Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** said it was sent out. On the 18th. And I could call back Monday if I hadn't received it and they would resend it with the tracking number. He gave me his personal number which continues to go the voicemail. I call again to their main number and get a lady who basically says the same. It doesn't take this long to send out.a check. I feel like I'm being led around and this company is giving me the runaround.

  Business Response

  Date: 04/02/2024

  Hello Ava,

  Thank you for letting us know that you have not received the check yet. Upon reviewing the notes on your account, I see that you were told that if the check did not arrive by yesterday that we would send it again with tracking. I will have our mail team email your tracking number first thing tomorrow, as it was too late to process this evening. Please reach out to me at ******************************** if you have any questions. Thank you!
  

  Customer Answer

  Date: 04/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is in charge of distributing checks for class action lawsuits. I never received my check Checks were sent out since mid January I believe all my coworkers got theirs already they re issued my check February 8th 2024 they said itll take 2-3 business weeks so M-F excluding weekends it is now March 26 2024 and still no check Ive tried to contact them and they never answer the phone .. all I want is my check that is rightfully mine .. they keep beating around the **** and avoiding everyones calls from what people are saying in the reviews.. thats all we want is our money thats it thanks

  Business Response

  Date: 03/27/2024

  Hello ***,

  
  Thank you for letting us know you have not received your check, and we're sorry to hear that. I have looked into this and your check was re-mailed to the address you provided on this complaint on February 2, 2024. I will reissue your check today and have it sent **** Certified Mail with a tracking number, and will email you a tracking number as soon as I receive it from our mail department. If you have any questions, feel free to contact me directly at ******************************** and I'll be happy to help. Expect your check to arrive in 3-4 business days, but the tracking number will be emailed to you shortly. If you DO receive the copy of the check we sent out on 2/2/24, check #***** dated 12/22/2023, please tear up and toss that check as we have voided that check number to avoid fraudulent activity.

  Thank you!

  ***********************

  ILYM Group, Inc.
  

  Customer Answer

  Date: 03/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* ******
  
   
  

• Initial Complaint

  Date:03/26/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a letter stating I had a check to collect from a settlement case before June 2024. Since I received the letter I have to reach out to this company via all means of contact including the email address to *********************************************** various times. They do not answer their phones or emails. Its actually extremely sick that for them to carry themselves as a reputable business they dont respond to the very people they are suppose to help. Its terrible that people have to right into the BBB about not getting money that is their own. Its like chasing your tail. Absolutely disgusting being that they are in the business of helping people. Its like once they get their money they dont care if you get yours. Word of advice go to another company. And if you would like people to use your online service make sure that it is efficient and gives them a proof of submission. Disgusting business practices.

  Business Response

  Date: 03/26/2024

  Hi ********,

  Sorry to hear you've had trouble contacting us. Since the State Controller letters like the one you received were mailed out, we have been inundated with calls and emails. We are getting to them as quickly as we can! I have recweived your request and reissued your check to the address you provided in this complaint. You should be receiving it in 3-4 business days! If you have any questions, feel free to contact me directly at ******************************** or ************.

  Thank you,

  ***********************
  ILYM Group, Inc.
  

• Initial Complaint

  Date:03/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Class action Lawsuit paid out from Hospital I worked at , I have a check of $329.77 to be paid out to me, The reviews on this company is that they never answer the phone or email and no one ever gets their settlement money. I spoke with the ******** ****************** and they told me to call BBB and try to get resolution through your help .*************************************************************************************************** Business ******************************** CARE CENTER OF ******** LLC ******************************* **********************. SUITE **************, ** 92780-8011 (888)_ 250-6810 ****************************************************** Type of Property:Misc Outstanding Checks Cash Reported:Under 500 Owner(s) Name:*************************** Reported Owner Address:*****************************************************

  Business Response

  Date: 03/22/2024

  Hello ********,

  Thank you for letting us know you get a letter from the ************************* We will reissue your check today to the address you provided in the complaint, the check should arrive within a week! If you don't receive it, please call me directly at ************ or email me at ********************************* Thank you!

  ***********************

  ILYM Group, ****
  

  
  

• Initial Complaint

  Date:03/21/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am part of a class action lawsuit that was finalized in December 2023. This company, ILYM, is responsible for administering the settlement checks. I was informed at the end of February 2024 that the settlement checks would be mailed out by 3/8/24. To date, I have not received a check nor have a received a response to my six inquiries via email and their website. When calling their phone number there is a wait of over three minutes only to told via recording that no one is able to answer the call. I have two files on record with this company as it relates to the class action that I was a part of: BETT6387 and BETT6388.The settlement checks have a short amount of time to cash and I believe this is a deliberate attempt by this company to prevent class members from cashing them.I would like immediate delivery of my settlement checks via trackable courier.

  Business Response

  Date: 03/21/2024

  Hello ****************,

  I'm sorry to hear that you haven't received your checks yet! All checks were mailed out on March 8, so if you haven't received them yet I will reissue the checks to you and get them sent via certified mail from the US *************** As soon as I can, I will email you the tracking number we get for this delivery with ***** I'll email it to the email you provided in this complaint before noon today. If you have any other questions, feel free to call me directly at ************ if you need any other help, or you can email me at *************************************.
  

  Thank you,

  ***********************

  ILYM Group Inc
  

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is in charge of distributing checks for class action lawsuits. I never received my check because the company shipped it to the address on file which happened to be an address I havent lived at for 27 years, when I was 4. Trying to get a hold of them has been nearly impossible. Ive called, Ive used their site for a change of address or to contact me. They did so once via email asking for my updated address (after I already submitted my current address) and I havent heard back since. I sent 2 follow up emails to check the status and nothing. I try calling and leave voicemails and nothing. I even went as far as to visiting their office they have listed online only to find out they moved out 2 months ago and its currently empty at their office in ******. Its been frustrating especially considering many of my former co workers received their checks since ******** Co workers that have moved around time and time again. Meanwhile *** had a consistent residence here and somehow they send it somewhere I havent lived in over 2 decades. I checked their reviews on ****** and it appears a lot of people have been dealing with similar issues. One user referenced you guys so Im hoping Im able to get some assistance as well.

  Business Response

  Date: 03/15/2024

  Hello,

  I'm sorry to hear about the experience you're having. Unfortunately, the addresses we receive come directly from the employer, and we can't know whether or not everyone lives at the addresses provided. We're just required to send the payments to the addresses provided. I'd like to update your address and get anything sent back out to you. Please reach out to me directly at ******************************** or ************.

  Thank you!

  ***********************

  Ilym Group Inc.
  

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to re issue a check for me from a court order where my previous employer was withholding money from wages it was a class action lawsuit where I was awarded money. They claim to have mailed out the check to an old address I contact them to update my address I was asked to email a copy of my id and ssc I did and was told via email my check was send out. A couple weeks go by and I havent received anything I call back and I get no answer for a few days when I finally get an answer the man on the phone ***** said yet again. It takes 2-4 weeks for checks to get there . So I call once again at the end of February spoke with ******** and shes said check was just send out last week and it take 2-4 weeks for the check to arrive. But the previous reps said the check had been send out January 23. Its now March 14 still havent received a check and no update. Its so frustrating to be lied to. I dont know if they are aware that this is not money they are gifting me its money I am owed. I would like an update and some honesty as far as when can I expect my check.

  Business Response

  Date: 03/15/2024

  Hello,

  Thank you for bringing this to our attention. I have contacted you directly via the email address you provided here so that we can resolve this as quickly as possible for you. We did reissue your settlement check to you on 2/27/24, but it's been more than 2 weeks since that went out so if you still haven't received it, I'll personally reissue your check today so that you will receive it in just a few days. Please let me know!

  Thank you,

  ***********************

  ILYM Group, Inc

  ************

• Initial Complaint

  Date:03/14/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was part of the Progressive arbitration. I mailed back my release for the additional settlement money in January. I have called numerous times with no follow up on my release or the check for my additional money. No one answers the phone and calls and emails are never returned. I would like an update on when my check will be sent to me.

  Business Response

  Date: 03/15/2024

  Hello D'onna,

  Thank you for reaching out to us to let us know about this issue. We did receive your claim form, it was processed and the additional payment was sent out to you on March 8, 2024. The check should be arriving any day now. We ask that you please allow up to 2 weeks for processing and delivery time from the ***** but the check is on it. If you don't receive the check by next Friday, please reach out to me directly so we can void the first check and then send another copy of the check with tracking information included. Thank you!

  ***********************

  ILYM Group

  ************

  Customer Answer

  Date: 03/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  D'*****************
  
   
  

• Initial Complaint

  Date:03/11/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are literally unreachable. Call no answer, website no answer, voice-mail no answer. Seems like they should be the ones being sued for holding people's money hostage.

  Business Response

  Date: 03/11/2024

  Hi,

  Please have them contact ******************************** so we can provide them with information they may be requesting.

   

  Thank you.

  Customer Answer

  Date: 03/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice in the mail LAST YEAR about a class action lawsuit and that I was part of it. I sent back the form for a new address, as I was moving. This was MONTHS ago. Nothing. I have submitted numerous requests on their website for help, have left hundreds of voicemails, and have called every day to sit on hold only to be told to leave another voicemail or disconnected. This is FRAUD. They have kept the money that was awarded to me and are doing NOTHING to respond to give it to me. I have filed reports with the attorney general. All I want is the money that is owed to me to be GIVEN. PLEASE have someone contact me about this because this is absolute FRAUD.

  Business Response

  Date: 03/07/2024

  Hello ******,

  We did received your change of address request through our website, and your address was updated on August 21, 2023. The checks for this case just went out on February 29 to all class members, and yours will be arriving to the address you provided back in August shortly! We do ask that you allow 2-3 weeks for processing and delivery from ***** but the checks are on their way. If you have any questions, please feel free to reach out to me directly at ************.

  Thank you!

  ***********************

  ILYM Group, Inc.