Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am supposed to be receiving a check from a Class Section Lawsuit and Everytime I try to get any awnsers from this company there is no response.

  Business Response

  Date: 11/25/2025

  Hello ******,

  I see that you called in to our office and waited on hold one time, but then called in several times after that but hung up after a minute or less each time so we weren't able to help you. The checks on this case are going to be mailed out to all class members on 12/24/25, and I confirmed we have your address correct. The approximate amount of your check will be $1,761.45, and should arrive within 2 weeks from the mailing date.

  If you have any other questions, feel free to contact me directly at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc.

  Customer Answer

  Date: 11/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:11/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them a couple of months ago to see when the my check would be dispersed they let me know from October to December I tried to check online to see the case it no longer is showing it on there so Im assuming they already sent out the checks for this case. Me and my wife have tried to call them multiple times a day multiple times these past couple of week and let them know I got a change of address and havent received the check I left a voice mail and I have gotten no response and when Im waiting on hold it just hangs up saying there is to many people on the line waiting i would like to get this resolved but it seems like they do not know how to answer

  Business Response

  Date: 11/20/2025

  Hello ********,

  We're sorry you haven't received your check. I looked into our phone records and see that you left us a voicemail yesterday, and you are on the queue to be called back within 72 hours, but I will remove you from queue since you filed this complaint before we had a chance to call you back.

  The checks for the case of **** ***** v ***** **** Lasalle will be mailed to all class members on December 8, 2025. After taxes were deducted, your check ends up being $1,322.08. We have the address on file the same as the address you provided to BBB, so the check will be sent to the correct place. Please allow 1-2 weeks after December 8 for the checks to be delivered by the post office. 

  If you have any other questions, feel free to contact me at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:11/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of a lawsuit settlement of Lane vs Hub Group. I'm entitled to a check back paying my overtime. I have reached out to ILYM 3 times via phone call, left voicemail and 3 emails in the last week. Nobody responded or picked up. I need my check to be re-issued to a different address asap!

  Business Response

  Date: 11/18/2025

  Hello *****,

  Thank you for letting us know you have not receive your check! I have udpated your address and reissued your check, it will be mailed out today. Please allow 3-5 business days for the check to arrive. 

  If you have any other questions, feel free to contact me directly at ***************************************************************. 

  Thank  you,

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking clarification on when the settlement checks are going to be mailed. I have been trying to reach the business via phone with no response. The case is not listed on their website and I can not find any information using MD case search. I do see it was real case online , however as a person who suffers from severe anxiety. I don't want to be anticipating something that isn't going to happen. I just would like a call back as soon as possible!

  Business Response

  Date: 11/17/2025

  Good morning ******,

  I checked in to why we weren't able to help you when you called in, but can only see that you called in to the information line about the case a few times last week and over the weekend, and then you called our office this morning, but unfortunately it was before we were open. Our business hours are Monday - Friday, from 9am-5pm PST. We would be happy to help you if you called between those hours. In any case, this case is set for checks to be mailed to all class members on 11/21/2025.

  This case was brought because its alleged that the ******************************** was rounding payroll to the nearest 15 minute increment, which is a violation of wage and hour laws. In the independent review, they found that you were underpaid by a small amount, resulting in your settlement payment being $38.74 gross, and $31.89 after tax deductions. 

  I have confirmed that the address we have on file where your check will be sent is the same as provided in this complaint, but please allow 1-2 weeks delivery. If you have any other questions, feel free to contact me at ********************************* I'm always happy to help!

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 11/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:11/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ILYM Group contacted me when they are building a case against ******************* where my husband worked who just passed away at the time they contacted me. They said we can still be part of the case. To make the story short, they won the case and sent a check to my deceased husband which the bank won't cash in even though I have documents stating that I was given the rights on my husband estate. I -emailed repeatedly the ILYM Group since the first week of October but no response from them. The account or case number they gave is 24-2-20703-1 SEA. My husband name was ****** C. ******* Thank you.******* *******

  Business Response

  Date: 11/14/2025

  Hello *******,

  I'd be happy to help you receive the payment on behalf of your late husband. We're so sorry for your loss! If you could, please email me the following documents and I will get your check reissued straight away:

     - His death certificate
     - Your ID and social security card, or the paperwork for the estate if you want the check in an estate's name rather than yours.  
     - The address you'd like the check sent to

  Please email this to ********************************* Once I receive that information, I will issue the check the same day.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:11/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I was involved in a settlement case. I believe I am eligible to receive a settlement check from this lawsuit. I sent them an email with all my details/information and i still havent received a reply. The checks were sent out about a month ago and I havent received mine yet.

  Business Response

  Date: 11/10/2025

  Hello *******,
  
  Unfortunately, we don't have anything on our website that allows us to communicate back with you once you submit a form, you would need to call into our office. I checked our call records for the last 6 months and could not find any record of you calling into us, so I'm not sure why you filed a complaint without attempting to call us first. We did update your address based on the form you filled on our website. 

  The checks for the settlement of the Potbelly Sandwiches class action lawsuit will be going out on December 24, 2025. The final approval on the case was October 10, and we're awaiting funding from Potbelly which is due by mid-December. As long as there are no appeals filed or any delays in funding between now and then, checks will be sent 12/24/25.

  If you have any other questions, feel free to contact us at ************, or you can email me directly at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 11/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ***** ******
  
   
  

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to get my lawsuit check reissue. ****** v. *****************************************, thats in the amount of $31.71

  Business Response

  Date: 11/03/2025

  Hello Radeem,

  Thank you for letting us know you have not received your check. I checked our call records and see that you called in one time last week, but did not press any button to be connected to customer service or any other option, so we never were given the opportunity to assist you before you filed this complaint. Please allow us the chance to provide you with service before lodging a complaint, as this makes our business look like we did something wrong when we haven't been given the chance to help you yet. I'm not sure why you never deposited the check you have, but we will void it and re-issue a new check today. 

  If you have any other questions, please contact me directly at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:11/03/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to reach company to get payment reissued from settlement for ********* vs ****. I have submitted online form and contacted business through phone and could not reach live ****

  Business Response

  Date: 11/03/2025

  Hello Damazia,
  
  Thank you for letting us know you have not received your check. I checked our call records and see that you called in one time last week, but you were only on the call for ****************************************************************************** any other option, so we never were given the opportunity to assist you before you filed this complaint. Please allow us the chance to provide you with service before lodging a complaint, as this makes our business look like we did something wrong when we haven't been given the chance to help you yet. We have updated your address and reissued your check today, please allow 3-5 business days for the check to arrive. 
  
  If you have any other questions, please contact me directly at ***************************************************************.
  
  Thank you,
  
  ***** ******
  ILYM Group, Inc. 

• Initial Complaint

  Date:10/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out with an email to get a check re-issued but have had no response or follow up for four weeks. I sent out a message as per their website to inquire about the time frame to get a check re-issued but saw no response. Now I would either like a follow-up email or just a representative to tell me what they are planning to do so I can resolve my issue.

  Business Response

  Date: 11/03/2025

  Hello ****,

  Thank you for contacting us. I am trying to locate your account with us, but unfortunately do not have enough information to locate you as we have more than 20 people with your name that come up in our system from ************. Can you please send me an email with the name of the case you were apart of, or the name of the company that you worked for that got sued? That way I can locate you, make sure we have the correct address for you, then re-issue your check. 

  I checked our system call logs and noticed you have not tried calling into us for assistance. Our phone number is ************, and we are open Monday - Friday from 9am - 5pm PST. The forms you fill out on our website are automated and not responded to by us, the process just gets updated or the check gets reissued.

  Please email me at ******************************** so that I can locate your account and get your check process, if it hasn't already been.

  Thank you,

  ***** ******
  ILYM Group, Inc.

   

• Initial Complaint

  Date:10/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former employee of a company recently involved in a settlement case, ******** *. ******* Partner Group ****************, et al. I believe I am eligible to receive a settlement check from this lawsuit, as both current and former colleagues have received checks within the past two ******** residential address changed prior to the settlement being finalized, but the updated address was not reflected in my employers records. As a result, any correspondence or check may have been sent to my previous address.I have reached out to the law firm handling the settlement twice first on October 22 (via the reissue check form on their website) and again on October 28 but have not received any response.I am seeking confirmation regarding whether a check has been issued in my name, and if so, to update my mailing address and have the check reissued to my current address.

  Business Response

  Date: 10/30/2025

  Hello *******,

  We did reissue your check as requested on the website, yesterday 10/29/25, to the address provided. I checked our phone records but could not find any instance where you attempted to call us to verify this information, our phone number is ************. Filing complaints with the BBB hurts our business, and we should have the chance to assist you before a complaint is filed. Our form fill on the website does not get back in touch with you after the request is completed, but it does tell you thank you and that the request has been received. We are open Monday - Friday from 9am-5pm, and have an option to leave a voicemail during very busy times. 

  The check re-issued was for $1,961.05 and is check #*****. If you receive check #****, please discard that check as that was the original check and has been voided. 

  If you have any further questions, feel free to contact me directly at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc.