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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo! Canada Co.

      200 - 99 Spadina Ave Toronto, ON M5V 3P8

    • Yahoo Inc

      5250 NE Elam Young Pkwy # 900 Hillsboro, OR 97124-5022

    • AOL Canada

      55 Clair St W., 7th Floor Toronto, ON M4V 2Y7

    • MovieFone Inc.

      333 Westchester Ave. 2nd Floor White Plains, NY 10604

    Customer Complaints Summary

    • 2,742 total complaints in the last 3 years.
    • 1,465 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not sure where to go but have run out of options. My account receives MULTIPLE Camp Legune spam emails. This is insane. I block, send things to the junk/spam folder and nothing is working. I'm so close to shutting down this account. I do not have these issues with my gmail account. Please help!

      Business Response

      Date: 11/04/2022

      Business Response /* (1000, 5, 2022/10/24) */
      The Yahoo Team has received the details of this complaint and has reached out to************* to investigate and assist further.

    • Initial Complaint

      Date:10/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last year I signed up for Yahoo Fantasy Sports+, after the football season I NEVER used the service. On 20/21 October I was charged for an additional year of the service. I immediately went to the website and cancelled and I called customer service asking for a refund because I have no intention of using the service further. I was told "you signed up for the service, YOU MUST PAY WHETHER YOU USED IT OR NOT". As I stated, I have no intention of using this service and I feel I should be entitled to a refund because I never received an email notification that it was going to renew. If I did I would have cancelled before the renewal date. I request a refund of $24.94.

      Thank you

      Business Response

      Date: 10/27/2022

      Business Response /* (1000, 5, 2022/10/24) */
      The Yahoo Team has received the details of this complaint and has reached out to *********** to investigate and assist further.


      Consumer Response /* (3000, 7, 2022/10/24) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I have not received a "reach out" from anyone at Yahoo.


      Business Response /* (4000, 9, 2022/10/25) */
      The Yahoo Team has received the details of this complaint and has reached out to *********** to investigate and assist further.


      Consumer Response /* (4200, 11, 2022/10/27) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I never received notification of pending charges even though the company says they sent them. I am ok with them saying I am not entitled to a refund, I will just take my business elsewhere. Thank you for your time in responding to this matter.

    • Initial Complaint

      Date:10/19/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was recently hacked and I was in the process of accessing the damage. I even created a special folder where I put all the emails related to the hacker breaking into my account.
      I was signed in from 2 computers in my house and the next moment I get forced off my account from both computers.
      Even know I have the correct password for my account and correct IP, your system has locked me out and demands I get a security code to another email which I have not used in years.

      I had security question when I setup the account and yahoo told me I could use them to recover my password in the event I was locked out yet the system. Now that I"m locked out of the system, no one want to ask my security questions.

      One phone agent wanted me to recall from the memory the exact subject of an email I had sent in the past with perfect grammar and even being case sensitive. To make maters worse, I think the agent was not typing in correctly what I was telling him.

      He keep yelling at me and was extremely rude during the entire process. I have talked to supervisors who told me that they no one is in control of the system and it just does what it wants. I have never spoken to such unprofessional people who have no clue on what is going on. You can't expect an average person to have a perfect photographic memory down to the smallest detail.

      I did call in at one point to complain about a possible hacker on my account and the fact that yahoo was not providing me a 30 day login history.

      If you need an exact email that I sent from the account, I can ask my father to print out some recent emails.
      The problem is I'm not being that option and the support people say that no one is in control of yahoo. Its all up to some AI which they are submissive to. I can't find any way to escalate a ticket or corporate phone number to get in contact with yahoo. I worry the hacker is destroying my account as we speak while I keep calling every day to get this resolved. Thank you.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 5, 2022/10/26) */
      The Yahoo Team has received the details of this complaint and has reached out to ***** to investigate and assist further.

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I access my email from my phone which is my only personal device. My phone recently malfunctioned and had to be factory reset to troubleshoot and then still had to be replaced so I lost access to all email accounts (3). I need to get access setup on my replacement phone but because of the two-step verification (which Yahoo recommended over and over to do) I can't get in because my emails are used to verify each other. If I can't access one I can't access any. I know my password and my phone gets the verification. I just need to get access to my accounts again but Yahoo is forcing me to pay $12.99 for a 'premium subscription' to get any kind of service. I even asked for a manager and not only was lied to about multiple company policies/operations I was told (for hours) that no managers were available but no one could say when I would get a call back. I didn't receive a call back even after hours had passed, and still no help. If I asked questions I was told they couldn't help me or I had to pay to get help. It's a scam that to get any kind of basic customer service like access to a free account that you have to pay a service. Eventually I got a manager on the phone who said the same thing. There is no free way to get access to the account now I have to pay for a premium plan so that I can login again. The manager was completely unhelpful and hung up when I wouldn't pay after telling me to call back once I was willing to pay them money

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/19) */
      The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.

    • Initial Complaint

      Date:10/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo locked out of my old account and I can't get back in

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/19) */
      The Yahoo Team has received the details of this complaint and has reached out to************ to investigate and assist further.

    • Initial Complaint

      Date:10/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      yahoo has locked me out of my email account and refuses to let me log in. I get the verify code on my phone and put it in but then I cannot log in. I tried everything and could not get logged in. Then I called the human help line, had to verify with my drivers license and then got told the only way to get in was to pay for monthly! They tell me the password is wrong and it is not, The only option is to pay for what was a free service.

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/19) */
      The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.

    • Initial Complaint

      Date:10/14/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo mail's security service has locked me out of my accounts and the only customer service now available is a paid-for subscription service. I cannot regain access my accounts without buying their customer service subscription, this is extortion. For an advertised as free email service it is entirely unacceptable to charge customers for access to their own accounts.

      Business Response

      Date: 10/26/2022

      Business Response /* (1000, 5, 2022/10/17) */
      The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.


      Consumer Response /* (3000, 7, 2022/10/18) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      Fortunately I have managed to recover the accounts without receiving any assistance from Yahoo, but I feel my complaint still stands. In my opinion it is highly unethical to charge a fee to Yahoo members to contact customer service directly for an email service that has always been described and advertised as free. I urge yahoo to consider reversing this policy.


      Business Response /* (4000, 9, 2022/10/20) */
      The Yahoo team is pleased to hear ********** issue has been resolved. We have provided our contact information if they have any other issues.


      Consumer Response /* (4200, 11, 2022/10/26) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I am not at all satisfied,since there has been no resolution. I fixed the problem myself. Yahoo did not offer or grant any help, or solutions. Nor have they repaired the serious flaw in their security.
      To claim that yahoo did anything at all other then create the problem is absurd. Yahoo has done nothing at all to address this issue, nor have they offered any solutions.
      This matter is not at all resolve in my opinion.

    • Initial Complaint

      Date:10/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased a new iPhone and trade in my old one. I also changed my phone number. When I tried to login to one of the yahoo app (yahoo finance) it asked me to use another yahoo app (yahoo mail) to verify. Because of the new phone I got , none of those app was signed in. Which I could not sign in to yahoo even tho I KNOW my username and password. So the next option is to send a code to the phone number on file , which I had changed my phone number recently so it doesn't work. The last option is to call their customer care phone number to resolve the issue. The rep said the only way for me to login to my account again is if I paid $12.99/month so they can assist me on changing my phone number on yahoo system. I refused and then the rep suggested me to pay a one time $9.99 for them to change my phone number. I refused again, then he said then there s nothing they can do about it unless I pay $9.99 I hanged up and looked for other solutions to log back in to my yahoo account. But there was really no other way. So I had to call back to customer care again to pay for $9.99 one time , so the yahoo agent can update my phone number on their system so I could login.

      During the conversation I told the agent I think it is unethical to charge your client fee to bypass a security problem. Most important thing is the rep verified by ONLY ASKING ME WHAT WAS MY PHONE NUMBER REGISTERED ON YAHOO FILE. it seems like they don't care about the security issue, they only care about charging service fee. What if I'm a fraudster and called in with my old number and just paid $9.99 to hack into an account. The rep told me she respect my opinion. But there s nothing she can do on their side.

      For a big company like yahoo to charge client $9.99 to retrieve an account is just ridiculous and unreasonable.

      Please have someone look into it. I m not sure if it is a BBB issue, but I'm sure the business is unethical for doing so.

      Business Response

      Date: 11/01/2022

      Business Response /* (1000, 5, 2022/10/19) */
      The Yahoo Team has received the details of this complaint and has reached out to************* to investigate and assist further.

    • Initial Complaint

      Date:10/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Short version, happy to provide more as requested: Yahoo has locked my 2 email accounts and refuses to let me in unless I pay for their new "premium support services". Take the "unusual activity" code requirement off and I can get in them. There is no "unusual activity", not even a different computer accessing them.

      Business Response

      Date: 10/17/2022

      Business Response /* (1000, 5, 2022/10/14) */
      The Yahoo team will reach out to************** regarding her Yahoo accounts


      Consumer Response /* (2000, 7, 2022/10/17) */
      Good afternoon*******,

      Yahoo contacted me, released the accounts and I am now able to access them. Thank you for your assistance. It means a great deal.

      Sincerely,

      ****************


      Consumer Response /* (2000, 11, 2022/10/15) */
      A Yahoo representative reached out to me, the accounts were released and are once again accessible to me. Thank you BBB for your prompt assistance. It was greatly appreciated.

    • Initial Complaint

      Date:10/12/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to login to my account on yahoo, and the error "This email is not recognized" occurred. I then tried to use my verification email and phone number but also did not work. I called them, and they said they would email me. They asked for a name on the account to verify which I gave them and they said thats not correct, so it mustve been hacked and someone switched it because I literally have proof of the account username and the name of the account still on my app before it prompts me to login. It feels like theyre not even trying to really help me out, I have important stuff on there and I need it back and it seems like they dont care. Oh and they dont provide actual support in Canada, so im basically screwed which is just dumb. I will provide proof the name and username that I have, as well as it saying its not recognized even though it is still on my app. Please help!

      Business Response

      Date: 10/28/2022

      Business Response /* (1000, 5, 2022/10/17) */
      The Yahoo Team has received the details of this complaint and has reached out to************* to investigate and assist further.

    Yahoo! is NOT a BBB Accredited Business.

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