
  
  The GreenChef Team

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 13, I received a notification that I was charged $100. I had previously paused my subscription because I did not like the service and did not get any notification that I would be charged today. When I called May 13 to obtain a refund, I was told that 4 days is not enough notice to provide for a cancellation. This is absurd, as I cancelled well before this was shipped. She said she couldnt give me a refund but could change the meals in my box (if its too late to cancel how is there still time to change what is in the box?).

  Business Response

  Date: 05/14/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 

  The GreenChef Team
  

  
  

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a promotional link for Green Chef from a friend by email on April 24th 2024. The subject line read: ***** has sent you a gift via Green chef. When opened it said: Youve got a Free Box! I clicked on the link to see if any of the meals looked good. I had a green chef account in the past so it led me to my account. I clicked on some of the meals and debated getting the delivery for $9.99 but decided not to. I exited the website. On 5/7/24 I noticed I was charged twice by Green Chef on my credit card. Once for the $9.99 free box and then $98.91 for my next subscription. They had my credit card information but not my updated address. Food was sent to the old address and my card was charged. I never received an email telling me I would be getting a delivery or a charge. When I called the customer service line they said that when I clicked on the promotional link my account was automatically reactivated. They told me there was nothing they could do about the charges due to policy. I also spoke with a representative online via a chat and they told me the same thing.

  Business Response

  Date: 05/09/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  

  The Green Chef Team

  
  

  Customer Answer

  Date: 05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my account twice and they refuse to do it. They just keep charging my card and I have received no product. When I called the company this person wouldn't let me speak to a manager and was very rude. Horrible service, horrible company,

  Business Response

  Date: 05/06/2024

  We have reached out to the customer directly to address their concerns.
  
  Thank you,  
  
  The GreenChef Team

• Initial Complaint

  Date:04/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Green Chef in February on a friend ******. I did not think the dinners had value and portions were so small I decided it wasn't for me. I had to pause my account because I couldn't find a cancellation button. About 3 weeks later in March I called and cancelled my account. On Saturday April 27 I saw a charge for $99.91 on my credit card statement. I called immediately and they had no record of a cancellation. They said I only paused my account and the pause was over. I told them I wanted to cancel my order and a refund. They said they did not do cancellations within 5 days of the order. They refused to cancel or refund my money. I told them I called and cancelled and they said they didn't have record. Regardless the item hasn't shipped and they refused to cancel the order or refund even though the error was on their side. I do not want the shipment which hasn't gone out yet and I want a refund.

  Business Response

  Date: 05/02/2024

  We have reached out to the customer directly to resolve their concerns. 

  
  
  Thank you, 

  The GreenChef Team 
  
  

  
  

• Initial Complaint

  Date:04/26/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted on 4/1/24 to become a customer with this business. I placed an order and was charged $41.28 on 4/8/24. On 4/9/24 I received an email from Green Chef stating the following: Our courier has informed us that despite our best efforts, we will unfortunately not be able to deliver your Green Chef meals to you this week. We have issued a full refund for your order, which should be reflected in your account in 5-10 business days. I received this email again on 4/11/24. I have yet to receive my refund. Ive never received any product from this company and Id like my money back immediately. My order number was *********. Thanks.

  Business Response

  Date: 04/29/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you,

  The GreenChef Team

   

• Initial Complaint

  Date:04/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 20th, I cancelled this subscription, but a box was shipped and I was charged $100 on April 24th.When I called to return the box/obtain a refund, as I had just used a referral code and was not intending to be part of a subscription, I was told that 4 days is not enough notice to provide for a cancellation. This is absurd, as I cancelled well before this was shipped.

  Business Response

  Date: 04/25/2024

  We have reached out to the customer directly to resolve their concerns. 
  
  Thank you, 
  

  The GreenChef Team