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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Rivals.com

      2950 N Genoa Clay Center Rd Genoa, OH 43430-9733

    • Yahoo! Inc

      1680 N Glenville Dr # 100 Richardson, TX 75081-7210

    • AOL Canada

      55 Clair St W., 7th Floor Toronto, ON M4V 2Y7

    • AOL Canada

      200 - 99 Spadina Ave. Toronto, ON M5V 3P8

    Customer Complaints Summary

    • 2,281 total complaints in the last 3 years.
    • 1,060 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/16/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to recover my Yahoo account, which I can no longer access because I forgot the password and the recovery phone number linked to it was disabled right before I moved to ******. Despite providing information to verify that I am the rightful owner of the account, *********************** customer service repeatedly tells me that they are unable to help because I am currently located in ******, not ******************This is very frustrating and unacceptable. I am locked out of my own account with no option to recover it or prove my identity, even though Im willing to provide any verification ************ seeking assistance from Yahoo to properly verify my identity and help me regain access to my account. I feel like I am being unfairly denied support just because of my current location.

      Business Response

      Date: 07/16/2025

      The Yahoo team will reach out to the member regarding their account.

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my email account and they want me to pay to get back into it.

      Business Response

      Date: 07/15/2025

      Yahoo has received the complaint and will reach out to assist.

    • Initial Complaint

      Date:07/15/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been locked out of my email account and the only way to get it unlocked is to call YAHOO's customer service who will charge me $12/month for customer service. It is a blatant money grab and the options they made available online do not apply to my situation since I do not have my recovery code. I am seeking to have access to my email again; I was never made aware of the paid customer support in the past and have had my email for over 10 years now.

      Business Response

      Date: 07/16/2025

      The Yahoo team will reach out to the member regarding their account.

    • Initial Complaint

      Date:07/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My email got kicked out of on my phone app and I couldnt get back in because I forgot the password and I had a new phone number so the one on file wouldnt be of any help and that the email on file to retrieve from was an old college email that no long exists And also that I tried calling yahoo multiple times and kept getting robots and the one time I got a real person I sent them my id and info and they still said I didnt have access.please have someone reach out via email/phone thanks

      Business Response

      Date: 07/15/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

    • Initial Complaint

      Date:07/15/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are forcing you to pay to get help with signing into your account. They are not explaining the changes and want you to sign up for a subscription when they changed the settings.

      Business Response

      Date: 07/17/2025

      The Yahoo Team has received the details of this complaint and have reached out with no reply.

    • Initial Complaint

      Date:07/15/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo has kicked me out of my 13 year *********** have to pay to have it resolved *********************************** Suddenly my ************************ dont work Get the run around & no help

      Business Response

      Date: 07/15/2025



      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.


      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo randomly kicked me out of my email and is requiring me to pay them to change my password as well as provide photo ID and a selfie to recover it. I havent had to sign in to my yahoo account for 10 years. The recovery email is no longer available to me. I have the same phone number but they wont offer security questions to prove its me or any other option to verify its me without paying. They are essentially extorting people for access to their email if they dont have current recovery information even though they never prompt you to update it. I dont want money. I just want access to my email that *** had for over 20 years!

      Business Response

      Date: 07/15/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.


      Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

    • Initial Complaint

      Date:07/14/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo locked me out of my email account for no reason. They did not warn me that I was going to lose access to my email account. When I go in to log into my Yahoo email account, it then tells me that they need to send a code to a recovery method but the recovery method is an old phone number. The online virtual assistant said that I would need to call their PAID customer service line! What company charges for customer service. After doing research online, numerous people have stated that if your recovery option is an old phone then Yahoo will not give access back to your account. The recovery phone they show is a phone number that I have not had in 3 years! Obviously it was never an issue to them for 3 years. I believe this company just wants me to call in and have to pay them money. Im hoping the BBB will be able to assist me in getting my access back to my Yahoo email account that I have had for YEARS!

      Business Response

      Date: 07/15/2025

      The Yahoo team contacted ******* **** and assisted the user with regaining access to their account.

    • Initial Complaint

      Date:07/14/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've only had a yahoo email account for a couple months, but now I can't get past the 'I'm not a robot' pictures. I had it set up for 2 step verification and it worked fine, now it just keeps failing me and says I have to try again tomorrow. This so-called security stuff is getting so out of hand that websites are becoming unusable and it's incredibly frustrating that there is absolutely no one to talk to! I just want to be able to accesss my email using 2 step verification.

      Business Response

      Date: 07/15/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

    • Initial Complaint

      Date:07/14/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need to change my recovery phone number for my email address. Yahoos customer service was not helpful. I tried to call them twice and they were not able to verify my documents. I dont want to keep calling customer service because they said I could get locked out of my account if we keep trying. I need access to my email address because it is the one I use for everything. The phone number on file does not work anymore and I do not have access to it. The email address I am trying to change the recovery phone number is the following:*****************************************************************

      Business Response

      Date: 07/15/2025

      Yahoo has received the complaint and will reach out to assist. 

      Customer Answer

      Date: 07/17/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ******* ******

    Yahoo! is NOT a BBB Accredited Business.

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