Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company I work for was sued and I am entitled to a class action lawsuit check. I received a letter from the state saying I have funds from this company.I work for ************************ in *******, **. The class action settlement company is ***** Address is ******************************* ************************. Phone number is ************ ************ is withholding funds I am entitled to. I have followed the companys instructions online to request my check re issue. This was on August *******. They said it would take two weeks for them to to process and mail my check. It is now October and I have not heard from them. I have emailed them twice and have not heard back. I have called them and I am unable to get through to somebody.

  Business Response

  Date: 10/01/2025

  Hello Anahi,

  We're sorry to hear you haven't received your check! I looked into our phone logs to see why we hadn't answered your calls, but only saw the one call where you left a voicemail today, there were two other times where you called in, but you just listened to our reiussue check message and then hung up, so we didn't get a chance to try to assist you then. I will remove your callback from our queue today since we are handling it this way.

  I will mail your check out to the address provided today. It's the same address we already had so I'm not sure why you didn't get the check previously, but it should arrive in 3-5 business days. 

  If you have any other questions, feel free to contact me directly at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 10/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:09/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im involved in a class action lawsuit and ILYM Group Inc. are apart of the Settlement Administation. Ive called multiple times and left a message on their website to get updates on the lawsuit and have received no response. Each time I call Im on hold until the phone hangs up. So many other reviews complain about the same issues and Im concerned this business is a scam.

  Business Response

  Date: 09/29/2025

  Hello ********,

  Thank you for writing in to us! I checked to see why we weren't able to answer your calls, but I see that you called in to our line that is specifically for The **** ******* lawsuit and that just plays a message and hangs up, it's a non-monitored line. If you call us at ************ and press 0, our system will transfer you to one of our customer service **** who will be happy to help! You can also email me directly at ******************************** and I'm usually quick to respond to requests. 

  The case received final approval on 9/11/25, and we are estimated to disburse checks to all class members on 11/03/2025. I say estimated because if there are any delays in funding, it could delay the date but more than likely checks will go out on time on 11/3/25.

  Please let me know if you have any other questions.

  Thank you,

  ***** ******
  ILYM Group, Inc.

  Customer Answer

  Date: 09/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:09/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are terrible!!! They do not answer phone calls or return calls. They mailed my Legoland settlement check to my old address and by the time I got it, it expired. I went online and changed my address. They promised to reissue it months ago. And did NOTHING! They are holding money that is legally mine! A law firm said that I should drop in on the company. I took today off work to go there only to find they are in a secured building and you need card to get in. Of course I call from the door and NO RESPONSE!!! Its almost like I need to sue them to collect on a lawsuit they administered. I simply need my money after a year.

  Business Response

  Date: 09/26/2025

  Hello ****,

  Thank you for contacting us. I do see that you called into us on April 1, 2025 and submitted a change of address request online through our website around that same time. We did update your address in our system but then that cleared out the request for the callback from our system as well. Unfortunately, after August 8/27/2024, all outstanding checks were voided and the balance of all of the uncashed checks was donated to the California Boys & Girls Clubs, a charity that was chosen by the attorneys on the case. Any re-issue requests received after that would not be able to be granted, unfortunately, as all of the money is gone and that bank account is closed. We had previously sent your check to *******************************************************, as that was the address that we were provided with from Legoland. 

  If you have any other questions, feel free to reach out to me directly. My email address is ******************************** and I'll be happy to answer any other questions that you have.

  Thank you,

  ***** ******
  ILYM Group, Inc.

• Initial Complaint

  Date:09/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was a recent case in my county ***** ******** vs ********* and all my coworkers received settlement checks from it. I never received mine because i recently moved. I attempted to contact the settlement administrator ILYM group and submitted a check re issue request and a contact request. I even emailed the request email. I never got contacted back its been almost a month since attempting to contact with no response.

  Business Response

  Date: 09/17/2025

  Good morning Leia,

  Thank you for letting us know you have not received your check! I double checked our call records but can only see where you called in one time on 9/3/25, but were on hold for a minute or two, but you hung up before we had a chance to answer and help you. We sent your check on 8/22/25 for $110.88 to ***************************** 93389.

  I will void that check, and reissue you a new check today to the address you provided in this complaint, and it should arrive in 2-3 business days. If you have any questions, feel free to contact me at ***************************************************************. 

  Thank you,
  
  ***** ******
  ILYM Group, Inc

  Customer Answer

  Date: 09/17/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *******
  
   
  

• Initial Complaint

  Date:09/15/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter in the mail stating that I was apart of the ******* President vs. ********* case. Requesting a signature for my share, $817.05 and I signed and returned the document. I received an email stating that my submission had been accepted. Now, 4 months have passed, which is around the time that the payments should arrive.Calls are not being answered.Emails are not being answered.I am just trying to ask about the document I signed. Am I still receiving a payment?They have just gone, **** I know that they sent me, that letter as a form of help, But offering someone money as help that person is now adding into their budget Then, the money gets taken away. Thats messed up.

  Business Response

  Date: 09/15/2025

  Hello *****,

  Thank you for contacting us. Unfortunately, the checks have not gone out to any class members on this case, and are scheduled to go out to all class members on 9/26/25. We have no control over that date, we are advised by the courts as to when the checks go out, but we do have your information and are ready to send you a check to the address you provided. 

  I see too that you called and spoke with ******** today who confirmed with you that checks would be going out on 9/26/25 and also confirmed we have the correct address. If any other questions come up, feel free to call us, we are always happy to help!

  Thank you,

  ***** ******
  ILYM Group, Inc. 

  Customer Answer

  Date: 09/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ************
  
   
  

• Initial Complaint

  Date:09/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've called several times regarding a check reissue after receiving a postcard my check had not been cashed for a class action suit (******* vs VSP). I called on 9/4 to have the check reissued. This morning, they stated the check reissue was submitted on 9/4, but could not confirm if the check has been mailed. I did not receive the check initially, and explained I would need a check reissue sooner that 2-3 weeks due to urgent issues. Also, I sent an email on 9/9 and have not received a response. I asked if there was a way to expedite the request or an alternative option to receive the payment more quickly. I would just like a sooner solution than 2-3 weeks, since its already been two months.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a settlement payment from my employer, ********, that was being administered through ILYM Group. The check was originally sent to my old address, so I never received it.On July 23, 2025, I submitted a check re-issue request with ILYM Group to have the check sent to my current address. Since then, I have called their office twice to follow up, but I have not received any updated information or a replacement check.Despite my repeated attempts to resolve this directly with ILYM Group, I still have not received the funds I am owed from the settlement.Desired Resolution:I am requesting that ILYM Group promptly re-issue and send my settlement check to my current address as soon as possible.

• Initial Complaint

  Date:09/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was issued a settlement $160.67 check from the ILYM Group, **** class action case. The check expired in April 2024 after the 120-day cashing period. Since then, I have made repeated attempts to contact ILYM Group, **** by phone and email to request that my check be reissued to my current address. However, I have not received any response from the company since August 2025. This has left me without the settlement funds I am entitled to receive.I am requesting that ILYM Group, **** promptly reissue my expired settlement check and mail it to my current address. I would also like written confirmation of when the check will be sent, along with a direct point of contact for any further issues.

  Business Response

  Date: 09/08/2025

  Good morning *****,

  Thank you for letting us know that you had not received your check yet! We did receive your emailed request for a check re-issue and processed that re-issue on 8/25/25. Our reissued checks get sent out in batches every other week, and your check was mailed out last Thursday. The check should arrive in 5-7 business days, so if it has not arrived by next monday, please contact me directly at ******************************** and I will send it again with a tracking number. 

  The check is $160.67, and is check #*****.

  Thank you,

  ***** ******
  ILYM Group, Inc.

• Initial Complaint

  Date:09/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notification nearly a year ago that I was accepted as a member of a class action lawsuit. For legal purposes, I will not mention which lawsuit, but I followed up by submitting my correct address and contact details several times through the available website portals. I also called and left voicemails. Nearly 4 months ago, I finally got ahold of an office employee at this firm, and she confirmed that they had all of my information on file. She also gave me a date different than was listed on the notice for the settling of the funds, and instructed that I wait as it should take three months or less for to receive my funds. To avoid drama, Ive waited patiently for nearly 4 months now. I have received no word, no written correspondence, and no check payment from the class action lawsuit settlement. I would like to hear back from the business and receive my check. Payment as soon as possible.

  Business Response

  Date: 09/08/2025

  Good afternoon *******,

  Thank you for writing in to us! Unfortunately, it is not up to us when we send out the funds for the class action cases, the courts decide the date that the payments go out and then we also have to wait for the company that was sued to send in the money to us for the lawsuit. Both of those can cause delays in the initial dates that we are told by the courts, but again its out of our hands. 

  Luckily, this case is ready to disburse on Wednesday, 9/10/25, and your check will be sent out then. I verified that the address we have matches what you provided in this complaint, so you should expect to receive the check in 5-7 business days after 9/10/25. 

  If you have any other questions, feel free to contact me directly at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group, Inc.

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THEY SAY THEY CANT PROVIDE A TRACKING NUMBER OR DONT SEND IT CERTIFIED MAIL. THEN THEY SAID THE CHECK WOULD TAKE ***** DAYS TO BE MAILED THEN I CALL THEM LIKE ON THE 3RD AND FIND OUT IT WAS MAILED ON THE 29TH AND I SAID WELL JUST CANCEL IT AND REISSUE A NEW ONE AND THEY SAY THEY CANT NOR THEY CANT DIRECT DEPOSIT OR CANCEL IT AND ILL GO PICK IT UP SINCE ITS ONLY LIKE 9 MILES FROM MY L OCATION, THEY CANT . THEN THEY SAY TO CALL THE POST OFFICE BUT THERE IS NO TRACKING NUMBER OR ANYTHING TO FIND IT . THEY DONT KNOW WHERE IT IS AND I WONT BE ABLE TO FIND IT CAUSE THERES NOTHING TO TRACK IT WITH

  Business Response

  Date: 09/05/2025

  Hello ****,

  The representatives you spoke with are correct, we do not send tracking numbers for all letters. The courts require that the letters are sent via First Class mail, unless otherwise stipulated in the court agreement. It is not up to us as the administrator to make that decision. All checks were mailed to all class members on 8/29/25, that was just last Friday, and Monday was a holiday so it's only been 4 business days so far. Please allow 2-3 weeks for the check to arrive. We send the checks out in massive batches with thousands of other checks, so sometimes **** can take some time to process them and deliver. Your check is for $337.48 and was sent to *********************************************************************************

  If you have any other questions, feel free to contact me at ***************************************************************.

  Thank you,

  ***** ******
  ILYM Group******