Business Profile
Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,745 total complaints in the last 3 years.
- 1,465 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/09/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has locked me out of my email and given me no options to recovery my email account. A few weeks ago I noticed I was no longer receiving any new emails from yahoo mail. When I attempted to recover my account and reset my password, it gave me otions to reset my password by sending me a 6 digit recovery code. Unfortunately I've have my yahoo email account so long that my phone number was never added to the account for recovery and the second email for recocery was with a company called college ******** which no longer exist. Once I was prompted to call a 1800 number to pay for customer service/help after adding my debit/credit card for a monthly subscription just to get help resetting my passwrod to recover my account. The 1800 number gave me a robot asking for a 6 digit pin from the web page I was on for ********************** help, the robot kept rejecting the pin and disconnecting the call. I was even willing to pay the fee but I never got through to a live person. I filing tghis complaint becasue i am a 69 year old who has had their email with yahoo since the 90's and there are emails from passed away loved ones that I can never replace. This company has got to do better with their options for people struggling with their system like me.Business Response
Date: 09/09/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/09/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been unable to access my Yahoo Mail account (email: ************************************ because I forgot my password and no longer have access to my recovery phone/email. I attempted to use the automated account recovery tool without success. I also discovered that Yahoo Plus Support is not available in ******, leaving me with no way to verify my identity or recover my account. I am requesting assistance to regain access to my account and update my recovery information.Business Response
Date: 09/09/2025
Yahoo has received the complaint and will reach out to assist.Customer Answer
Date: 09/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:09/09/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm trying to get my email back from yahoo and I don't remember password and they are not helping me at all.Business Response
Date: 09/09/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/09/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My yahoo email *********************************** has been inaccessible for over a year. I have it logged in on only one device, my macbook, and I am unable to add my email to any other devices, due to ********************** asking to proceed with 2 factor authentication. However, the recovery email I added was added a long time ago, and that email no longer exists ******************* I contacted Sprint, and the email is archived. Therefore, I have no way of getting into my account because the recovery email is not valid. Yahoo only offers PAID customer service for me to change the recovery email, however this service is not even useable for Canadians.Business Response
Date: 09/09/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/09/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello!I have a yahoo email account that I have used for 10+ years. I was randomly kicked out of my email and when I tried to sign in- my password was not what I had it as. I tried to use the back up options and I could confirm my phone number. However, my recovery email is an address that I no longer have any access to and believe to be deleted/locked. They want me to pay to get back into the account despite me being able to authenticate it and they will not let me back in to my account which has personal information within it (ie bank account information, property management information, health care information, etc.) They are claiming they cant let me into my account despite me being able to approve the account is mine.Business Response
Date: 09/09/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My email password changed all of a sudden. I tried resetting it via phone and then its also asking to send a code to my email which I clearly have no access ***** i cannot access it and its asking me to pay for the acess with a live agent and give my license information. I shouldnt be charged to get my password reset.Business Response
Date: 09/09/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/09/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been locked out of my yahoo email account and I cant get back in. I have had this account for over 10 years. All I want is to get back into my email account.Business Response
Date: 09/09/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/09/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im trying to get my yahoo back no one can help meBusiness Response
Date: 09/11/2025
The Yahoo Team has worked with the user to resolve this complaint. We reached out to the user and they confirmed that their issue has been resolved.Initial Complaint
Date:09/09/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I forgot my password for my yahoo account , which Ive had this account for 14 years & the recovery phone number is no longer active and I dont have access to that number I got a new phone number , they want me to pay to get my password reset information. Id like my account back its linked to all my information.Business Response
Date: 09/09/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Support for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.Initial Complaint
Date:09/08/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They want me to pay to unlock my own email using premium customer care what a **** jokeBusiness Response
Date: 09/11/2025
The Yahoo team contacted ********* ******** but received no response.
Yahoo! is NOT a BBB Accredited Business.
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