Business Profile
Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,742 total complaints in the last 3 years.
- 1,464 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/11/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been lock out of my personal email. I have been trying to contact the business, however nos success. Every time i call bots answer or I am disconnected.Business Response
Date: 09/22/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted with the verification of their account.Customer Answer
Date: 09/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:09/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to access my Yahoo email. I have contacted Yahoo three times to help me access it. They requested my drivers license, which I provided and yet they are telling me they cannot verify who I am.Business Response
Date: 09/11/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted them with the verification of their account.Initial Complaint
Date:09/11/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was locked out of my email account **************************************** I tried to get help from Yahoo customer service but could only get help if I signed up for "premium customer service" I signed up for it in April ******************************************** access my account, after 10 or more attempts I got fed up and just created a new email account ************************************* I have been trying to cancel the premium customer service since May 2025. Since I created a new account they started charging me for premium service for 2 accounts although I never signed up for premium service on my new email account. They charged me $5.38 for two accounts total ($10.76) in May, *********** and they finally stopped charging for 2 accounts in August but still charging for a service I have tried to cancel multiple times. I just tried their online chat and at the end they sent me a link for customer service but I would have to pay $5.00 to get help then the chat went away, I could not respond to what they sent me, because they know they are wrong for trying to charge me for help canceling a service.Business Response
Date: 09/11/2025
Yahoo has received the complaint and will reach out to assist.Customer Answer
Date: 09/12/2025
Complaint: 23870660
I am rejecting this response because: I want you to cancel the premium customer support like Ive tried to do over 10 times.
Sincerely,
***** *******Business Response
Date: 09/18/2025
Yahoo has reached out to the user via the number provided but hasn't been able to make contact other then voicemail. We have now emailed and are trying to resolve the issue.Customer Answer
Date: 09/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:09/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
AOL has placed a 2 factor verification on my email without my request. I dont have access to the recovery email or phone number they provide. Theyve locked my account and required a paid support, when you call for help they act like they cant help you and never give you a solution.Business Response
Date: 09/11/2025
AOL has received the complaint and will reach out to assist.Initial Complaint
Date:09/11/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am locked out of my Yahoo account and I have forgotten my passcode key numbers. I have several emails under one and so my backup is locked as well. I called customer service twice they want me to pay which is not right. I just want a customer service *** to call me to rectify the situation. No one from Yahoo is trying to help meBusiness Response
Date: 09/15/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted with the verification of the account.Initial Complaint
Date:09/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo! Mail lockdown of an account my account and wants me to reset my password. I tried to reset my password and I do not have access to my recovery phone number or my old email. The only way for me to reset my password toget back in is to call the customer service number and they want me to pay to get access to my emails.Business Response
Date: 09/12/2025
The Yahoo team will reach out to the member regarding their account.Initial Complaint
Date:09/10/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo! Forces their customers to pay for a monthly service fee for any kind of customer service. I just need my password reset and am unable to do so. The app is prompting me to pay for yahoo premium help which is $12-$15. This should be criminal. My email has been active for almost 10 years. ************************************Business Response
Date: 09/11/2025
The Yahoo team will reach out to the member regarding their account.Initial Complaint
Date:09/10/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been locked out of my yahoo which is very important to me . My verification phone number and email I dont have access to those any moreBusiness Response
Date: 09/12/2025
The Yahoo team contacted ******* ***** but was unable to verify ownership of the account.Initial Complaint
Date:09/10/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a yahoo email of over 25 years. However, recently I have lost access to it, and my recovery phone number and email are no longer active. It appears that the only way that I can attempt to recover said email is via paid "premium" service, with undisclosed fees. There seems to be no other options for customer support, which seems ridiculous to me. All I wish is to recover my yahoo email account.Business Response
Date: 09/10/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/10/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo will not let me log in to my account due to an older phone number (that I have no access to) being connected. When I contacted them they said there's nothing they can do and the only way to move forward is to pay a fee. I'm locked out of my Yahoo email and can not log in due to needing verification from said old phone number. Yahoo does not provide any other option to log in/verify and I stopped receiving emails to the address in total.Business Response
Date: 09/10/2025
Yahoo has received the complaint and will reach out to assist.
Yahoo! is NOT a BBB Accredited Business.
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