Business Profile
Internet Services
Yahoo!Headquarters
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Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,742 total complaints in the last 3 years.
- 1,464 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo gives customers the ability to recover passwords through a text system. If you forget your password you can have them text you the code to recover it. My mother has been starting to forget a lot of things recently and her password happened to be one of them. We went through the recovery options and were denied every-time, only to be told that for $9.99 we could recover it. We have 100% of the info they need to recover and yet they will not take and and refer us to a payment plan. I have went through to make sure that it is Yahoo and not a scam and was treated the same way and given the same options when provided with similar problems. Anytime a supervisor is asked for they just hang up. They will not give any options but to pay or laugh at us. There are a lot of very important things in this e-mail that after reading everything on the Yahoo website, should be easy to recover. We however are told they need a "pic and scan of license". They refuse to text or email the recovery even after being given all info needed.Business Response
Date: 11/07/2022
Business Response /* (1000, 5, 2022/10/27) */
The Yahoo Team has received the details of this complaint and has reached out to ************* to investigate and assist further.Initial Complaint
Date:10/26/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo is charging me $13 to gain access to my account even though they were able to verify me online and through my phone number. They are holding my ********************** account hostage.Business Response
Date: 11/07/2022
Business Response /* (1000, 5, 2022/10/27) */
The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.Initial Complaint
Date:10/25/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I run a small business that was owned by my father, he has passed away and I have purchased the company from his estate. I contacted Yahoo Small Business(Oct 10th )who holds our Web Page and Email service to let them know of the change in ownership and that we need the company info updated to keep us up and running. My father passed suddenly and we do not have excess to user names and passwords. I asked if a payment was required to insure we did not lose service and was told it was being handled. I sent them my fathers death certificate along with the purchase agreement and was told someone would be in touch. Thursday Oct 20th my email and company webpage was shut down. I have made a number of phone calls and each time was told I would hear back within 24 hours it has now been 7 days and I still have not heard from anyone and they have no supervisor to transfer to and no email address to write to. And won't let me make a payment. No one at the customer service will give me an employee number or name of a supervisor they have also hung up on me 3 time .. I need help pleaseBusiness Response
Date: 11/07/2022
Business Response /* (1000, 5, 2022/10/26) */
The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.Initial Complaint
Date:10/24/2022
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have not been able to access my ATT Yahoo Email for the last few weeks!! This is very disturbing since I am not able to get my Emails which are of utmost importance to me. Not sure why this has happened since there is no explanation!! Apparently, I am not the only one who has issues. And I will NOT pay any Money to Yahoo to be able to get back into my email account which is of no fault of mine. Apparently people are being charged to get back into a FREE account which I believe is against the law!! Personally speaking, the Government should look into this issue since so many others are affected as well.Business Response
Date: 11/01/2022
Business Response /* (1000, 5, 2022/10/25) */
The Yahoo Team has received the details of this complaint and has reached out to ************** to investigate and assist further.
Consumer Response /* (3000, 7, 2022/10/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of 10/27/2002, I have NOT received a Response from Yahoo!! However, I did receive a Response from someone claiming to be from Verizon which has absolutely nothing to do with this issue!! The person claiming to be from Verizon advised that I contact ATT directly and that Yahoo had no control over the issue?? I contacted Verizon directly and apparently the Phone Number from the individual claiming to be a Verizon, was not a valid Verizon phone number. So, with that in mind, I cannot help but wonder how that person got my home phone number??? Apparently there are quite a number of people that are having issues such as mine and cannot get into their ATT Yahoo email account. So, as you can see, the issue HAS NOT BEEN RESOLVED!! Please advise.
Business Response /* (4000, 9, 2022/10/27) */
The Yahoo Team has received the details of this complaint and has reached out to ************** to investigate and assist further.
Consumer Response /* (4200, 11, 2022/10/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I spoke with a Representative from ATT directly this morning and she was able to help me get back into my ATT Yahoo Account. I never received anything from Yahoo. Therefore, I do not accept the response from Yahoo and have indicated that in the proper area. Please note.. It is both ATT and Yahoo that are locking customers out of their email accounts.Initial Complaint
Date:10/24/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am locked out of my yahoo email account that I have maintained for over 10 years. It does not give me the option to reset my password, and I am not paying for customer support to simply reset my password. Charging for customer support is unethical.Business Response
Date: 10/28/2022
Business Response /* (1000, 5, 2022/10/25) */
The Yahoo Team has received the details of this complaint and has reached out to ******* to investigate and assist further.
Consumer Response /* (2000, 7, 2022/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I'm still upset at the fact that this much trouble need be had over a simple password reset, **** with the Yahoo Concierge Team did a great job of assisting me in resolving the issue and regaining access to my account.Initial Complaint
Date:10/23/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
August 16,2022 my YAHOO email was hacked and my credentials were removed. I could not change my password or access the email account any further. My identity has been stolen and my personal information has been used and accessed. I contacted yahoo about this issue and insisted my email account be deleted. Yahoo contacted me via email, and basically stated because I DO NOT PAY FOR A PREMIUM SUBSCRIPTION THEY COULD NOT HELP ME!! So they have allowed these hackers to continuously use and distribute my personal information, and my families personal information. This is illegal and I think YAHOO is allowing this to happen to others as well. I am reaching out through the BBB for resolution, before legal action is taken.Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/24) */
The Yahoo Team has received the details of this complaint and has reached out to ************* to investigate and assist further.Initial Complaint
Date:10/23/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a service called yahoo plus and I tried canceling the service and they didn't cancel it they charged me 12.99 for a service they advertise at 4.99Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/24) */
The Yahoo team will reach out to *********** regarding his Yahoo account.Initial Complaint
Date:10/23/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo is locking me out of my own email! No matter what I do , they are attempting to keep me away from my own information. I need help immediately!Business Response
Date: 11/04/2022
Business Response /* (1000, 5, 2022/10/24) */
At this time it appears that ******** can now access his Yahoo account. We apologize for any trouble that occurred.Initial Complaint
Date:10/23/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Noticed today that my Yahoo email account has been hacked. My recovery emails & phone number have been removed & replaced with the hackers information. Since hacking my account, they've also changed some of my social media profiles, locking me out. Tried filing a complaint through email to their support team but no help was given until I decide to pay. This is completely unacceptable. I refuse to pay for a service that allowed my data to be breached, releasing my private information. That email contains very sensitive information that needs to be recovered sooner rather than later. This incident needs to be resolved.Business Response
Date: 10/24/2022
Business Response /* (1000, 5, 2022/10/24) */
The Yahoo Team has received the details of this complaint and has reached out to*************** to investigate and assist further.
Consumer Response /* (2000, 7, 2022/10/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
Date:10/22/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In mid October 2022 I have been trying to get into my account with yahoo. I need to change the password, but can not without being charged a premium service charge. My recovery phone number and email address I started the account with I no longer have. It is impossible to get resolution on this matter, and I would appreciate any help in resolving this.Business Response
Date: 11/02/2022
Business Response /* (1000, 5, 2022/10/24) */
The Yahoo Team has received the details of this complaint and has reached out to ********** to investigate and assist further.
Consumer Response /* (2000, 7, 2022/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
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