Business Profile
Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Services.
Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,742 total complaints in the last 3 years.
- 1,464 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/10/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get access to my email. I was abruptly signed out of my email and I dont have access to the emails listed to authenticate my email. They dont have a help option online for this and the only way to get help is to call number and pay for them to help you. Even with that I tried calling a few times and went through a robot service that hung up on me every single time.Business Response
Date: 09/11/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Support for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.Initial Complaint
Date:09/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
i have the same email for 10 year. yahoo! logged me out and the phone number that is connected to it is no longer available simce i got a new number. i am trying everything to get my email back. its linked to my everything and cant lose it. i made temporary email for now so i can contact you. untill i get my email backBusiness Response
Date: 09/10/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Support for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.Initial Complaint
Date:09/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I lost my phone and had to buy a new one.i used my Yahoo email on the phone and when I had to buy a new one it wouldn't allow me to login to my Yahoo without verifying my alternate email and push notifications on the phonethat I no longer have.i called and asked them to allow me access to my email but they are trying to charge me 13$.i shouldn't have to pay for access to my account when my password word was correct when I tried logging so it's not like did anything wrong I feel like I am being extorted in order to use my email which I have personal and business emails that I need to access to handle my affairs.i tried logging in through desktop as well and still have no access to email.i called the customer service number and verified my identification so they could allow access and stop 2step verification until I could put in a new phone number and email because the other email I have as a backup for them i no longer use and have no access to.i updated my phone number over the phone when I called ,because I can't receive txt msg over the house phone that I used to sign up with years ago.i just want access to my email without having to pay for *****'s not ********** there is no other way to go about the situation through email for someone in there company to fix my issue so there forcing me to pay for something I shouldn't have to.Business Response
Date: 09/11/2025
The Yahoo Team has received the details of this complaint and we have reached out to the user multiple times but we are unable to leave the user a message. We would need additional contact information for the user to reach out and assist.Initial Complaint
Date:09/10/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They signed me out of my email from which *** had for so many years I called and nothing happened they told me to call again tomorrow but that they have no way of getting my account back u really need my email back due to work I cant get recovery code due to it being an old phone numberBusiness Response
Date: 09/10/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted the user with the verification of their account.Initial Complaint
Date:09/10/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo has logged me out my account and there is no way to get my access back. My email, password and number are all correct. After putting in my email and password, it then proceeded to asks for a verification code to which I never receive. I have tried all available methods (text message and WhatsApp). Whenever I try to contact customer service, the page goes back to the input email page or the page would show Something went wrong and start all over again. I have tried calling the said number on their Help page but the number is invalid from where I am from (***********). Please help me get my email account back, all my accounts are under that email. Please and Thank you.Business Response
Date: 09/10/2025
The account in question has a non US ToS so we will not be able to assist directly.
We have forwarded this complaint to our ********************* for next steps.
Customer Answer
Date: 09/10/2025
Complaint: 23863953
I am rejecting this response because: I would like to make sure I regain access to my email and not just another inquiry from Yahoo! I cannot express the importance of this email address.
Also, since my email ***************************************** is inaccessible, how will Yahoo! Contact me? I just want this resolved please.
Sincerely,
Saileen KurokiBusiness Response
Date: 09/12/2025
The account in question has a non US ToS so we will not be able to assist directly.
We have forwarded this complaint to our ********************* for next steps. The asia pacific team has reach out to the user and is working with them directly to resolve this issue.Customer Answer
Date: 09/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Saileen KurokiInitial Complaint
Date:09/09/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On my previous iPhone, I used the Mail app for my Yahoo mail, an account Ive had since the late 90s. I still have services connected to this email address for bills. When I upgraded to a new iPhone, I was unable to log into Yahoo mail, whether through the Mail app or website. When I entered my password, it prompted me to change it, but in order to do so, it had to send an email to a backup email address I no longer have access to (previous business email). I called Yahoo yesterday to inquire about account recovery. After going through all the steps, including providing my ID for verification, I was informed I am not eligible for recovery because I am not subscribed to their tech support service, which has a charge. I view this as a way to extort money from longtime email account holders. I do not need the additional tech support service. I simply need access to my email that I know the password to. I have a vacation booked, and the confirmation emails were sent to my Yahoo account.Business Response
Date: 09/22/2025
The Yahoo team contacted ****** ******** and assisted the customer with regaining access to the account in question.Customer Answer
Date: 09/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ********Initial Complaint
Date:09/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cant access my yahoo email. That has everything of mine for the last 20 years. Need helpBusiness Response
Date: 09/12/2025
The Yahoo team contacted ********* ***** but received no response.Initial Complaint
Date:09/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Yahoo email suddenly said enter password, I typed my password and wouldnt work. I called yahoo customer service more than a dozen times, they finally gave a link to scan my ID and face recognition. After that they told me there is nothing they can do. I did this with different people and still no solution.Business Response
Date: 09/10/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted the user with the verification of their account.Initial Complaint
Date:09/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Was signed out of my yahoo account randomly. **************************************** Followed the steps on yahoo to be able to gain access of my account but wasnt successful due to me no longer having access to the phone number. I tried to get a hold of their customer support phone number and it was just a machine recording and it would hang up on me. Called 6x yesterday and 3x today and I cant get connected to a human. Yahoo wants us to pay for this customer support service in order to gain access back of our accounts but no one helps? No one gets back to you at all.Business Response
Date: 09/10/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Support for this user's issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.Initial Complaint
Date:09/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I am filing a complaint against Yahoo for denying me access to my long-standing email account despite proof of ownership.I created this Yahoo account as a minor over 20 years ago, when only a secondary email was required. I used an AOL address, which has since been deactivated. Recently, my password was changed without authorization. When attempting recovery, I verified my phone number successfully, but Yahoo insisted I also verify the inactive AOL email.Yahoo representatives informed me there was not enough verifiable information and instructed me to create a new account, even though my mortgage, taxes, and financial institutions are tied to this address. I was even told I could pay to unlock the account, which raises ethical concerns.This practice is unreasonable and harmful:Yahoo never required legacy customers to update recovery ************* verification should be sufficient proof of ownership.Forcing customers to abandon long-term accounts creates unnecessary disruption and security risk, especially as I was recently notified by Experian of a data leak.Requested Resolution: I am asking Yahoo to restore access to my account using phone verification or other verifiable methods, so I may secure my data and make plans to transition away from Yahoo.Business Response
Date: 09/14/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.
Yahoo! is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.