Reviews

Review Details

• Review fromLourdes R

  Date: 05/21/2025

  1 star
  This has been a nightmare, I have been trying to get a response from Stripe, Inc., since July 2024 about my payout of more than $4k and the only response I get is "nothing", they have never responded to my emails and in my account just appears the message "Charges and payouts are paused, contact support for more information", and guess what, the only way to contact support is by email, and I continue waiting for a response that I know I will never receive it. The last email I sent was 2 days ago; they confirmed that they received my email, as always, with a promise they will contact me, promise they will never keep. This is really frustrating.

• Review fromJeremy S

  Date: 05/16/2025

  1 star
  WORST TECH SUPPORT EVER; Locked out of my own account for 2 weeks

• Review fromRay Q

  Date: 05/14/2025

  1 star
  SCAMM!!!! They closed my account claiming my client was high risk FYI MY CLIENT IS THE **********************. Then stripe froze $1900 of my funds in their reserve its been 4 months and still no money. I only did 4-6 transactions and all were from the same client. *** are they holding my funds for? My business has 0 ZEROOOOO CHARGE BACKS!!! SCAMMM!!!

• Review fromMeghann B

  Date: 05/11/2025

  1 star
  Their morels do not align with my own. I will stop using them immediately.

• Review fromJoey M

  Date: 04/28/2025

  1 star
  Do not use Stripe, I unfortunately had to use them because of the estimating app I use. But they are holding over $1500 of my money in some reserve for possible disputes and charge backs. After a "investigation" I was considered "at risk". I've never had and disputes or chargebacks and I have 2 Stripe accounts in which one of them, they let me have 2 capital loans and I paid the first off but still paying on the second. But that's not the account in question I this complaint. So, this account I'm getting screwed on is attached to an online business banking account that I want to close,so I contacted Stripe to see if can close that account and get my money out of their "reserve" and they said no,I had to wait the 60 or 90 days or whatever that they hold the reserve for. So I got upset and expressed my concern that they had no right to hold my money in first place because I never agreed to any reserve account nor did they have any reasons found in their investigation as far as disputes or chargebacks on either of my accounts. So after that conversation about 2 days later I get a email from Stripe saying after further investigation, my business is considered "high risk" now for disputes and chargebacks and that they were going to hold in reserve 25% of each transaction versus the 10% before from the original investigation. And I've had no disputes or chargebacks EVER. So after a heated conversation on how I think they are stealing from me,is I guess grounds to make my business from "at risk" to "high risk"? Just straight up theives that nobody is doing anything to stop them from destroying American small businesses. I want my money that I PHYSICALLY worked hard for!

• Review fromKelsey K

  Date: 04/14/2025

  1 star
  Dont use this credit card payment processor. All they do is withhold your money you make from sales. You send all the information they request and they still withhold. Right now I just want my money sitting my account so I can close it!!!

• Review fromArie B

  Date: 04/10/2025

  1 star
  used stripe to try and cut down transaction fees. initial transaction was over $3k which is typical for my company. without warning or notice to my knowledge funds are to be held for a week. spoke with the support staff that was not helpful in the slightest. got sent to a few different people put on hold multiple times for what should be simple information. Was told there is no way to expedite, that the processing fee will not be returned and there is a $95 fee for the return. so in theory ill be $350 in on trying out a new company. I would not recommend stripe to anyone. no warning on policy, lacking trained customer support, and the company wont budge on anything to help you out.

• Review fromJacob R

  Date: 04/09/2025

  1 star
  Absolutely ridiculous payment platform they took a unauthorized climate change charge of $7.50 to help climate change without asking and said I had to wait 7 days for my first payment so I refunded the customer right away but then they said they can't refund the customer due to me having a negative account balance so I have to deposit $43.80 into my stripe account out of my personal account to be able to send a refund to the customer to get paid a different way and to top that off it take 1 to 5 days for my deposit to go through this is such a process of fuckery that is completely and utterly unnecessary scam scam scam scam I would love to meet the CEO of this company face to face to offer him something he's got coming from alot of business owners it looks and sounds like

• Review fromSharmin B

  Date: 04/03/2025

  1 star
  They are actually legal scammers, un-fortunately they dont reply to your emails and calls, they will keep hold of your money, then they will suspend and say we will pay you back after 180 days, but they never do that, we ar ***************** have been scammed by stripe and i am sure, they have a team who calls on your data which you process on their gateway and then they ask them to dispute and charge them somewere else, they are scammers

• Review fromBarbara M

  Date: 03/27/2025

  1 star
  Stripe is holding 10% of payment owed to the business hostage for "security" reasons that they won't explain. It's very difficult to get hold of anyone to actually help you... I highly recommend NOT doing business with Stripe