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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • AOL Canada

      200 - 99 Spadina Ave. Toronto, ON M5V 3P8

    • Oath

      Legal Support PO Box 65771 Sterling, VA 20165

    Customer Review Ratings

    1.04

    Average of 378 Customer Reviews

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    Review Details

    • Tonya S

      Date: 07/17/2023

      We had an issue regarding how yahoo cusotmer support handled and can not handle possible fraud on a yahoo email address for non yahoo customers. My elderly mother received an alert from her ID theft monitoring company, LifeLock, regarding her information being leaked to the dark web for InstantCheckMate.com's databreach. When I pulled her record on instantcheckemate.com they listed her legitimate email address and two other email addresses that were not hers. One erroneous address was a yahoo email the other a hotmail address. My mother does not have a yahoo account and I had no other way to contact yahoo except to call their paid subscription customer support to report the problem and request that they look up the email to see if it was opened under my mother's name or not. The customer rep was not rude but she was not helpful either. She told me to have instantcheckmate remove the email from her record with them and she mentioned the limit of what she could do. I do realize that instantcheckmate could have erroneously associated the yahoo email address to my mother's name but I have no way of knowing if they did or not. Only Yahoo can look at that record to see whose name the account was created under and if it was created under my mother's name then it would be fraud! This left me very dissastisfied with how fraud/possible fraud is handled and not handled by Yahoo. I contacted *********** customer service chat about the hotmail account and they looked at the account was able to tell me that it was created under a different name. *********** help was a relief because my mother has been a victim of ID theft in the past where LifeLock had to step in to help resolve the problem and clear her. Yahoo did not want to be bothered with checking to see if an email account was possibly created fraudently or not. Our request was legitimate; we hope that the email was incorrectly assoicated.

      Yahoo!

      Date: 07/18/2023

      Yahoo has received the complaint and will reach out directly to address the issue.

    • Zachary K

      Date: 07/17/2023

      Last year I used yahoo via my gmail just fine.This year, they have broken the ****** auth flow somehow. I can pass the ****** side of the auth, but Yahoo shows me an error. When I go to reset my password, I again and asked to authenticate via the ****** auth flow. This (obviously) results in the same error. I contact support, and in order to get help, I must PAY for premium support access. Because of some poor code that Yahoo shipped? I reach out on ******** and am redirected to a paid support phone line, of which they cannot waive the fee.So ultimately: Yahoo breaks their platform and demands fees from their customers in order to fix it? I am absolutely bamboozled.

      Yahoo!

      Date: 07/18/2023

      Yahoo has received the complaint and will reach out to assist.

    • Ryan s

      Date: 07/16/2023

      I saw an ad on yahoo & redacted to me a website which was a scam. I placed the order, but never received the items. Now, the fraud website have credit card information. Yahoo should be held accountable for directing viewers to fraud websites. Below is the fraud web site:www.todaysalesshop.com

      Yahoo!

      Date: 07/18/2023

      The Yahoo Team has received the details of this complaint and has reached out to ***************** to investigate and assist further.

    • Stewart Chase M

      Date: 07/16/2023

      I was notified that I could not access my email for 1 hour and could not remedy this issue; kept repeating even after an hour. You can't talk to anyone at Yahoo without paying which seems illegal. Horrible customer service. Switching to Gmail.

      Yahoo!

      Date: 07/18/2023

      The Yahoo team has received this feedback and forwarded it to the appropriate team for review.

    • Monica I

      Date: 07/12/2023

      I just spent an hour on the phone with a woman who did not deserve my absolute frustration with this company. I have held a Yahoo! email for 14 years. Anytime I had an issue with password retrieval customer service would help. NOW if you have 2-step verification and you haven't updated you recovery email, they WILL charge you the premium fee or a one time fee of $9.99 for a simple email recovery change and password change. This is a scam. It took the woman less than two minutes to change said email and I am out $9.99. I don't appreciate this company taking advantage of its users like this. Yahoo! account users, make sure that if you have a 2-step verification system that you know your information, because even if you know one of them they will still make you pay before you can enter your account.

      Yahoo!

      Date: 07/13/2023

      The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.

    • Angelo P

      Date: 07/11/2023

      I called Yahoo customer service because I could not get into my account. I have the app for my email in my phone but NEEDED to log into the email on my computer. I called, after seeing online that they charge to speak to them for assistance. While they never asked me for my card info, I was sent links to scan the front and back of my ID. which I didn't think anything of until they told me they can't verify me with my ID then HUNG UP on me. So, I called back. SAME THING. AT this point I was curious as to if my information is even safe.... why would an email need my ID rather than security questions that are set up. I called one last time requesting to speak to a supervisor. I was spoken over, told no because I refused to scan my ID again through the link being sent to me. Overall the customer service was horrible and I will no longer use Yahoo. Absolute terrible experience and no help when I needed the assistance for my job. To be denied when asking to speak to a manager is questionable. To take my personal information then hang up on me is concerning. Don't call Yahoo customer support. Just use Gmail instead.

      Yahoo!

      Date: 07/12/2023

      This user is correct, ********************** uses a Photo ID verification method if the user does not have access to the phone number or alternate email address on the account. We no longer use outdated security questions. If a Photo ID does not match the information on the account, we are unable to assist. It is up to the user to keep current and accurate information on file.

    • Barbara C

      Date: 07/07/2023

      As a customer of AOL for many years, I have recently tried to cancel my AOL subscription twice. Each time they tell me if I do, my information will be vulnerable to others. It's like they are trying to hold you hostage. I am completely disappointed and outraged that I have to pay $4.99 each month, just so my information should be kept private. This is ridiculous! AOL should be legally held to protect customer information whether current or former.

      Yahoo!

      Date: 07/07/2023

      The Yahoo Team has received the details of this complaint and has reached out to Ms. C****** to investigate and assist further.

    • Renee B

      Date: 07/05/2023

      Horrible Tried to set up a free email account. When tried to log in it gave a bogus international number to complete. Now worried will have to change my phone number. Consumer beware

      Yahoo!

      Date: 07/07/2023

      The Yahoo Team has received the details of this complaint and has reached out to investigate and assist further

    • David S.

      Date: 07/04/2023

      I tried signing into my account keep making me my password tells me my password is no good what to send me to another page pay for their services being locked out Tell me my account is no good on computer been locked out for over a month Wont correct this problem

      Yahoo!

      Date: 07/05/2023

      The Concierge team would like to reach out to assist this user if they could provide us with an email or phone number we could use to contact them.

    • Mark G

      Date: 07/03/2023

      Auto-renewal scam on services, protect themselves via the terms and conditions but in reality, they are scamming people by putting your service on auto renewal and having it in the fine print so when they recharge you for a subscription they will refuse to refund despite no use of the service. The customer Service rep says they already provided the information by saying its in their terms and conditions and then disconnect on you.. Such a terrible service, I will never recommend them or do business with them again if they cant even refund you for a charge that just happened when you haven't even use the service. STAY AWAY!

      Yahoo!

      Date: 07/07/2023

      The Yahoo Team has worked with ************** to resolve this complaint.We have canceled the paid service and provided credit to the user.

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