Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put all my orders on pause since I was out of town for several months. The system only allowed me to be on hold for a few weeks so they were on hold all throughout October. I believed I would receive prior notice about weekly menus and orders so that I could go back in and pause the next several weeks without deactivating the account starting November. However, the only emails I received from Green Chef were a plethora of spam emails. The only way I knew the shipments were no longer on pause was when I received a text saying that my order had shipped. Like I mentioned, I was out of town for several months so this shipment is useless to me. I immediately contacted them to cancel and refund but they refused saying that it was a subscription service. I acknowledge that but I there also should have been an opportunity for me to change or cancel my order prior to charging (which they charged me almost a week before my order even shipped). The customer service rep even said that she apologizes I never received an email and confirmed that I was subscribed to all notifications. If you look online, there are tons of cases where Green Case failed to provide any notification or ability to change/cancel orders in a timely fashion. This is fraudlent and unsavory business practice by intentionally failing to notify prior to charging my card and/or providing any sort of notification to provide an opportunity to change/cancel the order.

  Business Response

  Date: 11/08/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Chef is trying to steal $19.98 from me. They sent me the receipt for my first order, which I paid in full, but then they added on a mysterious charge of $19.98 and I keep disputing it with my card and Green Chef keeps saying it's legitimate and it is not.I have attached my receipt from them for my order and my response a week later asking what the erroneous charge of $19.98 is for. They never responded.Also, since they are shipping food all over the country, it's not as fresh as they claim. Go to a local market that provides products grown and produced locally. THAT is the only way you are really going to get fresh food.

  Business Response

  Date: 11/08/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18361142
  
  I am rejecting this response because: They have not reached out to me ever. They continue to ignore me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/17/2022

  Dear ******,
  
  
  Please see email sent to you on 11/08/2022 in response to your  Better Business Bureau complaint. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  Green Chef has refunded my money and I am satisfied with that. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in reviewing the Green Chef program so I went on their website to read about the program and look at menus. The website is desceptive - they require that you enter personal information to get to their menus and details of the program. I regretfully did enter my information to get to the menus but didn't confirm either the account or any kind of order. I left the website without accepting any contract (although I'm sure now that they hide some kind of verbiage in small print somewhere that probably says differently so they can sign you up for deliveries without your informed consent). They did not send a confirmation email regarding any account or order until I received a notice of shipment which went to junk. I was not looking for an order confirmation from them since I had not ordered anything and had, in fact, left the website before confirming either the account or the order because I didn't like the menus. On October 25, I received an unexpected box of food from the company and immediately told them I hadn't ordered from them. They explained that the website is a trick - they start shipments without a confirmation of your account or your order. Not only that, they have already billed me for ANOTHER box scheduled for shipment on November 1 which they will not cancel. This company uses desceptive practices on their website, purposefully doesn't confirm establishing an account or before charging you for meals and has no way for a consumer to contact them beyond scripted call center personnel who will not cancel your orders. I left the website thinking I had not finished the process of signing up for an account because I never confirmed it, never confirmed what meals I wanted, never confirmed anything. From start to finish, this has been a master class in cheating consumers. I will dispute the charge on my credit card and go from there.

  Business Response

  Date: 10/31/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The GreenChef Team 

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an offer to check out Green Chef with a discount on the 1st order. On October 19th I put in my credit card info and started picking items, and then realized they did not offer what I wanted at a reasonable price. I immediately cancelled my account to prevent the order from being processed. However, today (10/26) I see a $51.96 charge on my ***** so I called to cancel again. They told me that it is too late to cancel and it's in the T&Cs and that my order will be delivered on 10/31. I said I thought I had cancelled and they said they could not refund my money. This is not a fair business practice based on the way their website works. I'm not even sure what will be delivered on 10/31 because I never finished picking items when I realized they did not have what I wanted. I would like a refund and for them to fix how their website works to prevent this from happening to others.

  Business Response

  Date: 10/31/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The GreenChef Team 

  Customer Answer

  Date: 10/31/2022

   
  Better Business Bureau:

  Green Chef has issued a refund to me.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/25/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my latest box less than ************************************************************************************** a refund. I realized that I wanted a refund on Monday night after the window closed because the food I was served made me incredibly sick and poisoned. I do not know what happened but I do not want your meals anymore. I want to be refunded in full for this box and I am not at all interested in receiving this new box.

  Business Response

  Date: 10/26/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The GreenChef Team 

  Customer Answer

  Date: 10/31/2022

   
  Complaint: 18314052
  
  I am rejecting this response because: You did not actually process the refund. I would like this refund processed immediately please.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 11/07/2022

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 
  
  
  The GreenChef Team 
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