Business Profile
Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,742 total complaints in the last 3 years.
- 1,464 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/12/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a yahoo email account for over 15 years. I was forced to log back in and know my password, however a verification code was sent to an email address that has been deleted and I no longer have access to. When going through yahoo help and support, the only help the will provide is if you pay money. I know my login information to my yahoo email address and it is astonishing that yahoo would make it impossible to login without paying a fee. I have sent an email and tried to chat with no help provided.Business Response
Date: 09/16/2025
The Yahoo team contacted ******** ******** and assisted the user with regaining access to the account in question.Customer Answer
Date: 09/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** ********Initial Complaint
Date:09/12/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo account is block and I need help to recoverBusiness Response
Date: 09/12/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/12/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had my yahoo account for probably 10 years recently. I have always had my email logged in on the Apple Mail app, so I have never needed to log into a web browser to use yahoo. every time I have tried to do this on the web browser. Im hit with an error that they need to send a code to aphone number. I no longer have access to. because of this, I cannot reset my password or login online. I recently got an email saying that I ran out of storage and needed to upgrade my storage or delete emails. I cannot do this because the Apple Mail app. It only lets you delete emails, but not off of the Yahoo server therefore my mailbox is still full and I cantget onto the website to delete it. I have tried contacting yahoo support several times they will not approve my verification because my last name has now changed since I made the account considering I got married.I have tried multiple times. I have provided everything I could still provide absolutely everything that they need. I could provide marriage license a passport withthe name that I made the account with everything but nothing will work. I have no access to my email in my entire livelihood depends on email, including veteran benefits.Business Response
Date: 09/12/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/12/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo mail is not currently working. Says domain not found will not send or receive any new mail. Tried to contact several times.Business Response
Date: 09/12/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive had this email since *********************************************************************************************** regain access to my account. ***********************************************Business Response
Date: 09/12/2025
The Yahoo team will reach out to the member regarding their account.Initial Complaint
Date:09/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I randomly got signed out of my Yahoo account connected to my iPhone and I tried to go on yahoos website to get help but the that they have on file are my old numbers and I dont have access to those numbers no more so it keeps sending a code to my old number so I can reset my password and I dont use that number no more that is Connected to my yahoo accountBusiness Response
Date: 09/12/2025
The member has regained access to their account prior to the ********************** team reaching out.Initial Complaint
Date:09/11/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My yahoo email wont let me log in I have the user name and password but its trying to send a verification code to a old phone number on my email file I dont have access to that number any more I need to recover my email and have access to it please help . Yahoo is not helping me they want to charge money for assistance I just need to update info with my new number for email recovery and help logging in to my email I do have the log in infoBusiness Response
Date: 09/11/2025
Yahoo has received the complaint and will reach out to assist.Initial Complaint
Date:09/11/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been lock out of my personal email. I have been trying to contact the business, however nos success. Every time i call bots answer or I am disconnected.Business Response
Date: 09/22/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted with the verification of their account.Customer Answer
Date: 09/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:09/11/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am unable to access my Yahoo email. I have contacted Yahoo three times to help me access it. They requested my drivers license, which I provided and yet they are telling me they cannot verify who I am.Business Response
Date: 09/11/2025
The Yahoo Team has worked with the user to resolve this complaint. We assisted them with the verification of their account.Initial Complaint
Date:09/11/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was locked out of my email account **************************************** I tried to get help from Yahoo customer service but could only get help if I signed up for "premium customer service" I signed up for it in April ******************************************** access my account, after 10 or more attempts I got fed up and just created a new email account ************************************* I have been trying to cancel the premium customer service since May 2025. Since I created a new account they started charging me for premium service for 2 accounts although I never signed up for premium service on my new email account. They charged me $5.38 for two accounts total ($10.76) in May, *********** and they finally stopped charging for 2 accounts in August but still charging for a service I have tried to cancel multiple times. I just tried their online chat and at the end they sent me a link for customer service but I would have to pay $5.00 to get help then the chat went away, I could not respond to what they sent me, because they know they are wrong for trying to charge me for help canceling a service.Business Response
Date: 09/11/2025
Yahoo has received the complaint and will reach out to assist.Customer Answer
Date: 09/12/2025
Complaint: 23870660
I am rejecting this response because: I want you to cancel the premium customer support like Ive tried to do over 10 times.
Sincerely,
***** *******Business Response
Date: 09/18/2025
Yahoo has reached out to the user via the number provided but hasn't been able to make contact other then voicemail. We have now emailed and are trying to resolve the issue.Customer Answer
Date: 09/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******
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