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Business Profile

Class Action Settlement Administrator

ILYM Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Class Action Settlement Administrator.

Complaints

Customer Complaints Summary

  • 223 total complaints in the last 3 years.
  • 92 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was supposed to get a settlement check over a year ago and I never got it. I have called them 5 times and can never get ahold of anyone. I leave messages and no one ever calls me back. I requested the check be reissued months ago and have not received anything. I am sure they are paid millions of dollars for these class action suits and don't want to send the money to the people in the suit. This is for the suit ********************************* vs Cigna *************

    Business Response

    Date: 03/06/2024

    Hello,

    We're sorry to hear you've not received your check yet! I verified that we had a different address, one in ******, **,  when we sent out the settlement checks. We received your request through our website to update the address and have a check reissued, and the new check was sent out to you on 3/4/2024, so it should arrive in just a few days. If the check has not arrived within a week, feel free to give me a call at my direct line which is **************. Thank you!

    ***********************

    ILYM Group, ****

  • Initial Complaint

    Date:02/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a change of address and re-issue check for the ****** vs Del Taco case since 01-09-2024. I have called multiple times trying to get in contact with the ILYM GROUP and have physically been to the address twice to come to find out that they moved locations. I have called more than 30 times and have not had anyone answer. I just want to get my check re issued to my new address.

    Business Response

    Date: 03/08/2024

    Hello ******,

    We're sorry to hear you hadn't received your check. It looks like you spoke with one of our representatives already this morning on the phone, and a new check has been processed to be sent to your new address. It should arrive in 1-2 weeks!

    If you have any other questions, feel free to reach out to me directly at ************. Thank you!

    ***********************

    Ilym Group

    Customer Answer

    Date: 03/08/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************************

     

  • Initial Complaint

    Date:02/13/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In sept 2023 i received a federal court authorized claim form from ILYM group for a class action lawsuit to my previous employer. I had to fill out the form with my personal information and mail it back by dec 18 2023. I mailed it, emailed it 9/14/23. I sent another email 9/20/23 asking for a confirmation that my claim was received. I have tried to call the number ************ just to get recordings and long holds and back to recordings. I can never each a actual human since and its Feb13 2024. On 9/28/23 I i actually got a email response of acknowledgment from alpha ********* ************ ext 410 address listed ***************************************************** from email ********************************* I still cannot reach anyone to tell me where my check is. I have not moved, as I have been at same address for 15 years so I don't think a check reissue is warranted. All I would like is a status. I have emailed alpha today after another attempt of phone calls. If this company is a scam and used my personal information that I provided on the claim form or fraudulently keeping the extra funds for "lost checks" I will be seeking legal action and reporting to federal investigations. I was pleased to get the one confirmation email however everything else seems sketchy.

    Business Response

    Date: 07/01/2024

    Hello *******,

    We're sorry to hear you haven't received your check yet! Rest assured, our company does not keep any of the funds from uncashed checks so there would be no benefit for us to hold back any class members settlement payment! Once the settlement checks have expired, we are required to send any uncashed funds back to Convergys. We definitely want everyone to cash their checks!

    I will send another copy of your check out to you today to the address we have on file: ***********************************. Please allow 3-5 business days for the check to arrive. If you have any other questions, feel free to email me directly at *************************************.

    Thank you!

    ***********************
    ILYM Group, ****

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    **2 needed for funds received from class action lawsuit so that 2023 taxes can be completed. I have reached out to ILYM Group multiple times trying to get information on when the **2 will be mailed out. Tried their 'Contact Us' and still no reply. Left voice mails since the phone is never answered.

    Customer Answer

    Date: 02/22/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *****************************

     

  • Initial Complaint

    Date:02/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a class action settlement from ILYM Group Inc., for the case ****** v KG Financials Group **** (my former employer). According to the letter that was sent, the final accounting meeting was scheduled to occur on December 1, 2023. I have made numerous requests by phone and email for an update on the case and check since it is well past December. I have seen awful reviews regarding customer service, null checks being sent, or people not receiving their checks. This is unacceptable.

    Business Response

    Date: 06/24/2024

    This case member reached out to us directly and was informed that this settlement has not been disbursed because the company has gone bankrupt and therefore has not funded the settlement amount. The attorneys for the matter have sent the defendant to a debt collection agency. This matter is still pending. The class member can reach out directly to me with any further questions.

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was contacted by **** regarding a lawsuit that settled in December of 2023 against B.E.T. information systems. They stated I would receive my money by the end of the year. I have not received check nor have I gotten any communication from them. Upon contacting them they won't answer calls but tell you to email or ask for a replacement check if appropriate. I did a few times with no reply. Usually these things run like clockwork but not here. I wonder who is the government oversight committee on settlement administrators? This is just silly, did they run off to ******* with the money?? I noticed they mostly represent the Latino population, I hope that is not for some underhanded stereotypical evil reason like they are easily taken advantage of.

    Business Response

    Date: 06/24/2024

    This class member received their check and cashed it on 05/07/2024. They can reach out to me directly for a copy. This has been resolved.

    Customer Answer

    Date: 06/26/2024

    This is true...the complaint was made in January and 3 months later I did receive my check. I think it says all that needs saying that they are just now in June getting to this complaint. In fact it has been so long I was confused when I got this email knowing I had not filed any complaint in the last month 
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *********************

     

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I am reaching out about TORREZ V. DEL TACO, LLC lawsuit I have yet to receive any check in the mail regarding this lawsuit. However one of my fellow employees has already received hers. I initially resided at a different address and did complete the address change form provided on the website. I have also called multiple times, left voicemails and emails and have yet to hear back regarding any confirmation about this. After looking at this pages ****** reviews, it seems like many others are having the same issue getting in contact and resolving their issues.

    Business Response

    Date: 02/12/2024

    Hello *******, thank you for your feedback. We have had a much higher response from the Del Taco case than normal, but rest assured that we reissued your check to the address you provided. The check was reissued to you on 2/6/2024 and should arrive soon, if it hasn't already. 

    Customer Answer

    Date: 02/12/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    If i could give a zero star i would! Its been a month and no response. How are these people still in business!! Ive been waiting over 2 months for a check and apparently so many have the same problem. How do they not have A lawsuit by now?

    Business Response

    Date: 06/20/2024

    This class member was mailed their check on 3/8/2024.  They can reach out to me directly for a reissue if they did not receive it.

  • Initial Complaint

    Date:01/24/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a settlement check from a previous employer and this company was going to be issuing the check. I was told my check would be issued out in December 2023. I didnt receive anything so I tried calling multiple times just to be forwarded to a machine that does not help. I finally decided to drive to the headquarters address listed on ****** since I live 10 minutes from there and it was a vacant old rind down office building. Nobody is there. There is an old ILYM group sign thats all faded and in horrible condition but besides that the place is completely a abandoned. My guess is that they paid out some of the settlements and they kept the rest for themselves and made a run for it.

    Business Response

    Date: 06/20/2024

    This class member received their check and cashed it on 11/7/2022. They can reach out to me directly for a copy. They could potentially be a part of a new class settlement that is still pending final approval and funding. They did not elude to which matter this might be so we cannot look into it any further. In regards to the headquarters, we moved in October 2023.

     

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was awarded a victory on a class action suit against Cooltime,llc. My check was issued back in October and never arrived. Ive been calling them every day and it goes to voicemail and ** getting tired of it. I need my money money owed to me.

    Business Response

    Date: 06/20/2024

     This class member received their check and cashed it on 01/25/2024. They can reach out to me directly for a copy. This has been resolved.

ILYM Group Inc is NOT a BBB Accredited Business.

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