Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Yahoo!

  701 First Ave Sunnyvale, CA 94089-1019

• 

  Yahoo Travel

  PO Box 1313 Princeton, NJ 08542-1313

• 

  Rivals.com

  2950 N Genoa Clay Center Rd Genoa, OH 43430-9733

• 

  Yahoo!

  PO Box 1604 Brentwood, TN 37024-1604

• 

  Yahoo!

  380 Goodlette RD N Naples, FL 34102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an ********* email since 2009. All of a sudden I was denied access on Oct7, 2022. AT&T technicians will not help me access my account. Their excuse is that they have a new policy that no longer allows them to reset passwords. I am frustrated because I have over 13 years of emails that I cannot access, some very critical information included. I have since created a new gmail account but am not able to forward my emails from the ********* email. I have wasted hours with AT&T staff and their various departments. Their Digital Assistance Center (DAC) used to be able to reset passwords in the past, is what I was told. Even they have not helped me retrieve my emails.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/13) */
  The details of this complaint are in regards to an AT&T owned account. Please reach out to AT&T directly for assistance. ***************
  
  
  Consumer Response /* (2000, 7, 2022/10/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  AT&T Texas resolved the issue. No further action is required at this time. Thank you!

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 7, 2022, Yahoo Mail has signed me out, and locked me out of my important email account. The account in question is**********************
  My emails locking may be part of a larger hack, since other accounts I have used that email for verification, and had their passwords changed, and I've lost access to those accounts as well.
  It requests I input a security code sent to a number that is no longer in service.
  
  
  Their help topics were either not applicable or unhelpful in my situation.
  Any attempt to get help from yahoo plus failed because it is unavailable in my country.
  
  I need to give Yahoo my info so they can verify my ID and recover my account.
  

  Business Response

  Date: 10/18/2022

  Business Response /* (1000, 5, 2022/10/12) */
  The Yahoo Team has received the details of this complaint and has reached out to ****************** to investigate and assist further.
  
  
  Consumer Response /* (2000, 7, 2022/10/14) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Yahoo contacted me, and I was able to recover my account after a few straightforward questions.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a yahoo account a long time ago when they did not charge for services. I used that account to create my Facebook account. In order for me to login to Facebook they send a verification code to my yahoo email to let me login. I can't reset my yahoo email password since I'm not a paying customer that created an account with them a long time ago. I spoke to a live agent thru chat at yahoo. I scanned my ID and provided all the information requested only for them to tell me that's not enough information to verify I am the owner of the account. I need to reset my yahoo password which they don't allow since I'm not a paying customer. Even if I was a paying customer I still can't reset an email password because my ID does not show previous address or whatever information they were looking for!! Such a scam. They are stopping me from contacting my friends and family on Facebook because they won't let me reset my password!!
  

  Business Response

  Date: 10/25/2022

  Business Response /* (1000, 5, 2022/10/11) */
  The Yahoo Team has received the details of this complaint and has reached out to************* to investigate and assist further.
  
  
  Consumer Response /* (3000, 7, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Their response states that the yahoo team has reached out to me to further investigate and assist with the issue. But I have not received any emails from yahoo! The issue is not solved yet.
  
  
  Business Response /* (4000, 9, 2022/10/12) */
  Yahoo's contact must have passed along side this notification, as************* has already replied to our email. Yahoo has found that there is not enough information on file for verification.
  
  Before we can assist someone with a Yahoo account, we need to verify that they are the owner. To do this, we need to ask questions based on the information that appears on it. The information we normally look for is not present on the account in question, so we have no way to assist with this Yahoo ID.

• Initial Complaint

  Date:10/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I logged into an email account today, owned by Yahoo!, and discovered that they deleted all of my emails. The reason in the message was "due to inactivity in the last 12 months".
  
  Yahoo! accounts require us to list a backup email address and phone number to help with getting back into the account, and that data could have been used to notify us of their new terms regarding inactivity.
  
  True, this is a very old account, but it contained emails that were very important to me, and I would have even paid to keep the account active, or even taken steps to archive/download all of my emails so Yahoo! could close the account permanently. I get it- cyber space usage can't always be free and I would have gladly removed my data to allow them to conduct their necessary sweeps for business reasons.
  
  I also have a second Yahoo account, which I need to use a couple times a year, although it is no longer my primary email- I still use it. This second yahoo account is listed as a method of contact in the first Yahoo! account.
  WHY WOULDN'T YOU GIVE US AT LEAST A YEARS NOTICE?? A GRACE PERIOD???
  
  What did I lose?
  -Medical data that I can never get again (because the hospital where I had my procedure flooded and was destoryed in Hurricane Katrina)
  
  -Photos
  
  -Contacts
  
  -Correspondence with loved ones and people who have passed away (which was why I got on today- to re-read an email with one of my best friends who was killed 2 years ago).
  
  -Historical correspondence with friends and neighbors during Hurricane Katrina (I lived in New Orleans at that time).
  
  As of today, Yahoo! does not offer any solutions to retrieving the emails they deleted, and they have also made it impossible to contact any customer support without paying for it (which seems like an inappropriate charge to seek help with their product.
  
  Thank you for taking my complaint.
  

  Business Response

  Date: 10/31/2022

  Business Response /* (1000, 5, 2022/10/11) */
  The Yahoo Team has received the details of this complaint and has reached out to************** to investigate and assist further.
  
  
  Consumer Response /* (3000, 7, 2022/10/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I do not accept Yahoo!'s response, but there is nothing else I can do. However, I write this so it is on public record and for others who seek recourse from the company.
  
  It appears that Yahoo! Inc. has chosen a nuclear action without having the right checks and balances within their corporate board, staff, and systems to consider the fall out. Yahoo's response was, "I am sorry. Emails deleted because of account inactivity cannot be recovered."
  My next step, is to learn how to download all of my emails off of my other Yahoo! email account, and then close the account so I never have to use Yahoo! for any reason, ever again.
  For their statistical purposes, Yahoo! may like to know that I now use GMail.
  
  
  Business Response /* (4000, 9, 2022/10/18) */
  Yahoo will delete accounts that go unused for over a year. Emails deleted in this manner cannot be recovered.
  Please review this help article for more information.
  ****************************************************************

• Initial Complaint

  Date:10/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to log into an older Yahoo Mail account and just got off the phone with their customer service hotline. Although I have proven that the account belongs to me by providing the back up phone number (which I no longer have access to), they are refusing to help me into my account without paying $12 for their ''paid support service''. I asked to escalate my phone call to management and the representative kept asking me why, I kept insisting to please escalate to management. Once they ''escalated my call'', after having me on hold for four minutes, instead of a supervisor, the representative comes back to the line to try once again to convince me for paying, basically telling me there is no other way to recover my account. A Yahoo representative themselves posted on Twitter that you can be granted a one-time password reset without paying for a subscription. I mentioned it to the representative who had earlier lied and said there is no such exception, and she said to me that my account is not eligible for the free one time password reset. When I asked her why I was not eligible, she told me it was ''system generated''. This whole thing is absolutely ridiculous and I refuse to pay 12 dollars to recover an account that I already own. Additionally, she then proceeded to tell me that all supervisors are still assisting other customers. When I said I would wait for the next available supervisor, she kept on with her sales pitch saying the only way to proceed is to pay the fee. All I want to do is log into my old account and I find this whole process to be unnecessarily frustrating and odd. None of Yahoo's competitors charge for services like this, and I find it very unethical. Please see attached photos of the Twitter post mentioning a one time password reset.
  
  I have never had an issue and have always loved Yahoo, but lately they are feeling super scammy and upon doing research, I see I am not the only one who feels this way. Pay $12 to recover a password?
  

  Business Response

  Date: 10/28/2022

  Business Response /* (1000, 5, 2022/10/10) */
  Your Yahoo account has been deactivated due to inactivity. This happens when an account hasn't been accessed for a year or more. At this point, the mailbox has been deleted and the account can't be reactivated. The Yahoo team apologies for any trouble this may cause.
  
  
  Consumer Response /* (3000, 7, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The representative told me that although the content is deleted, the account still exists.
  
  
  Consumer Response /* (3000, 9, 2022/10/11) */
  ***Document Attached***
  If my account us deleted why would I still have an option to sign-in?
  
  
  Business Response /* (4000, 11, 2022/10/13) */
  The mailbox for your account is deleted and cannot be reactivated. Unfortunately you will still be able to go through the sign-in flow with a deleted mailbox.

• Initial Complaint

  Date:10/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being inundated with over 100 ad emails per day. Most are pornographic, and disgusting. Yahoo customer care, refuses to do anything about this, aside from refer me to their help page, and tell me to mark everything as spam!!! They won't even respond anymore. I've gone to their forum page to complain, only to be ignored there too. Never seen such useless customer service.
  

  Business Response

  Date: 10/26/2022

  Business Response /* (1000, 5, 2022/10/10) */
  The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.
  
  
  Consumer Response /* (3000, 7, 2022/10/11) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  After 2 dozen emails to Yahoo's Customer Care, regarding being inundated with disgusting, and straight up offensive spam emails, and only receiving 2 response's, telling me to "mark each one as spam", referring me to their useless help page, and recommending that I pay for their premium service, I filed this complaint. To my disbelief, Yahoo responded, and told me that I should "mark each as spam, and go to their help page!!!! Are you kidding me?!?!? That is the reason I filed this complaint in the first place!!! This response was from Yahoo's highest level of support too!! I've requested to speak to a supervisor, 3 times, and can't even get a response now. I've never seen such worthless customer support. What a pathetic joke. Their forum board has endless complaints, exactly like mine, and their response is always the same. Also, the amount of spam I am receiving, miraculously has doubled, the same day that I filed this complaint. Clearly Yahoo is responsible for the spam, that's why they refuse to to do anything about it.
  
  
  Business Response /* (4000, 9, 2022/10/12) */
  The Yahoo team has previously reached out to ********** and provided information on how to manage, block and report the spam emails they are getting.
  
  
  Consumer Response /* (4200, 11, 2022/10/15) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  Yahoo has still not provided, any actually useful customer support. If they would have, I would not have been left w/ a BBB complaint, as my only option. Yahoo has previously told me to, "mark each as spam, referred me to their help page, and then told me that can't do anything about this ". Their response to this complaint, was the exact same, useless recommendations, which is why I filed a complaint, in the first place. All of this spam, started about 3 months, so obviously Yahoo has stopped putting any effort into filtering spam, so saying they can't do anything about this, is a joke, because a 2 year old can tell that these are spam. Most of it is nasty, disgusting, and offensive porn spam. Since I filled this complaint, the amount of spam, has literally doubled!! Coincidence,.... I don't think so! Yahoo's forum boards, are literally full of people complaining about the sudden increase in spam. Also, I have replied 6 times to Yahoo's response to this complaint, asking to speak to a supervisor; ZERO REPLIES!! I've never seen such poor customer service.
  
  
  Business Response /* (4000, 13, 2022/10/18) */
  The Yahoo team has previously reached out to ********** and provided information on how to manage, block and report the spam emails they are getting.
  
  
  Consumer Response /* (4200, 15, 2022/10/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No, that is BS; you absolutely have not provided any help. I've requested to speak to a supervisor, 8 times, with ZERO RESPONSES!! This is the absolute worst customer service, that I've ever experienced!!!! Coincidentally, Yahoo has also doubled the amount of spam, since I filed this complaint. Never seen anything like this, pathetic and disgusting customer service.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Cannot log in to my email account, yahoo tells me that there is suspicious activity on my account and to use my recovery email. My recovery email is also through Yahoo and they locked me out of that one as well with similar issues. I am unable to get in or find any way to get access to my account. The account is over ten years old and there are important emails, but there doesn't seem to be any way to access my accounts.
  
  I am beyond frustrated that my personal information is being held hostage.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/10) */
  The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is impossible to recover an account. Even with the correct information, they want you to verify by phone number or email. If said phone number or email is not available anymore, then it is impossible to verify. From there, they want you to pay to talk to their premium customer care service. Just to unlock YOUR OWN account. Horrible service.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/10) */
  The Yahoo Team has received the details of this complaint and has reached out to********** to investigate and assist further.

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yahoo has locked me out of my e-mail. In order to turn it back on I am being required to pay. I have all my medical and insurance information on this account and cannot obtain it. It's a nightmare.
  

  Business Response

  Date: 10/24/2022

  Business Response /* (1000, 5, 2022/10/10) */
  The Yahoo Team has received the details of this complaint and has reached out to *************** to investigate and assist further.

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't login to my email *************************** anymore. When I enter my password it forces me to answer a security question which I cant remember. The password to my account is correct but it doesn't let me into my account. I need my email to be fixed quickly because there's very important things on the email.
  

  Business Response

  Date: 10/17/2022

  Business Response /* (1000, 5, 2022/10/06) */
  We understand that you'd like to regain access to your Yahoo Mail account.
  
  We're sorry but it looks like we don't have enough information on this account to securely verify your identity as the account owner. Because we can't confirm it's your account, we won't be able to help you with this particular Yahoo ID.
  
  We recommend creating a new Yahoo ID at ***************, clicking create an account at the bottom of the "Sign in" window, and then following the onscreen instructions.