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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Yahoo Auction

      60 Bilbow Ln Edwardsville, PA 18704-1626

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    • Yahoo!

      10 Cadillac Dr. Ste. 400 Brentwood, TN 37027

    Customer Complaints Summary

    • 2,745 total complaints in the last 3 years.
    • 1,465 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/08/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Yahoo email address, and have been logged in through my Mail app. Yahoo logged me out, and told me I need to re-enter the password to confirm the account. I went through their sign-in helper, using my recovery phone number, and it said there was an "error." No matter what I do, even though I have a recovery phone number, I am not able to recover or reset my password without contacting their paid support. So they are holding my email account ******, essentially. There is no way to get in touch with a human support agent or access my free account, with my personal information and data, without paying money.

      Business Response

      Date: 09/08/2025

      Yahoo has received the complaint and will reach out to assist. 

      Customer Answer

      Date: 09/11/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *******

    • Initial Complaint

      Date:09/08/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo is forcing me to use a paid service to recover a lost account. I apparently have no other option but to give them money to recover an account that I no longer have the phone recovery number anymore

      Business Response

      Date: 09/08/2025

      Yahoo has received the complaint and will reach out to assist. 

    • Initial Complaint

      Date:09/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my yahoo account because I no longer have access to my old phone number. I tried and tried the phone service but they dont help

      Business Response

      Date: 09/11/2025

      The Yahoo team contacted ***** ********* and assisted the user with regaining access to the account in question.

    • Initial Complaint

      Date:09/08/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a yahoo email for over *********************************************************** i have to use recovery emails and phone numbers that i dont have access to anymore and that the only solution is to pay to talk to a phone tech over the phone. And i cannot access my email which i need.

      Business Response

      Date: 09/08/2025

      Yahoo has received the complaint and will reach out to assist. 

      Customer Answer

      Date: 09/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* Montano ****

    • Initial Complaint

      Date:09/08/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its not a dispute this is a matter of me not currently being able to get into my email that I had over years i contacted the number they have on the site several times and couldn't get this resolved , all my important documents currently go to this email and still have in this email I'm a college student I use this email for school, work, my kid's personal information is in this email as well i wouldn't like this to escalate to court so I would like for this to be taken care of my cell is **********

      Business Response

      Date: 09/10/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    • Initial Complaint

      Date:09/07/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was locked out of my account and tried to call customer service the only way to get help was to pay a fee I believe I was hacked that is not my fault snd fo not believe I should be charged for that

      Business Response

      Date: 09/09/2025

      The Yahoo team will reach out to the member regarding their account. 

    • Initial Complaint

      Date:09/07/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My yahoo account was hacked and my verification email was changed. I tried all night to get my account back and was locked out. Told to call and pay to try to get it back. When I tried to get a code, it blocked me out. I want/need access to my account of almost 20 years.

      Business Response

      Date: 09/09/2025

      The Yahoo team will reach out to the member regarding their account. 

    • Initial Complaint

      Date:09/06/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo mail does not allow me to access my email account with many important mails.

      Business Response

      Date: 09/08/2025

      The account provided has a non US ToS so we will not be able to assist.

      We have forwarded the case to our ********************* for next steps. 

       

    • Initial Complaint

      Date:09/06/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lost my yahoo mail password and don't have any mail or phone back up. Yahoo help and contact don't help at all.

      Business Response

      Date: 09/08/2025

      The Yahoo team will reach out to the member regarding their account. 

    • Initial Complaint

      Date:09/06/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was checking my Yahoo account as usual on September 3, 2025 but, I couldn't login to it. Continually it said my password was incorrect, so I tried to reset it, and then it kept saying Uh-oh... "we can't sign you in right now. Please try again in a while." Start over and visit our Help Site. Therefore, I tried this several times. Then I called Yahoo! customer care ***************), they later asked for a six digit number to talk to a live person. I talked to two different agents about having zero access to my emails. They asked for my email address, date of birth, and asked me to scan the front and back of my drivers licenses. Then after I did with both representatives the calls were dropped. I called back the third time and talked to another representative, we went through all the same questions the other representatives asked. She tried to scan my drivers license in and it wouldn't take it, she apologized and said she was going to note it in her data base and asked me to try back later. Now I am skeptical about trying to get help from Yahoo! customer care again, and am reaching out to see if this was a scam, and to see if Better Business Bureau(BBB) could please help me.

      Business Response

      Date: 09/10/2025

      The Yahoo team contacted ******** ******* and assisted the customer with regaining access to the account in question.

    Yahoo! is NOT a BBB Accredited Business.

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