Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had meals skipped for the foreseeable future as Im traveling for work. And without any notice through the app or email, Green Chef charged me for a week I had skipped and says i cant make any changes to an order I did not agree to that will be delivered to no one. Despite it being 7 days away and not packed or shipped at all.

  Business Response

  Date: 11/28/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was charged on 11/20 for additional subscriptions before the first discounted into box was even delivered. Tried to call customer services (still 7 days) before the next box was to be delivered. Staff was extremely rude and refused to cancel the order. Seems like the company is likely a scam as we have now been charged for two meal boxes but havent received one. Will be contacting our credit card company to block all futures charges from this green chef.

  Business Response

  Date: 11/21/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is similar to the complaint posted on 11/07/2022. We paused our meals for several weeks, and our meal shipments started without notice. Our bank notified us of the charge from Green Chef. On the day our bank notified us (seven days before the shipment), we called Green Chef to cancel the shipment and request a refund. The company stated they couldn't cancel the order despite it not being prepared or shipped for seven days.

  Business Response

  Date: 11/21/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:11/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased GreenChef for the first week on a trial basis to see if the food delivery home-kit service was good. We ordered it to be delivered for the first week on Monday, November 15th. After receiving the meal kit, I saw a second charge on my credit card and checked the website. The company and chose random meals for us and shipped another box for Monday, November 21st. When I called to cancel the day after, they said nothing could be done, despite us not choosing the box or approving the delivery. I asked to speak to a supervisor and they said none were available so we would receive a callback. I never received a call back and had to repeat this process three times. At the end, they said nothing could be done and that they couldn't help me. They are scamming people out of money.

  Business Response

  Date: 11/21/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to check out this service and compare it to other services. They REQUIRE you to set up a full account before they allow you to see their menus. After setting up an account, I decided that their food was not anything that I would want to eat so I cancelled membership with them through their website. 3 weeks later I received an authorized charge for over 163 dollars for a service I had cancelled and had not one used. Upon calling them they kept making excuses for why I could not be refunded stating that "it doesn't show that it was cancelled", though I clearly had not used their service even once. Then they stated they would "escalate" my issue with a supervisor and that I would hear back within 2 hours. I did not hear back from them. After this occurred, I looked to see if this had happened to others and there were hundreds of complaints from others who had this company doing the same thing to them, ************ takes money it is not authorized to take, ignores customer concerns and complaints, and should no longer be aloud to operate as a business.

  Business Response

  Date: 11/21/2022

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****, a supervisor, was incredibly unhelpful as we attempted to receive a refund for a box we skipped, yet were charged for. This is not the first time we have had an issue with the retailer charging us for a box that we attempted to cancel. We utilized the app to skip the box, however the company claims there was no action taken on our part. Upon looking at other reviews here, we have found that this is a trend with this particular company. PLEASE avoid this company at all costs. It is unbelievable how many people have problems with being charged when they have requested to skip or cancel boxes. If we had seen these reviews prior to using this service, we wouldve never begun. As weve sat on the phone for over an hour today attempting to get a refund for the box, a box that has yet to show up, we have been belittled and spoken down to. We will absolutely no long be patronizing this business after this experience. We have been loyal customers, and continued to buy boxes even after finding a DEAD BUG in our food, but now a refund for a product we attempted to skip and have yet to receive us going above and beyond. Disgusting and frustrating. Stay away!

  Business Response

  Date: 11/17/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Green Chef on 11/15/22 and immediately deactivated my account, assuming that cancelation would include all future orders. 11/16/22 I was charged $40.47. I requested a refund, but was refused by multiple customer service agents. Sneaking in the first order under my cancellation was deceitful and the everyone I spoke with from Green Chef were unhelpful and unsympathetic. I am requesting a complete refund of $40.47.

  Business Response

  Date: 11/17/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paused my delivery - there was no notification that my order was coming. The order was left in the sun. I had this issue before asking them to bring it to my door where the porch protects the box from the sun. The box was left in the driveway by the curb no where near my house. I called today to address this issue.....and also that I will not be here next week to receive a box that is coming that I did not want. Their response is that they cant cancel my box and that i have to receive it next week when I wont be here. I was really happy with the service until I tried to call and was hung up on 3x - or - "accidentally connected". The 4th person I talked to was named *****...he tried to get me to keep my subscription on hold but I told him no. So for that reason Im assuming he does not want to credit or refund my money. He was very rude and condescending at the end. So Green Chef - Im cancelling because we have had this issue before with leaving my box in the sun AGAIN, your customer service is horrible and your employee is rude. I will also be filing with my bank to get my refund. 6 months with you Green Chef and you've left a sour taste in my mouth. No resolution needed as your ***** said theres nothing he can do.

  Business Response

  Date: 11/16/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed from green chef emails every day for the past 2 weeks, but I continue to get emails from them every single day. This is harassment.

  Business Response

  Date: 11/14/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 
  

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have had a subscription to GreenChef that we would periodically use to help us with meal planning. Recently, the food quality, value, and lack of timely or accurate deliveries moved us to cancel the service. Several weeks ago, I called the organization to request a refund for meals that were never received. I also requested that they deactivate my account, as we had become dissatisfied with the service. It turns out that my request to have my account deactivated was not honored or granted. Instead, when I was viewing my credit card activity, the organization charged me approximately $201.00 on 11/4/2022 for a shipment that was scheduled to be delivered on 11/9/2022 that I thought was canceled over a month ago. When I called to speak to an agent to request that the shipment be canceled, they indicated that they could not do so. Aside from being under the impression that I had canceled the service, my family was going to be away from our home for the week, meaning that the shipment wouldn't be received by anyone, not only wasting food but also wasting money. They also advised that they would not be refunding my order. The agent put me on hold several times to check with "operations" and claimed they examined a transcript of my call back in October requesting that the service be canceled. They flat-out told me that no such conversation happened. When I requested to speak to a manager, the agent said that someone would call me back in the next 24 hours. This occurred on 11/3 and after multiple e-mail follow-*** requesting a phone call that was promised to me, no one has reached out to me. Rather than a call from a human with an ounce of empathy for a frustrated customer, I continue to receive the same e-mail template with a different person's name on it.This is beyond absurd for a remotely functioning customer service model.Use this service if and only if you enjoy receiving the runaround

  Business Response

  Date: 11/11/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team