Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    • AOL Canada

      200 - 99 Spadina Ave. Toronto, ON M5V 3P8

    • Oath

      Legal Support PO Box 65771 Sterling, VA 20165

    Customer Complaints Summary

    • 2,745 total complaints in the last 3 years.
    • 1,465 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes i have an email with yahoo and non of my emails are coming through at all. I have work emails to look forward to and more. Ive tried many things to receive my emails but nothing is working!

      Business Response

      Date: 09/08/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.


      Support for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages. *******************************

    • Initial Complaint

      Date:09/06/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my Yahoo Mail email account for no reason. I've had this account for over 10 years. I have my password but it requires secondary verification. The recovery email associated with my account , I no longer have access to it so I can't confirm it's me. I've tried every method to reset my account online and it gives me no other option to reset. I tried calling their customer service for assistance, but it also requires a phone number as verification. I never had a phone number associated with my email account so I can't get assistance. You have to pay to receive customer service from ********************** and I can't do that because I cannot get through to a live person. I'm so frustrated, I need this email account for my doctor's appointment and work searches. I really need help please.

      Business Response

      Date: 09/10/2025

      The Yahoo Team has worked with the user to resolve this complaint. We assisted the user with the verification of their account.

    • Initial Complaint

      Date:09/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get access to my Yahoo account, but have had no success. In order to get in, it asks me to verify that it's me by sending a code via text message. I no longer have that phone number. I need access to my account and there is no other way I could get access. In order to get help they are trying to charge me. Which I don't understand because no other source charges. Please help!My email is ****************************************

      Business Response

      Date: 09/10/2025

      The Yahoo team contacted Bianca R, but did not receive the required information for verification. 

    • Initial Complaint

      Date:09/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I cant get into yahoo email and dont have any of the phone number that are in file for the recovery process and dont have money to pay for the help of the recovery of the yahoo and wouldnt pay cause it ridiculous to pay for a password recovery help! Thanks

      Business Response

      Date: 09/08/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.


      Support for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:09/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my Yahoo mail account. I have had the same email address for at least 20 years, the issue is that I cant recover my account because I changed my phone number and theres no way a can verify the account, is being happening for about a year, I spend a lot of time and effort trying to resolve this issue until I decide to contact yahoo customer service, after I spend a lot off my time and provide my drivers license photo and my face recognition, it would seem that the only possible method way is paying Yahoo for premium services. This is nothing less than extortion and a ripoff, maybe Yahoo doesnt make any money!? I only want to have my mail.

      Business Response

      Date: 09/05/2025

      Yahoo has received the complaint and will reach out to assist. 

    • Initial Complaint

      Date:09/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Need to reset password to email and no way of getting in contact with yahoo

      Business Response

      Date: 09/05/2025

      Yahoo has received the complaint and will reach out to assist. 

    • Initial Complaint

      Date:09/05/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had my yahoo account for almost 10 years. They advertised two factor authentication as a safety measure but I no longer have access to the phone number associated with my account. I have the correct password and username but yahoo has no free option to remedy this. Instead they are extorting customers by signing them out and saying they must pay for a premium phone help service in order to gain access to the account again. Its a coercive and dishonest practice. They want sensitive information and hold your email address hostage for it.

      Business Response

      Date: 09/05/2025

      Yahoo has received the complaint and will reach out to assist. 

    • Initial Complaint

      Date:09/05/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The yahoo mail will not let users into their accounts without requesting credit card payments. This has been my email account for 10+ years without payment. It wants you to verify with multiple phone numbers but does not allow you to move forward. After researching this issue it has been happening to many accounts. No one has been allowed back in even tho there was no warning prior to logging us out

      Business Response

      Date: 09/08/2025

      Thank you for providing your feedback to Yahoo. Support for this user's issue is available through our main phone support, and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:09/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not been able to see my yahoo email for two days I need the email to access everything my work dr **** everything important information I called yahoo and they are trying to charge me ***** per month to be able to access. my yahoo email is ******************************************* I am not able to see anything it is very important information

      Business Response

      Date: 09/05/2025

      Yahoo has received the complaint and will reach out to assist. 

    • Initial Complaint

      Date:09/05/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a yahoo account for over a decade and all of a sudden got locked out of my account today and the password I have always used is not working now and their webpage continues to reject my log in attempts. I tried to recover my account using my phone but theyre asking me to also access an old email that I can no longer log into so I tried calling for support and they said I had to pay them to recover my account and they would need to verify me using my license and personal identification information which did not feel secure to me. I just need access into my account again and I dont know what other way to do this.

      Business Response

      Date: 09/05/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.